Postal Services and Prices

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Joel Alexander
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1 Effective from 31 March 2018 Postal Services and Prices For postage account and franking meter customers

2 Introduction This guide contains the current Standard Postage and Premium Postage prices for customers who use an account or a franking meter to pay for their postal services. Accessing our postal services in these ways provides customers with a discount off the Standard Postage stamp rates, as follows: Account customers Stamp rate 3% discount Franking meter customers Stamp rate 4% discount For ease of reference, the prices shown within this document include the applicable discounts from the table above. For further information or clarification on postage prices, please visit Alternatively, please contact our Business Sales team on or business@jerseypost.com for enquiries regarding other aspects of our postal services. Contents Pricing structure 3 Mail format 3 Standard Postage 4 Premium Postage 5 Tracked and Signed For services 5 Premium Cover 6 Premium Express 6 Courier 7 Franking Meter 12 Other related services 13 Business Delivery Services 13 Responses Services (Business Reply and Freepost) 15 Business Redirection Service 15 Retention of Mail 15 Online Business Portal 15 Unpaid and Underpaid postage 15 Business Accounts 9 Postage Account 9 Outsourced Mailroom 10 2

3 Pricing Structure Our step-by-step approach allows you to build the service that best suits your needs. Add together the prices for each of the required steps to reach the total postage price payable. Step 1 Step 2 Step 3 Step 4 Postage format & destination Track the delivery Add compensation Speed up delivery Select standard postage based on: > Mail format > Destination Add a premium choice option: > Signed For > Tracked & Signed > Courier Add a premium cover option ** : > Up to 100 > Up to 500 > Up to 1,000 > Up to 2,500 Add a premium express option : > Deliver by 9.00am > Deliver on a Saturday Add together the prices for each of the required steps to reach the total postage price payable. * Level of cover available dependent on destination. ** Express options available dependant on destination. Mail Format We calculate our postage charges on the size, thickness and weight of the item(s) being posted. Letter Large letter Parcel 240mm (max) 250mm (max) 610mm (max) 460mm (max) 165mm (max) Jersey Post Postal Headquarters JERSEY JE1 1AA Up to 100g Thickness 5mm (max) 353mm (max) Jersey Post Postal Headquarters JERSEY JE1 1AA 900mm (max) Large Parcel Any item that exceeds either the measurements or the weight of a parcel is classified as a large parcel. Up to 750g Thickness 25mm (max) Up to 2000g Thickness 460mm (max) Please note: Certain countries and territories limit Large Parcels to less than 30kg - contact our Business Sales team for more information. 3

4 Standard Postage Our Standard Postage is available in stamp format to any customer. Stamps with no value indicated can be purchased in bulk from certain post offices and used as required. Key Benefits: Ideal for businesses who post infrequently and to mainly local or UK, Isle of Man and other Channel Island destinations. Stamps can be purchased from any of our post offices, most supermarkets, convenience stores, garages and card retailers. Mail Format Weight Local UK, IOM & other CI Europe Rest of World Letter 100g Large Letter 100g g g g Parcel 100g g kg kg kg Large Parcel 5kg kg kg kg

5 Premium Postage Our range of Premium Postage options allows you to build the service that best suits your needs by adding tracking, compensation and/or an express delivery option. The postage rate you pay will be calculated by the format, weight and destination of the item(s), plus the price of any additional Premium Postage options. Key Benefits: Added security Track your item Increased cover 4.1 Tracked and Signed For Services If you need to know where your item is at any point during its journey, select the level of tracking from the table below. Tracked options Local UK, IOM & other CI Europe Rest of World Signed for (Requires a signature on delivery. Includes 30 cover). Tracked & Signed (Provides tracking as it moves through the postal network and requires a signature on delivery. Includes 100 cover). Courier (Provides secure and speedy handling and delivery through our global courier partner FedEx. Includes up to 500) For more details on our Courier service, please see page 7. For a simpler way to calculate your postage, visit: 5

6 Premium Postage 4.2 Premium Cover If the item you are sending is valuable, you can enhance the level of cover provided by adding the appropriate level of compensation from the table below. Compensation is provided only in the event of loss or damage to an item. Use our Courier service for delay cover. Premium Compensation Local UK, IOM & other CI Europe Rest of World Up to Up to N/A Up to 1, N/A N/A Up to 2, N/A N/A Please note that for Signed For items, the maximum cover available is up to 500. This excludes Rest of World destinations where maximum cover available is up to 100 for Signed For and Tracked and Signed items. For higher levels of cover, please use our Courier service (more details on page 7). 4.3 Premium Express Choose our Premium Express delivery when sending important documents, time-critical items or items of value. Express delivery options include a 09:00 delivery time*, or delivery on a Saturday morning to local and UK, IoM and other CI destinations (only if posting on a Friday). Items to most European or Rest of World destinations can be sent using our Courier service in order to speed up delivery to the final destinations. For more details on our Courier service, please see page Premium Express prices: Premium Express By 9am On Saturday Signed For N/A N/A Tracked and Signed Courier N/A N/A * Please note that our Premium Express service is only available on items up to 2kg. Due to customs import restrictions, we are unable to guarantee next day delivery of goods or merchandise to the UK. Please note, adverse weather may impact on next day services as they are reliant on mail plane arrival and departure. 6

7 Courier Our Courier Premium Postage service uses the global secure and speedy network of our partner FedEx, the world s leading and largest express transportation company. Once an item enters this network, FedEx takes sole responsibility for its transport and delivery. Customers should use our Courier service when: - Sending important or high-value items and wanting to minimise the risk of loss or delay - Sending time-critical items that need delivery within an assured time period to UK, Europe and Rest of the World destinations - Requiring frequent, automatic progress updates on an item from sending to final destination How is Courier different than our other postage services? Feature Signed-for Tracked & Signed Courier Destinations available Signature on delivery Online progress tracking Automatic progress updates Money back guarantee Multiple delivery attempts Free packaging supplied Priority customer support Delay cover Inclusive compensation cover Up-to- 30 Up-to- 100 Up-to

8 Courier UK deliveries Send documents to the UK, Isle of Man and other Channel Islands, for delivery by either 09:00, 10:00 or 12:00 on the next working day. Worldwide deliveries Send documents and goods to Europe and Rest of the World destinations, for delivery within the following timescales: To UK: next working day To Europe: two working days To USA & Canada: two working days To Latin America & the Caribbean: three working days To Middle East & Asia: three working days To Africa & Oceania: four working days Please contact our Business Sales team on or to discuss your Courier requirements. 8

9 Business Accounts An introduction to our comprehensive range of business services is provided below. Should you have specific questions, or require further information, contact our Business Sales team on or 6.1 Postage Account Billed monthly, this method requires pre-printed stationery or labels to be used for despatch and is ideally suited to those customers who want to present a consistent format with their postage. Key Benefits Ideal for business customers with moderate to high volume usage Offers support with import and export taxation to off-island destinations Volume discount Invoices billed monthly, so easier to reconcile payments 2018 Postage Account prices: Postage account customers and are entitled to a 3% stamp rate discount, outlined below: Mail Format Weight Local UK, IOM & other CI Europe Rest of World Letter 100g Large Letter Parcel Large Parcel 100g g g g g g kg kg kg kg kg kg kg Premium Postage: If your items require tracking, compensation or an express delivery, please add the additional price of added Premium Postage options to calculate your total cost. Alternatively, calculate your postage using our online Postage Calculator tool at: 9

10 Business Accounts 6.2 Outsourced Mailroom Invoiced monthly, our mail processing services take away the additional work involved in organising your business daily postage needs. With no additional paperwork to complete, just simply pass your mail onto our processing staff and we will take care of the rest. Key Benefits: Ideal for business customers with moderate to high volume usage Ideal for business customers with no in-house mailroom or messenger for mail despatch. Consistency of service Invoiced monthly, meaning that postage costs can be managed. Avoid the additional costs that can be incurred through running your own franking meter Outsourced Mailroom prices: Outsourced Mailroom customers are entitled to a 3% stamp rate discount, outlined below: Mail Format Weight Local UK, IOM & other CI Europe Rest of World Letter 100g Large Letter Parcel Large Parcel 100g g g g g g kg kg kg kg kg kg kg

11 Business Accounts Additional Outsourced Mailroom handling fee: Element Contracted customers and ad hoc (per item) Unsorted mail (per item) 2018 Fee 9p 12p Ad hoc mailing handling fee All items needing hand franking (per item) 22p Hand franked items handling fee Franking Meter Applying postage to items via a franking meter provides businesses with a quick and convenient method of postage for moderate to high volume usage. Key Benefits: Convenient and cost-effective way of applying and paying for postage Postage costs are managed and controlled by the organisation 11

12 Franking Meter 2018 Franking Meter prices: Franking Meter customers are entitled to a 4% stamp rate discount, outlined below: Mail Format Weight Local UK, IOM & other CI Europe Rest of World Letter 100g Large Letter Parcel Large Parcel 100g g g g g g kg kg kg kg kg kg kg Premium Postage: If your items require tracking, compensation or an express delivery, please add the additional price of added Premium Postage options to calculate your total cost. Alternatively, calculate your postage using our online Postage Calculator tool at: Franking Meter Suppliers Franking meter machines can be rented or purchased from Office Solutions, who would be happy to talk to you in more detail about franking meter machines. 12

13 Other related services This section provides pricing information for all other mail-related delivery services. 7.1 Business Delivery Services Our Business Delivery service allows you to create the most convenient delivery solution for your organisation. Simply follow these three easy steps: Step 1 - Choose your business addressing options Address Type Set up fee Annual fee PO Box Number Premium Postcode Standard Address Free Free Step 2 - Choose how you want to receive your mail Service Business Direct Premier Inbound mail delivered directly to your premises at a specified time before 09:30. Local per month (6 month contract) Business Direct Assured Inbound mail delivered directly to your premises before midday per month Business 24/7 All your mail delivered into a conveniently-located locker for collection 24 hours a day, 7 days a week. Business Collect Your mail is held for collection in person, from either Broad Street or Rue des Pres post offices 9am-5pm each weekday. This service is not applicable to businesses who use a Standard Address. Standard Postal Service Have your mail delivered to your premises on a standard delivery round, at various times before 5pm each weekday per month Broad Street: RDP: 8.25 Free of Charge 13

14 Other related services Step 3 Add a number of connected business names Additional names 1 to 4 names Free of charge 5 to 499 names 8.50 per name per year per name per year 7.2 Responses Services (Business Reply and Freepost) Our Business Response services can help to improve your customer response rates by ensuring they can get in touch with you for free. Business Reply - Enables you to pre-print reply cards or envelopes with your address and pre-paid postage. Business Freepost - Allocates you with a simple freepost number for customers to use when addressing a response to your business Response service license fees: License fee Business Reply Freepost Unit/item charge 6p 14

15 Other related services 7.3 Business Redirection Service Minimise the impact of an office relocation on your valued customers by using our redirection service. This will ensure uninterrupted mail deliveries during and after your relocation Business Redirection prices: Duration Local UK, IOM & other CI International 1 month months months months , Retention of Mail Duration Price Per month Maximum duration for our Retention of Mail services is two calender months. 7.5 Online Business Portal Our new Business Portal allows you to seamlessly calculate, buy and print postage labels (which have a premium service associate with them) via our latest customer friendly online postage function. Customers purchasing postage online will benefit from a 5% discount. Using these services online will also provide you with relevant information and instruction regarding our range of business services. Whether you re sending items locally, to the UK, Europe or further afield, you can now print labels wherever you are at a time convenient to you. Users can register for this service for free by creating an online account at: Unpaid and Underpaid postage Prior to delivery, we need you or the receiver to pay any unpaid or underpaid amounts due plus a surcharge fee of 1.25 per item of mail. 15

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VAT Status of Postal Services. Effective from 31 st January October Royal Mail 2010

VAT Status of Postal Services. Effective from 31 st January October Royal Mail 2010 VAT Status of Postal Services Effective from 31 st January 2011 October 2010 Royal Mail 2010 Royal Mail is a trading name of Royal Mail Group Ltd. Registered number 4138203. Registered in England and Wales.