The world s most proven self-service bag drop solution

Transcription

1 The world s most proven self-service bag drop solution The perfect integration of design, technology and process

2 Airports and airlines are looking at self-service bag drops to alleviate passenger congestion, lower operational costs and improve the customer experience. However, a significant number of challenges exist to fully realise the benefits of these solutions. The solution must be proven, nonintimidating, and intuitive for the infrequent flyer as well as completely safe and secure and able to operate without agent assistance. ICM s Auto Bag Drop (ABD) solution is designed to meet these challenges with a superior design that enhances the passenger experience, advanced technology that is uncompromising on safety and security, and an efficient process that is fast for a fully unassisted user experience. 2

3 Superior design Bag Drop status bar Corian shell Easy side loading More passenger space Free from cross traffic Easy visibility Stainless steel kick plates Double glazed safety glass Easier side loading More passenger space The design allows space traditionally taken up by check-in desks to be available for passengers, providing a more comfortable environment. The design also shields the passenger from cross traffic and eliminates congestion in front of the ABDs. The space between the units can also be used to accommodate tubs, if required, which are easily accessible to passengers. It provides room to manoeuvre trolleys and wheelchairs. The end result is improved passenger experience along with an increase in passenger uptake. Easy agent visibility The open design allows a Customer Service Agent (CSA) to have easy visibility across multiple units. Likewise, CSA s have better visibility of passengers interacting with the console. Status indicators also appear on the Wayfinding screens indicating when CSA assistance is needed or the units require servicing. The units are designed to minimise the floor space footprint and can be installed in flexible layouts to accommodate various installation configurations, including island, walk through, and back wall installations. The end result is that one CSA can easily monitor a bank of ABDs, thereby dramatically reducing the long-term operational resource costs. Designed to last With outstanding durability and aesthetics, all ABD components are industrial strength and designed to last *. Ease of cleaning, maintenance, and repair are facilitated by the side roll-out conveyors. This reduces down-time while increasing product life-span, resulting in low cost of ownership. The ABD outer shell made of Corian solid surface delivers high performance and a long product life cycle. ** The high-grade stainless steel kick plates protect the unit from baggage trolleys and maintain the aesthetics of the ABD through its life cycle. Multiple open surface areas and screen displays provide opportunities for airport and airline branding. With a transverse loading system *, passengers can load their bag from the side with a side-guard cut-out to ease the lifting process. As the belt is flat, luggage will not roll off. The open-sided design facilitates a more ergonomic process by reducing body strain as well as providing an intuitive non-intimidating look for passengers to drop their bags. Passengers are also able to easily reach their bag if the bag tag needs adjusting or if they need to retrieve their luggage. Side loading enables ease of use by passengers with disabilities. ** * Patent pending ** Disability Discrimination Act and Passenger with Reduced Mobility compliant * ASIAD (Aviation Security In Airport Development) Compliant ** Optional outer shell materials are available to suit airport or airline décor 3

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5 Advanced technology 1 st light curtain 3D scanning 2 nd light curtain Dynamic virtual box Fast processing on first belt Automatic conveyability check Advanced 3D scanners alert customers of irregular items - soft bags, bags with trailing straps, strollers, and reduces the number of irregular items that enter the Baggage Handling System (BHS). This prevents BHS outages and reduces additional manual bag handling. Bags are prevented from being placed in an upright orientation to reduce the requirement for mechanical knock-overs. With access to full bag imaging *, no-show bags can be found and off-loaded faster to reduce flight delays. Damaged luggage claims can be more easily verified. Safe and secure intrusion detection Using patent pending technology, antiintrusion systems prevent injury to passengers and maintain the integrity of the weighing process. The ABD creates a virtual box around the bag. If the passenger enters this virtual box while the bag is being dispatched, the process, including the moving conveyor, will stop immediately and a message is displayed on the monitor. This safety measure ensures children and adults are safe from moving parts. It also prevents bag weight tampering therefore ensuring the accuracy of baggage weights. This supports operational health and safety while ensuring excess baggage fees are accurately applied. High-security light curtains Security is maintained by a series of light curtains used to detect intrusion by persons or objects entering the conveyor system. Alarms are triggered if a passenger tries to retrieve an accepted bag that is waiting to be injected onto the collector line or if a person attempts to walk through or to throw an object through the tunnel. With the option of a roller door at the back of the tunnel, after-hours security is maintained. This prevents any intrusion into the baggage handling system, ensuring uncompromised security and safety. As the bag is fully processed on the first belt, transaction time is not compromised by having to move the bag onto another conveyor or close a door over the bag for it to be weighed, scanned, and activated. This results in faster transaction times. The passenger is also able to respond quickly if prompted to adjust the bag tag. This eliminates the need to reverse bags because they were not processed successfully on a second-stage processing belt. Once the bag starts moving, the passenger can proceed to security screening with assurance that his or her bag has been processed successfully. With the customer feeling in control, the whole bag drop experience is improved. * An image database is created on a server with full colour bag images and video if required. 5

6 Efficient process Departure Control System (DCS) Bag drop 1-step Common Use Web Services Airline Bag Drop Application Common Use Self Service (CUSS) Platform 2-step Auto Bag Drop (ABD) Kiosk Baggage Handling System (BHS) Flexible 1-step or 2-step process Fast and intuitive process Passengers are guided through a simple, intuitive graphical user interface that is easily configurable for specific airline and airport requirements. After the passenger is identified, each bag is automatically checked for weight, dimensions, volume, shape and conveyability with barcode or RFID bag tag reading. The process is user-friendly with on-screen animations and optimised due to the high level of automation. The bag is processed in a matter of seconds, compared to an average of 3.5 minutes at a traditional counter. Less time in queues allows passengers more leisure time, increasing airport revenue potential. Real-time process monitoring The real-time dashboard provides information on the process and operational performance, enabling proactive management. The powerful reporting and analytics engine uses metrics logged in the Bag Drop Server database to generate various graphical or tabular reports. These reports are invaluable for monitoring the operation of the ABDs, for management reporting and for system improvements. Performance reports can be automatically sent out to various stakeholders or accessed over secure web portals. A comprehensive set of built-in reports is provided, or additional reports can be created using the report writer for powerful data visualisation capabilities. Easily deployed Making fast travel a reality, the solution spans from the Baggage Handling System to the Departure Control System interface, incorporating an industry standard approach at every level. With a fully IATA Common Use Self-Service (CUSS) compliant platform and application, the accessibility and usage are maximized for all airlines. The modularity of the solution allows for a fully tailored approach to integrate into existing airport and airline systems. The design also allows integration to multiple Departure Control Systems (DCS) with minimal or no host changes. This approach also allows specific local based workflows to supplement the DCS-based rules. Complete flexibility is provided to support either a 1-step process, where bag tags are printed at the ABD, or a 2-step process, where bag tags are printed at a kiosk beforehand. The 2-step check-in process optimizes the use of floor space in the airport departures terminal, resulting in significant savings in both expenditure and footprint. With more than a 300% increase in capacity possible, greater space is available to attract new airlines or engage in other revenue sources. The 2-step process results in improved flexibility and efficiency in handling fluctuating passenger flows, more predictable service levels, and better positioning to take advantage of future trends. 6

7 Comprehensive Support ICM Support Services ICM has an extensive service portfolio for the support of self-service bag drop units and baggage handling systems. Specifically the support services cover: Full Service Contracts offering availabilitybased responsibility encompassing on-site support, remote support, comprehensive incident reporting, software upgrades, spare parts provision, documentation and training. Tailored Support Solutions to meet individual clients needs. The provision, implementation and support of Auto Bag Drop and Baggage Handling System solutions. ICM can also provide a complete managed solution including application development, installation, remote management, maintenance, and application hosting. ARMS (Active Remote Monitoring Support) This service provides remote monitoring and comprehensive service level reporting for Auto Bag Drop (ABD) and Baggage Handling System (BHS) installations. It uses advanced SCADA (Supervisory Control and Data Acquisition) hardware and software to provide real-time visualisation of system availability and performance. This allows proactive management of support issues and maximises availability of operational units. The system can be fully integrated into existing client support and baggage handling systems. The service is available for both domestic and international installations worldwide. LEGS (Local Engineering Ground Support) Our experienced Support Engineers can provide onsite support for Auto Bag Drop and Baggage Handling Systems. This specialised service can cater for fault resolution and part replacement to full Operational & Maintenance support. ICM takes full responsibility to ensure that the correctly skilled person is on the site when required. Preventative and Corrective Maintenance tasks are performed as specified and required. Spare parts stock management, refresher training and Occupational Health and Safety compliance are all taken care of by the professional ICM team. Professional services ICM s professional services assist airports and airlines in planning and deploying selfservice baggage processing solutions. We have unparalleled experience in facilitating a smooth and successful process transition for airports, airlines and ground handlers moving to self-service bag drop. Our dedicated and experienced Project Management team will manage each new installation, regardless of size. ICM s Subject Matter Experts consultancy will work with your operations and customer experience people to ensure all options are considered when designing and implementing our self-service bag drop solution. 7

8 About ICM ICM has been a leader in the provisioning of automated baggage handling systems for airports since Our range of Auto Bag Solutions address the mission critical processes at airports for handling and managing passenger hold baggage. From bag tagging and drop off to screening and loading, our products and services revolve around automation of baggage processes. Our solutions cover above the wing passenger bag drop processes to below the wing baggage ramp operations. Our approach is to provide uncompromised safety and security along with reliability and efficiency. As an experienced systems integrator we work in close partnership with our clients to ensure their needs are fully met. We achieve this through providing best in class process-engineered solutions based on the most appropriate range of equipment. ICM uses its unrivalled baggage processing and operational knowledge, together with its specialist engineering skills in automated baggage handling and control systems development, to deliver the optimum solution in terms of cost, efficiency and reliability. Our engineering and IT teams have experience in baggage system design, control systems development, self-service bag drops, and general airport-based baggage systems. These unique skills and our extensive experience ensure that ICM is recognised as an industry sector leader in the provision of automated baggage solutions. For more information on ICM go to icm.aero The perfect integration of design, technology and process. Passenger facing Back of house Auto Bag Load Auto Bag Drop Auto Bag Screen Auto Bag Store Auto Bag Sort Auto Bag Control Auto Bag Solutions Auto Bag Tag Above the wing Below the wing 8

9 Feature list Features Series 1 Series 3 Series 5 Series 7 Comments Unit Description Bag Drop type Standalone self-service bag drop with console and hand held scanner Self-service bag drop with console and Sensor Bridge Fully automated bag drop with side loading baggage processing Fully automated bag drop with side loading baggage processing Use of existing desks Retrofit Retrofit Replacement Replacement Available as single/double unit Single unit Single unit Single or Double Single or Double Series 5/7 double units replace two traditional check-in desks Minimum Pitch (minimum distance between two ABDs) Based on existing desks Based on existing desks Flexible (Recommended 3.7m) Flexible (Recommended 3.7m) Minimum pitch is 3.4m Console Features Receipt printer Yes Yes Yes Yes Facilitates excess baggage charging by printing payment advice. Bag is accepted by ABD and payment settled at other payment point. Heavy tag printer Optional Optional Optional Yes Allows bags over 23 kg (OH&S limit) to be dropped off. Enforces the application of the heavy tag. Paper Bag Tag printer Optional Optional Optional Yes Supports 1- and 2 stage processes Low paper sensors on printers Yes Yes Yes Yes Alerts staff of low paper via coloured status bar on Wayfinding screen above ABD Integrated cutter on printers Yes Yes Yes Yes Passport scanner Optional Optional Optional Yes Support for biometric process Boarding Pass Readers/ Dual face up and dual face down Yes/Optional Yes/Optional Yes/Optional Yes Improves usability of all paper & cell phone boarding pass formats across airlines Wide Boarding Pass Reader pocket size Yes Yes Yes Yes Facilitates scanning of ipad size tablets NFC Reader Yes Yes Yes Yes Future proofing Staff Override card Yes Yes Yes Yes Facilitates exception & fault handling RFID Boarding Pass Readers Yes Yes Yes Yes Future proofing. Allows flexibility for airlines wanting to use this feature for improved passenger experience. Hand held scanner Yes Optional Optional Optional 17" inch Touch Screen Yes Yes Yes Yes Ease of use enhanced, even for poor-sighted passengers 9

10 Feature list Features Series 1 Series 3 Series 5 Series 7 Comments Bag Processing & Safety/Security Features Where is bag processed? N/A On first belt On first belt On first belt Results in intuitive passenger experience. When bag starts moving, passenger can move away. Full intrusion detection (top and side Virtual Box) No No Yes Yes Passenger safe from moving belts. Passenger can interrupt the process by reaching in to the Virtual Box area. The process will resume as soon as the Virtual Box is not breached. This is intuitive and leads to a good passenger experience. Dual light curtains No Optional Yes Yes Dual light curtains in the tunnel provide for 100% detection of unwanted items entering the BHS Number of Paper bag tag barcode readers Variable Speed Drives (VSD) for conveyors 0 Optional 3 4 Read rate is highest for Series 7 ABD No Optional Yes Yes VSDs smoothly control the movement of the bag Bag length detection Yes Yes Yes Yes Detection if bag is upright No No Optional Yes Less likely to cause damage to passenger s bag. Facilitates smooth transition into downstream baggage system. Detection of multiple/stacked bags No No Optional Yes Fewer missorted/unsorted bags. More excess revenue for airlines implementing pieces policy. Detection of bag leaning against side or front wall No No Optional Yes Weighing process integrity is assured Detection of non-conveyable bags No No Optional Yes Prevents stoppages to downstream baggage system & damage to passengers bags Detection of tubs (if used) No No Optional Yes Prevents stoppages to downstream baggage system & damage to passengers bags. Enforces use of tubs for non-conveyable bags. Adjusts net weight automatically. RFID Bag Tag reader No Optional Optional Optional Support for Permanent Bag Tags Over belt CCTV No Optional Optional Yes Facilitates analysis of passenger behaviour especially during trials. Footage could be used for training & process/system improvements. Roller Shutter Door at back of tunnel No No Optional Yes Higher security during non-operating hours 10

11 Feature list Features Series 1 Series 3 Series 5 Series 7 Comments Form Features Open, non-intimidating form N/A N/A Yes Yes Being able to view the bag while it being processed is intuitive and gives the passengers the feeling that they retain control Disability Discrimination Act (DDA) compliant Partial Partial Yes Yes All user access points need to be accessible by someone in a wheelchair. Side loading important for DDA compliance. Flat or Inclined scale conveyor N/A N/A Flat Flat A flat first conveyor makes side loading possible, with many benefits Side loading of bags with low loading sill No No Yes Yes Provides a better customer experience. Important feature for DDA compliance. Shell material N/A N/A Corian/Sheet metal option Corian Aesthetic, tough, long lasting material. Allows easy repair through filling and buffing. Sheet metal shell is optional for Series 5. Height with Low or High Bulkhead N/A N/A 1.5m or 1.9m 1.5m or 1.9m 1.5m recommended for island installations Base surround protection (kick plates) No No Stainless steel Stainless steel Aesthetic, long lasting and robust Provides for Passenger Comfort Zone No No Yes Yes Space for passenger and trolleys Passenger away from cross traffic No No Yes Yes Frees up space for passengers to drop bags in a quiet area Hybrid Full CUTE side desk No No No Optional Able to switch between unassisted and assisted bag drop Other Features A Controller (MCP) for each bag drop Yes Yes Yes Yes ABDs in a pair are completely independent, leading to higher reliability and uptime Easy slide out conveyor maintenance N/A N/A Yes Yes Reduced down-time (MTTR) in event of failure to conveyor parts Biometric ready Yes Yes Yes Yes Facial recognition camera, Iris scan, or Fingerprint reader add-on options available IATA CUSS compliant platform Yes Yes Yes Yes Generic CUSS airline application Yes Yes Yes Yes Available from ICM, Amadeus, Vedaleon or other IATA CUSS compliant airline application software Fast processing time Yes - by hand held scanner Yes Yes Yes Less than 30 seconds.15 seconds achievable Supports excess baggage processing Optional Optional Yes Yes Improves ABD/manned desk use ratio Overhead Wayfinding Screen interface for status bar display above ABD Optional Optional Optional Yes A single roaming agent can supervise an entire bank of ABDs 11

12 ICM Airport Technics Australia Pty Ltd 4A/42 Church Avenue Mascot, NSW 2020 Australia P : E : info@icm.aero W : autobagdrop.com ICM Airport Technics UK Ltd D Albiac House Room 2006 Cromer Road Heathrow Airport Middlesex, TW6 1SD United Kingdom P : ICM Airport Technics Holding GmbH Fritz-Kotz-Strasse Wiehl Germany P : As part of the Unitechnik Group, a worldwide logistic system integrator, we have offices in Germany, Australia, China, USA, UK and United Arab Emirates. For more information go to unitechnik.com 2014 ICM Airport Technics 0414 ABD032