Ricoh Europe Supply Chain Management

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1 Ricoh Europe Supply Chain Management Frank Nieuwenhuis Manager, Supply Chain Development & Projects NDL Slotbijeenkomst Amsterdam, 7 th March 2017

2 Ricoh Europe s Supply Chain

3 EMEA - a Dynamic Region European Union Digital economy growing seven times faster than other sectors, will deliver 4% growth by 2020 Small business leaders consider digital maturity as a golden opportunity to level the playing field with larger competition

4 Ricoh Europe Headquarters in London 25 operating companies across EMEA (sales subsidiaries) Revenues to 31 March 2016: JPY 531 billion SOUTH AFRICA Regional headquarters Operating companies Production & research & development MIDDLE EAST DUBAI

5 Supply Chain in The Netherlands RESCM Ricoh Europe Supply Chain Management is the Central Supply Chain organisation for Ricoh in Europe, Middle-East and Africa (EMEA) RESCM has two primary locations European Service Parts Centre (ESPC) in Schiphol-Rijk, The Netherlands Management of Service Parts and 3 rd Party Supplies process for Ricoh Family Group in EMEA SCHIPHOL-RIJK European Distribution Centre (EDC) in Bergen op Zoom, The Netherlands Management of Finished Goods and Ricoh Supplies process for Ricoh Family Group in EMEA BERGEN OP ZOOM 3/9/2017 5

6 Process Oriented Organisation Order Fulfillment (new in box) We focus on our Core Processes Reverse Logistics (used goods) Processes cover the entire RFG supply chain Factories, Marketing and Customers are involved Process managers take end-to-end responsibility Majority of support functions outsourced within Ricoh Family Group Human Resources, Finance, IT, Customs, Legal Counseling Several activities are carried out by 3 rd parties DHL: Configuring and warehousing in EDC & ESPC DHL/DSV/CEVA: Warehousing satellites UPS: Main parcel carrier Many other companies provide transport services

7 Most products come from Far East 3/9/2017 7

8 Our Major Suppliers in Ricoh TELFORD TOHOKU COLMAR SHANGHAI SHENZHEN RAYONG 3/9/2017 8

9 Container Shipments 3/9/2017 9

10 EMEA Service Parts Supply Chain

11 EMEA Central Service Parts DC European Service Parts Centre (ESPC) Territory Europe, Middle East & Africa Ship to destinations Stock 180 Distributors and OpCo s 5,400 Dealers 4,500 Field Service Engineers 45,000 stock keeping units (sku s) Warehouse space 12,500 m 2 Shipments 390,000 order lines per month 95,000 orders per month 3/9/

12 EMEA Service Parts Supply Chain Amsterdam Milan Barcelona Stockholm Brno * * Johannesburg Istanbul Dubai * Moscow Paris London Wellingborough Inventory FG Inventory SP Customer configuration F Production * planned

13 Stock points and distribution Ricoh Group Asian factories European factories Inventory Configuring RESCM OpCo s Dealers, distributors, end users 3/9/2017 Japan China Thailand SPC RPL RIF Non-Ricoh REPC EDC Finished Goods (Bergen op Zoom) MC3 Service Parts (Schiphol-Rijk) * planned Satellites South Africa Germany Sweden Spain Italy Turkey Russia Dubai * UK France Local w houses Customer sites PUDO s Cars FSE s FG & SP FG only SP only South Africa Russia Finland Norway Sweden Hungary Poland Spain Portugal Germany Italy Austria Belgium Luxembourg Denmark Ireland Netherlands UK Switzerland Dubai France Turkey Czech Republic Slovakia

14 Working synchronized, not sequential Ricoh Group Asian factories European factories Inventory Configuring Ricoh Europe Dealers, distributors, end users 3/9/2017 Japan China Thailand SPC RPL RIF Non-Ricoh REPC EDC Finished Goods (Bergen op Zoom) MC3 Service Parts (Schiphol-Rijk) * planned Satellites South Africa Germany Sweden Spain Italy Turkey Russia Dubai * UK France Local w houses Customer sites PUDO s Cars FSE s FG & SP FG only SP only South Africa Russia Finland Norway Sweden Hungary Poland Spain Portugal Germany Italy Austria Belgium Luxembourg Denmark Ireland Netherlands UK Switzerland Dubai France Turkey Czech Republic Slovakia

15 Questions?

16 Statement of Strategic Ambition We take the lead to deliver customer centric supply chain solutions. We ensure end to end transparent processes. Our inventory management is best in class. We demonstrate cost leadership. Sustainability. Professional teamwork with strong corporate values. We are the Ricoh Europe Supply Chain. 3/9/

17 Thank you

18

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