TELUS GENERAL TARIFF CRTC Communications Inc. Pages 1 TO 34 INCL

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1 TELUS GENERAL TARIFF RT ommunications Inc. Pages 1 TO 34 INL 1st Revision ancels Original Pages nd Revision ancels 1st Revised Page 18 1st Revision ancels Original Pages nd Revision ancels 1st Revised Page 21 1st Revision ancels Original Pages nd Revision ancels 1st Revised Page 33 1st Revision ancels Original Page 34 Items 1 24 Terms of Service Revised and transferred to RT Items 1 24, General Terms of Service. Filing ate: TN-2 Effective ate: Approved in Order RT ,

2 TELUS GENERAL TARIFF RT ommunications Inc. 5th Revision ancels 4th Revised Page 35 GENERAL TERMS OF SERVIE - ontinued OTHER 25.0 Location of the ustomer onnection Point outside the city of Edmonton 25.1 For residence customers, the ustomer onnection Point will generally be at a single location inside the customer's premises, except where service is provided to a multi-level building or in cases specified in Item Effective , the ustomer onnection Point for residential customers will be at a single location at the customer s premises mutually agreed upon between the premises owner and TI at the time of the initial installation of service, except where service is provided to multi-level building or in the cases specified in Item For a multi-level building, the ustomer onnection Point will be at a single location where TI's facilities enter the building If business service or both residence and business service is provided to a number of customers in one building or a number of buildings on the same continuous property, the ustomer onnection Point will be at a single location where TI's facilities enter the building or at a single location on the property If a single ustomer onnection Point is not feasible to either TI or the customer, a special arrangement will be made and the customer will be required to pay TI the extra costs to provide the special arrangement In Telecom ecision RT , TELUS application for forbearance from regulation of single-line inside wire services, the ommission forbore from regulating single-line inside wire services, including installation, moves, maintenance and repair Subsequently, in Telecom Regulatory Policy , the ommission directed the ompany to: a) Provide free diagnostic service for customers with no jack-ended demarcation device; and b) Install a jack-ended demarcation device free of charge following diagnostic service during the same visit. In the event of any inconsistency or conflict between this provision and any other Items in the ompany s Tariffs, this provision shall apply The ompany diagnoses, maintains and repairs, without charge, the single-line inside wire of MU ustomers without a jack-ended demarcation device or an insulated displacement connector (I), as acknowledged by the ommission in its letter dated 25 July 2000 Re: Follow-up to ecision 99-10: NT, NBT, IT, TI, TB. Filing ate: Effective ate: Issued pursuant to Telecom Regulatory Policy ,

3 TELUS GENERAL TARIFF RT ommunications Inc. Original Page 35-A GENERAL TERMS OF SERVIE - ontinued M OTHER - ontinued 26.0 Location of the ustomer onnection Point in the city of Edmonton (Note: See Item 26.9 for exceptions applicable to copper-wire and related facilities in new multi-dwelling units (MUs); and Item 26-A and Item for existing MUs.) 26.1 For residence and business customers, including atapath Service, PHONEFLEX Service, entrex III Service, and National entrex Service, the ustomer onnection Point will generally be at a single location inside the customer's premises for non-mu buildings RESERVE FOR FUTURE USE M Transferred from Page 35. Filing ate: Effective ate: Issued pursuant to Telecom ecision RT ,

4 TELUS GENERAL TARIFF RT ommunications Inc. 1st Revision ancels Original Page 36 GENERAL TERMS OF SERVIE - ontinued OTHER - ontinued 26.3 For Special Services ircuits, the ustomer onnection Point will be provided as follows: (a) (b) When the Special Services ircuit is designed by engineering to terminate at a jack(s), the ustomer onnection Point shall be at the jack(s) on which the Special Services ircuit terminates; or When the Special Services ircuit is designed by engineering to terminate at the istribution Panel, the ustomer onnection Point shall be at the istribution Panel on which the Special Services ircuit terminates For edicated able that crosses, connects or interconnects to TI s facilities, the ustomer onnection Point will be on the istribution Panel located at each end of the service The provision of ustomer onnection Points above is subject to the availability of suitable facilities for distribution. Where suitable facilities do not exist, TI may: (a) (b) provide additional facilities at the customer's cost, or provide service to an alternate ustomer onnection Point location at which TI facilities are provisioned; or TI may request access to customer owned and maintained facilities already in place, which the customer would then agree to provide without cost to TI TI may determine whether customer owned and maintained facilities are utilized, based on the customer's facility meeting technical requirements for the service being provisioned. Where customer facilities are utilized, maintenance of these facilities to acceptable TI standards shall be the responsibility of the customer The decision to provision to an alternate ustomer onnection Point location shall be the customer's, with TI specifying acceptable alternate location(s). In all cases, the customer shall be required to pay all costs incurred in provisioning the alternate ustomer onnection Point Where the customer is not prepared to pay costs incurred for alternate ustomer onnection Point pursuant to Item 26.7, TI shall be absolved of any requirements to provide or maintain service past the building entrance panel. Filing ate: TN-402A Effective ate: Interim Approval in Telecom Order RT , Final Approval in Telecom Order ,

5 TELUS GENERAL TARIFF RT ommunications Inc. 3rd Revision ancels 2nd Revised Page 37 GENERAL TERMS OF SERVIE - ontinued OTHER - ontinued F 26.9 For a newly constructed multi-dwelling unit (MU) as effective from (per Telecom ecision RT 99-10), the Service Provider emarcation Point (or ustomer onnection Point; per Notes explained in former TI General Tariff (RT 18001), Item ) for copper wire and related facilities will be at a single location in the main terminal room (MTR) For MUs constructed prior to where control and responsibility of In-building Wire has been formally transferred, as part of a written contract, to the MU owners (or, alternatively, its agent), the ompany shall establish its Service Provider emarcation Point in the MTR When a non-mu owner or end-user requests the ompany to provide maintenance or repair on the copper multi-line Inside Wire, the ompany shall provide the requested maintenance or repair as per General Tariff Item 550 Service harges (Premise Work). (Note: For MUs, Item 26-A.2 applies) For purposes of identifying and isolating multi-line Inside Wire problems in non-mus, the ompany shall provide diagnostic service at no charge to the end-user where self test jacks have not been installed at the ompany's Service Provider emarcation Point. In situations where self test jacks have been installed at the ompany's Service Provider emarcation Point (or the ustomer onnection Point as stated in Item 26.1), the ompany shall provide the requested diagnostic service at rates and conditions specified in Tariff RT 18002, Item 1820 (subject to Exception specified below). (Exception per RT letter, Re: Follow-up to ecision 99-10: NT, NBT, IT, TI, TB, dated , third last paragraph; RT File No.: /99: The ompany shall provide Inside Wire diagnostics at no charge where the end-user is unable to sectionalise troubles, no matter which local exchange carrier is providing service to the end-user as long as a ompany-owned loop is the underlying access facility.) For the purpose of the transfer of responsibility and control of copper Inside Wire (as defined in former TI General Tariff RT 18001, Item β) to the ustomer, the ustomer emarcation Point shall be as follows: (a) (b) All MUs: The ustomer shall be responsible (towards the ustomer s suite) from the telephone closet on the floor that serves an individual ustomer s suite to the ustomer s terminal equipment; All non-mus: The ustomer shall be responsible from a single location within the ustomer premises (per Item 26.1) to the ustomer s terminal equipment. Filing ate: Effective ate: Issued pursuant to Telecom ecision RT ,

6 TELUS GENERAL TARIFF RT ommunications Inc. 1st Revision ancels Original Page 37-A GENERAL TERMS OF SERVIE - ontinued OTHER - ontinued In Telecom ecision RT , TELUS application for forbearance from regulation of single-line inside wire services, the ommission forbore from regulating single-line inside wire services, including installation, moves, maintenance and repair. Subsequently, in Telecom Regulatory Policy , the ommission directed the ompany to: a) Provide free diagnostic service for customers with no jack-ended demarcation device; and b) Install a jack-ended demarcation device free of charge following diagnostic service during the same visit. In the event of any inconsistency or conflict between this provision and any other Items in the ompany s Tariffs, this provision shall apply. Filing ate: Effective ate: Issued pursuant to Telecom Regulatory Policy ,

7 TELUS GENERAL TARIFF RT ommunications Inc. 1st Revision ancels Original Page 38 GENERAL TERMS OF SERVIE - ontinued OTHER - ontinued 26-A Location of the ustomer onnection Point in the city of Edmonton Multi-dwelling Units (MUs) (Effective: ) 26-A.0 Pursuant to Telecom ecision RT 99-10, and as amended in RT related follow-up decisions, Inside Wire and In-building Wire which meets the following conditions are governed by the provisions specified in Item 26-A, or any other Items as applicable: (a) copper wire (and related facilities) used for the provision of any copper-based services; (per RT letter dated , para. 5; RT File: 8644-N31-01/99); and (b) either provided by the ompany, or any other party, that connects to the ompany's network for copper-based services. In the event of any inconsistency or conflict between the provisions specified in Item 26-A and other Items (except Items 26.3 and 26.4) in the ompany's Tariffs, Item 26-A shall apply. 26-A.1 The ompany shall establish its Service Provider emarcation Point as follows: (a) For all new MUs where the ompany has not established a Service Provider emarcation Point, the ompany shall establish its Service Provider emarcation Point (consistent with Item 26.9) at the MTR of the MU. (b) For all existing MUs (unless provided for in Item 26.10), the ompany shall establish its Service Provider emarcation Point in the telephone closet. Filing ate: TN-402A Effective ate: Interim Approval in Telecom Order RT , Final Approval in Telecom Order ,

8 TELUS GENERAL TARIFF RT ommunications Inc. 2nd Revision ancels 1st Revised Page 39 GENERAL TERMS OF SERVIE - ontinued OTHER ontinued 26-A Location of the ustomer onnection Point in the city of Edmonton Multi-dwelling Units (MUs) (Effective: ) - ontinued 26-A.2 26-A.3 26-A.4 26-A.5 When an end-user requests the ompany to provide maintenance or repair of the multi-line Inside Wire, the ompany shall provide the requested maintenance or repair per General Tariff (RT 18001) Item Service harges (Premises Work) and bill the end-user for such charges. If the requested maintenance or repair proves to be in the In-building Wire, the ompany shall provide such maintenance and repair free of charge (Note); except in situations described in Items 26.9 and (in which case the MU owner or its agent will be billed for the maintenance and repair per Item Service harges (Premises Work)). In the case of repair of damage to In-building Wire, the MU owner or the party responsible for the damage will be billed. (Note: per RT letter, Re: Errata: Letter-decision dated 25 July 2000 on follow-up to ecision 99-10, dated , last paragraph, RT File No.: /99.) For purposes of identifying and isolating In-building Wire and/or multi-line Inside Wire problems, the ompany shall provide diagnostic service at no charge to the MU owner (or alternatively its agent, if applicable) or end-user in MUs where insulation displacement connectors or self-test jacks have not been installed at the ompany's Service Provider emarcation Point. In situations where insulation displacement connectors or self-test jacks have been installed at the ompany's Service Provider emarcation Point in MUs, the ompany shall provide the requested diagnostic service at rates and conditions specified in Tariff RT 18002, Item 1820 (subject to Exception specified below). (Exception per RT letter, Re: Follow-up to ecision 99-10: NT, NBT, IT, TI, TB, dated , third last paragraph; RT File No.: /99: The ompany shall provide Inside Wire diagnostics at no charge where the end-user is unable to sectionalise troubles, no matter which local exchange carrier is providing service to the end-user as long as a ompany-owned loop is the underlying access facility). The Public Telephone Access Line Service (PTAL) network demarcation point referred to in the former TEI Tariff RT 25721, Item , is at the ompany s Service Provider emarcation Point (specific to PTAL) in the MTR. For the purpose of the transfer of responsibility and control of copper Inside Wire (as defined in former TI General Tariff RT 18001, Item β) to the ustomer, see General Tariff RT 18001, Item Filing ate: Effective ate: Issued pursuant to Telecom ecision RT ,

9 TELUS GENERAL TARIFF RT ommunications Inc. 3rd Revision ancels 2nd Revised Page 40 GENERAL TERMS OF SERVIE - ontinued OTHER ontinued Reserved for future use. Filing ate: Effective ate: Issued pursuant to Telecom Regulatory Policy ,