Improving PSAP Interoperability with CAD-to-CAD Connectivity. Minnesota Public Safety Communications Conference Presentation April 24, 2018
|
|
- Jeffery Young
- 6 years ago
- Views:
Transcription
1 Improving PSAP Interoperability with CAD-to-CAD Connectivity Minnesota Public Safety Communications Conference Presentation April 24, N. Kent St. Suite 802 Arlington, VA (p) (f)
2 Overview of Winbourne Consulting, LLC Supporting public safety clients in nearly 300 local, state, federal, and international governments over the past 18 years. CAD-to-CAD consulting services Minneapolis/St Paul Region Denver, Colorado Region Milwaukee, Wisconsin Columbus, Ohio Harvard University, MA
3 911 calls are passed through the ACD which prioritizes the call based on pre-defined priority queues Wireline Wireless VoIP Determines if the call is Police or Fire/EMS primary 10-Digit Emergency Number If EMS Primary Call Non- Emergency Number Call is Transferred to Fire/EMS Call Takers Return to Determines if the call needs to go back to Police Our Lines of Business Public Safety CAD, Mobile, RMS, FMS, EMS, Jail and Courts Mission Critical Facility Planning, Design and Fit-out Next Generation 911 and FirstNet Data Sharing and Interoperability (CAD-to-CAD) People Processes CALL PROCESSING QUEUE PRIORITY CUSTOMER MONTGOMERY COUNTY, MD EMERGENCY COMMUNICATIONS CENTER PSCC Initial Call Receipt and Processing Workflow ATTACHMENT 1 Technology
4 Agenda MESB CAD-to-CAD project What is CAD-to CAD Point to Point vs Intelligent Hub Hosted and Software as a Solution Advantages of CAD-to CAD CAD-to-CAD example Geo Fence Wrap Up 4
5 Investigate: MESB CAD-to-CAD Study Public Safety Data Interoperability Determine level of Interest among City, County, and municipal PSAPs. Inventory by PSAP of current CAD, Mobile and Mapping product versions and vendors. Evaluate AVL utilization and usefulness. Evaluate existing cooperative agreements and data sharing initiatives 5
6 Recommend: MESB CAD-to-CAD Study Public Safety Data Interoperability Data interoperability options including multiple CAD-to-CAD vendor solutions. Implementation plan of a Regional CAD-to-CAD data sharing solution including costs, milestones and timelines. Research expanding project
7 Greater Minnesota-What Does This Mean for Us? Resounding support amongst MESB agencies for their surrounding non-mesb PSAPs CAD-2-CAD could be deployed statewide Emergencies have no borders
8 What is CAD-to-CAD?
9 Current Information Sharing Practices By Phone: Most Incident transfers are done by phone Typically no incident data transfer Resource sharing Delays can occur if the receiving PSAP does not pick up the phone By Radio: Some resource sharing is done by radio Typically there is no view into the availability of resources Multiple PSAPs may have to be contacted before an available resource is found From News Outlets: Major Incidents and Weather Alerts 9
10 CAD-to-CAD: Share Incident Information Real Time Situational Awareness
11 Traditional CAD-to-CAD Point-to-Point Network Interface Code Translation Incident Sharing Connection Security State Session Call Natures Unit Types Triggers Business Rules
12 It Can Be Complicated 12
13 Intelligent Hub Architecture Intelligent Hub
14 Traditional CAD-to-CAD vs Intelligent Hub Intelligent Hub TRADITIONAL POINT-TO-POINT Customer requirements are built and maintained by the CAD Providers CAD vendors must maintain network connectivity, session management, codes translation, and rules between systems Interfaces are complex and expensive INTELLIGENT HUB Configurations maintained by the customer All CAD vendors write to a common API Future-proof forward compatibility Common code translations from/to all systems Adapters are simple, flexible, and reusable
15 Hosted & SaaS Hosted Solution Traditional Cloud Software as a Service Solution (SaaS) 15
16 Advantages of CAD-to-CAD Share resources between participating PSAPs Dispatch resources based on regional closest vehicle calculations (AVL) Track and view the status of all sharable resources Transfer incident information along with call Track and view all sharable incidents 16
17 Advantages of CAD-to-CAD Regional map provides situational awareness Track/View snow plows, buses and service vehicles Standard API for CAD vendor integration Single CAD interface cost per PSAP Regional interoperability 17
18 Different Options for C2C I can choose to only receive incidents I can choose to receive and share incidents I can view only I can control what information I share I can control who I share information with C2C solutions can support all of the above options! 18
19 What Happens If.. I don t have a CAD system? I am upgrading my CAD system next year? My Emergency Management wants C2C? My CAD is a SaaS 19
20 CAD-to-CAD Example An auto accident occurs on Sunnyside Rd. The caller dials 911 on their cell phone and happens to route them to the Minneapolis dispatch center. 20
21 The accident is determined to be in Edina. 21
22 The Minneapolis 911 call taker enters all pertinent information into their TriTech CAD and initiates a call share request to Edina by taking certain action in their own CAD system. Call share triggers are configured by a administrator. There are many options for call share triggers, including: Location Call nature Comment keyword Unit request (others) 22
23 An Edina 911 call taker is working at their Superion CAD workstation when a Notification alert is displayed. An information Icon appears in the lower right as well as a pending notification counter in the task bar. 23
24 By clicking on the Icon notification, the full screen is displayed showing more details about Minneapolis request for assistance. An ID is provided to Edina that, when copied and pasted in the comment of their newly created incident, Minneapolis receives a notification that their request has been acknowledged. Both agencies can now follow each other s incidents in the C2C portal 24
25 Geo-Fencing Notifications Campus Police Transit Police RR Police EMS needing Law Super Bowl
26 It Is Not Just Sharing Incidents CAD-to-CAD can share Applications and Interfaces 26
27 NG9-1-1 Initiatives NENA/APCO Standards: Emergency Incident Data Document (EIDD) National Information Exchange Model (NIEM) Automated Secure Alarm Protocol (ASAP) 27
28 NG9-1-1 Integration to CAD-to-CAD Single interface to: Fire and Burglar Alarms Panic Buttons Car Telematics Medical & Location Information Texting Video Feeds And other Applications/Data Shot Spotter Smart Phone Applications Social Media 28
29 PSAP Benefits: CAD-to-CAD Benefits Reduced Stress less time spend tracking down resources Reduced Radio Traffic resources are visible & available Reduced Workload on average a 1 to 2 minute time reduction per mutual aid incident Municipality Benefits: Reduced Response Time on average 2 to 3 Minute reduction per fire and EMS incident Resource Visibility police, fire and EMS units can view and communicate with all responding resources dispatched to an incident
30 Julie Heimkes, Senior Consultant
Get Connected: An Analysis of Public Safety 911 Call Taking, Dispatch, and Command Center Services within Milwaukee County
Final Report Get Connected: An Analysis of Public Safety 911 Call Taking, Dispatch, and Command Center Services within Milwaukee County July 2016 1611 N. Kent St. Suite 802 Arlington, VA 22209 (p) 703.584.5350
More informationCALLING FOR HELP: Transforming Emergency Communications with NG911
CALLING FOR HELP: Transforming Emergency Communications with NG911 Authors: Suresh Gursahaney, MicroAutomation Clem Munno, UNICOM Government There are multiple approaches to implementing NG911. The right
More informationCRITICAL COMMUNICATIONS RECORDING WITH CONFIDENCE
CRITICAL COMMUNICATIONS RECORDING WITH CONFIDENCE Phone Email Chat Radio SMS GIS Mobile Video Photo THE HIGHERGROUND DIFFERENCE HigherGround, Inc. provides reliable recording for critical communications
More informationUPDATE ON BROWARD COUNTY S REGIONAL COMMUNICATIONS SYSTEM. January 21, 2016 BCCMA
UPDATE ON BROWARD COUNTY S REGIONAL COMMUNICATIONS SYSTEM January 21, 2016 BCCMA OUTLINE OF PRESENTATION Stakeholder Involvement/Oversight Radio Replacement Project Local Government Radio System Computer
More informationThe first call handling software for 9-1-1
The first call handling software for 9-1-1 Introducing Total Response 9-1-1 call handling has changed dramatically over the last 10 years. Increased call volumes, wireless technology, heightened public
More informationCHANGE REQUEST for FY BUDGET REQUEST CYCLE
CHANGE REQUEST for FY 2010-11 BUDGET REQUEST CYCLE Department: Colorado Department of Public Safety Priority Number: 1 Change Request Title: Computer-Aided Dispatch, Records Management System, and Mobile
More information2017 APCO/NENA Symposium. PIAL Updates
2017 APCO/NENA Symposium PIAL Updates Effective January 1, 2017 Randy Loe PIAL Municipal Field Representative Supervisor PPC Classification Breakdown Credit Correlation Chart Previous FSRS New FSRS Receiving
More informationCRITICAL COMMUNICATIONS RECORDING WITH CONFIDENCE
CRITICAL COMMUNICATIONS RECORDING WITH CONFIDENCE Next Generation Incident Reconstruction Phone Email Chat Radio SMS GIS Mobile Video Photo THE HIGHERGROUND DIFFERENCE HigherGround provides reliable recording
More informationAprimo Marketing Productivity
Aprimo Marketing Productivity Why Marketing Productivity? Marketers today face many challenges: they must deliver more personalized experiences across more channels than ever before. While marketing budgets
More informationContact Center Enterprise
Contact Center Enterprise Optimal Customer Communications for the High Reliability Contact Center www.enghouseinteractive.com Contact Center: Enterprise (CCE) is a highly adaptable, omni-channel platform
More informationLOS ANGELES COUNTY SHERIFF S DEPARTMENT REQUEST FOR INFORMATION RFI NUMBER 491-SH PERSONNEL TRACKING MANAGEMENT SYSTEM
LOS ANGELES COUNTY SHERIFF S DEPARTMENT REQUEST FOR INFORMATION RFI NUMBER 491-SH PERSONNEL TRACKING MANAGEMENT SYSTEM (PTMS) Table of Contents 1.0 INTRODUCTION... 3 2.0 SYSTEM OVERVIEW AND REQUIREMENTS...
More information12/05/2017. Geneva Service Management
12/05/2017 Contents Contents...4 Activate...4 Activate other applications... 4 Service management states...6 State flow customization...6 State flow example... 11 Implications of disabling SM state flows...
More informationLeverage PMR from voice to data with data applications
Leverage PMR from voice to data with data applications TETRA event Forth Worth, TX, US 8 September 2011 TETRA Applications Working Group apps.tetra-association.com Hannu Aronsson TETRA Apps WG, chairman
More information10/13/2017. Jakarta Service Management
10/13/2017 Contents Contents...4 Activate...4 Activate other applications... 4 Service management states...6 State flow customization...6 State flow example... 11 Implications of disabling SM state flows...
More informationCuyahoga County Consolidation Shared Services Fund. Guidance and Application Guide
Cuyahoga County 9-1-1 Consolidation Shared Services Fund Guidance and Application Guide Date June 12, 2013 Am. November 17, 2014 PREFACE In 2011, when I took office I made a commitment to ensure that public
More information10:00 AM Welcome, Introductions & Project Overview 10:15 AM ITS Architecture Overview
Stakeholder Meeting February 10, 2016 Agenda 10:00 AM Welcome, Introductions & Project Overview 10:15 AM ITS Architecture Overview National ITS Architecture Terms and Concepts Regional ITS Architecture
More informationKansas Rural Transit ITS Deployment
Kansas Rural Transit ITS Deployment Evaluation Prepared for the ENTERPRISE Pooled Fund Study January, 2008 Table of Contents 1. Introduction... 1 2. Evaluation Goals... 1 3. Deployed Transit Systems...
More informationImproved operations control and real-time passenger information features allow for higher service quality
istock Société de transport de Montréal (STM) Improved operations control and real-time passenger information features allow for higher service quality Public transport that attracts passengers is all
More informationSiveillance Vantage secures your critical infrastructure
Siveillance Vantage secures your critical infrastructure Enhanced security management with reliable and coordinated response for emergency and routine procedures Answers for infrastructure. Ensuring security,
More informationNext Generation 112 (NG112) Introduction to Next Generation Emergency Services in Europe
Next Generation 112 (NG112) Introduction to Next Generation Emergency Services in Europe Title: Next Generation 112 Introduction to Next Generation Emergency Services in Europe Version: 2.0 Code: NG112_001
More informationTracking your Freigh Using IoT Fleet Monitoring and OTM
Tracking your Freigh Using IoT Fleet Monitoring and OTM Srini Rajagopal Senior Director, Logistics Product Strategy March 2018 Copyright 2018, Oracle and/or its affiliates. All rights reserved. Safe Harbor
More informationITS New Directions to the Digital Economy
1 3 2 ITS New Directions to the Digital Economy ITS Canada ACGM June, 2012 Images from U.S. DOT RITA 1, The Economist 2 and the City of Toronto 3 Name of Presentation Presentation Outline 1. ITS Background
More informationA D D E N D U M # Clarification: General QUESTIONS RECEIVED REGARDING TECHNICAL INTERFACE WITH Versaterm CAD AND COUNTY RESPONSES
A D D E N D U M # 7 October 17, 2017 Address all questions to: Kathi Braeme-Burr, Sr. Procurement Analyst Multnomah County Purchasing 501 SE Hawthorne Blvd. Portland, OR 97214 503-988-7550 E-mail: Kathi.braeme-burr@multco.us
More informationNAPLES CITY COUNCIL AGENDA MEMORANDUM. Regular Meeting Date: November 2, 2016
Agenda Section: Prepared By: Michael Nichols, Deputy Fire Chief Regular Department: Fire-Rescue Legislative Quasi-Judicial SUBJECT: New Computer Aided Dispatch (CAD), Records Management System (RMS) and
More informationAX4 the Siemens engine for supply chain digitalization Restricted Siemens Postal, Parcel & Airport Logistics GmbH All rights reserved.
November 2nd 2017 AX4 the Siemens engine for supply chain digitalization SIEMENS AX4 - Digitalizing Supply Chains Restricted Siemens Postal, Parcel & Airport Logistics GmbH 2016. 2017. All rights reserved.
More informationTABLE OF CONTENTS DOCUMENT HISTORY
TABLE OF CONTENTS DOCUMENT HISTORY 4 UPDATE 17D 4 Revision History 4 Overview 4 Optional Uptake of New Features (Opt In) 5 Update Tasks 5 Feature Summary 6 Supply Chain Collaboration 7 Streamline Collaboration
More informationDYNAC. Advanced Traffic Management.
EN Kapsch TrafficCom DYNAC Advanced Traffic Management. DYNAC s modular design allows for full integration of ATMS and SCADA (Supervisory Control and Data Acquisition), making it an ideal solution for
More informationBREAKOUT SESSIONS DESCRIPTIONS
BREAKOUT SESSIONS DESCRIPTIONS Breakout sessions are offered in the following tracks: Executive Track Educational Track Technology Training Track Operational Training Track Tours Descriptions of the sessions
More informationNASCIO 2016 State IT Recognition Awards
NASCIO 2016 State IT Recognition Awards Title: Department of Transportation WebEOC Category: Information Communications Technology (ICT) Innovations State: Georgia Contact: Jeff Hill jhill@dot.ga.gov 404.631.1590
More informationCourse Principles of LPSCS. Unit VI Fire Protection Services
Course Principles of LPSCS Unit VI Fire Protection Services Essential Question Why is it important that firefighters understand the roles and functions of fire protection services as they relate to the
More informationAVL and 511PA in Winter and Incident Management. National Winter Maintenance Peer Exchange September 12, 2017 Pittsburgh, Pennsylvania
AVL and 511PA in Winter and Incident Management National Winter Maintenance Peer Exchange September 12, 2017 Pittsburgh, Pennsylvania PennDOT Winter Operations Includes all PennDOT Districts and Executive
More informationMIST Version 5. Transportation Management for the Smart City. Make the most of your energy SM
MIST Version 5 Transportation Management for the Smart City Make the most of your energy SM 04 Magelis ipc MIST Version 5 Part of Schneider Electric s SmartMobility TM suite of tools, Management Information
More informationNJDOT: Asset Management Strategies and Tools
NEW JERSEY DEPARTMENT OF TRANSPORTATION NJDOT: Asset Management Strategies and Tools Wednesday, October 1, 2014 Afternoon Session (1:45pm 2:30pm) Presenters Michael Castaldo New Jersey Department Of Transportation
More informationThe Contact Center Performance Company WHITE PAPER
Global Routing and Contact Center Management Modernizing the behavior of legacy systems for today s distributed, outsourced contact centers with the cloud and analytics Arnab Mishra, VP Products Global
More informationRequest for Proposals for Real Time Passenger Information System
Request for Proposals for Real Time Passenger Information System Overview The Tuscaloosa County Parking and Transit Authority (TCPTA) is seeking request for proposals from a qualified web and mobile application
More informationCuyahoga County Consolidation Shared Services Fund. Guidance and Application Guide
Cuyahoga County 9-1-1 Consolidation Shared Services Fund Guidance and Application Guide Date June 12, 2013 PREFACE In 2011, when I took office I made a commitment to ensure that public safety initiatives
More informationTechnology Improvement Plan. Department of Information Technology Thomas A. McQuillan CIO February 28, 2015
Technology Improvement Plan Department of Information Technology Thomas A. McQuillan CIO February 28, 2015 Technology Improvement Plan The Technology Improvement Plan (TIP) was adopted in April as part
More informationHow VoIP Improves the Call Center Customer Experience. Presented by:
How VoIP Improves the Call Center Customer Experience Presented by: The right call center phone system plays a critical role in delivering quality customer service, maximizing customer satisfaction and
More informationSmart Public Safety: Advanced Sensors, Automation and the Internet of Things (IoT) in NG9-1-1
Smart Public Safety: Advanced Sensors, Automation and the Internet of Things (IoT) in NG9-1-1 May 16, 2017 Bill Mertka Sr. Product Planning Consultant, Next Gen Public Safety Technologies The Need for
More informationGovernment of the Northwest Territories. The Implementation of in the Northwest Territories
The Implementation of 9-1-1 in the Northwest Territories Pomax Consulting Inc. January 16 th, 2015 Contents 1. Executive Summary...1 1.1 Financial Considerations in the Implementation of 9-1-1... 2 1.2
More informationBest Practices for IT Service Management in 2017+
Best Practices for IT Service Management in 2017+ Branko Tadić ITSM Solution Executive IBM Hybrid Cloud Europe branko.tadic@rs.ibm.com 2016 IBM Corporation 2016 IBM Corporation 2016 IBM Corporation 2016
More informationSmart Public Safety: Advanced Sensors, Automation and the Internet of Things (IoT) in NG9-1-1
Smart Public Safety: Advanced Sensors, Automation and the Internet of Things (IoT) in NG9-1-1 September 27, 2017 Bill Mertka Director, Public Safety Solutions Architecture Huawei Enterprise USA, Inc. The
More informationVendor will provide 24/7 maintenance support, yearly upgrades, and updates, contract renews automatic yearly.
AIR17712 AGENDA REQUEST BUSINESS OF THE CITY COUNCIL CITY OF PEARLAND, TEXAS AGENDA OF: Regular Meeting Nov. 13, 2017 DATE SUBMITTED: 23 Oct 2017 DEPT. OF ORIGIN: Information Technology PREPARED BY: John
More information5.0 EMERGENCY MEDICAL SERVICES DISPATCH PROCEDURES
5.0 EMERGENCY MEDICAL SERVICES DISPATCH PROCEDURES The Lackawanna County EMERGENCY COMMUNICATIONS CENTER (ECC) is the designated 9-1-1 Center for dispatching emergency medical services within Lackawanna
More informationUltimate GPS Tracking Platform. System Overview. gurtam.com
Ultimate GPS Tracking Platform System Overview gurtam.com Wialon: the ultimate solution for intelligent GPS tracking and fleet management Companies in 130+ countries choose Wialon to track 1,400,000 units
More informationMercedes-Benz Concierge Service
Mercedes-Benz CONNECT :: Convenience Service Mercedes-Benz Concierge Service High-quality personal assistance at the touch of a button. Access to high-quality, personal VIP service at any time of the day
More informationYour Help Desk evaluation is not complete until you check out the comparison between the different editions of ServiceDesk Plus and the price.
Comparison Document Your Help Desk evaluation is not complete until you check out the comparison between the different editions of ServiceDesk Plus and the price. Here is a list prepared based on customer
More informationAppraisal Order Management Suite (OMS) For AMC Organizations.
Appraisal Order Management Suite (OMS) For AMC Organizations www.valuems.com Executive Summary Value Management Solutions offers a Cloud-Based SaaS Platform for Appraisal Management, hosted on Microsoft
More informationBaseline assessments. The Connected Enterprise Execution Model. Stage 1. Data and reporting. Network infrastructure
Stage 1 Baseline assessments Without a solid infrastructure you can t achieve the desired value you re looking for. Therefore, a comprehensive infrastructure and network assessment will establish to what
More informationFramework for Utilization of Mobile Data Collection. Parth Bhavsar (Rowan University) Nidhal Bouaynaya (Rowan University) Jeevanjot Singh (NJDOT)
Framework for Utilization of Mobile Data Collection Parth Bhavsar (Rowan University) Nidhal Bouaynaya (Rowan University) Jeevanjot Singh (NJDOT) Agenda Parth Bhavsar Problem statement & Background Overall
More informationMarch 16, ITN # Law Enforcement Records Management System. Addendum # 1
March 16, 2017 ITN # 17-12 Law Enforcement Records Management System Addendum # 1 The following written questions were received by the deadline and responses from the University are following each question:
More informationOnAsset Intelligence Capabilities Brief
OnAsset Intelligence Capabilities Brief We deliver Turnkey Solutions: Real time asset location, utilization and condition awareness Control tower visualization of global operations Live alerts for asset
More informationincode Incode Public Safety Computer Aided Dispatch Accurate Information That Puts You in Command a tyler public safety solution
incode a tyler public safety solution Incode Public Safety Computer Aided Dispatch Accurate Information That Puts You in Command 9-1-1. What s your emergency? Now you re in the moment collecting information,
More informationCisco Connected Asset Manager for IoT Intelligence
Cisco Connected Asset Manager for IoT Intelligence Enabling Digital Transformation Across Industries 1 2017 2017 Cisco Cisco and/or and/or its affiliates. its affiliates. All rights All rights reserved.
More information2016 NYSAC Legislative Conference Albany County, NY
2016 NYSAC Legislative Conference Albany County, NY Standing Committee on Public Safety Hon. Ron Spike (Yates County) Chair Hon. Matthew Veitch (Saratoga County) Vice Chair 57 2016 NYSAC Legislative Conference
More informationRegional ITS Deployment Plan
Regional ITS Architecture and Deployment Plan -Douglas County Region Regional ITS Deployment Plan Prepared by: April 25, 2008 069214001 Copyright 2008 by Kimley-Horn and Associates, Inc. All rights reserved.
More informationincode Incode Public Safety Records Management System Accurate Information When It Matters Most a tyler public safety solution
incode a tyler public safety solution Incode Public Safety Records Management System Accurate Information When It Matters Most With unified data sharing in place... the court can print case files as a
More informationTECSYS Benefits. Improve margin performance. Optimize preference cards. Free up operating room time. Reduce inventory value and wastage
useit in the OR TECSYS Benefits Improve margin performance Optimize preference cards Reduce inventory value and wastage Free up operating room time Capacity to manage evidence-based PPI standardization
More informationINTELLIGENT TRANSPORTATION SYSTEMS SUMMARY
Genesee County Shaping our Transportation Future Together 2035 Long Range Transportation Plan INTELLIGENT TRANSPORTATION SYSTEMS SUMMARY What is an Intelligent Transportation System? An Intelligent Transportation
More information10/2/2009. Innovative Winter Maintenance Practices of High Performing Agencies
Innovative Winter Maintenance Practices of High Performing Agencies Presented for the 2009 APWA Public Works Congress & Exposition, Columbus Ohio Outline A view from the Winter Maintenance 1 st U.S. Domestic
More informationNashville Area. Regional ITS Architecture. Regional ITS Deployment Plan. June Prepared by:
Regional ITS Architecture Regional ITS Deployment Plan Prepared by: 069223006 Copyright 2010 by Kimley-Horn and Associates, Inc. All rights reserved. TABLE OF CONTENTS REGIONAL ITS DEPLOYMENT PLAN 1. INTRODUCTION...
More informationDAM Requirements Checklist
DAM Requirements Checklist Insert Vendor Names DAM Requirements for: Prepared by: Date: High-Level Functional Requirements Webdam Access Features Easy & secure anytime, anywhere access Native mobile app
More informationFleet Optimization with IBM Maximo for Transportation
Efficiencies, savings and new opportunities for fleet Fleet Optimization with IBM Maximo for Transportation Highlights Integrates IBM Maximo for Optimizes asset life-cycle Can result in better up-time,
More informationAppendix A Historical Background
Appendix A Historical Background The initial legislative goal was to establish Basic 911 operations statewide. This goal was achieved when the Basic 911 system in Lafayette County became operational on
More informationThe current call pick -up statistics are found on page 7 of this document.
Relevant standards: National Emergency Number Association (NENA). 90% of incoming calls answered within 10 seconds. 95% of incoming calls answered within 20 seconds. Note concerning call pick-up times:
More informationAshtabula County, Ohio
Report for Mutual Public Safety Dispatching Prepared for Ashtabula County, Ohio June 2014 ARCHITECTURE ENGINEERING COMMUNICATIONS TECHNOLOGY AVIATION CIVIL CONSTRUCTION SERVICES DATA SYSTEMS ENVIRONMENTAL
More informationWHITE PAPER. CA Nimsoft APIs. keys to effective service management. agility made possible
WHITE PAPER CA Nimsoft APIs keys to effective service management agility made possible table of contents Introduction 3 CA Nimsoft operational APIs 4 Data collection APIs and integration points Message
More informationMedia Call Center. Quick Start Guide.
Media Call Center Quick Start Guide With more than twelve years of expertise in the Computer Telephony Integration field, Mediatel Data Company has demonstrated a commitment to developing powerful solutions
More informationWhenever there is a purchase on campus where the vendor requires a signature on a contract, the contract must be reviewed properly through the
Whenever there is a purchase on campus where the vendor requires a signature on a contract, the contract must be reviewed properly through the Procurement Contract Workflow System. All new staff members
More informationUpdated: 19/7/2016 FarEye A Mobile Workforce Management Platform
Updated: 19/7/2016 FarEye A Mobile Workforce Management Platform July, 2016 SEAP Global B2B Service Group Company profile Company FarEye Headquarters Year Established 2013 New Delhi, India CEO Kushal Nahata
More informationThe Leading Low-code Application Platform For Modern Work Management
The Leading Low-code Application Platform For Modern Work Management TrackVia is a next-generation low-code application platform designed to help business and operations executives gain newfound control
More informationSiveillance Vantage secures your critical infrastructure
Siveillance Vantage secures your critical infrastructure Integrated security management with reliable and coordinated response for emergency and routine procedures Answers for infrastructure and cities.
More informationOwned and governed by the states. Operated by a professional staff of 23. Operational site located in Phoenix, AZ
ABOUT NLETS 2 501(c)(3) nonprofit Owned and governed by the states Operated by a professional staff of 23 Operational site located in Phoenix, AZ Disaster recovery site located in Idaho SECURE 3 Private
More informationGetting started with digital evidence management. Your complete guide to saving time and money with a digital evidence management system
Getting started with digital evidence management Your complete guide to saving time and money with a digital evidence management system Introduction What is a digital evidence management system? A digital
More informationNIMBUS Security & Surveillance Solutions Designing Solutions That Protect
Address Suites 6, 2nd Floor, Evacuee Trust Complex, Sir Agha Khan Road, F-5/1, Islamabad Phone & Fax +92 51 999 111 333 +92 51 999 111 333 Email & Website info@companyname.com www.companyname.com Facebook
More informationAzure PaaS and SaaS Microsoft s two approaches to building IoT solutions
Azure PaaS and SaaS Microsoft s two approaches to building IoT solutions Hector Garcia Tellado Program Manager Lead, Azure IoT Suite #IoTinActionMS #IoTinActionMS Agenda Customers using IoT today Microsoft
More informationOMNICHANNEL PLAYBOOK
THE OMNICHANNEL PLAYBOOK for 2016 OpenMethods. All Rights Reserved. All third-party trademarks are the property of their respective owners. Oracle Service Cloud is a powerful platform, which Forrester
More informationQuick Reference Guide
Windows BitLocker Drive Encryption IT Showcase On: Hybrid Cloud Strategy Quick Reference Guide Microsoft IT s Journey to the Cloud The following content may no longer reflect Microsoft s current position
More informationRave Panic Button Proposal for: Kimberly School District #414 By Rave Mobile Safety Regional Sales Director: Michele Nelson
Rave Panic Button Proposal for: Kimberly School District #414 By Rave Mobile Safety Regional Sales Director: Michele Nelson Date submitted: 1.14.2016/ Price quote expires: 3/11/2016 Reduce Response Time.
More informationState: Original. July 2015 June Status: Planned. State: Original. July 2015 June 2018
GOAL 4: Infrastructure: Provide a high-performance infrastructure that takes advantage of innovative technologies that can reduce costs, promote ready access, and improve communication and collaboration
More informationCAD System. Ambulance Dispatching System
CAD System Call taking Medical questionnaire on incident details Criteria-based selection and automated dispatching of ambulance Incident follow up and performance management Ambulance Dispatching System
More information800 MHz Radio Communications System
General Government 800 MHz Radio Communications System Total Project Cost - $22.2M The current 800 MHz Radio Infrastructure Platform reached the end of contracted vendor service support and guaranteed
More informationuseit in Cath Lab & IR
useit in Cath Lab & IR Benefits Saves money through: Expiration tracking, invoice reconciliation & reduced consignment liabilities. Increases revenue by: Automating charge capture to reduce lost charge
More informationCopyright 2014, Oracle and/or its affiliates. All rights reserved. 2
Copyright 2014, Oracle and/or its affiliates. All rights reserved. 2 Oracle Cloud Marketplace: An Innovation Ecosystem for Partners and Customers Neelesh Gurnani Sr. Director Product Development Ajay Seetharam
More informationStatewide 911 Emergency Telephone. Service Program Report
This document is made available electronically by the Minnesota Legislative Reference Library as part of an ongoing digital archiving project. http://www.leg.state.mn.us/lrl/lrl.asp 2006 Statewide 911
More informationHow to Submit Your Questions
October 2009 CRN Project #07-19 How to Submit Your Questions Step 1: Type your questions here. Step 2: Click on the Send button. The Links Box Mobile Workforce Technology: Agenda The Benefits of Deploying
More informationAprimo Digital Asset Management
Aprimo Digital Asset Management Why is DAM important for marketing? source, Govern and grow your digital brand footprint by managing any product and content, from any in any format. There is an increase
More informationFraud and identity verification consulting case study maximize bookings and reduce operational costs by using the right data
Fraud and identity verification consulting case study maximize bookings and reduce operational costs by using the right data Client Top-tier U.S. card issuer Chris Ryan Experian Experian and the marks
More informationVEHICLE TRACKING AND STOLEN VEHICLE RESPONSE
SAVES ME MONEY GIVES ME FULL VISIBILITY MAKES MY LIFE EASIER KEEPS MY FAMILY SAFE WELCOME TO CTRACK VEHICLE TRACKING AND Ctrack s products have been designed and are professionally fitted to give safety
More informationDispatch Center ifleetgps, MDT-3 Mobile Workstation Our products Transportation Information Systems North Hollywood, CA
Dispatch Center ifleetgps, MDT-3 Mobile Workstation Our products Transportation Information Systems North Hollywood, CA 818-563-2839 www.tisfleet.com Transportation cloud applications on the go 2016 Transportation
More informationServe Your Customers Better with Microsoft Dynamics CRM. <client> <date>
Serve Your Customers Better with Microsoft Dynamics CRM What s On The Agenda Today Today s Customer Service Challenges New Choices for Managing Customer Relationships Microsoft CRM Momentum
More informationvsom vsphere with Operations
vsom vsphere with Operations Maciej Kot Senior System Engineer VMware Inc. 2014 VMware Inc. All rights reserved. Agenda 1 Introduction 2 3 vcenter Operations Manager Overview vcenter Operations Manager
More informationHow Paratransit Software Improves Trip Booking
How Paratransit Software Improves Trip Booking 1 The Secrets To Better Trip Booking Much of the information that we try to express in our day-to-day communication is with regards to the major differences
More informationEstonian s 112 system
Estonian s 112 system Kaili Tamm Chief Specialist Estonian Emergency Response Centre Population 1 342 000, area - 45 227 km² 227 km² 45 227 km² Estonia Population 1 342 000 Area 45 227 km² Emergency Numbers
More informationHOW TO EVALUATE A CRIME ANALYTICS SOLUTION
HOW TO EVALUATE A CRIME ANALYTICS SOLUTION Selecting the right crime analytics platform for your agency is a big decision. To help you make the most informed choice, we have developed this document, which
More informationAdvanced Court Case Management with the JWorks CMS
Smart Innovative Easy-to-Use Advanced Court Case Management with the JWorks CMS Intelligent Rules-Driven Configurable Integrated JWorks CMS Page 2 We Understand Your Needs JWorks Case Management System
More informationSave seconds. Save minutes. Save lives. SafetyNet CAD is scalable to fit your agency s needs, whether you have a single dispatcher or 10,000.
SafetyNet Suite SafetyNet CAD Save seconds. Save minutes. Save lives. Largest Installation 16 One customer can boast of 7 years with no downtime SafetyNet CAD s largest installation serves more than million
More informationUnderstand the Microsoft Field Service Solution Architecture and relationship to CRM Work Order process Mobile configuration
Understand the Microsoft Field Service Solution Architecture and relationship to CRM Work Order process Mobile configuration an end-to-end solution that extends Microsoft Dynamics CRM to provide a complete
More informationQlik Sense Seminar. An introduction to Qlik Sense. COPYRIGHT 2014 RESULT DATA - All Rights Reserved SLIDE 1
Qlik Sense Seminar An introduction to Qlik Sense SLIDE 1 Introductions Presenters & Result Data Team Tom Meers President, Result Data Troy Gottfried Principal, Director, Result Data Joe Roberts Senior
More information