IMPERIAL LOGISTICS CASE STUDY FAST FORWARD PEOPLE DEVELOPMENT IN AFRICA

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1 Workforce excellence is essential for sustainable health supply chains IMPERIAL LOGISTICS CASE STUDY FAST FORWARD PEOPLE DEVELOPMENT IN AFRICA FINANCIAL SPONSORS

2 Presentation Overview Positioning & Offering Rest of Africa Context for People Development Maturity of People Development Framework People Development Framework Imperial Health Sciences Qualification Framework Challenges & Lessons Learned

3 Positioning & Offering Industries: Consumer Products & Pharma, Industrial Products, Petrochemical & Bulk Commodities We improve our clients competitiveness across their entire supply chain, applying customised value chain management based on years of experience Procurement Inbound Logistics Operations Outbound Logistics Warehousing, Storage, Handling Customer Delivery Sales, Merchandising, Order to Cash Outbound Logistics $ Value Chain Design & Enablement (Analysis, Design & Implementation) Integrated Operations Planning (People, Process & Technology)

4 Positioning & Offering Procurement Inbound Logistics Operations Outbound Logistics Warehousing, Storage, Handling Customer Delivery Sales, Merchandising, Order to Cash Outbound Logistics $ Value Chain Design & Enablement (Analysis, Design & Implementation) Integrated Operations Planning (People, Process & Technology) > 2.6 Million Retail deliveries / annum R34 Billion Retail goods delivered Full truck load (palletised) deliveries in South Africa Cross-border shipment Tanker shipments / annum 9.1 Million Tons of bulk commodities handled / annum $ 62 Clients from which revenue > R50 million / annum $ > 600 Clients with revenue > R1 million / annum 18 Specialised service companies in South Africa 8 Linked to distributors in 8 countries Employees: 5096 drivers, 6290 warehouse staff, 3660 merchandisers m 2 Dedicated ( m 2 ), multiprincipal warehousing space (cold storage & pharmaceutical facilities)

5 Rest of Africa Our current AFRICAN FOOTPRINT includes a significant footprint and consists of a large range of dedicated and shared services. 12 Infrastructure & representation in 12 countries in Africa Cross-border transportation into 18 countries Regional, local & general freight & distributor warehouses strategically located throughout the continent 675 Vehicle with necessary cross-border permits

6 Context for People Development Decentralised business model Growth through acquisition Strong entrepreneurial culture 2013: 80+ different operating entities HR processes / systems not standardised or enforced Skills shortages and challenges in Education System Regulated Skills Development Landscape Sector Education & Training Authorities Skills Development Levy & Training Grant System Broad-Based Black Economic Empowerment

7 Maturity of People Development Framework LEARNING ORGANISATION

8 People Development Framework Trends & Best Practices Business Strategy Compliance Strategic Talent Plan

9 Imperial Health Sciences Africa s leading partner in healthcare supply chain ISO9001:2008 certified for the receipt, storage and distribution of pharmaceuticals and other healthcare products Operations in South Africa, Kenya, Ghana, Nigeria and Malawi with downstream distribution partners providing reach into 26 African countries

10 Imperial Health Sciences Four pillars of excellence our management information systems our quality management systems our dedicated and skilled people our innovative business solutions Our values: respect, excellence, acknowledge & pride r.e.a.p IHS Ordinary Heroes living extraordinary VALUES

11 Qualification Framework Post Graduate Qualification in Supply Chain (Health Logistics) B Com Supply Chain Certificate in Supply Chain (Health Logistics) Executive Public Health Supply Chain Management Programme Warehouse in a Box Warehouse Operations Management Supply Chain Performance Improvement Programmes

12 Challenges & Lessons Learned Fit for purpose Diverse learning needs choose focus areas Training for compliance versus Training for needs Integration with Performance and Talent Management Capitalise on resident smarts Partnerships and Collaboration Internal partnerships with business leaders Partnerships with educational institutions Partnerships with skills development authorities Consultative selling Learning culture learning is not training only, most learning should happen on the job

13 Thank you! Colette Wessels Imperial Logistics Academy T: M: E: Abré van Buuren Imperial Health Sciences T: M: E:

14 The PtD Board: