SUPPLIER QUALITY REQUIREMENTS

Transcription

1 SUPPLIER QUALITY REQUIREMENTS 25 TH February 2010 CONTENTS 1. Introduction 2. Scope 3. Approval Validity 4. Monitoring of Suppliers Performance 5. Quality Clauses 6. Goods Inwards 7. Selection of Quality Clauses 1. INTRODUCTION This document details the requirements placed upon a distributor / sub-contractor / supplier (hereby known as the Supplier ) to ensure all parts, components, materials and services are controlled and meet Curtiss-Wright (CW) drawings, specifications and other test requirements; to satisfy CW Quality Management System (QMS) requirements and as part of our AS9100 approval and where applicable requirements flowed down by CW customers. These requirements should be used as an addition to the suppliers own IS9001:2001 / AS9100 approvals. Where a supplier does not have third party approval, these requirements will apply. 2. SCOPE The Purchase Order Curtiss-Wright places upon a supplier and / or sub-contractor will identify which Quality Clause is applicable; see Section 7. The appropriate clause shall be identified on the Purchase Order, and its details can be viewed through the Curtiss-Wright Controls Embedded Computing website. 3. APPROVAL VALIDITY The validity period of a Supplier approval shall be 2 years, approval of a supplier gives delegation to that Supplier to carry out testing, inspection and Validation and Verification in accordance with the Purchase Order, which may also include any special instructions or details. The approval can be withheld, or withdrawn, at any time, at the QA Manager s discretion, if the Suppliers QMS, products and/or service declines from the agreed standard. Page 1 of 13

2 4. MONITORING OF SUPPLIERS PERFORMANCE When defects or non-conformities are found either at Goods In, or defects and nonconformities are found in the manufacturing process, Curtiss-Wright may request Corrective Actions and/or assist the supplier through Supplier Development in order to resolve the defects/non-conformities. Curtiss-Wright will continually monitor supplier performance including quality, delivery, FAI results, Audits and any other appropriate/relevant metric. Where appropriate and when required CW may be required to audit the supplier s quality systems, processes and product to ensure adequate controls exist to ensure the suppliers ability to meet CW requirements. In some instances, CW may use a desk top questionnaire rather than auditing a supplier. Curtiss-Wright will, as appropriate, feed back to the supplier any performance measurement that may be relevant to the supplier, i.e. poor performance or excellence rating, (See above Approval Validity) Suppliers with unacceptable levels of performance, may be removed from the Approved Supplier List (ASL), and informed of this decision, in writing, stating the reasons for their removal. Page 2 of 13

3 5. QUALITY CLAUSES Clause A SUPPLIED DOCUMENTATION (supplied with product) The supplier shall provide a Certificate of Conformity, signed by the Supplier s Quality representative or nominated deputy, certifying that the goods meet CW requirements including drawings, specifications, engineering standards etc. Additional documentation shall be provided, e.g. test reports, statistical records, process control information etc, where appropriate and when required by CW, in order to provide objective evidence of the quality of the product. SHELF LIFE, MATERIAL CHANGE AND OBSOLESCENCE Suppliers shall ensure that if any shelf life applies to materials, then that material shall be controlled and used in accordance with the relevant specification. There shall be NO change in materials or constituents without prior approval from Curtiss-Wright. If the Supplier has prior knowledge of any part that has or may become Obsolete, they shall pass on to Curtiss-Wright all relevant data, for example, Part Number Description Manufacture Estimated date of Obsolescence Quantity in stock Alternative (if Known) As soon as it becomes apparent the Supplier shall inform Curtiss-Wright in writing or by to the Purchasing and Quality departments, who will then inform engineering. Engineering will investigate / liaise with the customer if required, in order to source alternative components / materials. STORAGE/PACKAGING/ IDENTIFICATION All parts shall be stored in such a way that prevents damage and contamination (FOD) and is ESD compliant where required, during storage and transit. All parts and / or packaging shall be clearly marked with the part number, batch or lot number, quantity and other relevant information. EUROPEAN UNION (EU) DIRECTIVE, 2002/95/EC RESTRICTION OF HAZARDOUS SUBSTANCES OR ROHS Lead Free solder shall not be used in any CW products (under the exemption rules as stated in the above directive) unless directly specified in the Purchase Order Page 3 of 13

4 Clause B ACCESS RIGHTS Curtiss-Wright reserve the right to carry out inspection and auditing of the system, products and processes associated with the purchase order requirements. The supplier shall ensure proper assistance and reasonable access, if so required, to Curtiss-Wright, and their customers. CHANGES TO THE SUPPLIER S ORGANISATION Any changes relating to the following items shall be immediately communicated to the Curtiss-Wright Quality Manager. Quality Manager or named person responsible for quality Authorised signatories Approvals issued by third parties Changes in location, facilities, major changes in processes and equipment Changes in the organisational structure Any changes that may impact on product realisation MEASURING & INSPECTION EQUIPMENT All equipment used in the measurement and testing of Curtiss-Wright products shall be traced back to an approved UKAS standard, or equivalent recognised standard, and shall be included in a documented procedure for the calibration and recall of equipment including control of personal tools. TRACE ABILITY All materials and components used shall be traceable back to their source, i.e. where they were purchased from, batch numbers or lot trace-ability. In the event of any issues or concerns, this gives the ability of identifying where any suspect parts were fitted and how many and what impact it may have on goods supplied. Any supplier who purchases Raw Material, e.g. steel, aluminium etc., must demonstrate control over the material supply. DOCUMENTATION Suppliers Documentation It is the supplier s responsibilities to store all Curtiss-Wright product documentation in such a way that it is: Stored such that it is protected from fire and water damage It is easily retrieved Stored for a minimum of 3 years Page 4 of 13

5 It shall be the supplier s responsibility to ensure configuration control of all Curtiss- Wright supplied documents e.g. specifications, drawings etc against the purchase order requirements. All concerns raised during the contract review phase shall be raised with the appropriate purchasing contact, and / or the Quality Manager at CW. All inspection stamps, inspection sign off authority, operator sign off, product release authorisation, shall be controlled through documented procedures. B) Supplied Documentation (supplied with product) The supplier shall provide a Certificate of Conformity, signed by the Supplier s Quality representative or nominated deputy, certifying that the goods meet CW requirements including drawings, specifications, engineering standards etc. Additional reports shall be provided where applicable, e.g. test reports, statistical records, process control information etc, where appropriate and when required by CW, in order to provide objective evidence of the quality of the product. SHELF LIFE, MATERIAL CHANGE AND OBSOLESCENCE Suppliers shall ensure that if any shelf life applies to materials, then that material shall be controlled and used in accordance with the relevant specification. There shall be no change in materials or constituents without prior approval from Curtiss-Wright. If the Supplier has prior knowledge of any part that, has or may become Obsolete, they shall pass on to Curtiss-Wright all relevant data, for example, Part Number Description Manufacture Estimated date of Obsolescence Quantity in stock Alternative (if Known) As soon as it becomes apparent the Supplier shall inform Curtiss-Wright in writing or by to the Purchasing and Quality departments, who will then inform engineering. USE OF THIRD PARTY SUB-CONTRACTORS Any supplier who has an order placed upon it from Curtiss-Wright may sub-contract any work on that part, to organisations that have been approved by them. This process and approval controls shall be fully documented stating criteria for acceptance, scope of approval, length of approval etc. Page 5 of 13

6 NON-CONFORMING MATERIAL Any item found to be non-conforming must be segregated and identified from the conforming parts. The supplier shall assess the deviations and either apply to Curtiss-Wright for a concession to accept the deviation or scrap/deface the item in order to prevent accidental inclusion with good products. Procedures for the control, disposition of non-conforming material must be demonstrated. SKILLS & COMPETENCY The supplier shall ensure adequate skills and competencies are available in order to meet Curtiss-Wright purchase order requirements. The supplier shall document training skills and competencies, and where appropriate apply recognised industry standards. STORAGE/PACKAGING/PART MARKING All Curtiss-Wright parts shall be stored in such a way that prevents damage and contamination (FOD) and is ESD compliant where required. All materials shall be stored in accordance with the relevant manufacturer s and/or Curtiss-Wright specification, and in accordance with ESD standards All packaging, unless otherwise stated, e.g. referenced on drawings, special instructions, etc., shall be adequate to prevent damage, contamination (FOD) and be ESD safe during storage and during transit. All parts shall be clearly marked with the part number, batch or lot number, quantity and other relevant information as requested or as specified on CW drawings, specifications etc. CURTISS-WRIGHT / CUSTOMER SUPPLIED EQUIPMENT / TOOLING In some instances, Curtiss-Wright may supply dedicated tooling or equipment, either owned by Curtiss-Wright or owned by Curtiss-Wright customers. In both cases the supplier shall maintain the tools / equipment in an environment that prevents damage / contamination and degradation of the supplied tooling / equipment. The supplier shall be responsible for reporting immediately, any such degradation to Curtiss-Wright s purchasing and/or quality department. Curtiss-Wright reserves the right to audit this tooling / equipment at any time. Page 6 of 13

7 ENGINEERING STANDARDS Where appropriate, the supplier shall be responsible for all Environmental, Health & Safety requirements. The supplier shall use the appropriate engineering standards including recognised Best Practice techniques and process controls, for example, the range of IPC standards, and / or any other standards that are flowed down through the Purchase Order, to ensure the products meet CW requirements and expectations. Where CW procedures or specifications are detailed, current copies are available from CW purchasing. EUROPEAN UNION (EU) DIRECTIVE, 2002/95/EC RESTRICTION OF HAZARDOUS SUBSTANCES OR ROHS Lead Free solder shall not be used in any CW products (under the exemption rules as stated in the above directive) unless directly specified in the Purchase Order SPECIAL INSTRUCTIONS Any specialist instructions shall be incorporated or referenced within the Purchase Order FIRST ARTICLE INSPECTION On all new orders or significant changes to an existing process the supplier shall perform a First Article Inspection or when applicable a delta FAI. If no discrepancies or non-conformance are identified, then the product can be shipped together with a copy of the FAI report. In the case of discrepancies, the supplier may rework the part to the required standard or request approval from CW via the concession / production permit system. When specified on the Purchase Order, the FAI report shall follow the requirements within AS Page 7 of 13

8 Clause C ACCESS RIGHTS Curtiss-Wright reserve the right to carry out inspection and auditing of the system, products and processes associated with the purchase order requirements. The supplier shall ensure proper assistance and reasonable access, if so required, to Curtiss-Wright, and their customers. CHANGES TO THE SUPPLIERS ORGANISATION Any changes relating to the following items shall be immediately communicated to the Curtiss-Wright Quality Manager. Quality Manager or named person responsible for quality Authorised signatories Approvals issued by third parties Changes in location, facilities, major changes in processes and equipment Changes in the organisational structure Any changes that may impact on product realisation MEASURING & INSPECTION EQUIPMENT All equipment used in the measurement and testing of Curtiss-Wright products shall be traced back to an approved UKAS standard, or equivalent recognised standard, and shall be included in a documented procedure for the calibration and recall of equipment including control of personal tools. TRACE ABILITY All materials and components used shall be traceable back to their source, i.e. where they were purchased from, batch numbers or lot trace-ability. In the event of any issues or concerns, this gives the ability of identifying where any suspect parts were fitted and how many and what impact it may have on goods supplied. Any supplier who purchases Raw Material, e.g. steel, aluminium etc., must demonstrate control over the material supply. DOCUMENTATION Suppliers Documentation It is the supplier s responsibilities to store all Curtiss-Wright product documentation in such a way that it is: Stored in such a way that it is protected from fire and water damage It is easily retrieved Stored for a minimum of 3 years Page 8 of 13

9 It shall be the supplier s responsibility to ensure configuration control of all Curtiss- Wright supplied documents e.g. specifications, drawings etc against the purchase order requirements. All concerns should be raised during the contract review phase shall be raised with the appropriate purchasing contact, and / or the Quality Manager at CW. All inspection stamps, inspection sign off authority, operator sign off, product release authorisation, shall be controlled through documented procedures. C) Supplied Documentation (supplied with product) The supplier shall provide a Certificate of Conformity, signed by the Supplier s Quality representative or nominated deputy, certifying that the goods meet CW requirements including drawings, specifications, engineering standards etc. Additional reports shall be provided where applicable, e.g. test reports, statistical records, process control information etc, where appropriate and when required by CW, in order to provide objective evidence of the quality of the product. SHELF LIFE, MATERIAL CHANGE AND OBSOLESCENCE Suppliers shall ensure that if any shelf life applies to materials, then that material shall be controlled and used in accordance with the relevant specification. There shall be no change in materials or constituents without prior approval from Curtiss-Wright. If the Supplier has prior knowledge of any part that has, or may, become Obsolete, they shall pass on to Curtiss-Wright all relevant data, for example, Part Number Description Manufacture Estimated date of Obsolescence Quantity in stock Alternative (if Known) As soon as it becomes apparent the Supplier shall inform Curtiss-Wright in writing or by to the Purchasing and Quality departments, who will then inform engineering. USE OF THIRD PARTY SUB-CONTRACTORS Any supplier who has an order placed upon it from Curtiss-Wright may sub-contract any work on that part, to organisations that have been approved by them. This process and approval controls shall be fully documented stating criteria for acceptance, scope of approval, length of approval etc. Page 9 of 13

10 NON-CONFORMING MATERIAL Any item found to be non-conforming must be segregated and identified from the conforming parts. The supplier shall assess the deviations and either apply to Curtiss-Wright for a concession to accept the deviation or scrap/deface the item in order to prevent accidental inclusion with good products. Procedures for the control, disposition of non-conforming material must be demonstrated. SKILLS & COMPETENCY The supplier shall ensure adequate skills and competencies are available in order to meet Curtiss-Wright purchase order requirements. The supplier shall document training skills and competencies, and where appropriate apply recognised industry standards. STORAGE/PACKAGING/PART MARKING All Curtiss-Wright parts shall be stored in such a way that prevents damage and contamination (FOD) and is ESD compliant where required. All materials shall be stored in accordance with the relevant manufacturer s and/or Curtiss-Wright specification, and in accordance with ESD standards All packaging, unless otherwise stated, e.g. referenced on drawings, special instructions, etc., shall be adequate to prevent damage, contamination (FOD) and be ESD safe during storage and during the transit process. All parts shall be clearly part marked with the part number, batch or lot number, quantity and other relevant information as requested or as specified on CW drawings, specifications etc. CURTISS-WRIGHT / CUSTOMER SUPPLIED EQUIPMENT / TOOLING In some instances, Curtiss-Wright may supply dedicated tooling or equipment, either owned by Curtiss-Wright or owned by Curtiss-Wright customers. In both cases the supplier shall maintain the tools / equipment in an environment that prevents damage / contamination and degradation of the supplied tooling / equipment. The supplier shall be responsible for reporting immediately, any such degradation to Curtiss-Wright s purchasing and/or quality department. Curtiss-Wright reserves the right to audit this tooling / equipment at any time. Page 10 of 13

11 ENGINEERING STANDARDS Where appropriate, the supplier shall be responsible for all Environmental, Health & Safety requirements. The supplier shall use the appropriate engineering standards including recognised Best Practice techniques and process controls, for example, the range of IPC standards, and / or any other standards that are flowed down through the Purchase Order, to ensure the products meet CW requirements and expectations. Where CW procedures or specifications are detailed, current copies are available from CW purchasing. EUROPEAN UNION (EU) DIRECTIVE, 2002/95/EC RESTRICTION OF HAZARDOUS SUBSTANCES OR ROHS Lead Free solder shall not be used in any CW products (under the exemption rules as stated in the above directive) unless directly specified in the Purchase Order SPECIAL INSTRUCTIONS Any specialist instructions shall be incorporated or referenced within the Purchase Order FIRST ARTICLE INSPECTION On all new orders or significant changes to an existing process the supplier shall perform a First Article Inspection or when applicable a delta FAI. If no discrepancies or non-conformance are identified, then the product can be shipped together with a copy of the FAI report. In the case of discrepancies, the supplier may rework the part to the required standard or request approval from CW via the concession / production permit system. When specified on the Purchase Order, the FAI report shall follow the requirements within AS GOODS INWARDS INSPECTION CW shall determine the level of inspection / sampling required at Goods In. Any specific inspection and / or test requirements may be documented or referenced within the following documents. The product s Quality Plan The Purchase Order SAP. (sampling plans are constructed in accordance with ISO :1999 Sampling procedures for inspection by attributes -- Part 1) Page 11 of 13

12 7. SELECTION OF QUALITY CLAUSES Components have been categorised into three broad categories: A. Propriety components supplied typically through distributors. i.e. off the shelf items which include the following types of standard components, e.g. Resistors / Capacitors / ICs / standard connectors / Cables / Wire / Power Supplies / Crystals / Converters / Fans etc - Quality Clause A B. Discrete Electronic Components these include PCB/Board Assemblies / Power Supplies etc, which are manufactured against CW supplied drawings and specifications, or specialised non-standard components. - Quality Clause B C. Discrete Electro-Mechanical / Mechanical Components these include enclosures / assemblies / brackets / connectors / cables etc. which are manufactured against CW supplied drawings and specifications. - Quality Clause C The category of component can also be seen in SAP. The following table is an extract from SAP Master Material listing detailing the SAP Material Group. Page 12 of 13

13 Example of SAP Material Groups PRODUCT_GROUP PRODUCT_GROUP_NAME SAP Material Groups Quality Clause Lot Inspection code C Capacitors I A CC Cap Ceramic I A CE Cap Electrolytic I A CS Cap Surface Mount I A CSC Cap SM Ceramic I A CST Cap SM Tantalum I A CT Cap Tantalum I A CV Cap Variable I A CW Cable + Wire I A DS DC DC Converter I A F Fasteners I A FIRM FIRMWARE P A I ICs I A IBP IC BGA Programmable I A ID ICs DRAM I A IE ICs EPROM I A IL ICs Logic (74xxx) I A IP ICs PLDs (e.g. PALs) I A IS ICs Surface Mount I A ISA ICs SM Analogue I A ISD ICs SM DRAM I A ISL ICs SM Logic (74xxx) I A ISP ICs SM ISP I A ISS ICs SM SRAM I A ISV ICs SM Video RAMDAC I A K Connectors I A KH Connectors Headers I A KI Connectors IDC I A KIC Connectors IC Socket I A P PCBs I A PS Power Supplies I A R Resistors I A RA Resistors 1/4W I A RB Resistors 1/8W I A RN Resistor Networks I A RS Resistors SM I A RSA Resistors SM 1206 I A RSB Resistors SM 0805 I A RSN Resistor Networks SM I A RSV Res Variable SM I A RV Res Variable (Pots) I A SL Semiconduct LED/OPTO I A SSD Semiconduct SM Diode I A X Crystals I A APCB PCB assemblies P B ASCN Scanner assemblies P B ASYS System assemblies P B BA Bought In Assemblies P B PHTM Phantom Assembly P B A Assemblies P C ACBL Cable assemblies I C AENC Enclosure assemblies P C M Mechanical I C ME Mech Enclosures I C MP Mech PCB Front Panel I C Page 13 of 13