MEDICAID TRANSPORTATION PROVIDER RECRUITMENT INVITATION

Transcription

1 MEDICAID TRANSPORTATION PROVIDER RECRUITMENT INVITATION First Transit is actively recruiting established Medicaid transportation providers in preparation for our transition to become the new broker for Colorado s nine county Medicaid NEMT Program. We are a nationally recognized transportation management and operations company with over 235 transportation contracts nationwide. In these programs, we manage more than 8.4 million trips annually and refer trips to over 1,200 transportation providers. We understand the importance of maintaining a mutually beneficial provider relationship and are committed to promoting safety, performance, and financial stability with every First Transit vendor. While we do not operate vehicles in our brokerage contracts, we do know what it takes to put safe and reliable vehicles on the road every day. Other divisions within our company operate and maintain over 6,700 vehicles in government sponsored transportation services daily. We deal with many of the same challenges you face including rising fuel and insurance costs, lack of timely payment from some of our client agencies, and the ever-present need to focus on safety and service quality. This operating experience provides us with the background to offer road-tested best practices as an ongoing resource to our NEMT provider networks. Our training programs have been offered regularly to our NEMT network providers and address such topics as Defensive Driving, Blood Borne Pathogen Awareness, and Customer Sensitivity Training (among others). We also understand that financial stability is absolutely critical in maintaining a successful provider network. We are committed to negotiating fair and reasonable rates with each provider, tailored to the type of service provided and the operating conditions that provider faces in their service area. In addition, our web-based trip referral and reconciliation programs allow providers to reconcile trips electronically and submit completed invoices for prompt and timely payment. We offer electronic payment at no additional cost and pay invoices regularly; and we pledge to minimize the delays and denials that seem to be common in the current program. Most important, we will listen to you and work with you to address your concerns so the relationship will be an involved and committed partnership. Enclosed you will find a non-binding Transportation Provider Information Sheet and a Transportation Provider Services Survey form. We ask you to complete and return these so we can consider your company as one of our providers during this implementation period. Please complete and return these two forms as soon as possible to Gavin Tomlinson, Regional Transportation Manager, in one of the following formats: Scan and to: gavin.tomlinson@firstgroup.com Mail or deliver to: East Briarwood Avenue, Suite 260 Centennial, CO Thank you for your time and assistance. We look forward to working with you as we transition to the management of brokerage services for Colorado Medicaid NEMT services. Sincerely, Gavin Tomlinson, Regional Transportation Manager (720) Christopher L. Phelps, General Manager (303)

2 Transportation Provider Services Survey The following information will be used by First Transit to identify categories of Transportation Providers for the purposes of contract negotiations to fulfill obligations under the State of Colorado Medicaid Non-Emergency Medical Transportation (NEMT) Program. This is only a survey and does not imply obligation on the part of either the Transportation Provider or First Transit. Company Name: 1. Hours of Operations Please provide the days and hours of operation you would be available for NEMT services. Day Sunday Hours of Operation Monday Tuesday Wednesday Thursday Friday Saturday Holidays* *Please indicate which holidays you operate. The following are recognized holidays: New Year s Day President s Day Martin Luther King Day Memorial Day Independence Day Labor Day Veteran s Day Thanksgiving Day Christmas Day Transportation Provider Services Survey Page 1 of 5

3 2. Geographic Service Area please note those counties within which you are authorized to operate, as well as any limitations. County Authorized? Limitations Adams Arapahoe Boulder Broomfield Denver Douglas Jefferson Larimer Weld 3. Vehicle Information please provide the number of vehicles that you operate in each of the categories below: Vehicle Types Sedan, ambulatory Van or bus, ambulatory Van or bus, wheelchair accessible Stretcher vehicle Bariatric transport vehicle Ambulance Other specify below Total number of Vehicles in your fleet Approximate number of vehicles available for Colorado NEMT services Transportation Provider Services Survey Page 2 of 5

4 Please provide any additional relevant information about your vehicle fleet: 4. On Board Communication please identify your methods of communicating with your vehicles while on the road. Communication Mode Cellular Telephone Number of Vehicles so Equipped Two-Way Radio (Includes push-to-talk cell) Mobile Data Computer Other (Pease describe) 5. Automatic vehicle location (AVL) do your vehicles have the ability to report their position to your operational base? If so, please describe your company s vehicle tracking methodology: No Yes Method: 6. Routing/Scheduling how does your company currently provide routing, destination, and mapping information to its drivers and dispatchers? 7. Software Applications - If you use a software application for routing and scheduling, such as RouteMatch, Trapeze, Stratagen, etc., please provide the following information: Application name: Version: Transportation Provider Services Survey Page 3 of 5

5 8. Internet Access First Transit will coordinate most of its manifesting, billing, and reconciliation through web portal access. Does your company currently have high speed broadband internet access? Yes No 9. The State of Colorado and First Transit require that all vehicles in service meet the following standards. Please confirm that your vehicle meet these standards: Ensure that vehicles and all components meet or exceed state, federal, and manufacturer s safety and mechanical operating and maintenance standards. The following items must always be in functioning condition: (1) Seatbelts for each passenger seat position (2) two exterior rear view mirrors, one on each side of the vehicle and interior mirror for monitoring the passenger compartment (3) Horn (4) Speedometer and Odometer (5) Turn signals (6) headlights (7) taillights, (8) windshield wipers (9) Heating and air conditioning systems. Smoking must be prohibited in all vehicles transporting Medicaid Clients. All vehicles shall have the following signs posted in all vehicle interiors, easily visible to the passengers: NO SMOKING ALL PASSENGERS MUST USE SEAT BELTS Appropriate safety equipment must be present and operable in the Vehicle, including but not limited to the following: (1) Fully equipped First Aid Kit (2) UL approved fire extinguisher (3) Accident report Forms(4) Roadside reflective or warning devices (5) Flashlight (6) Chains or other traction devices (when appropriate) (7) Disposable gloves. All vehicles have the transportation provider s name, vehicle number and a toll free and local phone number prominently displayed within the interior of each vehicle. Transportation Provider shall make this information and the complaint procedures available in written form and available for distribution to Clients on request. All vehicles include a vehicle information packet containing vehicle registration, insurance card and accident procedures and forms. Our vehicles currently meet these requirements: Yes No 10. The State of Colorado and First Transit require that all drivers providing services under Colorado Medicaid NEMT service must meet the following standards. Please confirm that your drivers currently meet these standards: Drivers shall be at least twenty (20) years of age and have a current, valid Colorado Driver s License to operate the appropriate type of vehicle to which they are assigned All drivers shall have on file a current Motor Vehicle Record (MVR) that indicates they have had no more than 1 moving violation and/or accident within the past three (3) years; or that their license to drive has not been suspended or revoked in the past five (5) years Drivers shall have undergone a criminal background check which has indicated no convictions for substance abuse, sexual abuse, or violent crime within the past five years. Drivers shall have undergone a drug and alcohol training program and participate in a substance abuse testing program consistent with federal requirements 49 C.F.R. Part 40 and 655. All employees shall have undergone training in basic first aid, customer service, defensive driving, proper vehicle operations, and emergency procedures within the last year. Our drivers currently meet these requirements: Yes No Transportation Provider Services Survey Page 4 of 5

6 11. Please list all languages other than English in which your company can provide services to customers in the Colorado NEMT program: 12. Insurance We will require that your company list First Transit as an additional insured and that you provide current documentation for all vehicles that will be used in the Colorado NEMT program. Please indicate whether you agree to do so: We agree to meet these requirements: Yes No Signature of individual completing this form Date completed Printed name Please return this completed form along with the completed Transportation Provider Information Sheet to First Transit in one of the following ways: Scan and to: Mail or deliver to: East Briarwood Avenue, Suite 260 Centennial, CO Thank you for your time and assistance. We look forward to working with you as we develop our Colorado Medicaid NEMT Provider network. Transportation Provider Services Survey Page 5 of 5