December From the Editor. In the Works. the. Insider s Peek

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1 Do you like our Newsletter? Click Here & Tell us about it. Magaya Insider is Sponsored By Magaya Insurance Services provides concierge-style service for all your insurance needs. Insider s Peek Query Rates New Customers: November 2012 In Works From Editor Learn about Query Rates feature and how it can help you give customers quick answers to ir questions about cost of freight services you offer for different destinations. This month s how-to article explains queries for selling rates and carrier rates. offers a wide scope of integrated services to and from worldwide destinations. Wher port to port or door to door, providing highest quality service is first order of business. See this month s case study for details. Magaya Corporation is proud to announce a new export class to be offered in January 2013 at New Professions Technical Institute (NPTI) in Miami, FL. This is first of 3 classes planned that will teach students how to use Magaya software for importing, exporting and wholesale procedures. For information, please contact school: New Professions Technical Institute 4000 W. Flagler St. Miami, FL (305) December 2012 Case Study: Kitting Feature: Create and Sell Kits We are working on adding a new kitting feature to software that will enable users to create kits by grouping products that you want to sell toger for one price. Kits can be logical grouping of items such as tables and chairs to make a dining set that can be shipped toger in one box or in separate boxes. Create a kit as an Inventory Item Definition with a part number in your system and add all items to kit. You define how to display kit details on Sales Orders and how to calculate price.

2 page 2 How To How to Query Rates Introduction To give a customer a quote on freight, inventory, or or services you offer, find best rate by searching with Query Rates feature. It creates results from rates and or information entered in your Magaya system. (For information on entering rates, see Magaya Software Customization Manual.) This article shows you how to query your carrier rates to illustrate how it works. Making a query of selling rates is similar. Tip: When Query Rates dialog box is opened from Actions button, it can remain open while you move to or screens in your Magaya system. When you close query screen, information you entered will remain available to reuse or change. Query Carrier Rates To query your carrier rates, open query dialog box from Carrier Rates folder and enter search criteria you need: The Query Rates dialog box is conveniently available from a few different places in software: In Quotations, click Actions button. In Accounting > Rates subfolder, go to list you want such as Carrier Rates, Client Rates or Standard Rates and click Actions button. From inside any Rates dialog box, click Query button. 1) Select a Freight Service Class such as Air Freight Service. This field is required. (Selecting a carrier is optional.) 2) Select origin and destination information (Required)

3 page 3 How To How to Query Rates Continued Add Or Charges to a Query: To add or rates or charges such as documentation, click Select button for Or Charges and see all options. 3) Select method (mode) of transport (Required). 4) To add multiple charges in your query, click button with three dots that is next to Freight Service Class field. A dialog box opens with options. This list is pulled from information in your Magaya Accounting folder. Checkmark items and click OK to return to query. 6) Click Find to see results. 5) Enter as much information about cargo as needed (Required). The results of query search will display in bottom of screen, displaying rates that are entered into your Magaya system. This example shows a query done without selecting a carrier name, so results found two carriers for this origin and destination

4 page 4 How To The best option will be checked. Query Selling Rates How to Query Rates Continued Tip: To add columns to results list, right-click on a result to access a pop-up menu. Select Choose Columns. In dialog box, click Add Columns button to access more choices such as Transit Time to see how many days each option will take. In Query Selling Rates dialog box, select criteria for your search: The Customer name is optional. If you have rates entered in your system for a customer, select ir name here. If not, leave this field blank. Based on results, select option that is best for your customer. Create a Quotation for a customer from result: Click Create Quotation button. In dialog box that opens, make any changes if needed. When you select rate you want and click Create Quotation, Quotation dialog box opens with all rate query information filled in automatically. Click OK to create Quotation document. Print, save it as a PDF, or it.

5 MagayaInsider New Customers Magaya Corporation welcomes following 24 new members who joined Magaya Network in November 2012: (Roll your mouse over names to see ir location in map) ACCO Terramar, Doral, FL, U.S.A. AES Shipping, Elizabeth, NJ, U.S.A. Ainad Express Services, Passaic, NJ, U.S.A. AmCar Freight Inc., Miami, FL, U.S.A. Astra International Services, Miramar, FL, U.S.A. BG Logistics Panama, Colon, Panama Corporate Messengers Worldwide Inc., Hollis, N Y, U.S.A. Dubai Express LLC Parlin, NJ, U.S.A. General Cargo International, Guatemala City, Guatemala Genuine Express, Santo Domingo, Dominican Republic Global Shipping Agentes Navieros Corp., Caracas, Venezuela H. Menginou, Miami, FL, U.S.A Hanjin Logistics SA, Santiago, Chile Hybrid International Forwarding, Atlanta, GA, U.S.A. KK Freight International Brooklyn, NY, U.S.A. Labcabs Pty Ltd, Morningside, Australia LC Peru, Lima, Peru MJ Export Inc, Gardena, CA, U.S.A. New World Shipping, Philipsburg, Nerlands Antilles RDD Freight Intl. Jamaica, NY, U.S.A. Skorpios, Doral, FL, U.S.A. Superior Cargo Solutions Inc., Miami FL, U.S.A. Total Viax, Caracas, Venezuela World Trade Distribution Inc., Houston, TX, U.S.A. In In Central New Jersey America and & NY Caribbean In Florida In Venezuela In California In Texas In Georgia AES Shipping, Elizabeth, BG In Peru NJ Logistics Panama, Colon, Ainad Panama Express Services, General ACCO Passaic, In Australia Terramar, Cargo NJ Doral International, AmCar Hybrid Corporate Freight International Guatemala Messengers Inc., Miami MJ Export World Inc., Forwarding, Worldwide Trade In Gardena Chile Global Distribution Shipping Agentes Astra International Atlanta Inc., Hollis, NY Inc., City, Houston Guatemala Navieros Corp., Services, Caracas, Dubai Express LLC, Miramar Genuine Venezuela Express, Santo Parlin, NJ Domingo, H. KK Menginou, Freight Total Dominican Viax, Miami International, Caracas, Republic Skorpios, Venezuela Brooklyn, Doral NY New Superior RDD World Freight Cargo Shipping, Solutions, INTL., Philipsburg, Inc., Jamaica, Miami St. NYMaarten, The Nerlands Antilles Be sure to join us on our LinkedIn Group: The Magaya Network Community! Click here to join now! LC Peru, Lima, Peru Labcabs Pty Ltd., Morningside, Queensland, Hanjin Logistics SA, Australia Santiago, Chile

6 CASE STUDY: Logistics Provider Quality Service from A to Z: The Cargoways Mission, offers a wide scope of integrated services to and from worldwide destinations. Wher port to port or door to door, providing highest quality service is first order of business., Cargoways is known for service, service, service. Everyone in company is involved in delivering what we promise. Gilles Dumont, President of

7 At a Glance Challenges Industry Logistics Provider Solution Magaya Cargo System, AES, AMS How much easier would it be to see all financial data about your business in one report? Before using Magaya Cargo System, was using three separate systems: an in-house system for ocean freight, an off--shelf software for trucking, and a third system for warehousing. The president of, Gilles Dumont, said since company was growing, it became imperative to find one system to consolidate all of our activities and directly link m to our financials. Mr. Dumont explained that Cargoways is not just involved in one link of logistics chain, We offer integrated service from A to Z; FCL and LCL ocean freight, customs brokerage, FTL and LTL trucking, air freight, warehousing, and free trade zone services. We have capacity to charter full ships when need be. Headquartered in Houston, Texas, Cargoways was formed by merging of Dynamic Ocean Corporation in Texas and Hub Shipping & Forwarding in Massachusetts. Mr. Dumont became part owner of company in His industry experience began on St. Lawrence River where he worked in stevedoring. He rose to be vice president of sales and marketing before joining with a ship owner in Jakarta, Indonesia, as director of operations South East Asia. Now, Mr. Dumont is president of Cargoways LLC and its various divisions. Cargoways is able to handle all types of cargo including heavy cargo, due to assets which include forklifts with heavy lift capacity up to 86,000 lbs, Mr. Dumont explained. We own almost half a million square feet of warehousing space. Approximately 80% of our business is exporting. Many of our container shipments amount to 50 containers or more and all details must be shown in Bills of Lading. Magaya staff worked closely with Cargoways employees to customize documents for ir work processes across multiple offices in different cities, countries, and currencies. Cargoways offices are located in Hingham, Massachusetts; Norfolk, Virginia; Mexico City, Mexico; Quebec and New Brunswick, Canada; and Houston, Texas. Cargoways also has close partnerships at ports of Savannah, Georgia, Charleston, South Carolina, and New Orleans. These offices all interact using Magaya Cargo System, which provides ocean freight, customs brokerage, trucking, chartering, break bulk and bulk, direct discharge, warehousing and two free trade zones in Houston and Suffolk. enables everyone to see same transactions and discuss m regardless of employees location. The exports manager Melissa Mayott located in Massachusetts office said, It s like we are all working in same office. Open Line of Communication Ms. Mayott and her colleagues create quotes quickly for customers using Query Rates feature in software. The query searches carrier rates by freight service class, origin and destination, mode of transport, commodity type, and an array of or criteria. The results show which carriers offer service requested by customer and which carriers offer best rate for different types of commodities. All results are consolidated in one list, which makes it easier to get a quick answer when we are on phone with customer, and provides an added dimension to our excellent customer service, Ms. Mayott said. The search result pulls data entered from carrier contracts and carrier rates sections. When a carrier announces a General Rate Increase (GRI) or changes a service, staff at Cargoways updates rates in system. While keeping up with carrier rates is still a big job, we can make changes to multiple rates at once unlike previous system that required updating rates individually, Ms. Mayott said. This helps Cargoways provide ir customers with quick, up to date information. When a customer approves a quote, Ms. Mayott and her colleagues notify St. John office in New Brunswick, Canada where booking, shipment transactions, and documentation are executed

8 and completed based on quotes originating in Massachusetts office. The Saint John office can access quote in Magaya system by looking up transaction number. It opens line of communication with our colleagues in or offices, she said. From Quote to Booking to Shipment Josie Campbell, Logistics Documentation, and her colleagues in Saint John, New Brunswick office, create shipment documents from Quotes and Bookings. If trucking is required, y arrange best option for customer by choosing from carrier s trucker, a third party, or Cargoways asset-based trucking or brokerage group. She and her colleagues also process Customs clearance documents, book containers, and maintain a line of communication with customers and suppliers. To give ir customers itemized details in Quotation document, Magaya created columns that show two different rates such as trucking in one column and a quote for cargo stuffing and ocean freight in or. The services in each column are calculated to display each total. In addition to customized Quotation, y have a customized Bill of Lading. We just told Magaya what we needed and y did it, Ms. Mayott said. We feel heard, and changes can be made and tailored to our needs, Ms. Mayott said. I would not want to go back to using old system. Searches and Reports Additional software features y use include search and report features that make it easy for co-workers to find answers to questions as well as regulatory compliance. Searching database is easy, Ms. Campbell said. There are many fields to search by, not just by container number or commodity type, but you can even search any notes typed in. Anything you can enter in system can be searched for and found. The history of a transaction is also easy to track by using Back button. It makes it easy to navigate around system. It s a huge timesaver. Anor feature that speeds up finding information is Shipment List. It s very convenient to have all information right in front of me. It is far less cumbersome to find shipment details than in our old system, Ms. Mayott said. She also creates reports such as open invoices and customizes m for each customer s individual needs. It s easy to configure a report and send it to a customer eir in PDF, image, or spreadsheet format, whatever customer needs. Ms. Campbell agreed with her coworker s assessment of reporting functions. Making reports in software is my favorite part, she said. They call me Report Queen around here. Mr. Dumont also noted how reports enable him to have a clear overview of business. When he first evaluated system, one of his requirements was an accounting system that could integrate companies into one financial statement. He also needed to make individual reports for governments of Canada and Mexico in ir respective currencies. Or reports that y create from software are profits per division, reports of productivity for salespeople, and year over year profits. Conclusion Mr. Dumont said his relationship with Magaya has expanded beyond that of just service provided and customer. It is a friendly relationship, he said. Along with his recommendation to or companies to try software, he urged Magaya to participate in Houston Break Bulk tradeshow in October 2012, which allowed ors in industry to learn about software. Software is just one part of picture; major assets of Cargoways are our employees, Mr. Dumont said. We have great directors in each division. Cargoways is known for service, service, service. Everyone in company is involved in delivering what we promise. We stay on task and get done what we say we will. No surprises at end, he said. Magaya allows us to generate detailed and complex or very simplified quotes which are due to Cargoways dynamic client base. Because of ir commitment to quality and transparency, bulk of Cargoways business comes from referrals. Mr. Dumont said that as a result of ir philosophy, company has grown dramatically. Cargoways now has over 60 employees, twice number it did two years ago. Everyone here takes personal responsibility to get project done. That contributes to our reputation. When our customers are talking to ors in industry that are having problems with ir provider, our customers tell m to call Cargoways. We are very proud of that. All rights reserved. Magaya, Magaya logo and all products are all trademarked unless specifically specified as of a third party. Copyright 2012 Magaya Corporation info@magaya.com magaya.com