Spectos Postal & Logistics Solutions. Analysis of Postal & Logistic processes with Live-Trackers, RFID and Transit Time Measurement System

Transcription

1 Spectos Postal & Logistics Solutions Analysis of Postal & Logistic processes with Live-Trackers, RFID and Transit Time Measurement System Spectos GmbH All rights reserved Page 1

2 About Spectos The Next Generation of Market Research: Better controls means better results. Founding Story Spectos is an independent Institute for Market Research and Technology. Since being founded by Niels Delater in 2001 in Dresden, Germany, Spectos has been supporting leading edge companies with business performance improvement for over 15 years.. Corporate Philosophy Real performance begins with the collection & usage of reliable data. The first step towards progress starts with viewing processes from the customer s perspective, as well as not only listening to, but also learning from the voice of the customer. The Team Our team is comprised of experts from various industries and specialists fields. Consisting of over 120 employees, our international team includes market researchers, engineers, graphic designers, mathematicians, analysts, and account managers. Page 2

3 Live Tracking Technology Example for logistics process and tracking objectives Customer Pick-up HUB Measuring points / research analysis Receiver Delivery The real-time tracking presented here is for individual shipments for tracking and analysis of : Information about processes when RFID or Track n Trace is not possible or economical Details and differences between the defined process steps Suspected or known deviations in standard processing Unknown running processes Proof of delivery and performance for the customer Page 3

4 Live Tracking Technology Overview about the Technology Location transfer from predefined intervals: 15 Min / 60 min / 24 hrs Battery life depending on measurement interval and process: Upto one year Location accuracy: In residential areas: m possible (when in use from known WIFI-positions) In rural areas/on thoroughfares: Meter (based on GSM-network) Reliable reception - also in buildings/transport containers/trucks Real time transmission of data (no complex readings) Page 4

5 Live Tracking Technology Data connection and System monitoring Cloud Server GSM / WIFI Tracking Events Data transmission Data bank Raw data System Monitoring Status and Heartbeat Configuration and Administration Analysis & Report Alerts & Escalation Real time-transmission of data from all trackers in the RPM Cloud-Plattform Page 5

6 Live Tracking Technology Applications for Postal & Logistic services Tracking of letters Mailing in different formats is possible Machine friendly for flat and multisorters Tracking of parcels Every form of shipment can be monitored Built in sensors offer additional benefits: Light sensor (shows open when shipment arrives) Movement sensor (can indicate improper handling) Other sensors (i.e. temperature) can be connected when needed or required Tracking of containers & vehicles Installation in vehicles for continuous site survey Installation in packaging, i.e. transport boxes, trolleys, ULD s pallets, containers Page 6

7 Live Tracking Technology Quick Product Overview Small. Reliable. Innovative. Page 7

8 RFID Technology Infrastructure Entry point for test shipments / containers / transport crates / pallets Measurement & Location points for RFID Gates Hub Sorting Center Depot Customer (Lettershop) Quality Monitoring Container Tracking Inventory Management Timely delivery Outbound Completeness Misdirection Running time Timely delivery Misdirection Completeness Outbound Inventory optimization Quantity at site Localization process Inventory Return time Responsible transition Loss Page 8

9 RFID Technology Infrastructure SMS Gateway Cloud Server Analysis & Report SMS Readings Last Mile Unit Spectos Gates Data bank Raw data Alerts & Escalation System Monitoring Real time-transmission of data from all trackers in the RPM Cloud-Plattform Page 9

10 RFID Technology Infrastructure 2-Antenna gate for narrow passages and doors Router with SIM card for mobile data transmission and remote maintenance Uninterruptible power supply Aluminum housing with suspension support 4-Antenna gate for wide rolling doors Router with SIM card for mobile data transmission and remote maintenance Uninterruptible power supply Stable and shock proof housing Ram protection not included, but recommended Last Mile Unit (LMU) for use in mailboxes GSM modem for data transmission via SMS (readings and status) Measure cycle every 15 minutes, Battery life > 1 week till the next change Rechargeable via USB port Flash memory for data caching Plastic housing Page 10

11 Transit Time Measurement System Design Plan Implementation Fulfill culture & countryspecific demands and norms Measurement structure according to norms Client-specific goals, performance indicators Data from Real Mail Study Step-by-step implementation of the defined structure Investigate transit process Recruit individual panels, enter data into in-house database, SpectosLab Plan, generate i.codes, create panelist surveys and target dates via SpectosLab software Seamless integration in close collaboration with our experts Create individual dashboard for 24/7 access to data, regardless of location According to customer needs, integration of KPIs, alert and ticketing systems, benchmarks Technology tracking system Page 11

12 Transit Time Measurement System Production Induction Measure In-house facilities for highest quality control, experience Printing, letter bundling, packaging RFID technology (passive or active) Introduction for induction Shipment to dropper Various sizes, volumes Reliably distribute mail to droppers, measure transit time Induction of test mail Update Spectos Lab with induction day Data monitoring and quality control Active support for senders Collect high-quality, varying data for postal measurements Various channels for data collection, such as telephone, web applications, , etc. Response validation process Collect & compare RFID data Continuous panel management Page 12

13 Transit Time Measurement System Data Collection Data Validation Report Monitor measured data for high quality results Daily basis All channels connected Statistical correction Live ticketing system Team of expert analysts working to translate your data Automatic evaluation of results According to tenders and customer requests Filter function for in-depth analysis Unsure data analysis / statistical correction Reliable data analysis for proof of quality, certification RPM (Real Time Performance Monitoring) Customizable, integration of goals Live monitoring and closed data 24/7 availability Page 13

14 Transit Time Measurement System Highest levels of accessibility Reliable panelist recruitment and data collection with over 10 years of telecommunication experience In-house developed call center software system for data collection and verification via telephone, easy integration according to client specifications Integration of receipt target date and up to four target check dates (panelists will be contacted up to 4 times) Use of native speakers in over 10 languages, international team active in over 15 countries Ticketing system for organization, structure Professional, personal contact with panelists Quality control with KPI thresholds, panelist incentives Page 14

15 Belgian Post Transit Time Measurement RFID-Supported E2E Transit Time Monitoring System Customizations: Highly customized, individual dashboard with details on panel, transponder overview, filter function for dates, destination, routes Multi-language web application for data collection - exclusive to bpost and available in Flemish, French, German and English Panel management system, statistics on size, deactivations, etc. Internal ticket system to track and solve issues quickly RFID tracking: overview of read rates, locations, loss status Comprehensive overview of city to city transit times Panelists with RFID reading devices in mailboxes Page 15

16 Singapore Post Transit Time Measurement Multinational Cross-border Transit Time Monitoring System Customizations: Panelists in 20 countries on five continents Identify further test mail condition if damaged at receipt Frequent multi-language test planning production Multiple data collection sources according to culture/nationality Call center services according to different time zones Test mail preparation to incorporate special character sets Weekly updated interactive web-based reporting including detailed weekly Excel reports, including direct comparison of countries Page 16

17 Contact: Phone Spectos GmbH Theaterstr Dresden Germany Spectos GmbH Alle rights Rechte reserved vorbehalten Page Seite 17