Global Crossing Local Services, Inc. FCC Tariff No nd Revised Title Page Cancels 1 st Revised Title Page TITLE PAGE

Transcription

1 2 nd Revised Title Page Cancels 1 st Revised Title Page TITLE PAGE TARIFF OF GLOBAL CROSSING LOCAL SERVICES, INC. This tariff contains the descriptions, regulations, and rates applicable to the furnishing of services and facilities for telecommunications services provided by Global Crossing Local Services, Inc., hereinafter referred to as the Company, between and among domestic points within the United States. The services listed herein may be provided by means of fiber or copper wire, microwave or any other suitable technology or a combination thereof. This tariff is on file with the Federal Communications Commission (FCC). Copies may be inspected during normal business hours at the Company s principal place of business at 1025 Eldorado Boulevard, Broomfield, Colorado (T) (T) Issued: July 14, 2017 Effective: July 29, 2017 General Counsel Regulatory Policy 1025 Eldorado Boulevard Broomfield, Colorado Transmittal No. 13

2 15 th Revised Page 1 Cancels 14 th Revised Page 1 CHECK SHEET Pages of this tariff are effective as of the date shown at the bottom of the respective page(s). Original and revised pages as named below comprise all changes from the original tariff and are currently in effect as of the date on the bottom of this page. PAGE REVISION PAGE REVISION PAGE REVISION Title* 2 nd Revised 26 Original 52 Original 1* 15 th Revised 27 Original 53 2 nd Revised 2 2 nd Revised 28 Original 54 1 st Revised 3 Original 29 Original 55 2 nd Revised 4 Original 30 Original 56 1 st Revised 5 Original 31 Original 57 Original 6 Original 32 Original 58 Original 7 Original 33 Original 59 Original 8 Original 34 Original 60 Original 9 Original 35 Original 61 Original 10 1 st Revised 36 Original 62 1 st Revised 11 1 st Revised 37 Original 63 Original 12 1 st Revised 38 Original 64 Original 12.1 Original 39 5 th Revised 65 Original 13 Original 40 Original 66* 10 th Revised 14 1 st Revised 41 Original * 6 th Revised 15 Original 42 Original 66.1* 7 th Revised 16 Original 43 Original * 6 th Revised 17 1 st Revised 44 Original 66.2* 7 th Revised 18 Original 45 Original 66.3* 6 th Revised 19 Original 46 Original 67 1 st Revised 20 Original 46.1 Original st Revised 21 Original 46.2 Original 68 Original 22 Original 46.3 Original 69 Original 23 2 nd Revised 46.4 Original 70 Original 23.1 Original 47 Original 71 Original 23.2 Original 48 Original 72 Original 24 1 st Revised 49 Original 73 Original 25 Original 50 Original 74 Original 51 Original * - Indicates pages included with this filing. Issued: July 14, 2017 Effective: July 29, 2017 By: General Counsel Regulatory Policy 1025 Eldorado Boulevard Broomfield, Colorado Transmittal No. 13

3 2 nd Revised Page 2 Cancels 1 st Revised Page 2 CHECK SHEET, (Continued) PAGE REVISION PAGE REVISION PAGE REVISION 74.1 Original 75 Original 84 Original 74.2 Original 76 Original 85 Original 74.3 Original 77 Original 86 Original 74.4 Original 78 Original 87 Original 74.5 Original 79 Original 88 Original 74.6 Original 80 Original 89 Original 74.7 Original 81 Original 90 Original 74.8 Original 82 Original 91 Original 74.9 Original 83 Original 92 Original Original * - Indicates pages included with this filing. Issued: July 30, 2008 Effective: July 31, 2008

4 Original Page 3 TABLE OF CONTENTS Page No. CHECK SHEET... 1 TABLE OF CONTENTS... 3 TARIFF FORMAT CONCURRING CARRIERS EXPLANATION OF SYMBOLS... 12

5 Original Page 4 TABLE OF CONTENTS Section Page No. 1. DEFINITIONS... 13

6 Original Page 5 TABLE OF CONTENTS Section Page No. 2. TERMS AND CONDITIONS APPLICATION FOR SERVICE ESTABLISHMENT AND RE-ESTABLISHMENT OF CREDIT DEPOSITS NOTICES RENDERING AND PAYMENT OF BILLS DISCONTINUANCE AND RESTORATION OF SERVICE CONTINUITY OF SERVICE SERVICE CONNECTIONS AND FACILITIES ON CUSTOMER S PREMISES SUPPLY TO SEPARATE PREMISES AND RESALE LIABILITY OF THE COMPANY CREDIT FOR INTERRUPTIONS IN SERVICE TAXES AND SURCHARGES APPLICATION OF RATES MEASURING ACCESS MINUTES JURISDICTIONAL REPORTING REQUIREMENTS... 44

7 Original Page 6 Section TABLE OF CONTENTS Page No. 3. DEDICATED ACCESS SERVICE SERVICE DESCRIPTIONS RATE ELEMENTS & TERMS RATES AND CHARGES... 49

8 Original Page 7 TABLE OF CONTENTS Section Page No. 4. SWITCHED ACCESS SERVICE GENERAL RATE CATEGORIES OBLIGATIONS OF THE COMPANY OBLIGATIONS OF THE CUSTOMER XX DATA BASE SERVICE RATES AND CHARGES... 65

9 Original Page 8 TABLE OF CONTENTS Section Page No. 5. END USER ACCESS SERVICE GENERAL DESCRIPTION SERVICE PROVISIONING RATE REGULATIONS RATES AND CHARGES PRESUBSCRIPTION PICC LINE PORT RATES... 84

10 Original Page 9 TABLE OF CONTENTS Section Page No. 6. OTHER SERVICES BILLING NAME AND ADDRESS SERVICE PROVIDER NUMBER PORTABILITY DATABASE SERVICE (SPNPDS)... 89

11 1 st Revised Page 10 Cancels Original Page 10 CONCURRING CARRIERS Global Crossing Telemanagement, Inc. CONNECTING CARRIERS NONE OTHER PARTICIPATING CARRIERS NONE (M) (M) (M) - Material found on this page was previously located on Page 11. Certain material previously located on this page is now found on Page Issued: December 27, 2011 Effective: December 29, 2011 By: Michael Shortley III - Vice President - Legal Transmittal No. 7

12 1 st Revised Page 11 Transmittal No. FCC-1107 Cancels Original Page 11 C D I M N R S T Z EXPLANATION OF SYMBOLS to signify changed regulation to signify discontinued rate or regulation to signify a rate increase to signify matter relocated without change to signify a new rate or regulation to signify a rate reduction to signify a reissued matter to signify a change in text but no change in rate or regulation to signify a correction (M) (M) (M) - Material found on this page was previously located on Page 12. Certain material previously located on this page is now found on Page 10. Issued: December 27, 2011 Effective: December 29, 2011 By: Michael Shortley III - Vice President - Legal Transmittal No. 7

13 1 st Revised Page 12 Cancels Original Page 12 APPLICATION OF TARIFF This tariff contains regulations, rates and charges applicable to, Dedicated Access including Switched Access, End User Access, and other related services, hereinafter referred to as Access Services, provided by the issuing carrier of the tariff, hereinafter referred to as the Company, to Customers. Regulations, rates and charges as specified in this tariff apply to Access Services and shall not serve as a substitute for interexchange carrier tariff offerings of services to end users. The provision of such Access Services by the Company as set forth in this tariff does not constitute a joint undertaking with an interexchange carrier or other provider. (N) (N) (M) - Material previously located on this page is now found on Page 11. Issued: December 27, 2011 Effective: December 29, 2011 By: Michael Shortley III - Vice President - Legal Transmittal No. 7

14 Original Page 12.1 A. PAGE NUMBERING TARIFF FORMAT Page numbers appear in the upper right corner of the page. Pages are numbered sequentially. However, new pages are occasionally added to the tariff. When a new page is added between pages already in effect, a decimal is added. For example, a new page added between Pages 14 and 15 would be B. PAGE REVISION NUMBERS Revision numbers also appear in the upper right corner of each page. These numbers are used to determine the most current page version on file with the FCC. For example, the 4 th revised Page 14 cancels the 3 rd revised Page 14. Because of various suspension periods, deferrals, etc. the FCC follows in its tariff approval process, the most current page number on file with the FCC is not always the tariff page in effect. Consult the Check Sheet for the page currently in effect. C. PARAGRAPH NUMBERING SEQUENCE There are nine levels of paragraph coding. Each level of coding is subservient to the next higher level: D. CHECK SHEETS A A A.1.(a) A.1.(a).I A.1.(a).I.(i) A.1.(a).I.(i).(1). When a tariff filing is made with the FCC, an updated Check Sheet accompanies the tariff filing. The Check Sheet lists the pages contained in the tariff, with a cross-reference to the current revision number. When new pages are added, the Check Sheet is changed to reflect the revision. All revisions made in a given filing are designated by an asterisk (*). There will be no other symbols used on this page if these are the only changes made to it (i.e., the format, etc. remain the same, just revised revision levels on some pages.) The tariff user should refer to the latest Check Sheet to find out if a particular page is the most current on file with the FCC. (M) (M) (M) - Material found on this page was previously located on Page 10. Issued: December 27, 2011 Effective: December 29, 2011 By: Michael Shortley III - Vice President - Legal Transmittal No. 7

15 Original Page 13 SECTION 1 - DEFINITIONS Certain terms used generally throughout this tariff for the Access Services of this Company are defined below. Access Code: A uniform seven digit code assigned by the Company to an individual Customer. The seven digit code has the form 950-XXXX or 101XXXX. Access Service: Switched Access to the network of an Interexchange Carrier for the purpose of originating or terminating communications. Access Service Request (ASR): The industry service order format used by Access Service Customers and access providers as agreed to by the Ordering and Billing Forum. Access Tandem: An Exchange Carrier s switching system that provides a concentration and distribution function for originating or terminating traffic between local switching centers and Customers premises. Authorized User: A person, firm, corporation or other entity that either is authorized by the Customer to use Access Services or is placed in a position by the Customer, either through acts or omissions, to use Access Services. Carrier or Common Carrier: See Interexchange Carrier or Exchange Carrier. Common Channel Signaling (CCS): A high-speed packet switched communications network which is separate (out of band) from the public packet switched and message networks. It is used to carry addressed signaling messages for individual trunk circuits and/or database related services between signaling points in the CCS network.

16 1 st Revised Page 14 Cancels Original Page 14 SECTION 1 - DEFINITIONS, (CONT D) Company: Global Crossing Local Services, Inc. Customer: The person, firm, corporation or other entity which orders Service and is responsible for the payment of charges and for compliance with the Company s tariff regulations. The Customer could be an interexchange carrier, a wireless provider, or any other carrier authorized to operate in the state. Directory Number: provider. A unique NPA-NXX-XXXX code assigned to a subscriber of a local service 800 Data Base Service: The term 800 Data Base Service denotes a toll-free originating Trunkside Access Service when the 8XX Service Access Code (i.e., 800, 822, 833, 844, 855, 866, 877, or 888 as available) is used. The term 8XX is used interchangeably with 800 Data Base Service throughout this Tariff to describe this service. End User: Any individual, association, corporation, governmental agency or any other entity other than an Interexchange Carrier which subscribes to intrastate service provided by an Exchange Carrier. End Office Access Service: For the purpose of this tariff, End Office Access Service shall mean: (1) The switching of access traffic at the carrier s end office switch and the delivery to or from such traffic to the called party s premises; (2) The routing of interexchange telecommunications traffic to or from the called party s premises, either directly or via contractual or other arrangements with an affiliated or unaffiliated entity, regardless of the specific functions provided or facilities used; or (3) Any functional equivalent of the incumbent local exchange carrier access service provided by Company including local switching, the carrier common line rate elements, and intrastate access services. End office Access Service rate elements for Company includes any functionally equivalent access service. (4) The origination or termination of interexchange telecommunications traffic to any end user, either directly or via contractual or other arrangements with an affiliated or unaffiliated provider of interconnected VoIP service, as defined in 47 U.S.C. 153(25), or a non-interconnected VoIP service, as defined in 47 U.S.C. 153(36), that does not itself seek to collect reciprocal compensation charges prescribed by this subpart for that traffic, regardless of the specific functions provided or facilities used. (N) (N) Exchange Carrier: Any individual, partnership, association, joint-stock company, trust, governmental entity or corporation engaged in the provision of local exchange telephone service. Individual Case Basis: A service arrangement in which the regulations, rates and charges are developed based on the specific circumstances of the Customer s situation. Issued: December 27, 2011 Effective: December 29, 2011 By: Michael Shortley III - Vice President - Legal Transmittal No. 7

17 Original Page 15 SECTION 1 - DEFINITIONS, (CONT D) Interexchange Carrier (IXC) or Interexchange Common Carrier: Any individual, partnership, association, joint-stock company, trust, governmental entity or corporation engaged in state or foreign communication for hire by wire or radio, between two or more exchanges. LATA: A local access and transport area established pursuant to the Modification of Final Judgment entered by the United States District Court for the District of Columbia in Civil Action No for the provision and administration of communications services. Line Port Rate: A monthly charge to recover the cost of ISDN line ports and other line ports, to the extent these costs exceed the cost of a line port used for basic, analog service. Local Access: The connection between a Customer s premises and a point of presence of the Exchange Carrier. Local Switching Center: The switching center where telephone exchange service Customer station Channels are terminated for purposes of interconnection to each other and to interoffice Trunks. Location Routing Number: A NPA-NXX-XXXX within a NXX that is assigned to a switch that serves ported numbers. The LRN is associated with ported numbers in the Local Number Portability Database for the recipient switch and is required to route calls directed to ported numbers working out of the switch. N-1 Carrier: The carrier that is delivering a call to the Company s switch and is responsible for determining the status and Location Routing Number of the dialed NXX.

18 Original Page 16 SECTION 1 - DEFINITIONS (CONT D) Network Services: The Company s telecommunications Access Services offered on the Company s Network. Non-Recurring Charges: The one-time initial charges for services or facilities, including but not limited to charges for construction, installation, or special fees, for which the Customer becomes liable at the time the Service Order is executed. Off-Hook: The active condition of Switched Access or a telephone exchange service line. On-Hook: The idle condition of switched access or a telephone exchange service line. Out of Band Signaling: An exchange access signaling feature which allows customers to exchange call control and signaling information over a communications path which is separate from the message path. Point of Presence: Location where the Customer maintains a facility for purposes of interconnecting to the Company s Network. Premises: The space occupied by a Customer or Authorized User in a building or buildings or on contiguous property (except railroad rights-of-way, etc.). Presubscription: An arrangement whereby an End User may select and designate to the Company an Interexchange Carrier (IXC) or Carriers it wishes to access, without an Access Code, for completing both intralata toll calls and/or interlata calls. The selected IXC(s) are referred to as the End User s Primary Interexchange Carrier (PIC).

19 1 st Revised Page 17 Cancels Original Page 17 SECTION 1 - DEFINITIONS (CONT D) Query: A signaling message requesting processing instructions or service data contained in a centralized database. Recurring Charges: The monthly charges to the Customer for services, facilities and equipment, which continue for the agreed upon duration of the service. Service Order: The written request for Network Services executed by the Customer and the Company in a format devised by the Company; or, in the alternative, the submission of an Access Service Request by the Customer in the manner specified in this tariff. Service(s): The Company s telecommunications Access Services offered on the Company s Network. Signaling System 7 (SS7): The common Channel Out of Band Signaling protocol developed by the Consultative Committee for International Telephone and Telegraph (CCITT) and the American National Standards Institute (ANSI). Switched Access Service: Access to the switched network of an Exchange Carrier for the purpose of originating or terminating communications. Switched Access is available to carriers, as defined in this tariff. Toll Voice over Internet Protocol - Public Switched telephone Network ("VoIP-PSTN"): The term Toll VoIP-PSTN Traffic denotes a Customer s interexchange voice traffic exchanged with the Telephone Company in Time Division Multiplexing format over PSTN facilities, which originates and/or terminates in Internet Protocol (IP) format. Toll VoIP-PSTN Traffic originates and /or terminates in IP format when it originates from and/or terminates to an end user customer of a service that requires IP-compatible customer premises equipment. (N) (N) Trunk: A communications path connecting two switching systems in a network, used in the establishment of an end-to-end connection. Wireless Provider: Any carrier authorized to operate as a provider of cellular, personal communications, paging or any other form of wireless transmission. Issued: December 27, 2011 Effective: December 29, 2011 By: Michael Shortley III - Vice President - Legal Transmittal No. 7

20 Original Page 18 SECTION 2 - TERMS AND CONDITIONS The following terms and conditions apply to all regulated services provided by the Company: 2.1 Application for Service Customers wishing to obtain service must complete the company s service order form. 2.2 Establishment and Re-establishment of Credit The Company will conduct a credit investigation of each new Customer. A Customer whose service has been discontinued for nonpayment of bills will be required to reestablish credit before service is restored. The Company may require a Customer to make an advance payment before services and facilities are furnished. The advance payment will not exceed an amount equal to any applicable non-recurring charge(s) and one month s charges for the service or facility. In addition, where special construction is involved, the advance payment may also include an amount equal to the estimated non-recurring charges (if any) for a period to be set between the Company and the Customer. The advance payment will be credited to the Customer s initial bill. An advance payment may be required in addition to a deposit.

21 Original Page 19 SECTION 2 - TERMS AND CONDITIONS (CONT D) 2.3 Deposits Before a service or facility is furnished to a Customer whose credit has not been duly established to the sole and exclusive satisfaction of the Company, the Company may require a Customer to make a deposit to be held as a guarantee for the payment of charges. A deposit does not relieve the Customer of the responsibility for the prompt payment of bills on presentation. The deposit will not exceed an amount equal to: A. three months charges for a service or facility which has a minimum payment period of one month When a service or facility is discontinued, the amount of a deposit, if any will be applied to the Customer s account and any credit balance remaining will be refunded. A deposit will be refunded with interest after a period of twelve months, provided the Customer has made all requisite payment during each twelve-month period.

22 Original Page 20 SECTION 2 - TERMS AND CONDITIONS (CONT D) 2.4 Notices All notices shall be in writing addressed to the parties and shall be considered as delivered on the third business day after the date of mailing if sent certified mail or when received in all other cases, including telecopy or other printed electronic medium or personal delivery. 2.5 Rendering and Payment of Bills The Customer is responsible for payment of all charges incurred by the Customer or users for services and facilities furnished to the Customer by the Company Billing starts on the day after the Company notifies the Customer the service or facility is available for use. Billing accrues through and includes the day that the service, circuit, arrangement or component is discontinued. Monthly charges will be billed one month in advance, except where prohibited by law or as otherwise provided in this tariff if applicable. Taxes will be separately stated on Customer s bill.

23 Original Page 21 SECTION 2 - TERMS AND CONDITIONS (CONT D) 2.5 Rendering and Payment of Bills (Cont d) The Company shall bill on a current basis all charges incurred by and credits due to the Customer under this tariff attributable to services established or discontinued during the preceding billing period. In addition, the Company shall bill in advance charges for all services to be provided during the ensuing billing period except for charges associated with service usage and for the Federal Government which will be billed in arrears. Customers providing service to the Federal Government are not entitled to the benefits of the laws or regulations providing for billing in arrears, so they will be billed in advance for services as stated above. The bill day (i.e., the billing date of a bill for a Customer for Access Service under this tariff), the period of service each bill covers and the payment date will be as follows: A. For End User Access Service and Presubscription Service, the Company will establish a bill day each month for each end user account. The bill will cover End User Access Service and Presubscription Service charges for the ensuing billing period except for End User Access Service and Presubscription Service for the Federal Government which will be billed in arrears. Any known unbilled charges for prior periods and any known adjustments for prior periods and any known unbilled adjustments for prior periods for End User Access Service and Presubscription Service will be applied to this bill. Such bills are due when rendered.

24 Original Page 22 SECTION 2 - TERMS AND CONDITIONS (CONT D) 2.5 Rendering and Payment of Bills (Cont d) (Cont d) B. For Service other than End User Access Service and Presubscription Service, the Company will establish a bill day each month for each customer account or advise the customer in writing of an alternate billing schedule. Alternate billing schedules shall not be established on less than 60 days notice or initiated by the Company more than twice in any consecutive 12 month period. The bill will cover nonusage sensitive service charges for the ensuing billing period for which the bill is rendered, any known unbilled nonusage sensitive charges for prior periods and unbilled usage charges for that period after the last bill day through the current bill day. Any known unbilled usage charges for prior periods and any known unbilled adjustments will be applied to this bill. Payment for such bills is due as set forth in (C) following. If payment is not received by the payment date, as set forth in (C) following in immediately available funds, a late payment penalty will apply as set forth in (C) following. C. 1. All bills dated as set forth in (B) preceding for service, other than End User and Presubscription Service, provided to the Customer by the Company are due 30 days (payment date) after the bill day or by the next bill date (i.e., same date in the following month as the bill date), whichever is the shortest interval, except as provided herein, and are payable in immediately available funds. If such payment date would cause payment to be due on a Saturday, Sunday or Legal Holiday, payment for such bills will be due from the Customer on the last business day preceding the Saturday, Sunday or Legal Holiday.

25 2 nd Revised Page 23 Cancels 1 st Revised Page 23 SECTION 2 - TERMS AND CONDITIONS (CONT D) 2.5 Rendering and Payment of Bills (Cont d) (Cont d) C. (Cont d) 2. Further, if any portion of the payment is received by the Company after the payment date as set forth in (1) preceding, or if any portion of the payment is received by the Company in funds which are not immediately available to the Company, a late payment penalty shall be due to the Company. The late payment penalty shall be computed by first multiplying the portion of the payment not received or not received in immediately available funds by the payment date times a per day late factor which is equal to the highest rate which may be levied by law for commercial transactions. That result is then multiplied by the number of days after the payment date that the payment is received. 3. Billing Disputes (a) The Customer may dispute a bill in good faith only by written notice to the Company. Unless such notice is received within 90 days (commencing 5 days after such bills have been mailed or otherwise rendered per the Company's normal course of business), the bill statement shall be deemed to be correct and payable in full by the Customer. Any Customer who has a dispute shall be advised by the Company that the Customer may file a formal or informal complaint with the Commission. Such claim must identify in detail the basis for the dispute, and if the Customer withholds disputed amounts, it must identify the account number under which the bill has been rendered, the date of the bill, and the specific items on the bill being disputed to permit the Company to investigate the merits of the dispute. (C) (C) Issued: December 27, 2011 Effective: December 29, 2011 By: Michael Shortley III - Vice President - Legal Transmittal No. 7

26 Original Page 23.1 SECTION 2 - TERMS AND CONDITIONS (CONT D) 2.5 Rendering and Payment of Bills (Cont d) (Cont d) C. (Cont d) 3. Billing Disputes, (Cont'd) (b) The date of the dispute shall be the date on which the Customer furnishes the Company the following account information: 1. A clear explanation of the basis of the dispute, including what the Customer believes is incorrect (e.g., nonrecurring charge; mileage; circuit identification) and the reason why the Customer believes the bill is incorrect (e.g., monthly rate billed not same as in tariff; facility not ordered; service not received); 2. The account number under which the bill was rendered; 3. The date of the bill; 4. The invoice number; 5. The exact dollar amount in dispute; 6. The universal service order code(s)(usocs) and/or rate element associated with the service; 7. Details sufficient to identify the specific amount(s) and item(s) in dispute; 8. The name of the person initiating the Customer s dispute; and 9. Additional data as the Company reasonably requests from the Customer to resolve the dispute. The request for such additional information shall not affect the Customer s dispute date as set forth preceding. (C) (C) Issued: December 27, 2011 Effective: December 29, 2011 By: Michael Shortley III - Vice President - Legal Transmittal No. 7

27 Original Page 23.2 SECTION 2 - TERMS AND CONDITIONS (CONT D) 2.5 Rendering and Payment of Bills (Cont d) (Cont d) C. (Cont d) 3. Billing Disputes, (Cont'd) (c) (d) The date of resolution is the date the Company completes the investigation and credits the Customer account or confirms the billing as accurate and denies the dispute. In the event that a billing dispute concerning any charges billed to the Customer by the Company is resolved in favor of the Company, any payments withheld pending settlement of the dispute shall be subject to the late payment penalty set forth in C.2 preceding. (C) (C) Issued: December 27, 2011 Effective: December 29, 2011 By: Michael Shortley III - Vice President - Legal Transmittal No. 7

28 1 st Revised Page 24 Cancels Original Page 24 SECTION 2 - TERMS AND CONDITIONS (CONT D) 2.5 Rendering and Payment of Bills (Cont d) (Cont d) C. (Cont d) 4. Billing Disputes Resolved in Favor of the Customer In the event that a billing dispute concerning any charges billed to the customer by the Company is resolved in favor of the customer, any payments of the disputed amount, withheld pending settlement of the dispute shall not be subject to the late payment penalty. The date of the dispute shall be the date the Company received sufficient documentation to investigate the dispute. The date of resolution is the date the Company completes its investigation and notifies the customer of the disposition of the dispute. If the Customer disputes the billed amount on or before 90 days from the due date of the disputed bill and pays the total amount (i.e., the nondisputed amount and the disputed amount) on or before the payment due date and the billing dispute is resolved in the favor of the Customer, the Customer will receive a credit from the Company. The credit shall be the disputed amount resolved in the Customer s favor. (D) (D) Issued: August 8, 2011 Effective: August 9, 2011

29 Original Page 25 SECTION 2 - TERMS AND CONDITIONS (CONT D) 2.6 Discontinuance and Restoration of Service Upon nonpayment of any charges or deposits owing to the Company, the Company, after complying with the procedures described in Section 2.5, may, by giving at least 10 days prior written notice to the Customer, discontinue or suspend service under this tariff without incurring any liability Upon violation of any of the other terms or conditions for furnishing service under this tariff, the Company may, by giving at least 10 days prior written notice to the Customer, discontinue or suspend service under this tariff without incurring any liability.

30 Original Page 26 SECTION 2 - TERMS AND CONDITIONS (CONT D) 2.6 Discontinuance and Restoration of Service (Cont d) Upon condemnation of all or any material portion of the facilities used by the Company to provide service to a Customer or in the event a casualty renders all or any material portion of such facilities inoperable and beyond feasible repair, the Company, by notice to the Customer may discontinue or suspend service under this tariff without incurring any liability Upon the Customer s filing for bankruptcy or reorganization, or failing to discharge an involuntary petition therefore within the time permitted by law, the Company may immediately discontinue or suspend service under this tariff without incurring any liability Upon the company s discontinuance of service to the Customer, the Company in addition to all other remedies that may be available to it at law or in equity or under any other provision of this tariff, may declare all future monthly and other charges, which would have been payable by the customer during the remainder of the minimum term for which such services would have otherwise been provided to the Customer, to be immediately due and payable (discounted to present value at six percent).

31 Original Page 27 SECTION 2 - TERMS AND CONDITIONS (CONT D) 2.7 Continuity of Service The Company will provide the Customer reasonable notification of service-affecting activities that may occur in normal operation of its business. Such activities may include, but are not limited to, equipment or facilities additions, removals or rearrangements and routine preventative maintenance Generally, such activities are not individual Customer service specific, they affect many Customer services. No specific advance notification period is applicable to all service activities. The Company will work cooperatively with the Customer to determine the reasonable notification requirements. With some emergency or unplanned serviceaffecting conditions, such as an outage resulting from cable damage, notification to the Customer may not be possible.

32 Original Page 28 SECTION 2 - TERMS AND CONDITIONS (CONT D) 2.8 Service Connections and Facilities on Customer s Premises Customer shall allow Company continuous access and right-of-way to Customer s premises to the extent reasonably determined by Company to be appropriate to the provision and maintenance of services, equipment, facilities and systems relating to this tariff. Customer shall furnish Company at no charge, such equipment space and electrical power as is reasonably determined by Company to be required and suitable to render these services Equipment the Company provides or installs at the Customer s premises for use in connection with the services the Company offers shall not be used for any purpose other than that for which the Company provided it Title to all facilities provided in accordance with this tariff remains in the Company, its agents or contractors Customer provided terminal equipment, the operating personnel, and the electric power consumed by such equipment on the premises of the Customer, authorized user, or joint user, shall be provided by and maintained at the expense of the Customer, authorized user, or joint user.

33 Original Page 29 SECTION 2 - TERMS AND CONDITIONS (CONT D) 2.8 Service Connections and Facilities on Customer s Premises (Cont d) The Customer, authorized user, or joint user is responsible for ensuring that Customerprovided equipment and facilities is compatible with such equipment and facilities. The magnitude and character of the voltages and currents impressed on Company-provided equipment and wiring by the connection, operation, or maintenance of such equipment and wiring shall be such as not to cause damage to the Company-provided equipment and wiring or injury to the Company s employees or to other persons. Any additional protective equipment required to prevent such damage or injury shall be provided by the Company at the Customer s expense. 2.9 Supply to Separate Premises and Resale The Company may require applicants for service who intend to use the Company s offerings for resale and/or for shared use to file a letter with the Company confirming that their use of the Company s offerings complies with all relevant laws and regulations.

34 Original Page 30 SECTION 2 - TERMS AND CONDITIONS (CONT D) 2.10 Liability of the Company The liability of the Company for damages arising out of the furnishing of its services, including but not limited to mistakes, omissions, interruptions, delays, errors, other defects, or representations by the Company, or use of these services or damages arising out of the failure to furnish the service, whether caused by act or omission, shall be limited to the extension of allowances for interruption as set forth in Section The extension of such allowances for interruption shall be the sole remedy of the Customer and the sole liability of the Company. The Company will not be liable for any direct, indirect, special, consequential, exemplary or punitive damages of Customer as a result of any Company service, equipment or facilities, or the acts or omissions or negligence of the Company s employees or agents The Company s liability for willful misconduct, if established as a result of judicial or administrative proceedings, is not limited by this tariff. The Company s liability, if any, with regard to delayed installation of Company facilities or commencement of service, shall not exceed $1,000. With respect to any other claim or suit, by a Customer or by any others, for damages associated with the ordering (including the reservation of any specific number for use with a service), installation (including delays thereof), provision, termination, maintenance, repair interruption or restoration of any service or facilities offered under this tariff, and subject to the provisions of Section 2.11, the Company s liability, if any, shall be limited as provided herein.

35 Original Page 31 SECTION 2 - TERMS AND CONDITIONS (CONT D) 2.10 Liability of the Company (Cont d) The Company shall not be liable for any delay or failure of performance or equipment due to causes beyond its control, including but not limited to: acts of God, fire, flood or other catastrophes; any law, order, regulation, direction, action, or request of the United States Government, or of any other government, including state and local governments having or claiming jurisdiction over the Company, or of any department, agency, commission, bureau, corporation, or other instrumentality of any one or more of the federal, state, or local governments, or of any civil or military authority; preemption of existing service in compliance with national emergencies; insurrections; riots, wars; unavailability of rights-of-way or materials; or strikes, lock-outs, work stoppages, or other labor difficulties The Company shall not be liable for any act or omission of any entity furnishing to the Company or to the Company s Customers facilities or equipment used for (a) the interconnection with Access Services; or (b) for the acts or omissions of other Common Carriers The Company shall not be liable for any damages or losses due to the fault or negligence of the Customer or due to the failure or malfunction of Customer-provided equipment or facilities.

36 Original Page 32 SECTION 2 - TERMS AND CONDITIONS (CONT D) 2.10 Liability of the Company (Cont d) The Company shall not be liable for and the Customer shall indemnify and hold the Company harmless from any and all loss, claims, demands, suits, or other actions, or any liability whatsoever, whether suffered, made, instituted, or asserted by the Customer or by any other party or person(s), for any personal injury to, or death of any person, or persons, and for any loss, damage, defacement or destruction of the premises of the Customer or of any other property, whether owned by the Customer or others, or for any incidental, special or consequential damages including interruption to business, caused or claimed to have been caused directly or indirectly by the installation, operation, failure to operate, maintenance, removal, presence, condition, location, or use of any installation, equipment, or wiring provided by the Company where such installation, operation, failure to operate, maintenance, removal, presence, condition, location or use is not the direct result of the Company s intentional acts. No agents or employees of other carriers shall be deemed to be agents or employees of the Company. The Company reserves the right to require each Customer to sign an agreement acknowledging acceptance of the provisions of this Section as a condition precedent to such installations The Company shall not be liable for any defacement of or damage to Customers Premises resulting from the furnishing of services or equipment on such Premises or the installation or removal thereof, unless such defacement or damage is caused by the gross negligence or willful misconduct of the Company s agent or employees. No agents or employees of other participating Carriers shall be deemed to be agents or employees of the Company.

37 Original Page 33 SECTION 2 - TERMS AND CONDITIONS (CONT D) 2.10 Liability of the Company (Cont d) The Company shall be indemnified, defended and held harmless by the Customer, or by others authorized by it to use the service, against any claim, loss or damage arising from Customer s use of services furnished under this tariff, including: claims for libel, slander, invasion of privacy or infringement of copyright arising from the material, data, information, or other content transmitted via the Company s service; and patent infringement claims arising from combining or connecting the service offered by the Company with apparatus and systems of the Customer or others; all other claims arising out of any act or omission of the Customer or others, in connection with any service provided by the Company pursuant to this tariff The Company shall be indemnified and held harmless by the Customer against any claim, loss or damage arising from the End User s use of services offered under this tariff including: claims for libel, slander, invasion of privacy or infringement of copyright arising from the End User s own communications; patent infringement claims arising from the End User s combining or connecting the service offered by the Company with facilities or equipment furnished by the End User of another Interexchange Carrier; or all other claims arising out of any act or omission of the End User in connection with any service provided pursuant to this tariff.

38 Original Page 34 SECTION 2 - TERMS AND CONDITIONS (CONT D) 2.10 Liability of the Company (Cont d) No action or proceeding against the Company shall be commenced more than two years after the service is rendered The Company makes no warranties or representation, express or implied, including warranties of merchantability or fitness for a particular use, except those expressly set forth herein The Company shall not be liable for any act or omission of any other company or companies furnishing a portion of the service, or for damages associated with service, Channels, or equipment, which result from the operation of Customer-provided systems, equipment, facilities or service which are interconnected with Company services The Company does not guarantee nor make any warranty with respect to service installations at locations at which there is present an atmosphere that is explosive, prone to fire, dangerous or otherwise unsuitable for such installations. The Customer and End User shall indemnify and hold the Company harmless from any and all loss, claims, demands, suits or other actions, or any liability whatsoever, whether suffered, made, instituted or asserted by the Customer or by any other party, for any personal injury to, or death of, any person or persons, or for any loss, damage or destruction of any property, whether owned by the Customer or others, caused or claimed to have been caused directly or indirectly, by the installation, operation, failure to operate, maintenance, removal, presence, condition, locations or use of service furnished by the Company at such locations.

39 Original Page 35 SECTION 2 - TERMS AND CONDITIONS (CONT D) 2.10 Liability of the Company (Cont d) Company shall not be liable for the Customer s failure to fulfill its obligations to take all necessary steps including, without limitation, obtaining, installing and maintaining all necessary equipment, materials and supplies, for interconnecting the terminal equipment or communications system of the Customer, or any third party acting as its agent, to the Company s Network. The Customer shall secure all licenses, permits, rights-of-way, and other arrangements necessary for such interconnection. In addition, the Customer shall ensure that its equipment and/or system or that of its agent is properly interfaced with the Company s service, that the signals emitted into the Company s Network are of the proper mode, band-width, power, data speed, and signal level for the intended use of the Customer, and that the signals do not damage Company equipment, injure its personnel or degrade service to other Customers. If the Customer or its agent fails to maintain and operate its equipment and/or system or that of its agent properly, with resulting imminent harm to Company equipment, personnel, or the quality of service to other Customers, the Company, may, upon written notice, require the use of protective equipment at the Customer s expense. If this fails to produce satisfactory quality and safety, the Company may, upon written notice, terminate the Customer s service without liability The Company shall not be liable for any act or omission concerning the implementation of Presubscription, as defined herein The Company shall not be liable for the claims of vendors supplying equipment to Customers of the Company which may be installed at premises of the Company; nor shall the Company be liable for the performance of said vendor or vendor s equipment.

40 Original Page 36 SECTION 2 - TERMS AND CONDITIONS (CONT D) 2.11 Credits for Interruptions in Service Interruptions in service, which are not due to the negligence of, or noncompliance with the provisions of this tariff by, the Customer or of an authorized or joint user, or the operation or malfunction of the facilities, power or equipment provided by the Customer are as set forth below for the part of the service that the interruption affects A credit allowance will be made when an interruption occurs because of a failure of any component furnished under this tariff. An interruption period begins when the Customer reports, a service, facility or circuit to be interrupted and releases it for testing and repair. An interruption period ends when the service, facility or circuit is operative If the Customer reports a service, facility or circuit to be inoperative but declines to release it for testing and repair, it is considered to be impaired, but not interrupted For calculating credit allowances, every month is considered to have 30 days. A credit allowance is applied on a pro rata basis against the rates specified hereunder and is dependent upon the length of the interruption. Only those facilities on the interrupted portion of the circuit will receive a credit A credit allowance will be given for interruptions of 15 minutes or more. Credit allowances shall be credited in 15-minute increments.

41 Original Page 37 SECTION 2 TERMS AND CONDITIONS (CONT D) 2.12 Taxes and Surcharges Customer will be billed for and is liable for payment of all applicable federal, state and local taxes, surcharges, utility, other assessments, taxes or fees including such amounts as Carrier may be authorized to pass through to the customer When utility or telecommunications assessments, gross receipts taxes, regulatory fees, and similar governmental program charges, franchise fees, or privilege, license, occupational, excise, or other similar taxes or fees, based on interstate receipts are imposed by certain taxing jurisdictions or regulatory bodies upon the Company or upon local exchange companies and passed on to the Company through or with interstate access charges, the amounts of such taxes or fees may be billed to customers in such a jurisdiction on a prorated basis. The amount of charge that is prorated to each customer s bill is determined by the interstate telecommunications services provided to and billed to a customer service location in such a taxing jurisdiction with the aggregate of such charges approximately equal to the amount of the tax or fee imposed upon or passed on to the Company plus administrative costs.

42 Original Page 38 SECTION 2 - TERMS AND CONDITIONS (CONT D) 2.12 Taxes and Surcharges (Cont d) A surcharge will be assessed on all charges for outbound service originating at, or inbound service terminating at, addresses in states which levy, or assert a claim of right to levy an ad valorem tax on the Company s interstate property located in that state. This surcharge is based on property located in that state and used by the Company to provide interstate service. The surcharge is derived by using the ratio of interstate revenue to total revenue from all states which levy an ad valorem tax on the Company, multiplied by total ad valorem taxes imposed in those states. Pending the conclusion of any challenge to a Jurisdiction s right to impose an ad valorem Tax, or gross revenue receipts tax, the Carrier may elect to impose and collect a surcharge covering such a tax, unless otherwise constrained by court Order or direction, or it may elect not to impose and collect the surcharge If it has collected a Surcharge and the challenged tax is found to have been unenforceable, the carrier, in its sole discretion, will either reduce service rates, for a fixed period of time in the future in order to flow-through to the customer an amount equivalent to the funds collected or it will credit or refund such amounts to affected customers (less its reasonable administrative costs), if the funds collected were retained by the carrier, or its affiliates, or if they were delivered over to the Taxing jurisdiction and returned to the carrier, or its affiliates, or negotiated an arrangement with the taxing jurisdiction that benefits customers in the Jurisdiction in the future.

43 5 th Revised Page 39 Cancels 4 th Revised Page 39 SECTION 2 - TERMS AND CONDITIONS (CONT D) 2.12 Taxes and Surcharges (Cont d) Pursuant to the Telecommunications Act of 1996, as implemented by the Federal Communications Commission (FCC), the Global Crossing Companies are required to pay into a federally-mandated Universal Service Fund by means of contribution factors assessed on all or part of the Global Crossing Companies interstate and international revenues. The Universal Service Fund provides federally-subsidized affordable access to modern telecommunications and information services for schools, libraries, and rural health care facilities who meet specific eligibility standards, as well as provides support to specified federal Lifeline, Link-up and High Cost Fund programs used to subsidize local telephone service. Telecommunications services provided by the Company are subject to a Federal Universal Service Fund (FUSF) surcharge. This amount will be listed as a separate line item on the Customer s bill. The FUSF surcharge will not be applied to services sold by the Company to a Customer for resale for which the Customer has on file with the Company a current Universal Service Fund Contributor Certification Form, which must be updated annually. This Certification Form must meet FCC requirements for exemption. The percentage at which the FUSF surcharge is assessed is subject to change to reflect the current FCC Universal Service Fund contribution factor. (T) (T) Issued: June 29, 2012 Effective: July 3, 2012 By: Vice President - Legal Transmittal No. 8