One Source Prime Products are Made in the USA.

Transcription

1 One Source Prime Customers TM Distributors Casket Importers Funeral Home Groups/Cooperatives Small & Large Consolidators One Source Prime Products are Made in the USA. Metal Caskets Hardwood Caskets Cloth Covered Caskets Veneer Caskets Ceremonial Rental Caskets Cremation Caskets Crematory Supplies Shipping Supplies Crematories Vault Companies Spring 2018

2 2 3 Richmond, IN USA (833) HOURS OF OPERATION Monday - Friday...7:30am-4:30pm EST Table of Contents Wood Caskets Metal Caskets Rental Caskets Cloth Covered Caskets Alternative Containers What is One Source Prime? One Source Prime is a bulk pricing model designed to reduce product costs to any customer that can purchase ½ to a full semitrailer load of One Source Prime supplier participant products that are delivered directly from the One Source Prime warehouse in Richmond, Indiana to one customer location. One Source Prime prices are very low making rebate and discount gimmicks unnecessary for you to get the best possible pricing. One Source Prime expects to expand product offerings to increasingly save you money. MEET OUR TEAM Customer Service (833) Becky Bishop Extension 252 Carol Hensel Extension 225 Rhoda Bowman Extension 246 Shipping Trays...48 Arie Elder Extension 217 Supplies...47, Chris Boots (877) Copyright 2018 One Source Prime Actual product colors may vary All pricing is FOB Richmond, Indiana + Shipping and Handling

3 4 5 How We Ship? What to Expect? To keep our delivered prices so low, when possible, we use casket delivery trucks operated by One Source Prime supplier participants and carefully screened commercial tractor-trailer freight companies. These are among the nation s most competitive and fastest no-damage delivery services. If casket blankets are used, these are removed at the time of delivery (where inspection of the products must be done) and are returned to the trailers. All products may be packaged in cartons or wrapped (cartons and wrapped items can be inspected for damage at the time of unloading). All packaging that is not returned to the trailer can be either easily recycled or disposed of locally. Our products are packaged with care in such a way as to keep them safe during transit. Generally, most damage occurs when products are loaded or unloaded. The inside floor of a standard semitrailer is 4 above ground level and lift gates are extremely rare. Yet because the $ savings are so great, our One Source Prime customers either find access to a standard 4 high receiving dock or unload the trailer by hand. The commercial semi-trailer driver is not required to assist unless this service is pre-arranged with the contract carrier at additional charge to the customer (cost determined at time of making pre-arrangement). Some One Source Prime customers own or borrow a lift truck to unload semi-trailers. Use of a 4 high commercial receiving dock and a lift truck or low cost pallet jack is preferred (pallet jacks are generally available from local building supply retailers). More Questions? You will find additional answers to Frequently Asked Questions in the back of the catalog.

4 Wood Caskets Wood Caskets 6 7

5 Wood Caskets Wood Caskets 8 9

6 Wood Caskets Wood Caskets 10 11

7 Wood Caskets Wood Caskets 12 13

8 Wood Caskets Wood Caskets 14 15

9 Wood Caskets Wood Caskets 16 17

10 Wood Caskets Wood Caskets 18 19

11 Oversize Metal Caskets 20 21

12 Metal Caskets Metal Caskets 22 23

13 Metal Caskets Metal Caskets 24 25

14 Metal Caskets Metal Caskets 26 27

15 Metal Caskets Metal Caskets 28 29

16 Metal Caskets Metal Caskets 30 31

17 Oversize 32 33

18 Ceremonial Rental Caskets Ceremonial Rental Caskets 34 35

19 Ceremonial Rental Caskets Ceremonial Rental Caskets 36 37

20 Rental Casket Inserts Rental Casket Inserts 38 39

21 Cloth Covered Caskets Cloth Covered Caskets 40 41

22 Cloth Covered Caskets Cloth Covered Caskets 42 43

23 Alternative Containers Alternative Containers 44 45

24 Alternative Containers Supplies 46 47

25 Shipping Trays Supplies 48 49

26 50 51

27 52 53 Frequently Asked Questions 1) What is One Source Prime? Answer: One Source Prime is a bulk pricing model designed to reduce product costs to any customer that can purchase ½ to a full semi-trailer load of One Source Prime supplier participant products that are delivered directly from the One Source Prime warehouse in Richmond, Indiana to one customer location. One Source Prime prices are very low making rebate and discount gimmicks unnecessary for you to get the best possible pricing. One Source Prime expects to expand product offerings to increasingly save you money. 2) Who purchases One Source Prime Products in such large quantities? Answer: Funeral homes, traditional casket/cremation supply companies, crematories, cremation societies, cooperative buying groups, and consolidators are examples of our growing customer base. 3) How can you become a One Source Prime Customer? Answer: First, call one of our Customer Service staff at (833) for rapid answers to your questions. If you are already an open credit terms customer of one of the suppliers to One Source Prime (such as Starmark Cremation Products), you may already be an approved One Source Prime Customer with Net 30 Days of shipping date payment Terms. All major credit cards accepted; open credit is typically established within ten days of application. 4) Can I combine orders with other customers located nearby? Answer: Of course the best savings and fastest delivery is by ordering a full trailer load. Even so, similar savings can be had by two or more friendly funeral service providers in nearby towns coordinating one trailer together so long as one customer pays for each ½ load. If you think this might be possible, let us know and we will help make it happen (we may even be able to introduce you to one or more other nearby funeral providers who would coordinate together with you and to whom you could resell the balance of the trailer you don t need for maximum savings to all.) And whether you order a full trailer for yourself or share a trailer with another, One Source Prime s Customer Service Team will help assist in maximizing both floor and cube space so as to ensure you save the most money possible. 5) Recognizing that all products are different sizes, how can I know how many to order to fill a ½ to full Semi-trailer load? Answer: When you place your order our customer service team we will help you mix and match to meet your needs at the lowest possible cost. And in order to optimize the floor and cube space of the semi-trailer, it is better to select metal, wood and cloth covered caskets first and then add lightweight cremation products to fill out cube space above Frequently Asked Questions and adjacent to your burial and ceremonial rental caskets. Our customer service team will help you reach the goal of filling all of the floor and cube space which will save you the most money in shipping costs. 6) How long does it take to receive an order? Answer: Almost every order ships from Richmond, Indiana within two weeks. One Source Prime will alert you to the scheduled delivery day and time so you can plan. One Source Prime suppliers are all in the USA and operate and ship all year round. All pricing is FOB Richmond, Indiana, plus shipping and handling. 7) Will three be backorders? Answer: The One Source Prime Customer Service Team will do everything possible to ensure that you get what you ordered each and every time. 8) How much space is needed for product storage? Answer: A semi-trailer is typically 8 feet wide by nine feet tall and 53 feet long which is 424 square feet of floor space and 3,816 of cube space (imagine the inside space of a typical residential single car garage for a half trailer and a two car garage for a full trailer). Product mix may affect the size of area needed. Storage area must be humidity controlled to keep hardwood caskets in their best condition. 9) How are the products delivered? Answer: To keep our delivered prices so low we use casket delivery trucks operated by One Source Prime supplier participants when possible and carefully screened commercial tractor-trailer freight companies. These are among the nation s most competitive and fastest no-damage delivery services. If casket blankets are used, these are removed at the time of delivery (where inspection of the products must be done) and are returned to the trailers. All products may be packaged in cartons or wrapped (cartons and wrapped items can be inspected for damage at the time of unloading). All packaging that is not returned to the trailer can be either easily recycled or disposed of locally. 10) How are products packaged and unloaded? Answer: Our products are packaged with care in such a way as to keep them safe during transit. Generally, most damage occurs when products are loaded or unloaded. The inside floor of a standard semi-trailer is 4 above ground level and lift gates are extremely rare. Yet because the $ savings are so great, our One Source Prime customers either find access to a standard 4 high receiving dock or unload the trailer by hand. The commercial semi-trailer driver is not required to assist unless this service is pre-arranged with the contract carrier at additional charge to the customer (cost determined at time of making

28 54 55 Frequently Asked Questions pre-arrangement). Some One Source Prime customers own or borrow a lift truck to unload semitrailers. Use of a 4 high commercial receiving dock and a lift truck or low cost pallet jack is preferred (pallet jacks are generally available from local building supply retailers). 11) What are the best ways to avoid damaged goods in shipping and unloading? Answers: A. All products must be handled gently (if in blankets, driver ambassadors will assist with unpacking. If in boxes, remember DO NOT walk on top or sides of boxed or wrapped products). B. Avoid dropping caskets and containers. Dropping caskets and containers almost always results in damage. Damage can be caused by dropping from a few inches. Damage from dropping can result in cracked or loosened components. Good casket and container handling includes using casket carts, dollies and stands which are available for purchase in the One Source Prime catalogue. Never use a lift truck to move a casket. C. Caskets should not be stacked. In most cases shipping will be upright head-end up just as storage should be in most cases upright head-end up. 12) What about damaged goods? Answer: One Source Prime has almost zero damage history. Should any damage occur in transit, claims must be made at the time of inspection and it is the receiving customer s responsibility to inspect all products and immediately report any damages to driver and record damage on the bill of lading before signing. In addition, claim must be reported to a member of the One Source Prime Customer Service Team the same or following business day for fast resolution (it may be necessary to also send a digital or hard copy photograph clearly showing the damage). Sometimes there may be hidden damage and any product accepted by the customer will not receive credit on any product more than 30 days after receipt. 13) Is there extra packing material in One Source Prime trailers? Answer: Yes. And while we do our best to reduce packaging materials and costs, we want to eliminate risk of damage and still provide our customers the best packaging for both safe shipment and warehouse storage. Good packaging also speeds up unloading of the trailer which saves time and money. And although any casket blankets must be returned to the trailer, other packaging can be either easily recycled or disposed of locally. 14) How do I warehouse my delivery? Answer: If you don t already have special funeral related moving and warehousing equipment for making best use of your storage space, casket dollies (for Frequently Asked Questions moving caskets within a warehouse) and casket stands (for storing caskets vertically) are available and can be added to your initial order just ask the One Source Prime Customer Service Team for advice. 15) What about Full Couch? Answer: Most One Source Prime catalogue/on-line products are available in full couch and in most cases may require additional lead-time. 16) Can I pick the order up myself with a 26 foot box-truck without need of chauffeur s license/cdl? Answer: Yes so long as the order cubes out the 26 foot box truck those doing their own pickups are achieving the greatest savings. 17) What do I do if I need an additional product last minute? Answer: Since all One Source Prime suppliers are all in the USA, call the One Source Prime Customer Service Team to see if the product can be added last minute. 18) Can I get product photos and showroom display cuts of all One Source Products for merchandising purposes? Answer: Yes Photos can be downloaded for self-printing from the One Source Prime website and/or can be express mailed to you upon request. Display cut pricing will vary by product. 19) Does One Source Prime carry liability insurance on all products sold? Answer: Certainly. Supporting funeral service customers is what One Source Prime is all about. In addition to the underlying liability insurance for defects and product failures as provided by each of the One Source Prime supplier participants, One Source Prime itself protects you with additional blanket insurance coverage in excess of $3,000,000. For claims, please contact a member of the Customer Service Team as soon as is reasonably possible. 20) Where are One Source Prime Products made? Answer: All One Source Prime Products are made in the USA by family owned companies. 21) Why is One Source Prime important? Answer: We know from experience that One Source Prime is the only way to dramatically reduce your product costs year after year. Because our One Source Prime customers buy in bulk, the delivered prices are the lowest possible.

29 One Source Prime Manufacturers (833) Visit us at: One Source Prime has been authorized by participating manufacturers to use their brand logos for marketing purposes. Specific portions of Vandor (DBA One Source Prime) products may be covered by one or more of the following US patents 9,649,241 9,649,240 9,597,248 9,539,161 9,427,369 9,248,069 9,089,467 9,050,234 8,959,732 8,607,423 8,595,908 8,418,329 8,375,535 8,104,151 7,213,311 7,204,003 7,249,402 7,249,403 7,234,211 7,263,751. Additional US Patents Pending