SERVICE & RATE GUIDE 2017

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1 DHL Express Excellence. Simply delivered. DHL EXPRESS SERVICE & RATE GUIDE 2017 MONTENEGRO

2 DHL Service & Rate Guide THE INTERNATIONAL SPECIALISTS DHL Express is the global market leader and specialist in international shipping and courier delivery services, and we ve been building and continuously improving our service for more than 40 years. Key to our success is the strength of our global network with more than 100,000 employees operating in more than 220 countries and territories all focused on delivering the highest levels of service. But what really sets us apart is the international shipping expertise of our people. Their knowledge, coupled with their passion and can-do attitude, delivers a truly worldclass service and ensures that your shipments get to their destination securely and as quickly as possible. Their expertise has been further enhanced recently as a result of all our employees participating in the company s award-winning Certified International Specialists (CIS) engagement and development program. This guide enables you to find out how DHL Express can help you with your international shipping needs, and to see what best fits your needs from our wide range of products and services. Should you have any questions, please get in touch with your DHL Account Manager or visit us at

3 DHL Service & Rate Guide 2017 SERVICES 3 Export services Import services Domestic services DHL Express Envelope Optional services Surcharges Customs services All our services offer you secure door-to-door delivery of goods and documents to and from virtually every country and territory. Whether you need your shipments delivered at the start, middle or end of a business day, our services offer full trackand-trace visibility so you always know where your shipments are. EXPORT SERVICES DHL Express 9:00 Our premium delivery service by 9:00hrs on the next possible business day is offered to the majority of business centres in Europe. It features proactive notification of delivery and a full money-back guarantee* for even more peace of mind. We offer this premium service for document and non-document shipments. DHL Express 9:00 features a money-back guarantee and is suitable for pieces up to 30kg and shipments up to 300kg. DHL Express 12:00 With DHL Express 12:00 you will receive your shipments before 12 noon on the next possible business day. DHL Express 12:00 offers a money-back guarantee* and allows for heavier pieces up to 70kg and shipments up to 1,000kg. When it really has to be there by noon the next possible business day, our DHL EXPRESS 12:00 delivery service is available to all major business centers in Europe and United State of America. We offer this service for document and non-document shipments. DHL Express Worldwide Our most popular product, DHL Express Worldwide, offers an end of business day delivery service around the world for pieces up to 70kg and shipments up to 1,000kg. DHL Express Worldwide delivery service is available when you re sending document or non-document items anywhere around the world. Reliably fast to more global destinations across a single integrated network than any other express delivery company. We deliver reliably and quickly to more global destinations across a single integrated network than any other express delivery company. Our international services at a glance DHL Express 9:00 DHL Express 12:00 DHL Express Worldwide Service description Delivery before 9:00 on the next possible business day Delivery before 12 noon on the next possible business day Delivery by the end of the next possible business day Money-back guarantee Yes* Yes* No Countries and territories covered More than 220 Delivery attempts Maximum piece weight (not on pallet) 30kg 70kg 70kg Maximum piece dimensions (L x W x H) 120 x 80 x 80cm 120 x 80 x 80cm 120 x 80 x 80cm Pallets accepted No Yes Yes Maximum pallet weight n/a 1,000kg 1,000kg Maximum shipment weight 300kg 1,000kg 1,000kg Maximum pallet dimensions (L x D x H) n/a 120 x 100 x 160cm 120 x 100 x 160cm *Additional terms and conditions apply see for details. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.

4 DHL Service & Rate Guide 2017 SERVICES 4 Export services Import services Domestic services DHL Express Envelope Optional services Surcharges Customs services IMPORT SERVICES With our DHL Express Worldwide Import product, you can import shipments from over 200 countries in the world. This is more than any other express delivery company can offer. What s more, customers in, say, the USA can order an import from China not just to the USA, but to other destinations as well. We call this a third country shipment. There is no need for local brokers or forwarders to get involved in any part of the process. You are in full control, and able to manage all aspects of your imports in a very simple way. You can order an import from another country, to be delivered to Montenegro or any other destination, by using our dedicated electronic shipping solution for imports. You will have one account number, one invoice in a single currency and a fixed price that means you know exactly what you will pay. DOMESTIC SERVICES If you want to ship documents or goods within Montenegro, we can offer our DHL DOMESTIC EXPRESS 18:00 product with delivery on the next possible business day for your important documents and parcels to virtually any address within Montenegro. DHL EXPRESS ENVELOPE Our Express Envelope service provides door-to-door international delivery of lightweight document shipments by the end of the next possible business day. Its features include: Up to 300 grams Global coverage Document shipments only Packaging envelope included

5 DHL Service & Rate Guide 2017 SERVICES 5 Export services Import services Domestic services DHL Express Envelope Optional services Surcharges Customs services OPTIONAL SERVICES DHL Express offers a wide range of optional services from non-standard deliveries and more options to secure, pack, track and ensure faster. In this way, we give you the flexibility to choose the service that best fits your needs when using our express delivery services worldwide. Duties and Taxes Paid To make exporting your shipment even easier, DHL Express can arrange for the shipper or a third party to be billed for any duties and taxes payable at destination, rather than the receiver of the shipment being billed. Charges apply whenever the shipper requests that duties, taxes or other regulatory fees be paid outside of the destination country. Weekend Delivery/Collection We offer Saturday delivery services to key cities. To check availability, please contact our Customer Service team. Extended Liability* If you are sending valuable documents such as passports, visa applications or regulatory certificates you can extend the DHL standard liability with this service. It provides coverage and compensation in the case of loss or damage. Regardless of actual document value, in a case of loss or damage DHL will recover fixed amount of 400,00 EUR. Damage or loss of shipment must be recorded in official DHL system for tracking shipments. Extended Liability optional service can be applied only for documents in international transport. Delivery Notification When you need extra peace of mind that your shipment has been delivered, DHL Express can provide a proactive confirmation by , phone or SMS, whichever is more convenient for you. *DHL Express Terms and Conditions apply. Proactive Tracking When you need constant vigilance on your shipment from pickup through to delivery, DHL Express can provide regular notification via or phone informing you of key events and any incidents, with an estimated delivery date in the unlikely event of any transit time delay.

6 DHL Service & Rate Guide 2017 SERVICES 6 Export services Import services Domestic services DHL Express Envelope Optional services Surcharges Customs services SURCHARGES In order to maintain a consistently high level of service, in specific circumstances DHL Express levies a surcharge for exceptional activities, ensuring that these surcharges are fair for all of our customers. Fuel Surcharge This variable surcharge is applied to the weight charge of each shipment. It is derived from publicly available fuel oil indices that are also shown on the DHL Express website at The charge is calibrated every month to the oil price that was current two months prior to the billing month. The Fuel Surcharge applies to international shipments. Remote Area This surcharge applies when a shipment is collected from or delivered to a location that is distant or difficult to serve. The Remote Area surcharge applies to international shipments. Over Weight Piece This fixed surcharge is applied to any piece, including a pallet that exceeds the scale weight of 70kg.The Over Weight Piece surcharge applies to international shipments. Over Sized Piece This fixed surcharge applies to any piece, including a pallet, with a single dimension in excess of 120cm. It does not apply to pieces where the scale weight exceeds 70kg, in which case the Over Weight Piece surcharge applies. The Over Sized Piece surcharge applies to international shipments. Address Correction This fixed surcharge is applied to any shipment that has an incorrect delivery address at the time of pickup and the delivery cannot be fulfilled after making efforts at the destination to determine the correct address. The Address Correction surcharge applies to international shipments. Elevated Risk* Additional surcharges may apply when shipping from or to a destination country where DHL is operating at elevated risk due to continuous state of war, civil unrest, or continuous threats from terrorism. Restricted Destination* Additional surcharges may apply when shipping to a destination country that is subject to trade restrictions imposed by the UN Security Council. * For any additional information please contact Customer Service. Non-Stackable Pallet This fixed surcharge is applied to any pallet within a shipment that is not stackable either on request by the shipper, or because of its shape, packaging or content. The Non-Stackable Pallet surcharge applies to international shipments. Shipment pieces, skids or pallets with an actual weight above 1000kg or that exceed 300cm in length, width or height requires prior approval. We reserve the right to assess additional surcharges.

7 DHL Service & Rate Guide 2017 SERVICES 7 Export services Import services Domestic services DHL Express Envelope Optional services Surcharges Customs services CUSTOMS SERVICES DHL Express is the international specialist in shipping, with extensive knowledge and experience of dealing with customs topics worldwide. For your peace of mind, we provide a wide range of customs support for standard as well as non-routine customs-clearance processes. By making sure that clearance is a smooth and efficient process, we ensure your shipments arrive as quickly as possible, and leave you free to focus on your core business. Disbursement At the receiver s request, this service sees DHL credit or cash used to fund the clearance, duty and tax charges relating to a shipment or piece, instead of the receiver using their own bond or credit line. The customs process is accelerated, with DHL making prompt payment of relevant charges while the receiver defers payment until an agreed date. Multiline Entry A charge per line item will be applied for multi-line item entries that involve more than five lines, for example when one shipment has multiple commodities, origins or invoices. All commodities require identification and must be classified under unique harmonized code tariff numbers. Bio/Phyto/Veterinary Controls The arrangement by DHL, of any biological, health, phytosanitary, veterinary, quarantine or similar controls required by any regulatory agency, and the preparation of any related paperwork, to facilitate the clearance of a shipment into a country. This includes inspections required by government agency, for certain commodities determined by the origin or destination country. Formal Clearance Applied in selected countries, when importing goods with an aggregated declaration value or weight exceeding the limits set by destination Customs Authorities, or due to other regulatory requirements are excluded from routine clearance on a consolidated manifest and thus require clearance under an individual entry form. *Please check page 13 for customs service price list.

8 DHL Service & Rate Guide HOW TO SHIP WITH DHL EXPRESS Preparing your shipment Packaging your shipment Paying for your shipment PREPARING YOUR SHIPMENT Shipment weight If you are sending a large but lightweight shipment, where its volumetric weight exceeds its actual weight, the cost of the shipment is calculated on the space your consignment takes up on the aircraft. This is a standard IATA method. To calculate the volumetric weight of your shipment, simply multiply the length (cm) by the height (cm), multiply that sum by the width (cm), then divide the total sum by 5,000. Documentation required Waybill All shipments sent with DHL Express need to have a fully completed DHL waybill or label securely attached to each piece. This will enable the successful movement of your shipment through the DHL network. Each waybill or label is individually numbered to allow you to track your shipment from collection through to delivery. Your shipment may also need to be accompanied by customs documentation, such as a commercial or proforma invoice, as well as additional paperwork depending on the contents and value of the shipment and the country you are sending to. Height Length Width Invoice A commercial or proforma invoice is required when sending non-document shipments to countries and territories outside your origin country or customs union. This is essentially a declaration containing all the details of a transaction and is used by customs authorities to assess if duties or taxes are payable. A commercial invoice is used when goods are part of a commercial transaction or intended for resale. A proforma invoice is used when sending goods of no commercial value (for example, when sending samples).

9 DHL Service & Rate Guide HOW TO SHIP WITH DHL EXPRESS Preparing your shipment Packaging your shipment Paying for your shipment Your invoice will require the following details: Bank details 1 8 Reason for export These are the bank details that will be used for the This could be: For Sale; For Repair; After Repair; Gift; transaction between the seller and buyer. These details are Sample; Personal Use Not For Resale; Replacement; not required for non-commercial/proforma invoices. Intercompany Transfer; or Personal Effects. 2 Description Generic or broad descriptions are no longer permitted and are likely to cause delays. Descriptions should include the items, how many there are, what they are made of, and what they will be used for. For example, describing items as samples, parts or spares is not acceptable for customs classification, safety and security reasons. 3 Commodity code This is the product identification code used by the exporting country to classify the goods to be exported. It assists clearance and avoids delays. Exporter Tax ID/VAT No: Bank details 1 Importer (Bill to): Commercial Invoice Date: Waybill number: Invoice no: Exporter code: Receiver if different from Importer 4 Country of manufacture/origin This relates to the place of manufacture, not the country of export. If items are manufactured in more than one country, please list the origins. Full description of goods Commodity code Item quantity Unit value [Currency] Tax ID/VAT No: Shipment reference: Subtotal value [Currency] Net weight Country of manufacture/origin Total declared value This is the total value of the transaction for customs purposes based on the Incoterm selected. The total declared value should include freight and insurance charges if the seller is responsible for these two elements. 6 Type of export The options are: (1) Permanent; (2) Temporary; and (3) Repair & Return. Freight: Insurance: Total declared value/currency: Total net 5 weight/ kg(s) Total Pieces Total gross weight/ kg(s) Type of export: 6 Incoterms: 7 Reason for export: 8 I/We hereby certifythat the information contained in this invoice is true and correct and that the contents of the shipmetns are as stated above 7 Incoterms Insert the Incoterm that best describes the terms of the transaction. For example, DAP (Delivered At Place). Position in company: Signature: Company stamp

10 DHL Service & Rate Guide HOW TO SHIP WITH DHL EXPRESS Preparing your shipment Packaging your shipment Paying for your shipment PACKAGING YOUR SHIPMENT To ensure that your shipments travel safely and securely through the DHL Express global network, it is important that they are packaged and labelled correctly. Packaging guidelines IIf you are re-using envelopes or boxes, please ensure that old labels and markings are removed. Securely fix the waybill to the shipment. The waybill can be thought of as the shipment s airline ticket and it will delay delivery if it becomes separated from your shipment. The barcodes on the waybill are scanned at numerous points during your shipment s journey. Please ensure the barcode is flat and not covered by tape, shrinkwrap or strapping. Place the waybill on the top or side of your shipment and please ensure it does not overlap the corners or edges of boxes. Use adequate protective wrapping for fragile or delicate items and ensure they are packed as far away as possible from the corners of boxes. To prevent injury to our employees, please pay special attention to the packaging of sharp items. There should not be any possibility of the contents piercing the packaging. Any individual pieces over 70kg should be placed on a pallet. If you are sending a multi-piece shipment, it is not necessary to place the individual pieces on a pallet unless they exceed 70kg. For example, a shipment comprising four 25kg pieces does not have to be placed on a pallet. DHL packaging We offer a range of high-quality DHL-branded packaging items, suitable for shipping items of all shapes and sizes. The items available include: Flyer bags Cardboard document envelopes Boxes in a range of sizes Tubes Bottle boxes For more information on the range of packaging available, please contact your DHL Account Manager or local Customer Service team. PAYING FOR YOUR SHIPMENT You can pay for DHL Express services either with cash, a credit card or by bank transfer. You can open an account with DHL Express to pay via bank transfer; and all account customers receive invoices on a pre-determined basis. For more details, please get in touch with a Customer Service Advisor at your local DHL Express office.

11 DHL Service & Rate Guide SHIPPING TOOLS SHIPPING SOLUTIONS Making shipping easier DHL Express offers a choice of electronic tools to suit even the most demanding requirements. We invest continually in market-leading technologies to make it easier for you to send your shipments around the world. As a result, you have more time to focus on your business. Our electronic solutions cover online and offline options, as well as integrated solutions. In addition, we provide industry-specific solutions tailored for the Life Sciences and Technology sectors. More information about our general capabilities is provided on this page. Easyship This is an offline advanced shipment management tool for any organization with large shipping volumes or regular scheduled deliveries. DHL Easyship can handle the needs of multinational supply chains or any business with a central shipping function. It is a Windows-based system, which is easy to use yet very powerful enabling you to handle everything from regular mailshots to multi-stage shipping processes. dhl.com Our website provides a comprehensive guide to DHL Express shipping services, as well as transport news, service updates and contact details. To make doing business with us even easier, the site features interactive tools that include online booking, tracking and a volumetric weight calculator.

12 DHL Service & Rate Guide ZONES AND RATES Pricing your shipment Optional services Surcharges Customs services Service capability and rating zones Export services Import services CALCULATE THE PRICE OF YOUR SHIPMENT 1. Decide which service best suits your needs (see page 3 for international services and page 4 for domestic services) 2. Weigh your shipment (see page 8 or en/tools/volumetric_weight_express.html 3. Determine the rating zone of the origin or destination (see pages 14 and 15) 4. Find the rate for your shipment using the rating zone and weight of your shipment (see page 14 for exports and page 15 for imports) OPTIONAL SERVICES AND SURCHARGES Optional services and surcharges How we charge View explanation Additional charge Duties and Taxes Paid Per shipment 17,89 Proactive tracking Per shipment 5,00 Saturday delivery Per shipment 40,00 Delivery Notification Per shipment 5,00 Fuel Surcharge Per shipment Variable Address Correction Per shipment 10,00 Remote Area By shipment weight 0,40 per kg 20,00 minimum per shipment Over Weight surcharge* Per shipment 40,00 Over Sized surcharge* Per shipment 40,00 Non-Stackable Pallet* Per shipment 80,00 Elevated Risk Per shipment 20,00 Restricted Destination Per shipment 30,00 *The Non Standard Shipment surcharge applies to: - Any single piece in a shipment that exceeds the weight of 70 kg - Any single piece in a non-palletized shipment that has a single dimension in excess of 120 cm - When any pallet in a shipment cannot be stacked, either on request of the Shipper or by nature of the shape, content or packaging of a goods on a pallet. Price in domestic service does not include VAT. All rates are in Euros. *DHL reserves the right to charge for these services and any other optional services which are not stated in this table. Service capability may change during the year.

13 DHL Service & Rate Guide ZONES AND RATES Pricing your shipment Optional services Surcharges Customs services Service capability and rating zones Export services Import services CUSTOMS SERVICES Customs services View explanation How we charge Additional charge Regular import clearance fees and procedures handling when importing as an individual, up to three nominations Regular import clearance fees and procedures handling when importing as a legal entity (values up to 400 eur) up to three nominations Regular import clearance fees and procedures handling when importing as a legal entity (values over 400 eur) up to three nominations By shipment 30,00 By shipment 40,00 By shipment 55,00 Regular export clearance for up to three nominations (administrative tax included) By shipment 20,00 Charge for every extra nomination (above three), export/import By shipment 5,00 Mediation with customs inspection By shipment 10,00 Physical inspection before clearance By shipment 10,00 Shipment clearance without customs fees for samples an promo material up to 1kg By shipment 30,00 The release of shipments from customs duties - individuals By shipment 20,00 Temporary export By shipment 85,00 Preparation of documentation for bonded transit documents By shipment 30,00 Re-export By shipment 30,00 DHL Customs guarantee for payment of the amount of customs duties and other import duties / payment deferment By shipment 15,00 Handling of shipments exempted from customs duties - individuals 4,20 HANDOVER TO BROKER AND OTHER SHIPMENT HANDLING FEES (if import clearance are handled by other broker) Customs registration of goods By shipment 10,00 Handover to Broker By shipment 10,00 Storage services (up to 5 days) By shipment 10,00 Storage after 5 working days for each additional day calculated at a price of 2.38 eur All rates stated here are in Euros, excluding VAT. For any additional information please contact local Customer Service or visit our web site

14 DHL Service & Rate Guide ZONES AND RATES Pricing your shipment Optional services Surcharges Customs services Service capability and rating zones Export services Import services SERVICE CAPABILITY AND RATING ZONES Country Zone DHL Express 9:00 DHL Express 12:00 Express Worldwide Days Import Express Worldwide Days Afghanistan Albania Algeria American Samoa Andorra Angola Anguilla Antigua Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bonaire Bosnia and Herzegovina Botswana Brazil Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Canary Islands, The Cape Verde Cayman Islands Central African Republic Chad Chile China, People s Republic Colombia Comoros Congo Congo, The D. R. of Cook Islands Costa Rica Cote d Ivoire Croatia Cuba Curacao Cyprus Czech Republic, The Denmark Djibouti Dominica Dominican Republic Country Zone DHL Express 9:00 DHL Express 12:00 Express Worldwide Days Import Express Worldwide Days East Timor Ecuador Egypt El Salvador Eritrea Estonia Ethiopia Falkland Islands Faroe Islands Fiji Finland France French Guyana Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guernsey Guinea Republic Guinea-Bissau Guinea-Equatorial Guyana (British) Haiti Honduras Hong Kong Hungary Iceland India Indonesia Iran, Islamic Rep. of Iraq Ireland, Rep. of Israel Italy Jamaica Japan Jersey Jordan Kazakhstan Kenya Kiribati Korea, Republic of Korea, The D.P.R. of Kosovo Kuwait Kyrgyzstan Lao People s Dem. Republic Latvia Lebanon Lesotho Liberia 8 2 3

15 DHL Service & Rate Guide ZONES AND RATES Pricing your shipment Optional services Surcharges Customs services Service capability and rating zones Export services Import services SERVICE CAPABILITY AND RATING ZONES Country Zone DHL Express 9:00 DHL Express 12:00 DHL Express Worldwide Import Express Worldwide Days Libya Liechtenstein Lithuania Luxembourg Macau Macedonia, Rep. of Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia, Fed. States of Moldova, Rep. of Monaco Mongolia Montserrat Morocco Mozambique Myanmar Namibia Nauru, Rep. of Nepal Netherlands, Antilles Netherlands, The Nevis New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norway Oman Pakistan Palau Panama Papua New Guinea Paraguay Peru Philippines, The Poland Portugal Puerto Rico Qatar Reunion, Island of Romania Russian Federation, The Rwanda Saipan Samoa San Marino Country Zone DHL Express 9:00 DHL Express 12:00 DHL Express Worldwide Import Express Worldwide Days Sao Tome & Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Slovakia Slovenia Solomon Islands Somalia Somaliland, Rep. of (North Somalia) South Africa Spain Sri Lanka St. Barthelemy St. Eustatius St. Helen St. Kitts St. Lucia St. Maarten St. Vincent Sudan Suriname Swaziland Sweden Switzerland Syria Tahiti Taiwan Tajikistan Tanzania Thailand Togo Tonga Trinidad and Tobago Tunisia Turkey Turks and Caicos Islands Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United States of America Uruguay Uzbekistan Vanuatu Venezuela Vietnam Virgin Islands (British) Virgin Islands (US) Yemen, Rep. of Zambia Zimbabwe For transit times and the availability of DHL Express 9:00 and DHL Express 12:00 for your destination address, please refer to the or contact your local Customer Service. Service Available on the next possible bussines day. Service Available on the 2nd possible bussines day. # Transit Time (Days). * Transit times are quoted for document shipments and may vary based on post code. Check out the latest transit times on

16 DHL Service & Rate Guide ZONES AND RATES Pricing your shipment Optional services Surcharges Customs services Service capability and rating zones Export services Import services Export rates by zone and product DHL EXPRESS WORLDWIDE Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Envelopes up to 0.3kg Documents and non-documents from 0.5kg Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter. DHL EXPRESS 9:00* Add 28,943 EUR to the above prices DHL EXPRESS WORLDWIDE DHL EXPRESS 12:00* Add 8,943 EUR to the above prices DHL EXPRESS WORLDWIDE Check service capability on page 14 and page 15 or contact Customer Service for more detail. Terms and conditions apply see dhl.com/express for details. Rates are in Euros and exclude customs duties, taxes, clearance-related charges and all surcharges

17 DHL Service & Rate Guide ZONES AND RATES Pricing your shipment Optional services Surcharges Customs services Service capability and rating zones Export services Import services Export rates by zone and product DHL EXPRESS WORLDWIDE Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone For each additional 0.5kg Above 10kg Above 20kg For each additional 1kg Above 30kg Above 70kg Above300kg* *Any individual pieces or shipments above 1,000kg or with odd dimensions (length > 300cm, width > 120cm or height > 160cm) require pre-approval from DHL and may be charged at alternative rates. Please contact your DHL Account Manager for details. Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter. DHL EXPRESS 9:00* - Add 28,943 EUR to the above prices DHL EXPRESS WORLDWIDE DHL EXPRESS 12:00* - Add 8,943 EUR to the above prices DHL EXPRESS WORLDWIDE Check out service capability on page 14 and page15 or contact Customer Service for more detail. Terms and conditions apply see dhl.com/express for details. Rates are in Euros and exclude customs duties, taxes, clearance-related charges and all surcharges.

18 DHL Service & Rate Guide ZONES AND RATES Pricing your shipment Optional services Surcharges Customs services Service capability and rating zones Export services Import services Import rates by zone and product DHL EXPRESS WORLDWIDE IMPORT Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Documents and non-documents from 0.5kg Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter. Terms and conditions apply see dhl.com/express for details. Rates are in Euros and exclude customs duties, taxes, clearance-related charges and all surcharges.

19 DHL Service & Rate Guide ZONES AND RATES Pricing your shipment Optional services Surcharges Customs services Service capability and rating zones Export services Import services Import rates by zone and product DHL EXPRESS WORLDWIDE IMPORT Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone For each additional 0.5kg Above 10kg Above 20kg For each additional 1kg Above 30kg Above 70kg Above 300kg* **Any individual pieces or shipments above 1,000kg or with odd dimensions (length > 300cm, width > 120cm or height > 160cm) require pre-approval from DHL and may be charged at alternative rates. Please contact your DHL Account Manager for details. Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter. Rates are in Euros and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges.

20 For contact details of the DHL Express office nearest to you please call Customer service DHL EXPRESS SERVICE POINTS IN MONTENEGRO: PODGORICA Kingscliffe Distribution Montenegro d.o.o Podgorica Tel: PODGORICA Kingscliffe Distribution Montenegro d.o.o. The Capital Plaza, Bul. Džordža Vašingtona Podgorica For more information please visit our website at Valid: 1st January 2017