CUSTOMER SERVICE EXTERNAL AWARDS

Transcription

1 CUSTOMER SERVICE EXTERNAL AWARDS YTD June 2018 Global Customer Service DHL EXPRESS 1

2 YTD CS AWARDS IN AMERICAS Argentina Bolivia Brazil Colombia Ecuador El Salvador Guatemala Honduras Peru Uruguay U.S.A Venezuela Gold - Award for Innovation in Customer Service - Other Service Industries Gold - Contact Center of the Year (Up to 100 Seats) - Other Service Industries Silver- Customer Service Complaints Team of the Year - All Other Industries Silver - Contact Center of the Year (Up to 100 Seats) - All Other Industries Bronze - Contact Center Solution New Silver - Customer Service Management Team of the Year Silver - Customer Service Team of the Year - Recovery Situation - All Other Industries Bronze- Back-Office Customer Service Professional of the Year - All Other Industries Bronze - Award for Innovation in Customer Service - All Other Industries Bronze - Front-Line Customer Service Team of the Year - All Other Industries - Less than 100 Employees Gold - Customer Service Team of the Year - DHL US Workforce Planning Team - Productivity Challenge Silver- Customer Service Team of the Year - Nomination: DHL U.S. Key Accounts Executes! 2

3 YTD CS AWARDS IN ASIA PACIFIC EXCL. CHINA Winner - People's Choice Award for Favorite Customer Service Gold - Frontline Team of the Year (Up to 100 Seats) - All Other Industries Bangladesh Gold - Customer Service Leader of the Year - Transportation Industry Silver - Customer Service Department of the Year - All Other Industries - Less than 100 Employees Gold - Contact Center of the Year - Airlines, Distribution & Transportation Merit Customer Service Professional of the Year (Contact Center) Merit Customer Service Professional of the Year (Contact Center) Winner (Logistics) Customer Service Professional of the Year (Contact Center) Hong Kong Winner (Logistics) Customer Service Team Leader of the Year (Contact Center) Global Support Services of the Year (Logistics) Asia Pacific Customer Service Consortium (APCSC) Contact Center of the Year (Logistics Under 300 Seats) Best Customer Experience Management of the Year (Logistics) Customer Satisfaction Quality System of the Year (Logistics - North Asia) 3

4 YTD CS AWARDS IN ASIA PACIFIC EXCL. CHINA Indonesia Korea, Republic Of Singapore Philippines Thailand Taiwan 14th Contact Center Service Excellence Award (CCSEA) 2018 for category Best Center (Brand Digital Touch ) 14th Contact Center Service Excellence Award (CCSEA) 2018 for category Best Call Center 2018 National Best Call Center Contact Center of the Year (Logistics Under 100 Seats) Customer Satisfaction Quality System of the Year (Logistics ASEAN) Employee Engagement Program of the Year (Logistics - South Asia) Merit Customer Service Team Leader of the Year (Service Center) Winner (Logistics) Customer Service Manager of the Year (Service Center) Winner (Logistics) Customer Service Manager of the Year (Contact Center) Winner (Logistics) CRM Manager of the Year Customer Satisfaction Quality System of the Year Contact Center of the Year (Logistics Under 200 Seats) People Development Program of the Year (Logistics) Center for Customer Satisfaction and Loyalty (Carre CCSL) and Service Excellence magazine Korea Management Association Consulting (KMAC) Asia Pacific Customer Service Consortium (APCSC) Asia Pacific Customer Service Consortium (APCSC) 4

5 YTD CS AWARDS IN ASIA PACIFIC EXCL. CHINA Gold - Contact Center of the Year (Up to 100 Seats) - All Other Industries Gold - Back-Office Customer Service Professional of the Year - All Other Industries Vietnam Silver - Back-Office Customer Service Team of the Year - All Other Industries Silver - Customer Service Department of the Year - Airlines, Distribution & Transportation Silver - Customer Service Team of the Year - Recovery Situation - All Other Industries Gold - Award for the Innovative Use of Technology in Customer Service 5

6 YTD CS AWARDS IN CHINA China Contact Center of the Year (Logistics Under 1000 Seats) Employee Engagement Program of the Year (Logistics China) Customer Satisfaction Quality System of the Year (Logistics China) Project Manager of the Year (Logistic) Customer Service Team Leader of the Year (Service Center) Customer Service Professional of the Year (Service Center) Asia Pacific Customer Service Consortium (APCSC) 6

7 YTD CS AWARDS IN EUROPE Belgium Germany Italy Silver - Award for Innovation in Customer Service - Other Service Industries Silver - Customer Service manager of the Year Top Service Deutschland Group of Excellence Best Employee and Customer Engagement Award Top Service Deutschland Club CMMC - Customer Management Multimedia Competence Kazakhstan Best Small Contact Center 2018 National Contact Center Association Netherlands Bronze - Customer Service Training Team of the Year - All Other Industries Norway Best Call Center Award - Transportation and Logistics Norway Customer Service Awards Portugal Romania Global Contact Centre Trophy Award - Gold for Logistics and Distribution Gold - Customer Service Team of the Year - Recovery Situation - Other Service Industries Best Call Center Award Small Call Centers Category Association of Portugal Contact Centre (APCC) Romanian Contact Center Awards 7

8 YTD CS AWARDS IN EUROPE Russia Best Project in the nomination Social Responsibility National Contact Center Association Sweden Turkey Swedish Customer Service Championship - B2B Best Customer Experience Award Swedish Customer Service Championship Awards IMI Conferences, Istanbul Call Center Awards United Kingdom Bronze - Customer Service Complaints Team of the Year - Other Service Industries 8

9 YTD CS AWARDS IN MIDDLE EAST NORTH AFRICA Bahrain Bronze - Front-Line Customer Service Team of the Year - All Other Industries Lebanon Bronze - Collaboration Solution New Gold - Sales Distinction of the Year - Distribution & Transportation Morocco Winner - Excellence for Contacts Center for the Moroccan Market: Concept "FIRST CHOICE" SICCAM Saudi Arabia Silver - Back-Office Customer Service Team of the Year - Other Service Industries Bronze - Front-Line Customer Service Team of the Year - Other Service Industries United Arab Emirates Bronze - Contact Center of the Year (Up to 100 Seats) - Other Service Industries International Business Excellence Award Winner International Business Excellence Awards 9

10 YTD CS AWARDS IN SUB-SAHARAN AFRICA Congo, The Democratic Republic of Best Contact Center - Small Contact Center Bronze - Customer Service Department of the Year - All Other Industries - Less Than 100 seats Contactcenterworld.com Silver - Young Customer Service Professional of the Year - All Other Industries Kenya Bronze - Customer Service Leader of the Year - Transportation Industry Namibia Tanzania Best Leader in EMEA 2018 Small Contact Center Best Customer Service in EMEA 2018 Small Contact Center Courier Service Award for Service Excellence Best Community Spirit - Small Contact Center Contactcenterworld.com Chartered Institute of Customer Management Contactcenterworld.com Zambia Bronze - Customer Service Manager of the Year Transportation Contact Centre of the year (Up to 100 seats) - Other Service Industries Zimbabwe Bronze - Customer Service Manager of the Year - Transportation 10

11 YTD CS AWARDS IN SUB-SAHARAN AFRICA South Africa Bronze - Customer Service Complaints Team of the Year - All Other Industries Silver - Front-Line Customer Service Team of the Year - All Other Industries - Less than 100 seats Silver - Back-Office Customer Service Team of the Year - All Other Industries Silver - Contact Center of the Year (Over 100 Seats) - All Other Industries Bronze - Front-Line Customer Service Professional of the Year - All Other Industries Bronze - Back-Office Customer Service Professional of the Year - All Other Industries Gold - Young Customer Service Professional of the Year - All Other Industries Silver - Contact Center Professional of the Year Best Leader in EMEA 2018 Mid Size Contact Center Best Contact Center in EMEA 2018 Mid Size Contact Center Contactcenterworld.com 11