Super Retail Group Terms and Conditions - Distribution Centres (AUS/NZ)

Transcription

1 Super Retail Group Terms and Conditions - Distribution Centres (AUS/NZ) May 2015

2 This document applies to the individual company that you are contracted to: Super Retail Group, Supercheap Auto, BCF, Goldcross Cycles, Ray's Outdoors, Rebel, Amart Sports, Workout World and Super Retail Commercial. DC Booking / Appointment Scheduling 1. Only purchase orders with a delivery address to a Distribution Centre (DC) will be accepted into the DC. All store generated orders must be delivered to the applicable store address, unless prior arrangements have been made with the Merchandising Department or DC Receiving. 2. All deliveries, including all EDI orders, all non-stock purchase orders, cross-dock and flow-through require a booking for receival into the appropriate DC which is made at least 24 hours prior to the due date on the purchase order. DC hours are from 6am Mon Fri. All Purchase Order (PO) numbers and quantity of pallets/cartons per PO being delivered need to be quoted at the time of booking. EDI Booking 3. Despatch Advice (DESADV): There can be multiple DESADV per purchase order; multiple purchase order per DESADV is not compliant The DESADV must equal the physical shipment being dispatched DESADV will become the ASN (Advanced Shipment Number) for the receiving DC: If despatch advise (DESADV) number is available, quote number at time of booking If the DC WMS has received DESADV/ASN then booking can be completed with this number, the DC will create an appointment for each ASN If DC has not received DESADV/ASN then a blind appointment must be created by our booking team for each single load/delivery that will be combined to make-up the entire supply of the purchase order. 4. To complete a blind appointment or appointment using the DESADV/ASN, at the time of booking, the following will need to be quoted: DESADV/ASN or Purchase Order Exact number of pallets/cartons per load/delivery The type of pallet, i.e. Loscam or CHEP 5. For all orders that are successfully booked in with the DC a booking reference will be supplied. Bookings are made directly with each DC by phone or Perth (Forrestfield) or perthbooking@superretailgroup.com Melbourne (Altona North) or altonabooking@superretailgroup.com New Zealand (Otahuhu) or aucklandbooking@superretailgroup.com Sydney (Erskine Park): visit to make all bookings. For exceptions only call Brisbane (Brendale): visit to make all bookings. For exceptions only call o Refer Dock Appointment Scheduler requirements for login assistance. 6. Transport providers can make the booking on behalf of the Trade Partner; however it is still the responsibility of the Trade Partner to ensure the delivery arrives on time (a 30 minute window is acceptable either side of the timeslot allocated). All exceptions should be communicated to DC and the Inbound Schedulers soon as possible.

3 Delivery Requirements / Acceptance of Orders 7. All transport must be able to meet the dock heights at the DC and/or have side forklift access, for unloading/loading purposes. All deliveries must be able to be accessed in a safe manner by the use of a forklift (e.g. no shunting or dragging of pallets). 8. Any delivery that is deemed to breach the DC site Workplace Health & Safety requirements will be refused receipt. This may include but is not limited to: broken or incorrect pallets, over-weight pallets & damaged stock. 9. All orders must be delivered on pallets and stock must be shrink-wrapped to the pallet. Receipt of orders on pallets, does not apply to orders consisting of four (4) or less cartons, however if any of the delivery cartons have a gross weight of 17kg or higher, a pallet must be used. If a Trade Partner cannot obtain a pallet for delivery, the DC can provide one pallet, at the time of delivery but the Trade Partner/Transport provider is responsible for stacking the pallet, not a DC team member and this must be stated at the time of the booking. Once packed, the pallet must meet our pallet requirements as mentioned below. 10. The use of GS1 standard pallet labelling (which includes SSCC presented in barcode format) is preferred, but failing this, each pallet or carton of a delivery should be labelled following the guidelines below: Purchase order number (E.G: ) DESADV/ASN Number for EDI vendors only TO and FROM address Pallet or Carton count (E.G: 1 of 5, 2 of 5, etc.) If content is multiple SKUs MIXED SKUs is required on the labelling. 11. Only one (1) Purchase Order per single pallet or carton is permitted and ALL Purchase Order numbers must be quoted at time of booking. A delivery docket should be supplied with the delivery; the invoice must be sent via Attention "Accounts Payable (preferred option by PDF): srgsinvoices@superretailgroup.com 12. Every delivery should include a consignment note(s) for the shipment; or suitable paper work which enables a DC team member to sign for the quantity of pallets/cartons being delivered. POD s don t influence credit requests for short supply. 13. Pallets are to be stacked no higher than 1.46m (pallet included) for single SKU (Stock Keeping Unit) pallets. Mixed SKU (Stock Keeping Unit) pallets can be supplied to a maximum height of 1.8M (Pallet Included). Received pallet weight must not exceed 1,000kg, including the pallet. Pallet Requirements 14. Plain Pallets will not be accepted at any of our Distribution Centres (AUS or NZ). We will only accept deliveries on a LOSCAM or CHEP pallet. Our distribution centres have in place pallet hire transfer arrangements to accept physical and financial responsibility of the hire pallet once receipt takes place at a DC in accordance to these arrangements. Trade Partners may be charged for disposal costs for any plain pallets delivered.

4 15. Pallets delivered into Australian DC's must be either LOSCAM or CHEP Pallets. Pallets for delivery into the NZ DC must be either LOSCAM or CHEP Trans-Tasman/Euro standard pallets. All pallets must be in good condition, not damaged or missing boards. Non-compliant pallets should not be stacked or wrapped onto compliant pallets; all stock should be transferred directly to the compliant pallet or may risk being rejected on arrival to the DC. 16. All inbound stock on pallets will be subject to a pallet transfer only. Documentation for pallets being transferred from the vendor to our DC will be the responsibility of the trade partner to supply and to notify the pallet hire company of the transaction. No equal exchange of pallets will be permitted at any DC. No IOU system will be permitted at any DC. 17. One pallet transfer is to be raised per purchase order or DESADV/ASN. 18. All pallet transfer documentation must reference the purchase order (PO) or DESADV/ASN number for EDI Trade Partners as a minimum. Failure to comply with this will result in rejection of the pallet transfer. 19. The supply of POD (Proof of Delivery) documentation relating to the transfer is also required. This documentation is to be surrendered with the pallet transfer at the time of the delivery 20. Once the transfer is signed and returned to the driver of the delivery, the transaction will be considered finalised and no further claim on the pallets in question will be accepted after the fact. 21. Conditions of Transfer; Vendor Inbound DC Location System Operated Special Requirements All All SRG DC s Transfer on day of delivery only 2 copies of Vendor generated Pallet Transfer Docket are to be provided. These will be signed and one returned with driver of the load. The vendor is to advise the pallet company of the transaction using the signed docket as SRG s authority to process PLEASE NOTE: This document should be read in conjunction with the Packaging, Barcode and Logistics Specifications Document and other relevant documents published by Super Retail Group or affiliated companies, which is available via our unique brands website. Effective Date: 11 March 2015

5 Version Date Revision / Description Author 8 Feb-14 Amendment Gerhard Grimm 10 26/11/2014 Amendment Updated Pallet information Brendan Walsh /12/2014 Amendment Loganlea DC removal Brendan Walsh /02/2015 Amendment Brendale DC Contacts Brendan Walsh /03/2015 Amendment - Booking Contacts update Brendan Walsh /05/2015 Amendment Update Company names Brendan Walsh Document Owner: Business Relationship Manager: Brendan Walsh Brendan Walsh Approvers Title and/or Affiliation Approval Date Paul Wilson Distribution Programme Manager Gary Carroll GM Group Supply Chain Paul Armitage Supply Chain Planning Manager