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39 Tр & Conditions ARTWORK & TYPESETTING Screen Printing/Embroidery Acceptable formats for printing: Adobe Illustrator (AI or EPS files) or Corel- Draw (CDR files). All art must be in vector format and all text/fonts must be converted to outlines. art to: Most art files are acceptable for embroidery. We accept digitized tapes (DST and EMB files). embroidery art/ tapes to: Typesetting Typesetting services are available for a minimal charge. Please provide the font as well as a mock-up or detailed layout. PROOFS Screen Printing - Digital proofs are ed within 2-3 days of receipt of the purchase order and usable electronic artwork. First paper proof is free, each additional proof is $10.00(G). Embroidery - A sew out (scanned image of a sewn item) is ed within 5 working days of receipt of purchase order and artwork. First sew out is free, additional sew outs may incur charges depending on stitch count. TC embroidery department will advise. IMPRINT INFORMATION Screen Printing - Film is kept on file for one year from last order. Reorders after one year will need new screens and will be billed at regular price. Ink color change charges are $31.25(G) per color. Metallic inks are available on golf and beach towels at a surcharge. Call customer service for details. Only dark color inks and tone-on-tone methods will be used to print on color beach towels. Dark golf and sport towels can be printed using methods other than tone-on-tone. Add a flash charge of $.30(G) per color. We use created PMS colors. We cannot guarantee exact PMS color matching, we will match as close as possible without a charge. 4-Color Process Screen Printing - This process is restricted to certain styles and has limitations depending on the detail of the design (Beach = 300 pc. min./sport & Golf = 500 pc. min.) It is advised that TC reviews all possible 4-color process artwork to determine whether or not it is suitable for this method of printing. 4-color process is not available on color towels white towels only. Most 4-color process jobs require the four primary screens as well as additional spot color screens depending on the design. Many designs originated in 4-color process can be converted to spot color printing and produced at a lesser charge. Our Art Department will determine whether this conversion can be done. Art charges are additional and will be determined at the time of art review. Embroidery - All embroidery prices are based on 5000 stitches (3000 for slippers). Additional stitches are $.38(G)/1000. Metallic threads are an additional $.50(Z) per item. Thread color change charge is $31.25 (G). If digitized file is supplied, TC can only increase/ decrease the size of the logo by 10-15% and requires an edit charge. TC ALWAYS uses solvy at no additional charge. All embroidered products (except robes) are bulk packed. If individual folding/packaging is needed, call for pricing. Monogramming - Add $7.50(G) to the blank price of the item for monogramming. There is no tape charge for this process. Embroidery font library available upon request. An electronic list of monograms must be ed to embroidery@terrycollection.com. Handwritten lists will not be accepted. RETURNS & CLAIMS All cancellations MUST be submitted in writing and are subject to restocking charges and/or cancellation fees. ALL returns MUST have a return authorization number which can be obtained by calling customer service. All claims for defective or misprinted merchandise must be made within 15 days of invoice date. Failure to do so will void all claims. PACKAGING Poly bagging is available at a surcharge of $.25(G) per item. Call for pricing on quantities over All robes are folded and packaged in individual poly bags at no additional charge. All printed and custom items are individually folded and bulk packed. SHIPPING INFORMATION Most printed or embroidered orders are F.O.B. Georgia, Call for F.O.B. on blank or custom orders. Freight quotes are estimated freight charges and may be adjusted at time of invoicing due to price fluctuations. Foreign shipments MUST ship on either your account or your customer s shipping account. Billing address must be submitted if 3rd party shipping account is provided. The shipping carrier is responsible for timely delivery once accepting consignment from factory. DROP SHIPMENT The first 2 drop shipments are no additional charge, each additional location is $8.00(Z). PRICES & SPECIFICATIONS Price and specifications are subject to change without prior notice. VARIANCES We reserve the right to substitute products of equal or better value when necessary. Variances in weight, size and imprint location of + _ 7% are considered to be within acceptable manufacturing tolerances. This may account for screen printed images not being 100% centered. Products may vary in color and texture from one lot to another. We cannot guarantee exact colormatching of products or ink colors on re-orders. PRODUCTION TIME Production time begins when both art & credit are approved. Most blank orders ship within 24 hours. For grommet and hook items, add 1-2 days. Normal production time for most imprinted/embroidered orders is 7-10 working days. Pre-preproduction samples may add 3-4 working days to normal production time. Rush orders are available, please call for charges. Production time for imported/custom orders varies, see individual items for details. CREDIT TERMS TC reserves the right to request pre-payment on orders. After processing your credit application, terms and credit limits will be determined. COPYRIGHT & TRADEMARK LAWS All logos pictured in this catalog with and without trademarks, copyrights and registration marks are shown in this catalog to illustrate our decorating capabilities ONLY and are NOT for sale. CARE INSTRUCTIONS Towels and robes must be washed prior to first use. Machine wash cold. Do not use bleach. Wash colors separately. OVER RUNS/UNDER RUNS Terry Collection reserves the right to bill and ship a 5% over/under run for orders of 144 pcs or more. For quantities under 144 pcs., there is a 10% over/under run. We do not guarantee exact quantity requests. You can request No Over Runs. These orders are subject to under runs. Shortages will not be re-done! Custom Jacquard orders are subject to a 15% over/under run on ALL orders, no exceptions. SAMPLE POLICY Samples may be purchased at end column price. Samples in good condition may be returned within 30 days for a full credit (less freight). Samples returned in a manner other than its original form will NOT be credited. All sample requests must be submitted in writing: fax or samples@terrycollection.com.

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