ACCIDENT MANAGEMENT Safe in our hands 1

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1 ACCIDENT MANAGEMENT Safe in our hands 1

2 Our approach Through Arval Accident Management, we can save you time and money as well as supporting your drivers at a point when they may be stressed and upset. Importantly, we control the majority of this process in-house, ensuring that your drivers receive the help and support that they need, direct from our expert team. Accidents, breakdowns, theft and vandalism to vehicles take up valuable time, add to costs and keep drivers off the road. We keep your drivers mobile and get your vehicles back on the road in the shortest possible time keeping you and your drivers informed of progress every step of the way. Our solution is not just about managing and reporting on your incidents we are also committed to helping you review and understand the causes of your incidents helping to reduce them and make your drivers safer. Arval Accident Management is a complete solution that proactively manages every incident from start to finish including vehicle recovery and repair, insurance claims and recovering any losses from third parties. 2 Arval Accident Management

3 Benefits at a glance: Complete care of every incident from start to finish saving you time and giving your drivers peace-of-mind Immediate response to drivers with a contact centre that operates 24 hours a day, 365 days a year Quick roadside recovery and supply of a replacement vehicle Rapid Repair one day bodyshop repair for maximum driver convenience and minimum downtime Integrated technology between bodyshops and engineers for fast accurate approval of repairs Proactive management of repairs and insurance claims to minimise costs and vehicle downtime Comparison of your incidents year-on-year and against our averages to benchmark standards Professional analysis with recommendations to help you reduce incidents and improve the safety of your drivers 3

4 The accident management journey Responsibilities: RAC Arval The driver contacts us to let us know. Our partners at RAC check that the driver is ok and log all of the accident details using a system called OTIS we have full access to this ensuring a seamless process throughout 2 1. Accident The system automatically generates tasks for our teams and we go to work. The first priority is a comfort call, speaking with the driver to check that they are ok and that everything is in place to repair the vehicle 3 4 We book repairs at a convenient time for the driver. Of course, if their vehicle isn t roadworthy, we quickly organise a short-term replacement vehicle 7. During Collection and Off-Hire we collect and return the rental vehicle or courtesy car, if one was required, so that the driver doesn t have to worry about it Finally, RAC work on Uninsured Loss Recovery. Using all of the information stored on the OTIS system, a specialist legal team works to quickly recover any money owing 8 4 Arval Accident Management

5 5. Arval s accredited engineers authorise repairs to the vehicle, checking that the right work is being done and using sophisticated tools to check costs 6 Downtime Management ensures that the vehicle isn t off the road for any longer than it needs to be. Our experts track the progress of repairs and where necessary step-in to source parts and speed up the process 9. The driver is back on the move 5

6 Keeping you in control With Arval Accident Management we will make sure we minimise downtime and keep your drivers on the road. Through our real-time online reporting system supported with analysis and consultancy from our support team we give you instant access to the information you need. Key stats With Arval you can expect: Vehicles back on the road in 7 working days on average compared with the industry average of 9 working days Average repair costs per accident of 889 compared with the industry average of 1,303 This includes: Viewing the current status of incidents and progress on repairs Incident reports including locations and circumstances Visibility of all images and repair documentation Cost trends Incident/Accident trends Breakdowns of repair types Complete downtime analysis Identification of multiple incidents by driver Our approach also allows you to compare data from day-to-day to year-on-year, helping you identify and demonstrate improvements or any need to implement changes. Recommendations and Solutions From start to finish, we analyse your reports and trends and make expert recommendations on how to reduce your incidents. Because we are fleet management experts and not just an Accident Management company we can recommend proven solutions that help prevent and reduce incidents because the fewer incidents there are, the safer your drivers are. 6 Arval Accident Management

7 For more information, contact your Arval Business Manager or: arval.co.uk 7

8 Arval UK Limited (Whitehill House, Windmill Hill, Swindon, SN5 6PE. Registration number VAT Registration GB ) is authorised and regulated by the Financial Conduct Authority Telephone: TC /16 8 Arval Accident Management