North American Service & Parts Focus Day

Transcription

1 Event Information North American Service & Parts Focus Day July 15, 2014, Greater Chicago Area (Illinois) in Naperville, and AGCO Parts facilities in Batavia and West Chicago Organized by In cooperation with Featuring speakers from and others A unique opportunity to meet experienced practitioners and decision makers from other companies to discuss current developments in Service & Parts Management Competent industry speakers contributing their view of Service & Parts issues and available for an in-depth Question & Answer session Guided visit through cutting-edge spare parts facilities of a global leader focused on the design, manufacture and distribution of agricultural machinery in order to view state-of-the-art technology and processes and to discuss operational issues on-site Exchange of ideas and experience amongst Service Parts and Logistics Executives enabling you to review and refine your strategy and improve your operations

2 Agenda 9:00 9:30 AM 9:30 10:00 AM 10:00 AM 12:15 PM 12:15 1:00 PM 1:00 1:45 PM Registration and light breakfast AGCO Welcome Address Tom Clevinger Opening remarks and Executive Board Member of ISLA and SVP/General introduction of participants Manager Global Truck, Parts & Service at Navistar Morning session with presentations on initiatives and projects to enhance the aftersales business, optimize spare parts processes, cut costs and improve service levels. The list of speakers includes Mike Landry, President North America at Barkawi Management Consultants, and more industry experts have been invited and will confirm their presentations for the event soon. Lunch Open discussion involving all partcipants: Where do you still see substantial opportunities for optimization in mature spare parts businesses after years of continuous improvement and fine-tuning? 1:45 2:15 PM Presentation Ensuring unparalleled parts availability in a market where downtimes cause high economic impact Joe DiPietro Vice President AGCO Parts North America 2:15 2:45 PM Refreshment break and bus transportation to AGCO Parts North America AGCO 2:45 4:30 PM Guided visit Behind-the-scences tour of AGCO s best-in-class spare parts operations: 1) AGCO Parts Inbound Center (APIC), and 2) Main Distribution Center Joe DiPietro, Vice President, and Scott Ward, Supply Chain Director AGCO Parts North America 4:30 5:00 PM Bus transportation back to the conference hotel where the event ends Venues 2139 CityGate Lane Naperville, IL AGCO Parts Main Distribution Center 1500 North Raddant Road Batavia, IL & AGCO Parts Inbound Center (APIC) 1160 Powis Road West Chicago, IL 60185

3 Locations Naperville AGCO Parts Main Distribution Center Batavia AGCO Parts Inbound Center (APIC) West Chicago Elgin 20 Bloomingdale Saint Charles Wheaton 38 Batavia 88 Naperville Aurora mi O'Hare Airport 355 Lombard Lisle Glenview Des Plaines 294 Wilmette Wood Dale 83 Lemont 2 Westchester La Grange Chicago Midway Airport Lake Michigan cartogis 2012 The meeting session with presentations, Q & A and discussions will be held at the Arista Hotel, which has been awarded a 4-star rating by Forbes Travel Guide It is conveniently located off Interstate 88 in the new CityGate Centre business and retail complex in Naperville, Illinois, and just 30 miles from downtown Chicago. The drive to O Hare Airport takes about 40 minutes (29 miles). Midway Airport is less than one hour away (38.5 miles). AGCO s facilities in Batavia and West Chicago are within a 10-mile radius. Bus transportation to the AGCO Parts Inbound Center (APIC) and the Main Distribution Center, and after the tour back to the will be provided. For those who will be arriving the evening before the event, ISLA has held a block of Deluxe King rooms at a rate of $149 (plus taxes). For booking details see last page of the this document. Cooperation Partner The North American Service & Parts Focus Day is kindly supported by AGCO Parts, the original equipment and service division of AGCO Corporation. AGCO Corporation is a global leader focused in the design, manufacture and distribution of agricultural machinery, employing more that 22,000 people worldwide. AGCO products are sold through five core brands, Challenger, Fendt, GSI, Massey Ferguson and Valtra and distributed globally through independent dealers and distributors in more than 140 countries. Joe DiPietro, Vice President of AGCO Parts North America, will illustrate in his presentation how his organization supports a network over 1,250 dealer locations in the United States and Canada with over 0,000 active part numbers. AGCO s North American parts distribution network is made of nine warehouses that have in total 3.2 million outbound lines shipped, 400,000 inbound lines received, and 320,000 inbound lines returned (figures 2013). During the behindthe-scenes tour in the afternoon on Focus Day, AGCO will provide insight into their operations and processes at the AGCO Parts Inbound Center (APIC) in West Chicago, as well as at the Main Distribution Center in Batavia.

4 Organizer The North American Service & Parts Focus Day is organized by the International Service Logistics Association. ISLA is a network of professionals dedicated to Customer Service and Spare Parts Logistics. It was founded in Munich, Germany, in As the association is not commercially driven, ISLA depends on the support of its members for the work it does. Nearly 60 companies from the U.S., Europe, Israel and China have now joined ISLA (see a few of them listed below). Small selection of ISLA members New members, first and foremost OEMs running spare-parts and service-intensive businesses, are always welcome. For more information, please visit or contact us: ISLA International Service Logistics Association e. V. Baierbrunner Strasse 35, Munich, Germany Phone +49-(0) , Fax -969 isla@servicelogistics.info Executive Board: Kraft Schumann (Chairman), Tom Clevinger, and Magne Svendsen Events ISLA s main purpose is to provide networking and training opportunities, because we believe that even the most experienced and talented leaders can learn from one another. The networking and sharing of ideas and strategies among peers from various industries can inspire, help to define best in class, and foster continuous improvement. ISLA has been bringing European after-sales leaders together for many years. Encouraged by the popularity and success of ISLA s events in Europe, we launched our North American event series in The first North American Service & Parts Focus Day was hosted in October 2012 by truck, bus and engine manufacturer Navistar near Chicago, and the second was held at CNH Parts & Service in Lebanon, Indiana, in May Over 40 participants met each time to network, vision and share during interactive Q&A sessions and speaker presentations. We are excited to expand our U.S. platform further and look forward to another great meeting at AGCO on July 15 th.

5 Registration To register for the North American Service & Parts Focus Day, please complete the form below, including the correct billing address. The fee for attending the Focus Day is $3. ISLA members pay a reduced price of $270. Upon receipt of your registration, you will be sent the invoice for the attendance fee. Payment by wire transfer is preferred, but can also be made by credit card (Diners Club, MasterCard, Visa), check, or via PayPal (isla@servicelogistics.info). Please return the completed form via fax to or it to isla@servicelogistics.info Your fee for the event includes access to the meeting and the behind-the-scences tour, as well as meals, snacks and beverages during the sessions and breaks. Meeting handout and event documentation are included as well. Attendees are responsible for their own travel and hotel expenses. ISLA reserves the right to make changes to the program as stated in this document. All cancellations received up to 14 days prior to the event are free of charge. Cancellations received after this date, will be entitled to a 40% refund of the attendance fee. However, you may substitute a delegate at any time. ISLA itself will only cancel the event due to force majeure, unavailability of premises, sickness of speakers, or the lack of a minimum number of partcipants. Registration fees will be refunded. No further liability is accepted. If you have any questions regarding ISLA or the North American Service & Parts Focus Day, please feel free to contact us, preferably by at isla@servicelogistics.info Title, First and Last Name Position / Job Title Company / Organization Business Department Address Phone Credit Card Payment Please check if you prefer to pay with Diners Club, MasterCard or Visa (American Express not accepted) Accommodation Please tick here if you will be arriving on July 14 th and would like to stay at the where ISLA has booked a number of rooms. (Price of Deluxe King Room $149, plus taxes; to be paid by the participant, not included in the event fee) Dinner hosted by On July 14 th ISLA s founding member Barkawi Management Consultants would be pleased to welcome event participants to dinner at a local restaurant. Please indicate if you would like to join us around 6:30 PM. Dinner will be served at 7:30 PM. Date, Signature