THE GLOBAL SUPPLIER QUALITY ASSURANCE SYSTEM

Transcription

1 ELECTROLUX MAJOR APPLIANCES THE GLOBAL SUPPLIER QUALITY ASSURANCE SYSTEM PRELIMINARY SUPPLIER PROCESS AUDIT QUESTIONNAIRE EL P Edition 2007 Revision A GSQA EL 29002P 2007 Page 1 of 13

2 PREFACE The purpose of this document is to evaluate potential suppliers to ensure that they have the capability to meet Electrolux requirements, particularly those over and above that specified in ISO based quality systems in preparation for commencement of supply. Purchased materials/components constitute a major proportion of the products manufactured, and, consequently, the quality of these materials/components is of utmost importance for the overall quality of our products. We shall have the assurance that suppliers have effective operating Management Systems, and especially with Processes under control and Capable of manufacturing materials and components which consistently conform to all requirements. AB Electrolux shall therefore be careful in selecting suppliers, using only those that can demonstrate the full commitment and ability to comply at least with the requirements of this document and to support this through the quality of products and services provided. Signed Dated Francois Van Caeyzeele Sture Ögren Hans Stråberg Senior Vice President Senior Vice President President Purchasing Quality & CEO AB Electrolux AB Electrolux AB Electrolux STATEMENT OF CONFIDENTIALITY AB Electrolux gives its assurance that any information provided by suppliers will be treated as totally confidential. AB Electrolux and its advisors, who are bound by a confidentiality agreement, will have sole access to this information. GSQA EL 29002P 2007 Page 2 of 13

3 CONTENTS 1.0 Introduction 2.0 Assessment question answering and scoring 3.0 Overall scoring and rating sheets 4.0 Assessment summary of weakness and specific requirement supplement Reference Documents ISO9001:2000, ISO/TS16949, QS-9000 or equivalent - Quality Systems ISO9000: Quality Management Systems Fundamentals and Vocabulary The Global SQA is defined through the following documents: EL GSQA Policy and Definitions EL Supplier Profile Questionnaire EL29002A - Supplier Process Audit Questionnaire EL29002P - Preliminary Supplier Process Audit Questionnaire EL Supplier Pre-Production Quality Assurance EL Supplier/Commodity Quality Statusing Process EL29005A - Supplier/Commodity Purchasing Status Incl. On Hold Process EL Supplier Self Certification Requirements EL Supplier Requirements relating to Ongoing Supply and Evaluation These documents are supported by: The Integrated Product Development Process The Purchasing Process Procedures and Tools GSQA EL 29002P 2007 Page 3 of 13

4 1.0 INTRODUCTION Aims The Aims of the pre assessment are the following: To understand supplier s potential performance; To understand if a proper management methodology exists within the whole organization; To understand if EMA expectations can be successfully met by the potential supplier. This document also contains sheets such as the Assessment weaknesses and Specific Requirement supplement, which can be used to understand completely the potential performance of the supplier. GSQA EL 29002P 2007 Page 4 of 13

5 2.0 ASSESSMENT QUESTION ANSWERING AND SCORING Question Answering and Scoring Question response Points Rationale CAR NO 0 Required, but not included in Management System YES BUT 1 Included in the Management System but requires improvement YES 2 In the Management System and capability to effectively implement the system Yes Yes No Assessment rating The result of the assessment will be calculated as a percentage of the maximum applicable scoring. The supplier classification shall be assessed as: RATING STATUS CRITERIA EXPLANATION A Acceptable >= 75%, as average level, including all the sections. and A supplier that conforms to audit requirements. The supplier displays very good discipline and execution of the process management system. Minimum score 1 on all the questions. B Unacceptable < 75%, as average, including all the sections. The supplier is not considered suitable, at this time, for Electrolux. or Minimum score 1 is not achieved on all questions. CAR = Corrective action required (Electrolux will resurvey to evaluate the CAR implementation within 6 months) GSQA EL 29002P 2007 Page 5 of 13

6 3.0 POTENTIAL SUPPLIER QUALITY MANAGEMENT PRELIMINARY ASSESSMENT OVERALL SCORING RATING SHEET / CHECK LIST GUIDE Company name Certification held (e.g. ISO9001) Commodity Address Contact Language Capability Lead auditor Auditors Sect. Assessment area Max Actual % 1.0 Management Quality Planning Purchasing Control of Production Calibration and Maintenance 6 60 The assessment has been carried out on a sample basis. RATING In every section, part of the questions content involves also elements that are in strict connection with other significant items and organization process area. Date Signature Electrolux Supplier GSQA EL 29002P 2007 Page 6 of 13

7 1.0 Management PRE ASSESSMENT AUDIT - SECTION QUESTIONNAIRE QUESTION a) Does the supplier organisation hold a current ISO9001 or equivalent certification (e.g. ISO/TS16949) from an accredited certification body for the scope of product/services to be supplied? b) Have quality objectives (both internal and external) been established and agreed using feedback from customers and other available information? c) Is there a system to measure quality costs that monitor internal failures, external failures, prevention, and appraisal? d) Have objectives been analyzed and are actions being taken if the targets are not achieved? [internal targets and consequent activities have to be considered too]. e) Have specific improvement projects been identified and are they managed with appropriate measurables and verified for effectiveness? f) Are internal audits being conducted as per schedule and effective root cause analysis and corrective action undertaken? g) Are management reviews performed at defined intervals with active participation of senior management? h) Is there a system established to investigate the causes of non-conformance (internal and external, i.e. customer complaints and returned parts, analysis) and are appropriate corrective actions developed to eliminate them? i) Is the effectiveness of corrective action verified in a proper way (including targets, trends, PDCA method etc) in order to prevent recurrences j) Has a system been established to identify training needs and conduct training of all personnel performing activities affecting quality? ASSESSOR REMARKS SECTION MAX SCORE 20 SECTION APPLICABLE SCORE. SECTION ACHIEVED SCORE TOTAL: GSQA EL 29002P 2007 Page 7 of 13

8 2.0. Quality Planning QUESTION a) Is there a new product introduction process in place which addresses the following? - Review of customer requirements; - Involvement/interfaces with customers & suppliers; - Feasibility studies; - Tooling planning; - FMEA s; - Identification/control of critical characteristics; - Measurement Systems Analysis; - Control Plans and Flow Charts; - Sample identification and submission; - Evaluation of process capability and use of appropriate statistical methods; - Evaluation of products over intended lifetime; - Management of changes in the above. b) Can the supplier organization demonstrate capability to undertake Failure Mode and Effect Analysis (FMEA)? c) Can the supplier organization demonstrate that they are able to perform statistical process capability studies and utilise statistical process control methods? d) Is there an effective system for approval/ validation of parts and where necessary, processes both internal and external prior to commencement of production at the supplier organization s facility? ASSESSOR REMARKS SECTION MAX SCORE 8 SECTION APPLICABLE SCORE. SECTION ACHIEVED SCORE TOTAL: GSQA EL 29002P 2007 Page 8 of 13

9 3.0. Purchasing QUESTION a) Is there an effective system for ongoing monitoring of supplier performance capability and is QS Management a requirement? b) Is there a defined process for sample submission from suppliers and for sample evaluation? c) Are suppliers required to notify the organization of any changes made to supplied products? ASSESSOR REMARKS SECTION MAX SCORE 6 SECTION APPLICABLE SCORE. SECTION ACHIEVED SCORE TOTAL: GSQA EL 29002P 2007 Page 9 of 13

10 4.0 Control of Production QUESTION a) Are procedures and work instructions available at the work stations? b) Do procedures [or control plans] specify requirements for operation, inspection, testing, gauging, production start-up approval [including appointed responsible] as well as product, process and tooling changes, with recorded results? c) Have special processes been identified and appropriate controls applied? d) Are statistical methods implemented [SPC] as required by control plans? [Process capability index CPK=>1.33 where applied to relevant parameters] e) Are materials, products and constituent components, and are homogeneous batches kept separated identified at all stages of production including incoming and final warehousing? f) Has provision been made for traceability of product to source and where necessary to customer? g) Are inspections and tests performed at defined stages with clear indication of inspection/test status? h) Has an effective system been implemented for handling, storage, packaging, delivery and preservation of the product? i) Is the work environment clean and well organized? j) Is there an effective system to monitor outgoing product quality through a statistical audit of ready to ship products? ASSESSOR REMARKS SECTION MAX SCORE 20 SECTION APPLICABLE SCORE. SECTION ACHIEVED SCORE TOTAL: GSQA EL 29002P 2007 Page 10 of 13

11 5.0. Calibration and Maintenance QUESTION a) Is there a system in place which ensures that appropriate measuring and test equipment is properly calibrated at periodic intervals with traceability to national/ international standards and the performance of MSA (Measurement Systems Analysis) studies? b) Is there a planned maintenance system for all equipment including a maintenance schedule, defined criteria, frequencies and assigned responsibilities and records? d) Is there a system to manage key manufacturing equipment spare parts including their identification and availability? ASSESSOR REMARKS SECTION MAX SCORE 6 SECTION APPLICABLE SCORE. SECTION ACHIEVED SCORE TOTAL: GSQA EL 29002P 2007 Page 11 of 13

12 Comments: 4.0 ASSESSMENT SUMMARY OF WEAKNESS AND SPECIFIC REQUIREMENT SUPPLEMENT Summary assessment weakness points: Section/Pos. Description Non conformity GSQA EL 29002P 2007 Page 12 of 13

13 Customer EMA Specific Requirement Supplement: Points arisen Assessor Notes/Comments GSQA EL 29002P 2007 Page 13 of 13