Woolworths / Countdown Update - Supplier Session

Transcription

1 Woolworths / Countdown Update - Supplier Session

2 Agenda Introductions Business Update Role of Quality NPD Process Supplier Portal 2020 Commitments Regulation Updates CoOL Labelling Allergen Labelling Break Evolution of the Audit Program Making the most from your Audit What issues are impacting customers Risk Assessment Workshop - Optional

3 The New Zealand QA Team working together

4 New Zealand QA Team National Food Safety and Compliance Manager Mark Bell Food Safety Manager Chris Gough (13/6/2017) Customer Liaison Officer Satrupa Gounder Category Quality Manager Food Sue Wheeler Quality Specialist Food Raj Reddy Quality Specialist Food Nancy Parker Quality Specialist Food Angela Yates Quality Specialist Food Nadya Nimmo Divisional Quality Manager Liz Luton Quality Training Manager Stella Stacey Quality Specialist - GM Deven Kumaran Quality Specialist Non-Food Nad Naidoo

5 The New Zealand QA Team Contacts Liz Luton Divisional Quality Manager Sue Wheeler Category Quality Manager - Food liz.luton@countdown.co.nz / sue.wheeler@countdown.co.nz / Mark Bell National Food Safety & Compliance Manager mark.bell@countdown.co.nz / working together Nancy Parker Quality Specialist - Food Stella Stacey Quality Training Manager nancy.parker@countdown.co.nz stella.stacey@countdown.co.nz / Angela Yates Quality Specialist - Food Raj Reddy Quality Specialist - Food angela.yates@countdown.co.nz raj.reddy@countdown.co.nz Deven Kumaran Quality Specialist General Merchandise Chris Gough Food Safety Manager Nadya Nimmo Quality Specialist - Food chris.gough@countdown.co.nz nadya.nimmo@countdown.co.nz Satrupa Gounder Customer Liason Officer satrupa.gounder@countdown.co.nz deven.kumaran@countdown.co.nz Nad Naidoo Quality Specialist Non-Food nad.naidoo@countdown.co.nz

6 OUR PURPOSE: We re here to make Kiwis lives a little better every day 6

7 Our Purpose & Values - How we reflect these in Quality 7

8 General Business Update 8

9 Our purpose is to create products our customers love Create awesome products our customers love Consolidate brands and range to the areas that matter Agree plans, accelerate priority areas, improve consistency Continue to build supplier trust by being simpler, more innovative & customer focused Stay competitive in the market, restore own brand pride Deliver growth for Countdown and our suppliers

10 Transparency Consistency Customer Centricity Partnership

11 The role of Quality Value of Our Brands ~$1.6 billion Product safety ( safe for our customers ) Product Quality Fit for Purpose ( meet customer needs )

12 The elements of our Own Brand foundations Quality Culture Right Supplier Excellence Simplify QA Process Supplier Partner with Auditors Competent auditors Audit providers who partner with us NPD process QA evaluation & approval. PSI protocol Know our Customer Customer Feedback Sales analysis

13 The shape of our portfolio better meets customer expectations Quality Quality /P Best Better Good FOOD H&B / HH GM

14 End to End Product Development Process

15 FoodCo Supplier Portal - Live in Australia, coming to New Zealand One stop shop to engage with FoodCo... - One source of FoodCo supplier communications Portal Launch will include: - Up-to-date knowledge library, shared internally & externally New internal & external contacts database Access to customer complaints CoOL activation campaign Access to Own Brand Category Plans, FoodCo Dashboard and upcoming Tenders

16 Countdown November 2017

17 Countdown Health and Sustainability Commitments Launch of the Countdown 2020 Corporate Responsibility strategy - due November 2017 Working in line with Woolworths key strategies, People, Planet & Prosperity Targets in key areas: Healthier products Responsible, Sustainable Sourcing Avoiding Deforestation Reducing & Improving Packaging Reducing Food Waste in our stores 17

18 Australian 2020 Commitments - Launched April

19 Sustainability Commitments Own Brand Animal welfare In line with New Zealand Legislation Eggs cage free by 2025 Responsible sourcing Fish and Seafood to be certified sustainable or NZ MPI QMS Canned Tuna to be FAD free or Pole and Line Tea, Coffee, Chocolate certified Fair TradeTM / UTZ / Rainforest Alliance Sugar to meet Bonsucro sustainability standards Preventing deforestation Paper, Pulp and Timber products FSC (PEFC by exception) by 2020 Palm oil RSPO certified & labelled on pack. Packaging for OB Display Recycling &/or Disposal message Polystyrene Trays to be removed for all Own Label food products Investigate reduction in weight & Increase in recyclability of packaging Paper, pulp and timber packaging to be FSC (PEFC by exception) by Microbeads Microbeads will not be used in any Own brand products Removal of Triclosan Further guidance on our sustainability commitments can be found on our Countdown website. Countdown.co.nz

20 Woolworths / Countdown Health and Nutrition key areas We have a key role to play in contributing to a healthier New Zealand by making healthier food choices easier for our customers. There are 3 key parts to our approach Making our Own Brand products healthier with less: 2 Using fewer artificial ingredients 3 Providing clear and transparent food labelling

21 Health Star Rating Update - Own Brand - July

22 Possible changes to the Recycling images Current Recycle Logo - Australian View Own brand products currently carry a logo however it is not in customer language i.e. please recycle HDPE. The logo is an environmental claim and can be challenged by ACCC. Does not specify for councils Overall the current message labelling is inadequate, unclear and can expose us to risk of misleading 22

23 FY18 New Zealand Hot Topics 23 Cost of Food Obesity: Added Sugar; Saturated Fats; Artificial Sweeteners The emergence of the Conscious Consumer: Environment Ethical Sustainability Labelling Food Fraud Country of Origin Palm Oil Trust & Transparency

24 Regulation Update

25 Country of Origin Labelling for Australia working together 263 days to go 1 Commenced on 1 July Business had two years to change labels to the new format Must comply by 1 July Stock in trade provision - allows products to see out their use-by date even after the 2018 date 25

26 Country of Origin Labelling for Australia working together Three component label comprising of: LOGO BAR CHART CoOL will enable our Australian customers to make more informed choices about the food they buy. EXPLANATORY TEXT For information

27 Country of Origin Labelling - Imported Foods For imported products the new labels will have: text stating the country of origin. The origin statement is required to be placed in a clearly defined box on the label for most imported foods. Use the Australian online calculator to determine the correct statement to use 27

28 Country of Origin Labelling - New Zealand CoOL for New Zealand is being driven by produce. Push to increase the visibility of New Zealand sourced products. Countdown have always labelled Country of Origin, but not on the front of pack. We are now including On Fresh packaging 28

29 Allergen Labelling Change Due 25 May 2018 On 25 May 2017 Food Standards introduced changes to allergen labelling requirements in Standard Effective as of 25 May 2018 ALL food products must adopt the new labelling requirement. There is no stock in trade provision. The changes mean all food businesses will need to declare lupin on food labels whenever it is present as an ingredient, as a component of food additive or processing aid. What is Lupin? Lupin can be found in a wide range of food products including bread, bakery and pasta products, sauces, beverages and meat based products such as burgers and sausages. Gluten-free or soy-free products may sometimes contain lupin. Some people who are allergic to peanuts may also react to lupin. If you would like more information on Lupin please refer to: 29

30 Allergen Risk Assessment 30 Allergen Risk Assessment Lupin - Non Conformance will be raised after 1st Dec 2017 if site plan is not updated to include Lupin. Plan no longer needs to be signed off by WW/PEL for Lupin. A Non Conformance will not be raised if it is not signed off.

31 The Evolution of Our Audit Program

32 Supplier Excellence Timeline Supplier Excellence (food) launches in Europe July 2017 September2017 Food Program Mgr appointed to conduct review of program Supplier Excellence (food) review completed November 2017 Supplier Excellence (food) launches in Americas, Africa & UAE August 2018

33 Making the most from your Audit AsureQuality 33

34 What Issues Are Impacting Our Customers

35 New Zealand Food Recall Statistics Countdown / Woolworths NZ Private Label accounts for 12% of sales but less than 3% of Recalls 35

36 Customer Complaints As Customer Complaints are logged, a severity is assigned to ensure focus is placed on the incidents posing the greatest risk to the customer and to Countdown s brand September 2017, excluding Onecard contacts, total feedback contacts 1,071: Sev 1 n=27 Sev 2 n=213 Sev 3 n=317 36

37 Sev 1 Complaints Note - Classification as received even if downgraded later 37

38 Foreign Body

39 Pest Contaminant

40 Food Poisoning / Reaction

41 What s the Risk?

42 SEP and Risk Assessment 10 Sections in SEP Base Std 6 CoP s

43 Risk Assessment Three Key Steps Risk Identification Risk Analysis Risk Evaluation

44 Risk Identification Methodology Risk Identification Risk Analysis Risk Evaluation Hazard Rating Significant Hazards CCP determination Biological Chemical Physical Allergens Control Measure(s) Critical Limits Monitoring Methods Corrective Action Verification

45 Risk Identification Sources of Risk What could happen? Where? When? How? Causes?

46 Risk Analysis Risk Identification Risk Analysis Risk Evaluation Hazard Rating Significant Hazards CCP determination Biological Chemical Physical Allergens Control Measure(s) Critical Limits Monitoring Methods Corrective Action Verification

47 Risk Analysis Objective is to provide information to: Allow risks to be prioritised Determine the significance of the risk Make informed decisions regarding how to control the risk

48 Risk Evaluation Methodology Risk Identification Risk Analysis Risk Evaluation Hazard Rating Significant Hazards CCP determination Biological Chemical Physical Allergens Control Measure(s) Critical Limits Monitoring Methods Corrective Action Verification

49 Risk Evaluation Significant Risks? Apply the specific requirements of the Standard/CoP OR Identify an effective alternative method What should the control(s) be? Where will we apply the control(s)? How are we going to monitor the control(s)? What records should we keep to show that the control(s) work? How will we verify that the control(s) are effective on an ongoing basis?

50 Risk Evaluation - Validation vs Verification Validation Validation considers the technical validity of the plan and basically asks 'if the plan were followed would a safe product be produced?' Verification Verification looks at compliance with the HACCP plan in practice and asks 'has the plan been effectively implemented, and are the controls being followed in the everyday operation of the business?

51 Product/Process Failure Root Cause Analysis Important that the true problem is understood before action is taken to address failure A systematic method to identify the root cause ensure actions eliminate / prevent the failure 5 Whys : question asking technique used to explore cause / effect relationships Return to Risk Analysis Revise Control Method & Evaluate

52 Allergen Risk Assessment and the Audit THE BASICS How many? 5 Step Plan Plan Reviews Communicated Allergen Policy Proactive Improvement Plan Link to review and HACCP TRACE 52 Product planning in place Effective cleaning times Equipment Plan v s Reality Well stored NPD NPD/ Process/ Equipment 1. All e 2. Ro rgen Policy bust & Review ed Pla 3. Co n ntinuo u s Impro v ement 4. Up to dat e

53 PLMS We need to ensure that all WW / Countdown products produced by you are listed under Product Categories section on the overview in PLMS. If you re unsure, stick around for the PLMS workshop to get more info. To help during your audits, we have requested a PLMS printable spec for auditors to use that isn t 26+ pages long. This has not been provided as yet, but we will continue to chase for it.

54 Summary: what we want from you... You are our Eyes & Ears in the factory You are an extension of our team Thank you for your hard work and commitment to protecting our Brand and our Customers 54

55 Questions?

56 PLMS Workshop