Certification in Humanitarian Logistics Level I HLC 2007

Transcription

1 Certification in Humanitarian Logistics Level I HLC

2 How Certification came about.hlc 2003 HLC participant feedback Needs to be clear career map, not just specific training initiatives around warehousing or other functions Mechanisms for handling a dynamic national staff focus on skills development in-country Need to mix field experience with technical knowledge Managers are responsible for passing specific knowledge but it is a slow, time consuming process and misses the importance of standardization standardization across organizations would be great 2

3 How Certification came about.hlc 2003 Key Discussion topic for subsequent HLC Advisory Committee formed 2005 ICRC IRC MSF Holland Oxfam GB Commitment Time Expertise Save the Children UNHCR UNICEF WFP Resulted in Successful Certification in Humanitarian Logistics 3

4 Launched in September 2006: overwhelming response Estimated student population: logisticians First year program goal: 100 students Current status: more than 300 candidates registered (non-pilot) 80 submitting assignments 1 candidate already completed Candidate distribution: 75 countries, including 30 in Africa More than 90 organizations represented Students extremely motivated and enthusiastic Feedback that program meets training needs 75% self-financing 4

5 Candidate profile Africa Asia Europe Americas Middle East 55% of candidates in Africa 77% working for aid organizations Gender: 82% men 18% women We are reaching our target audience of candidates in the field 5

6 Competence based approach Competence is assessed, rather than knowledge being examined To demonstrate competence, students must show: Knowledge Understanding of that knowledge Application of knowledge in a practical scenario Emphasis on problem solving Competence model sets the scope and boundary of the qualification Answers the question What do you want students to be able to do? Sets the foundation for the learning materials 6

7 Unique learning environment What makes CHL unique is the combination of learning materials, interactive coaching, and the case study environment 7

8 Pilot Program Lessons Learned Pilot program requires a very big commitment from organizations, participants, and supervisors Need clear criteria for selecting pilot candidates Basic skills must include English capability and computer skills Organizations must select candidates carefully job situation can have a major impact on candidate s ability to move through the program Career path: candidates expect that there will be a career path with CHL program Over time, we want to measure candidates success Supervisors need to be more cognizant of changes in candidates skills and performance 8

9 Challenges moving forward Build recognition of CHL as the qualification in humanitarian logistics Expand reach of CHL Presentations and conferences Government agencies, other humanitarian organizations Monitor candidates who complete certification 9

10 Your Involvement If you believe CHL is important and will make a difference in the delivery of humanitarian relief: How do we get your organization involved in formulating HR policies to sponsor candidates? How can we build recognition of CHL as the qualification within your organization? 10

11 Certification in Humanitarian Logistics Level II HLC

12 Overview and approach Program designed to comprise multiple levels that build on each other Level I: Vocational training; focus on fundamental elements Level II: More strategic; assumes students have requisite supply chain knowledge from Level I 12

13 Overview and approach Level II Approach: Target senior logisticians and graduates of Level I course Estimated population: 1000 logisticians Continue with competence model and case study approach Course will require months to complete Establish CHL as the qualification for humanitarian logisticians Partnership CILT will continue as development partner and awarding body Advisory Committee will collaborate on development 13

14 Level II Survey Conducted survey of senior logisticians to understand our target certification Level II audience: Major areas of responsibilities, required skills Perceptions of available and required training 104 respondents (35% response rate) Sent to 285 logisticians from 17 organizations Respondent Profile Level Experience Education Headquarters < 3 years Secondary / Vocational Master s / Doctorate Field > 10 years 4-10 years Regional College / University 14

15 Required Skills vs. Training Respondents were asked if the following key skills are required for their jobs and if existing training adequately addresses these skills. Skill Skill required for your job? Existing training addresses? Managing people who perform logistics functions 95% 41% Process development 83% 20% Performance measurement 91% 41% Development of logistics strategy 91% 34% Setting up supply chains for new programs / operations 85% 39% Recruitment and training of new personnel 88% 33% What training is needed most: Top 6 issues identified by respondents Project management: design, monitoring, implementation Effective planning Logistics strategy Process development and management Communication Management principles 15

16 Competence Model Three learning units: Planning Operation and Coordination Improvement Heavy emphasis on planning Managing and coordinating complex supply chains Expect logisticians at this level to understand elements of Level I Expand the focus beyond emergencies External Agencies, donors, suppliers/contractors, other humanitarian organisations, national authorities Role of senior logisticians Supporting Senior managers in logistics and other functions in the organisation ROLE Leading Direct reports and other operational logisticians Internal Stakeholders, other functions in the organisation, other logisticians 16

17 Competence Model Supply Chain Planning Strategy Supply chain configuration Resource planning Controls Demand Forecasting Link logistics to programs Supply Chain Operation Data collection and management Performance monitoring Problem resolution Leadership Supply Chain Improvement Supply chain review Improvement initiatives Tools for execution External Agencies, donors, suppliers/contractors, other humanitarian organisations, national authorities Role of senior logisticians Supporting Senior managers in logistics and other functions in the organisation ROLE Leading Direct reports and other operational logisticians Internal Stakeholders, other functions in the organisation, other logisticians 17

18 Development timeline Learning unit development begins Pilot launch early 2008 Program launch Mar 07 Apr 07 Dec 07 Q Late 2008 Q Competence Model development Learning materials and case study complete December 07 Finalize materials; incorporate pilot feedback 18

19 Your Involvement Do you have a case study expert within your organization who can contribute to development? Subject matter expert with humanitarian experience who can provide realism to case study scenario Expand the focus beyond emergencies 19