IDYLIS AIR PURIFIER REWORK LOWE S ITEM # MODEL # AC Contact Information... 1 Summary and Scope of Work... 2

Transcription

1 IDYLIS AIR PURIFIER REWORK LOWE S ITEM # MODEL # AC 2118 CONTENTS PROJECTPACKET Contact Information... 1 Summary and Scope of Work... 2 Tools Needed... 2 Reporting/Picture Requirements... 2 Project Procedures... 2 Completion Checklist... 7 QUESTION TYPE GENERAL PROJECT QUESTIONS SPECIFIC PROJECT REPORTING OR STORE ISSUES SCHEDULING ISSUES WHO TO CONTACT DISTRICT MANAGER DISTRICT MANAGER OR PROJECT MANAGER JEFF DIXON JEFF.DIXON@APOLLORETAIL.COM DISTRICT MANAGER Page 1

2 SUMMARY AND SCOPE OF WORK Locate all items at each store for item # Idylis Air Purifier Check the computer at each store to see what the on hand quantities are for this item. Plug in all of the items, turn on and ensure that the display comes on, take those units where the display does not come on to the RTM cage to be field destoyed using RA #AC2118APO. Box knife TOOLS NEEDED Extension cord Clear packaging tape Sharpie or Marker REPORTING/PICTURE REQUIREMENTS Call the IVR system to log in and out of this store DO NOT LILO ON THE LOWES SYSTEM. This is a before or after service project. YOU MUST BE LOGGED OFF THE LOWES LSM M SYSTEM WHILE COMPLETING THIS TASK. Complete the reporting on Zeus to complete this project. Project Preparation Review all paperwork prior to arriving at the store Make sure you have received shipment with labels and corrugated cardboard; if you have not received call the office for tracking information. Take supplies to the store with you labels, corrugated cardboard Project Procedcures Goal: Inspect and test all 300 CADR air purifiers (#560907) to see if display screen is functional If screen functions properly: repack and return to stock to sell Page 2

3 If screen does not function: remove from stock and issue credit to store Blanket RTM for non functional screens: #AC2118APO Procedures: 1.) Locate Air Purifier Bay in Rough Plumbing department. 2.) Remove all inventory of ONLY # CADR air purifier. This is the largest size air purifier in the assortment. Be sure to check store on hand counts, remove all inventory from the bay and overhead for inspection. The Display is only a shell, do not remove the display. 3.) Use a flatbed cart to take all # inventory to a location out of the customers way of shopping and near an electrical outlet that you can use. There will need to be a reasonable amount of room for you to work, inspect, and test each unit. Follow these steps as pictured to test each unit: PAG Page 3

4 a.) Place on ground, right side up b.) cut top of box with box cutter, open 4 top flaps c.) remove top cardboard shipper, place on ground nearby. d.) remove foam protection from sides. You may need to cut tape to remove; place nearby. e.) remove entire air purifier unit from the box; the plastic bag can remain in place over the unit. f.) locate the power cord on the back of the unit g.) remove white plastic outlet protector from the plug h.) Plug in to extension cord i.) After plugged in; touch the screen located on the top right side of the air purifier in a couple locations anywhere on screen area. Page 4

5 j.) After touching the screen; it should power on and screen will be lit. k.) example of a WORKING functional screen (REPACK and RETURN to stock to sell these units) l.) example of a NON functional screen. Nothing will happen; the screen will not light up. (Separate, Pack up and take to RTM clerk) PAGE 3 m.) Unplug and re cover the power cord outlet with white plastic protector n.) Place entire air purifier back into the box with the screen up; same way and direction that it was removed. o.) Replace white foam protectors on each side. Tape if necessary to keep in place. p.) Replace cardboard shipper on top of air purifier, in the same direction that it was removed. Page 5 q.) Close top four flaps so the Idylis packaging is showing; reseal the box with clear packaging tape. r.) After inspection, locate white rectangle summary space on back of the box; bottom right. Mark this area with I and the date (i.e. I 4/26 ) to indicate it has been inspected and the date for future reference.

6 4.) Return tested and functioning product to the air purifier bay and merchandise. 5.) Take any nonfunctional product take to RTM clerk for credit; do not put non functional product back into store set. RTM can destroy in field; credit issued via blanket RMA #AC2118APO 6.) Fill out paperwork for each store document how many total units inspected, how many units were functional and returned to floor, how many non functional and taken to RTM for credit and destroy in field. COMPLETION CHECKLIST Idylis Air Purifier Rework Report Questions 1 How many units did the computer show as on hand? 2 How many units were actually there and reworked? 3 How many units were deemed defective? 4 Name of the manager that signed you out. First and Last name required and Title are require Workorder will be rejected if you are missing any of this information. Can be Lowes Manager or RTM Clerk. 5 Comments Page 6 PA