Cost of Poor Quality
|
|
- Robert Kristopher Parrish
- 5 years ago
- Views:
Transcription
1 Cost of Poor Quality
2 Managers and workers speak the language of things but Senior leaders speak the language of money... COPQ allows us to translate the things into money.
3 Cost of Poor Quality Prevention Appraisal: Prediction Audit Cost of Attaining Quality Appraisal: Detection Failure: Internal External Cost of Poor Quality
4 Quality Costs Components $ Conformance $ Non-Conformance $
5 Total Quality Cost I want my money back! Prevention Appraisal Internal Failure External Failure $ Cost of Quality (COQ)
6 COPQ Overview Definitions All activities and processes that do not meet agreed performance and/or expected outcomes Costs that would disappear if every task were always performed without deficiency Actual Cost - Minimum Cost = COPQ
7 Traditional Cost of Poor Quality (4-5% of Sales) When quality costs are initially determined, the categories included are the visible ones as depicted in the iceberg below. Waste Rejects Testing Costs Rework Customer Returns Inspection Costs Recalls
8 Cost of Poor Quality As an organization gains a broader definition of poor quality, the hidden portion of the iceberg becomes apparent. Rejects Testing Costs Rework Waste Customer Returns Inspection Costs Recalls Excessive Overtime Pricing or Late Paperwork High Costs Billing Errors Excessive Field Incorrectly Completed Services Expenses Lack of Follow-up Sales Order on Current Programs Excessive Employee Turnover Planning Delays Excess Inventory Customer Allowances Complaint Handling Overdue Receivables Premium Freight Costs Excessive System Costs Unused Capacity Time with Dissatisfied Customer COPQ ranges from 15-25% of Sales Development Cost of Failed Product Hidden COPQ: The costs incurred to deal with these chronic problems
9 Quantifying the Potential Benefit Sigma 6 sigma 5 sigma 4 sigma 3 sigma 2 sigma Cost <10% of sales 10-15% of sales 15-20% of sales 20-30% of sales 30-40% of sales
10 What Does Reality Look Like? The ratio of the individual category costs to total costs varies widely. Many companies exhibit ratios which look like the following: Quality Cost Category Percent of Total Internal Failure 25 to 40 External Failure 25 to 40 Appraisal 10 to 50 Prevention.05 to 5 What's Wrong With This Picture?
11 Examples of Prevention Expense Quality Planning Training and Education Process Definition Customer Surveys Preproduction Reviews Technical Manuals Detailed Product Engineering Early Approval of Product Specifications Purchase Cost Targets Process Capability Studies Preventive Maintenance Supplier Qualification Job Descriptions Housekeeping Zero-Defect Program
12 Examples of Appraisal Expense Test Inspection Process Controls Train QA Personnel Product Audits Quality Systems Audits Customer Satisfaction Surveys and Audits Prototype Inspection Accumulating Cost Data Supplier Certification Employee Surveys Security Checks Safety Checks Reviews: Operating Expenditures Product Costs Financial Reports Capital Expenditures
13 Examples of Internal Failure Costs Substandard Product Scrap or Rework Re-inspection Redesign/Engineering Change Process Modifications Payroll Errors All Expediting Costs Off-Spec/Waiver Abandoned Programs Supplier Problems Scrap and rework Late deliveries Excess inventory Equipment Downtime Accidents, Injuries Absenteeism Unused Reports Missed Schedule Cost Lost Sales (any cause)
14 Examples of External Failure Costs Product Recall Handling Complaints Customer Service Caused by Errors Products Returned Analysis of Returns Evaluation of Field Stock Late Payments and Bad Debts Lawsuits Reports Sales and service Returns and allowances Failure Lost Sales Because of Customer Dissatisfaction!
15 Non-value Added Work Definition Common activities that provide no benefit to customers. Some result from internal or external failure Some are unnecessary inspection Examples Rarely used information systems Memos never read Financial reports not used Irrelevant procedures Meetings with no objectives or outcomes
16 The Hidden Organization Step 1 Test Step 2 Test Product Floor Space Analyze Analyze The Hidden Factory Fix Fix Value Added Non-Value Added Floor Space Floor Space Philip R. Thomas, Competitiveness Through Total Cycle Time. McGraw-Hill (1990) Theoretical Cycle Time: The back-to-back process time required for a single unit to complete all stages of a task without waiting, stopping, or setups.
17 Why Cost of Poor Quality? Reporting Tool Comparisons Trends Analytical Tool Priorities Tradeoffs Investment Tool ROI
18 Focus of COPQ Efforts Identify and Quantify Quality Costs Expose the Hidden Factory Ongoing Measurement System Breakthrough Improvement
19 Advantages of Using Quality Costs for Management Advantages Reducing the cost of poor quality is one of the best ways to increase a company's profit. Provides manageable entity and a single overview of quality. Aligns quality and goals. Prioritizes problems and provides a means to measure change/improvement. Provides a means to correctly distribute controllable quality cost for maximum profits. Promotes the effective use of resources. Provides incentives for doing the job right every time.
Cost of Quality. Appendix 2B. Copyright 2006, The McGraw-Hill Companies, Inc.
Cost of Quality Appendix 2B Copyright 2006, The McGraw-Hill Companies, Inc. Learning Objective 9 (Appendix 2B) Identify the four types of quality costs and explain how they interact. Quality of Conformance
More informationThe Cost of Poor Quality (COPQ) Speaking the Language of Money
The Cost of Poor Quality (COPQ) Speaking the Language of Money Background and Satisfied Clients Walter Tighe President/Owner of Sustaining Edge Solutions, Inc. Management Consulting & Training Firm Founded
More informationCONTROL. Chapter 3-7. Cost of Quality Institute of Industrial Engineers 3-7-1
Chapter 3-7 Cost of Quality 2011 Institute of Industrial Engineers 3-7-1 Cost of Quality Topics Introduction Understanding Quality Cost Categories and Models Hidden Costs Benefits of a Cost of Quality
More informationContinuous Improvement Toolkit
Continuous Improvement Toolkit Cost of Quality Managing Risk PDPC Pros and Cons Importance-Urgency Mapping RACI Matrix Stakeholders Analysis FMEA RAID Logs Break-even Analysis Cost -Benefit Analysis PEST
More informationCHAPTER 2 COST OF POOR QUALITY
CHAPTER 2 COST OF POOR QUALITY Expected Outcomes Understanding of how quality costs can be used in decision making Identify the interrelationships between and among the different types of quality costs
More informationCost of Poor Quality. BPF2123 Quality Management System
Cost of Poor Quality BPF2123 Quality Management System Chapter Outline Cost of Poor Quality 1. Defining Quality Costs 2. Types of Quality Costs Prevention Costs Appraisal Costs Failure Costs Intangible
More informationControl Plans: Ensuring the Economic Return of the Application of Statistical Thinking in Improvement Projects. Robert Mitchell 3M Corporate Quality
Control Plans: Ensuring the Economic Return of the Application of Statistical Thinking in Improvement Projects Robert Mitchell M Corporate Quality Statistical Thinking is a philosophy of learning and action
More informationCREATING BUSINESS AGILITY Getting Results Faster Better Longer. Presented by: Lew Sears GE HR Alumni Conference October 20 th 2017
CREATING BUSINESS AGILITY Getting Results Faster Better Longer Presented by: Lew Sears GE HR Alumni Conference October 20 th 2017 Organization Development Mission BUILDING BUSINESS CAPACITY TO ADAPT, RENEW,
More informationUsing Quality Tools to Increase Efficiency, Reduce Costs & Increase Profit
Using Quality Tools to Increase Efficiency, Reduce Costs & Increase Profit 1. Quality Greats, 2. Defects and Profit, 3. Cost of Quality 4. Cost of Poor Quality, 5 Calculating the Cost of Poor Quality Pyramid
More informationQuality. Costs of Quality-CoQ DEG/FHC 1
Quality Costs of Quality-CoQ DEG/FHC 1 Cost of Quality-CoQ The concept of Cost of Quality CoQ is simple yet central to Quality. It attaches a monetary value to quality activities. Therefore, the organization
More informationReducing the Cost of Quality with Real-Time SPC
Reducing the Cost of Quality with Real-Time SPC The level of global competition faced by today s organizations has put more pressure on the bottom line than ever before. To realize market-leading performance,
More informationThe Cost of Poor Quality
Energy Upgrade California The Cost of Poor Quality John Tooley, Advanced Energy June 24, 2014 1 Energy Upgrade California Home Upgrade Energy Upgrade California offers rebates for saving energy and making
More informationQUALITY COST ANALYSIS IN AN INDUSTRY
QUALITY COST ANALYSIS IN AN INDUSTRY L. Emmanual *, V.K. Kannan, L. Ragunath Department of Mechanical Engineering, M. Kumarasamy College of Engineering, Karur, India. Corresponding author mail: * emmanuall.mech@mkce.ac.in
More informationPractical Continuous Improvement
Practical Continuous Improvement Practical Continuous Improvement David Moeller, Graybar Electric Marshall Stowers, Miller Electric Quinten Henry, Graybar Electric This session is eligible for 1 Continuing
More informationJindal Stainless Cost of Poor Quality
Jindal Stainless Cost of Poor Quality Jindal Stainless 1.8Million Mt Stainless Steel. Sales Turnover : Rs13,000 Crores/Annum Hisar (HR/CR Products & Specialty Products) Jajpur (HR/CR Products, Ferro-alloys,
More informationGE 6757 TOTAL QUALITY MANAGEMENT LECTURE NOTES UNIT 1
GE 6757 TOTAL QUALITY MANAGEMENT LECTURE NOTES UNIT 1 UNIT I INTRODUCTION 1.1 Meaning of Quality Quality referred as Grade of service / productreliability safetyconsistencyconsumer's perception Quality
More informationKillTest *KIJGT 3WCNKV[ $GVVGT 5GTXKEG Q&A NZZV ]]] QORRZKYZ IUS =K ULLKX LXKK [VJGZK YKX\OIK LUX UTK _KGX
KillTest Q&A Exam : IIA-CIA-Part3 Title : Certified Internal Auditor - Part 3 study guide with online review Version : Demo 1 / 8 1.A traditional quality control process in manufacturing consists of mass
More informationHow Lean Six Sigma reduces the Cost of Poor Quality in Organisations. Alex Colman. Lean Six Sigma MBB - BEng Mech. Eng.
How Lean Six Sigma reduces the Cost of Poor Quality in Organisations Alex Colman Lean Six Sigma MBB - BEng Mech. Eng. MCIPS - PGCE 1 2 3 4 5 6 7 Philip B Crosby (1926-2001) "Quality is conformance to
More informationTolu Adesalu Head of Procurement West Africa Cadbury Nigeria PLC Nigeria
Tolu Adesalu Head of Procurement West Africa Cadbury Nigeria PLC Nigeria Manufacturing in Nigeria: Yesterday, Today & Tomorrow Tolu Adesalu Purpose: Spark debate on the benefits of making Nigeria the manufacturing
More informationCD Supplier Handbook. * Marine Canada Acquisition Limited Partnership DBA Teleflex Canada
* 2 / 8 TABLE OF CONTENTS 1. Section One Introduction 1.1. Objective 1.2. Scope 2. Section Two Quality Expectations 2.1 Change Notification 2.2 Quality Data & Records 2.3 Verification of Supplier's Products
More informationCHAPTER 6 COSTS OF THE POOR QUALITY. Page No. 6.1 Quality Defined Evolution of the Quality functions
CHAPTER 6 COSTS OF THE POOR QUALITY Page No. 6.1 Quality Defined 155-157 6.2 Evolution of the Quality functions 157-160 6.3 Importance of cross-functional cooperation in 21st century organizations 160-162
More informationLABORATORY UALITY OSTS: GOOD, BAD, AND
LABORATORY UALITY OSTS: GOOD, BAD, AND Lucia M. Berte LABORATORIES MADE BETTER! P.C. BROOMFIELD, COLORADO, USA 2do. Congreso Internationale para accreditacion en el sector salud 24 y 25 de agusto 2017
More informationWestern Diversified Plastics, LLC. Supplier Requirements Manual
Western Diversified Plastics, LLC. Supplier Requirements Manual Revision Date: 12/10/2019 TABLE OF CONTENTS 1.0 Introduction.. 3 2.0 WDP Supplier Policy.. 4 3.0 Scope... 4 4.0 Launch Readiness Measures...
More informationUNIVERSITY OF TOLEDO INTERNAL AUDIT DEPARTMENT SCHEDULE PRODUCTION
The following control objectives provide a basis for strengthening your control environment for the process of scheduling production. When you select an objective, you will access a list of the associated
More informationGeneral Quality Assurance Procedure (QAP) QAP: 13.0 Subject: Control of Nonconforming Product Date: 11/21/13 Created By: Approved By: Rev: C
1.0 PURPOSE This procedure applies both to the review and subsequent disposition of suspect/defective material purchased for or assembled in-house and to suspect/defective products returned for repair
More informationLEVERAGING COPQ TO ENHANCE COMPETITIVENESS OF INDIAN APPAREL INDUSTRY A HIDDEN OPPORTUNITY
IMPACT: International Journal of Research in Engineering & Technology (IMPACT: IJRET) ISSN(E): 2321-8843; ISSN(P): 2347-4599 Vol. 2, Issue 5, May 2014, 293-300 Impact Journals LEVERAGING COPQ TO ENHANCE
More informationSupplier Quality Manual
Supplier Quality Manual Document No. F-PM010 Rev 3 Owner Supplier Quality Page 1 OF 11 TABLE OF CONTENTS 1.0 Purpose 3 2.0 Scope... 3 3.0 Quality System Requirements... 3 4.0 Approved Supplier List (ASL).
More information9. Project Quality Management- Introduction
Construction Project Management (CE 110401346) 9. Project Quality Management- Introduction Dr. Khaled Hyari Department of Civil Engineering Hashemite University Content Quality: What? (The concept of quality)
More informationChapter 12 Applications in Manufacturing Sector. Book:- Waman S Jawadekar
Chapter 12 Applications in Manufacturing Sector Book:- Waman S Jawadekar Introduction This chapter is an introduction to the business applications of MIS. For each application, inputs, which are processed
More informationQuality. Monitoring & Controlling Processes. Planning. Processes. Executing Processes. Process. Knowledge Area. Monitoring &
PMBOK 5 Ed. DEI- Monitoring & Controlling Processes Planning Processes Enter phase/ Start project Initiating Processes Closing Processes Exit phase/ End project Executing Processes Knowledge Area Process
More informationBest practices in Quality Metrics. Vivek Arora Partner, McKinsey & Company IPA CONFERENCE FEBRUARY 2019
Best practices in Quality Metrics Vivek Arora Partner, McKinsey & Company IPA CONFERENCE FEBRUARY 209 Management reviews & quality metrics have existed for a while Management review should provide assurance
More informationSupplier Requirements Retail Information Svcs LLC Fastener Division
Supplier Requirements Retail Information Svcs LLC Fastener Division REVISION : 1 PAGE 1 of 11 TABLE OF CONTENT SECTION PAGE Supplier Evaluation and Selection Process 3 Supplier Performance Evaluation 4
More informationSample CPI Project Selection Criteria And Project Charter
Sample CPI Project Selection Criteria And Project Charter Sample CPI Project Selection Criteria The most successful CPI projects are targeted at processes and value streams critical to the organization
More informationOnline Student Guide Total Productive Maintenance
Online Student Guide Total Productive Maintenance OpusWorks 2016, All Rights Reserved 1 Table of Contents LEARNING OBJECTIVES... 2 INTRODUCTION... 2 MEETING CUSTOMER DEMAND... 2 UNPLANNED DOWNTIME... 3
More informationDocument No.: INS Rev: B Origination Date: 10/30/2013
1.0 Purpose This instruction is to describe the process for Cost of Poor Quality (COPQ) calculation, along with process for Cost Recovery with supplier caused problems. This applies to all purchased materials,
More informationProduct Realization. Ameritube LLC 1000 N. Hwy 77, Hillsboro TX Revision Level: Procedure No. A
5/8/2012 Page No. 1 of 32 Date Description Of Change Signature Rev. Level 5/8/2012 New Document Jeremy Wilson Procedure pproval: Company Title: Date: Quality Manager 5/8/2012 5/8/2012 Page No. 2 of 32
More informationUNIVERSITY OF MINNESOTA FACILITIES MANAGEMENT AWAIR PROGRAM
UNIVERSITY OF MINNESOTA FACILITIES MANAGEMENT AWAIR PROGRAM Effective: November 17, 2010 INTRODUCTION: The goal of A Workplace Accident Injury Reduction (AWAIR) program is to ensure the safety and health
More informationANCHOR ISO9001:2008 RPR-007 MARINE SERVICES ADDITIONAL PROCEDURE PRODUCT REALISATION
PRODUCT REALISATION Document Control Revision History PAGE REASON FOR CHANGE REV. REVIEWER / AUTHORISED BY: RELEASE DATE: ALL NEW DOCUMENT A J.BENTINK 5/08/2016 Revision Approval: J.BENTINK Signature:
More informationContract and Procurement Fraud
Contract and Procurement Fraud Performance Schemes 2018 Association of Certified Fraud Examiners, Inc. Invoicing Schemes Vendor submits fraudulent invoices to generate false payments. False invoices Inflated
More informationDepartment of Industrial Engineering TQM presented by Dr. Eng. Abed Schokry
Department of Industrial Engineering TQM presented by Dr. Eng. Abed Schokry Recognizing and rewarding Quality Promotion of high quality goods and services Malcolm Baldrige National Quality Award (MBNQA)
More informationLecture 6 MBF2213 Operations Management Prepared by Dr Khairul Anuar. L6: Quality Management
Lecture 6 MBF2213 Operations Management Prepared by Dr Khairul Anuar L6: Quality Management Capacity planning and control Operations strategy Design Improvement Quality management Planning and control
More informationELEMENTS OF MANUFACTURING BASICS
ELEMENTS OF MANUFACTURING BASICS ELEMENTS OF MANUFACTURING BASICS Basic System Model Inputs Conversion Process RESULTS Resource Allocation for Improvement DATA Management Reviews MANUFACTURING BASICS CATEGORY
More informationQUALITY COST. COSTS, PROFIT Quality costs involves all department; purchasing, design, etc.
QUALITY COST Final analysis - value of QC / QA / TQM initiative and programmes based on ability to contribute to profits, Therefore, most effective performance measure is cost of poor quality Efficiency
More informationLEAN INNOVATION - R&D.
LEAN INNOVATION - R&D www.fourprinciples.com BACKGROUND Generating innovative ideas and developing them into competitive products is vital to being genuinely successful in an ever more competitive marketplace.
More informationCOST OF QUALITY (COQ): WHICH COLLECTION SYSTEM SHOULD BE USED?
COST OF QUALITY (COQ): WHICH COLLECTION SYSTEM SHOULD BE USED? Gary Zimak Manager, Quality Improvement SUMMARY It is hard to believe that it has been fifty years since Juran introduced Gold in the Mine,
More informationJustifying Advanced Finite Capacity Planning and Scheduling
Justifying Advanced Finite Capacity Planning and Scheduling Charles J. Murgiano, CPIM WATERLOO MANUFACTURING SOFTWARE 1. Introduction How well your manufacturing company manages production on the shop
More informationSupplier Quality Manual
including subsidiaries of Mexico and Canada Supplier Quality Manual Issue date: March 1, 2010 Revised: April 7, 2011 Page 1 of 14 Corporate Quality Statement Quality plays a vital role in SCHOTT Gemtron
More informationUNIT 2 QUALITY PHILOSOPHY
UNIT 2 QUALITY PHILOSOPHY 1 Quality What is quality? It is a relative word It lies in the eyes of the perceiver According to ISO 9000:2000, it is defined as the degree to which a set of inherent characteristics
More informationIIA-CIA-Part3 IIA. Certified Internal Auditor - Part 3, Business Analysis and Information Technology
IIA IIA-CIA-Part3 Certified Internal Auditor - Part 3, Business Analysis and Information Technology http://killexams.com/pass4sure/exam-detail/iia-cia-part3 Question: 145 Quality costing is similar in
More informationTQM i.e. (Total Quality Management) Construction Projects
TQM i.e. (Total Quality Management) In Construction Projects Concepts of i) KAIZEN i. e Continuous Improvement ii) ZERO DEFECTS i. e. Perfection in what ever we do Total quality management is a managerial
More informationSupplier Excellence General Requirements
Supplier Ecellence General Requirements Consumer Goods General Merchandise & Non Trade Table of Contents Contents SECTION 1 - Product Design and Risk Assessment SECTION 2 - Product Control and Process
More informationTen Requirements for Effective Process Control
Published in ASQ Quality Progress and won the Paper of the Year Award in 2002. Ten Requirements for Effective Process Control Thomas A. Little Ph.D. Thomas A. Little Consulting 12401 N Wildflower Lane
More informationVisual Controls : Applying Visual Management to the Factory
Visual Controls : Applying Visual Management to the Factory Table Of Contents: Introduction xi Acknowledgments xix Chapter 1 Importance of the Visual Factory 1 (16) The Common Ground of Production 1 (6)
More informationOPW Engineered Systems
1 of 5 1.0 Purpose 1.1 The purpose of this manual is to promote a clear understanding of OPW Engineered Systems (OPW-ES) expectations and requirements for suppliers. This manual explains the process OPW-
More informationGenesis Corporate Strategy Diagnostic
Genesis Corporate Strategy Diagnostic Objectives 1. To stimulate strategic thinking 2. To explore possible new strategic directions 3. To explore possible improvements in strategic alignment and readiness
More informationDue Diligence to Exit
Due Diligence to Exit Finding and Mining Value Hidden in Operations September, 2012 The Competition is Fierce. Change the Rules. Company Overview The ProAction Group serves private equity firms who invest
More informationMetrics Madness. What Gets Measured Gets Managed? Examining the Gaps Between Managers Beliefs About Metrics and What Workers Actually Do
Metrics Madness What Gets Measured Gets Managed? Examining the Gaps Between Managers Beliefs About Metrics and What Workers Actually Do Unpublished Research, 2007-2012 February 2018 bobemiliani www.bobemiliani.com
More informationDemystifying Cost Justification for Ergonomic Solutions
Demystifying Cost Justification for Ergonomic Solutions WEBINAR Ben Zavitz, CPE Chief Ergonomist brzavitz@icloud.com 207-271-ERGO ERGOHP.COM Agenda 1. An Approach to Cost Justification 2. Injury vs. Operational
More informationAssociation of American Railroads Quality Assurance System Evaluation (QASE) Checklist Rev. 1/12/2017
Company: Prepared By: Date: Changes from previous version highlighted in yellow. Paragraph Element Objective Evidence 2.1 Objective of Quality Assurance Program 2.2 Applicability and Scope 2.3 QA Program
More informationSupplier Questionnaire and On-site Supplier Evaluation
Supplier Questionnaire and On-site Supplier Evaluation GENERAL EVALUATION INSTRUCTIONS Purpose Application This On-site Supplier Evaluation (OSE) is to assess the supplier's ability to produce a quality
More informationQuality Manual Template ISO 9001:2015 Quality Management System
Quality Manual Template Table of Contents 1 INTRODUCTION... 5 2 QUALITY MANAGEMENT PRINCIPLES... 6 3 REFERENCES & DEFINITIONS... 6 4 CONTEXT OF THE ORGANIZATION... 8 4.1 ORGANIZATIONAL CONTEXT... 8 4.2
More informationSUPPLIER QUALITY SYSTEM SURVEY
SUPPLIER QUALITY SYSTEM SURVEY DATE (M/d/yy): 55 Dragon Court Woburn, MA 01801 Tel: (781) 933-7300 Fax: (781) 935-4529 GENERAL INFORMATION Supplier Name: Physical Address: City: State: Zip: Sr. Company
More informationHUGHS LIMITADA- SHEQ HSE RESPONSIBILITIES
HSE RESPONSIBILITIES All levels of Management take an active interest in the development and implementation of the Health & Safety and Environmental Management System. Demonstrating Leadership in HSE Participation
More informationSupplier Partnership. BPF 2123 Quality Management System
Supplier Partnership BPF 2123 Quality Management System 1 Chapter Outline Introduction Principles of Supplier Partnership Sourcing Supplier Selection Supplier Certification Supplier Rating Relationship
More informationIs Your Management Review Process Adding Value? Techniques to Assure That It Does. Presented by: Angelo Scangas President Quality Support Group, Inc.
Is Your Management Review Process Adding Value? Techniques to Assure That It Does Presented by: Angelo Scangas President Quality Support Group, Inc. What s Going On? (Topic 1) What s Going On? What s happening
More informationClause Map IATF 16949:2016 to ISO/TS 16949:2009
Table of Contents Table of Contents Foreword Foreword + Foreword Automotive QMS Standard + History + Goal + 0.5 Goal of this Technical Specification + Remarks for Certification + Remarks for Certification
More informationLeverage Data-Driven Manufacturing for Greater Productivity, Efficiency and Profits
Leverage Manufacturing for Greater Productivity, Efficiency and Profits SME Smart Manufacturing Series Cincinnati, OH May 24, 2017 Presented by: John Rattray, Senior VP, Sales & Marketing, MEMEX Inc. Agenda
More informationSupplier Requirements Manual
Supplier Requirements Manual REVISION : 2 TABLE OF CONTENTS SECTION PAGE Supplier Definition, Evaluation and Selection Process 2 Supplier Performance Evaluation 3 Change Notification Requirements 4 Specifications
More informationA beginners guide to moving to an ERP
A beginners guide to moving to an ERP 2 Contents This paper is for companies considering an ERP and looking to justify the investment in new technology. This paper will provide methods to identify and
More informationA Consumer s Guide to... Return on Training Investment
A Consumer s Guide to... Return on Training Investment You may manage or own a business. You may be a trainer. In either case, you need to understand and implement ROTI principles and practices. This guide
More informationSNAP-ON INCORPORATED STANDARD ON FACILITY SPECIFIC REQUIREMENTS
SNAP-ON INCORPORATED STANDARD ON FACILITY SPECIFIC REQUIREMENTS Approval: Date: SEQ80.01.doc Page 1 of 15 Rev. 05/01/05 0.0 Introduction and overview The QFS system document (Tier I) includes both corporate
More informationHow to Get Started with Quality Performance Management
How to Get Started with Quality Performance Management In an effort to catch quality nonconformances earlier and reduce cost, companies are focused on collecting as much performance data as possible. This
More informationSUPPLIER QUALITY MANUAL For ISO/TS16949:2009 (Level 1)
1 of 8 General Introduction Standard Motor Products, Inc. Greenville Operations (SMP) is a registered TS-16949 facility. SMP has earned a reputation for providing products of consistent quality, competitive
More informationProcess Mapping What It Means for You. FAQs. Desired Results. 5) What are Fastenal s objectives? 1) What is a process mapping?
Process Mapping What It Means for You At Fastenal, we do much more than just ship products out of a catalog; we can work closely with you to uncover hidden sources of supply chain waste and provide total
More informationConnecticut Valve & Fitting Co.
Connecticut Valve & Fitting Co. 120 Long Hill Cross Road Shelton, CT 06484 Phone 203.929.6341 Fax 203.929.1831 Revision 03 Date of Revision 12/14/2010 Quality Manual Approved by: Greg Hines (President)
More informationEBITDA Optimization for High Tech Manufacturing
EBITDA Optimization for High Tech Manufacturing At a Glance This paper will help High Tech Manufacturers look at industry benchmarks to compare with their own EBITDA performance, along with industry trends
More information4/10/2013. Quality Systems for Central Service Departments. Welcome! 3M Sterile U Network 3M Sterile U Web Meeting April 18, 2013
3M Sterile U Network 3M Sterile U Web Meeting April 18, 2013 s for Central Service Departments Today s meeting times are 9:00 a.m., 11:00 a.m., and 1:00 p.m. CST To hear audio, call 800-937-0042 and enter
More informationAre your planning and scheduling processes using best practices?
Empowering ERP Asset Management Solutions Are your planning and scheduling processes using best practices? Improve asset utilization and uptime By Aleks Vujicic, VP Product Management Few people have as
More informationCost of Quality as a Driver for Continuous Improvement - Case Study Company X
National University of Science and Technolgy NuSpace Institutional Repository Industrial and Manufacturing Engineering http://ir.nust.ac.zw Industrial and Manufacturing Engineering Publications 2013-01
More informationABC Metals, Inc. NONFERROUS METALS PRECISION SLITTING
SCOPE This section describes the responsibility, authority, and management structure of the facility. 1.1 QUALITY POLICY The President has the ultimate responsibility for the facility s products and services.
More informationOperations Management
9-1 Management of Quality Operations Management William J. Stevenson 8 th edition 9-2 Management of Quality CHAPTER 9 Management of Quality McGraw-Hill/Irwin Operations Management, Eighth Edition, by William
More informationOnline Course Manual By Craig Pence. Module 12
Online Course Manual By Craig Pence Copyright Notice. Each module of the course manual may be viewed online, saved to disk, or printed (each is composed of 10 to 15 printed pages of text) by students enrolled
More informationSupplier Quality System Requirements Manual
Supplier Quality System Requirements Manual This manual available ON-LINE at www.axletech.com website Quality Policy "AxleTech International is committed to exceeding our customers expectations by continually
More informationNovember 12-15, 2018 ARIA Resort Las Vegas, NV Training Topics. Working Draft - Subject to Change
2018 Training Topics NEW Training Topics V16 Accounting Certification* This new IQMS certification session will take a thorough focus on key concepts and advanced features within V16 Accounting. Upon completion
More informationTable of Contents. 1.0 Introduction 1.1 Overview 1.2 Customer Responsibilities
1400 Lunar Drive Wapakoneta, OH 45895 Supplier Manual Table of Contents 1.0 Introduction 1.1 Overview 1.2 Customer Responsibilities 2.0 Supplier Quality Expectations 2.1 Quality System Requirements 2.2
More informationCOST OF QUALITY: WHEN DATA GETS SMART
COST OF QUALITY: WHEN DATA GETS SMART INTRODUCTION The ever more challenging environment of industry requires absolute control of all costs, and Cost of Quality is a key indicator for company performance.
More informationReal-time Visibility. RFID-enabled Applications for Manufacturing. Reference Guide OATSystems
Real-time Visibility RFID-enabled Applications for Manufacturing Reference Guide 2009 OATSystems Real-time Manufacturing Visibility Receiving Raw Material Warehouse Assembly Lines/ Manufacturing Final
More informationDo Not Copy or Post. From Press) BEP064. Harvard
CHAPTER SIX Processs Leaning From Processs Mapping and Management By Sue Conger (Business Expert Press) BEP064 May 28, 2011 2011 by Sue Conger. All rights reserved. Harvard Business Publishing distributess
More informationc) Have personnel been appointed to supervise the production operations across all shifts in order to ensure the product quality?
Factory s Quality Assurance Ability 1 Responsibilities and Resources 1.1 Responsibilities a) Have the responsibilities and interrelation of various personnel involved in quality activities been defined?
More informationSUPPLIER QUALITY PROGRAM Procurement Standard
SUPPLIER QUALITY PROGRAM Procurement Standard Revision: E Notice: This standard is subject to periodic review and may be revised at any time; users are cautioned to obtain the latest revision. 1.0 Purpose:
More informationQuality Manual. Print Name Title Date Prepared by L Naughton QA Consultant 9 th April 09. Reviewed by Bernard Lennon Fire and Safety Officer
Quality Manual Print Name Title Date Prepared by L Naughton QA Consultant 9 th April 09 Reviewed by Bernard Lennon Fire and Safety Officer 9 th April 09 Corporate Authorisation Joe Hoare Estates Officer
More informationGuide for the Preservation of Records For Public Water Utilities
Guide for the Preservation of Records For Public Water Utilities No. Types of Records Record Retention Corporate and General 1. Capital Stock Records:.. 2. Proxies and Voting Lists:... 3. Annual Report
More informationIntermediate Systems Acquisitions Course. The Manufacturing Process
The Manufacturing Process Historically, for hardware-intensive programs, production and deployment costs account for about one third of the total life cycle cost of a system. These ratios will vary for
More informationApplying 5S Lean Technology: An Infrastructure for Continuous Process Improvement
Applying 5S Lean Technology: An Infrastructure for Continuous Process Improvement Raid A. Al-Aomar Abstract This paper presents an application of 5S lean technology to a production facility. Due to increased
More informationSupplier Quality Specification 3DS Document P14 Rock Hill, South Carolina Revision A
Supplier Quality Specification 3DS Document 51000-P14 Rock Hill, South Carolina Revision A Revision History Change Description Revision Date All New Release 6/26/16 A Updated supplier classification section,
More informationQuality Management Chapter 14
Quality Management Chapter 14 1 Objectives What is Quality? Total Quality Management TQM in Service Cost of Quality Quality Improvements Quality Awards and Certifications 2 What is Quality? The Meaning
More informationDetailed Supplier Audit Report
Detailed Supplier Audit Report Requestor: ********************** Date: January 1, 2006 ********************** ********************** ********************** ********************** Attn: ***************
More informationOperations Management
7-1 Design of Work Systems 7-2 Design of Work Systems Operations Management William J. Stevenson CHAPTER 7 Design of Work Systems 8 th edition McGraw-Hill/Irwin Operations Management, Eighth Edition, by
More informationCustomer Service Operations Analysis. Prof. Charles Fine
Sloan School of Management Massachusetts Institute of Technology Customer Service Operations Analysis Prof. Charles Fine Adapted from material compiled by Prof. Gabriel R. Bitran Some Characteristics of
More informationQuestion No: 1 FINALTERM EXAMINATION Fall 2008 ACC311- Fundamentals of Auditing (Session - 1) When the cash sales should be recorded by the companies in order to achieve control objectives? Record the
More information