Partsperson A Guide to Course Content

Transcription

1 Partsperson A Guide to Course Content Partspersons perform the ordering, stocking, accounting or dispensing of parts and assemblies supplied to the mechanical, agricultural and service industries. Training Requirements: To graduate from each level of the apprenticeship program, an apprentice must successfully complete the required technical training and compile enough on-the-job experience to total at least 1800 hours each year. Total trade time required is 5400 hours and at least 3 years in the trade. There are three levels of technical training delivered by Saskatchewan Polytechnic in Saskatoon. Level One: Online Level Two: Online Level Three: Online The information contained in this pamphlet serves as a guide for employers and apprentices. The pamphlet briefly summarizes the training delivered at each level of apprenticeship training. An apprentice spends approximately 15% of the apprenticeship term in a technical training institute learning the technical and theoretical aspects of the trade. The hours and percentages of technical and practical training may vary according to class needs and progress. The content of the technical training components is subject to change without notice. 09/14

2 Level One - 8 weeks Parts Information Systems tools required to locate parts information parts pricing structures alternate parts location methods vehicle identification codes and labels Parts ID for Engines principles of the internal combustion engine and its parts operation engine types, construction classifications and components engine part failures and repair procedures Parts ID for Electrical basic fundamentals of electricity and electronics storage battery types and functions charging system problems and diagnostics chassis wiring Parts ID for Vehicle Systems parts and function of the fuel system parts and function of the exhaust system parts and function of the emissions system parts and function of the cooling system parts and function of the heating system Parts ID for Lubrication and Drive Systems parts and operation of the lubrication system lubricant types belt and chain drive components shaft couplers and clutches Machine/Vehicle Identification passenger vehicle types agricultural machinery types industrial machinery types heavy truck and trailer vehicle types recreational vehicles types Common Tools types of hand tools use and purpose of hand tools types of power tools use and purpose of power tools measuring tools and equipment measuring tool use and operation Regulations & Safety safe working practices and safety equipment fire safety procedures fire extinguishers types and operation Warehousing & Documentation documentation, shipping and receiving point of sale documentation types and usage order forms types and usage warranty claim and return form types and usage

3 shipping methods and procedures receiving procedures and practices shipping and receiving form types and usage Computer Applications parts department software program types electronic parts catalogs usage business and invoicing software Industrial Communication (related studies) effective workplace communication skills characteristics of good workplace writing skills career path skills Applied Trade Measurement (related studies) common trade measurements formulas to calculate measurements common trade measurements Level Two - 8 weeks Parts Information Systems tools to locate parts information components of different systems alternative parts location methods service manual specifications and procedures Computers computer hardware systems and efficiency advanced computer programs Customer Service customer type identification elements of customer service alternate supply sources methods of meeting customer needs Engine Systems ignition circuit and its components function diesel fuel system function gasoline and diesel engine differences alternate fuel and power sources engine types turbochargers & supercharger differences diesel engine controllers & monitors Drive Train Components axle and driveline parts and their functions clutches and torque converters transmissions and transaxles differentials, transfer cases and final drives drive train system types Vehicle Systems air conditioning and heater system function suspension system components and operation steering system components and operation

4 brake system components and operation tires and vehicle ballasting track system components and operation Hydraulic Systems basic hydraulic principles hydraulic system components hydraulic system circuits hydraulic system troubleshooting hydraulic steering systems hydrostatic drive systems Standard Stock types and functions of fasteners types and functions of fittings friction and non friction bearings and their applications static and dynamic seals and their applications common products used within the parts industry lubrication system components function lubricant types Machine/Vehicle Identification body structure design chassis components body styles and classifications vehicle comfort and safety systems Identify operator features and controls agricultural equipment components Industrial equipment components recreational equipment and vehicle components Documentation point of sale documentation types work order required information estimate required information supplier order form/purchase order required information warranty claim required information and procedures core return required information and procedures transfers of inventory required information and procedures Major Project Preparation peer-to-peer communication online communication tools Level Three - 6 weeks Parts Business Practices different forms of business ownership financial sources available for a business financial status of a business tax implications of a business Parts Communications effective customer communication skills effective coworker communication skills

5 coworker supervision techniques new employee evaluation techniques Inventory Control inventory ordering systems inventory monitoring tools adjusting inventory procedures parts activity tracking and reporting inventory control methods physical inventory procedures New Vehicle Technology technology changes in vehicles and engines vehicle electrical and electronic systems new lubricant and chemical technology and industry requirements Department Operation/Facility Design required parts facility area/department layout supplemental parts facility area layout binning system types, techniques and procedures Purchasing product need and supplier selection order types transportation types purchasing document types expedited freight Parts Sales & Merchandising product sale pricing techniques marketing and merchandizing individualized selling techniques Major Project - Dealership Management Level III parts management business plan including communications, business, marketing, facilities, scheduling and other operations that are common to parts and warehousing