SUNRISE, FLORIDA RESOLUTION NO

Transcription

1 CITY CLERK CITY OF SUNRISE 15 DEC I 8 AH 11: 30 SUNRISE, FLORIDA A RESOLUTION OF THE CITY OF SUNRISE, FLORIDA, REAFFIRMING THE CITY'S SUPPORT FOR COUNTYWIDE CONSOLIDATION OF E-911 COMMUNICATIONS; SUPPORTING THE DECEMBER 10, 2015 JOINT POSITION STATEMENT OF THE BROWARD COUNTY CHIEFS OF POLICE ASSOCIATION AND THE FIRE CHIEFS ASSOCIATION OF BROWARD COUNTY REGARDING CONSOLIDATED E-911 COMMUNICATIONS SYSTEM; ADOPTING RECOMMENDATIONS; REQUESTING RECOMMENDATIONS BE IMPLEMENTED TIMELY BY THE BROWARD COUNTY BOARD OF COUNTY COMMISSION AND BROWARD SHERIFF'S OFFICE; PROVIDING FOR DISTRIBUTION; AND PROVIDING AN EFFECTIVE DATE. prior to 1992, there were several E-911 dispatch centers operating independently in Broward County; and in 1992, Broward County created a regional communications system, fully funded by County revenues, utilizing an 800 MZ system, and offered all other agencies the opportunity to join the regional system at no charge; and some agencies joined the regional communications system and provided their radio frequencies to Broward County for use by the system, but numerous other agencies continued to operate their own dispatch systems; and following the September 11, 2001, terrorist attack, additional concerns were raised regarding KAKRG Cl5351

2 interoperability of the various dispatch systems operating in Broward County; and in 2002, the electorate of Broward County voted overwhelmingly to amend Section (A) of the Broward County Charter to provide for the establishment and County funding of a communications infrastructure for fire and emergency medical services, as follows: The County Commission with cooperation from Municipalities shall establish a countywide communications infrastructure for fire and emergency medical services. The County shall provide funding for the communications infrastructure and all service providers will utilize the elements of the communications infrastructure. The communications infrastructure shall facilitate closest unit response for life-threatening emergencies and support for regional specialty teams; and since 2002, through the leadership of the Broward County Board of County Commissioners, the County has successfully implemented and funded significant and meaningful advances toward interoperability, including the funding of the Regional Public Safety Communications Committee (RPSCC) overseeing the development of County-wide interoperability for KAKRG Cl5351

3 CAD, Radio, Law Records and Fire Records for all cities irrespective of the police and/or fire provider; and notwithstanding the 2002 amendment to the County Charter, there continued to be ten ( 10) independent dispatch systems operating in Broward County; and after 2010, hundreds of hours were dedicated to analyzing the feasibility of cooperative consolidation of the E- 911 communications and dispatch system; and in 2010, the Broward League of Cities initiated a "Public Safety Answering Points Task Force," a multijurisdictional and multi-disciplinary team of public safety professionals, staff, and elected officials; and on October 21, 2010, the Communications Technology Division of the Broward Sheriff's Office issued an extensive "Consolidation Feasibility Analysis", which highlighted that there were 10 different Public Safety Answering Points ("PSAPs") for the purposes of E-911 Communications and Dispatch, which provide differing levels of performance, costs per call, and equipment utilization; and the Consolidation Feasibility Analysis concluded that E-911 Dispatch operations for all Broward County Police, Fire, EMS and Sheriff agencies should be fully consolidated into three PSAPs, under a unified organizational structure, which KAKRG Cl5351

4 would improve citizen/ officer safety, eliminate call transfers that result in delayed response, result in significant cost savings, and promote efficient and cost effective migration to new technologies; and the Consolidation Feasibility Analysis study was presented in November 2010 to the Broward League of Cities, and as a result it was agreed that a taskforce should be formed to further consider implementation; and in 2011, the Public Safety Committee of the Broward League of Cities, the Fire Chief's Association of Broward County, the Broward County Chiefs of Police Association, the Fire-Rescue Services Council, the Broward County City Managers Association, and the Board of Directors of the Broward League of Ci ties all adopted and supported resolutions calling for an implementation process for cooperative consolidation of E-911 communications and dispatch; and on November 1, 2011, through the leadership of the Broward County Board of County Commissioners, and with the cooperation of the Broward League of Cities, the County Commission ratified the formation of the Broward County Consolidated Communications Committee; and on March 7, 2012, the Broward County Consolidated Communications Committee, co-chaired by a representative of the KAKRG Cl5351

5 Board of the County Commissioners and Broward League of Cities, issued a Report and Recommendations for Cooperative Consolidation of E-911 Communications; and the Report and Recommendations of the Broward County Consolidated Communications Committee recommended the implementation of cooperative consolidation of E-911 communications and dispatch; and through the leadership of the Broward County Board of County Commissioners, the County has made a significant and meaningful investment in communications infrastructure and staffing to the betterment of the communications systems in the County and to the benefit of all of the County's residents; and on October 9, 2012, the Sunrise City Commission adopted Resolution No expressing the City's support for adoption of a plan for cooperative countywide consolidation of E-911 communications and dispatch, to be operated (or contracted for operation) by Broward County; and on February 1, 2013, the Broward County Consolidated Communications Implementation Advisory Board (the "I Board"), designed and approved by the County Commission, issued a detailed report and recommendation regarding the implementation of a consolidated E-911 communications system; KAKRG Cl5351

6 on September 23, 2013, the Sunrise City Commission adopted Resolution No approving an Agreement between Broward County and the City of Sunrise for Participation in the Consolidated Regional E-911 Communications System; and, the Broward County Board of County Commissioners formed the Broward County Consolidated Communications Committee (BCCCC) which had its first meeting on February 12, 2015; and Sunrise Mayor Ryan currently serves on the BCCCC as the Broward League of Cities' representative and as its Vice Chair; and the BCCCC has been meeting regularly to evaluate the performance of the consolidated E-911 system; and on September 30, 2015, the first year of transition to a consolidated and regional E-911 communications system was completed; and as a result of consolidation of E-911 communications, during the first year of performance there have been some very important successes: Consolidated 11 separate PSAPs into 3 PSAPs, all of which have the capacity to "talk" to each other and to shift call handling and dispatching responsibilities depending on loads and needs; KAKRG Cl5351

7 Consolidated into 3 PSAPs with significant structural and redundancy protections not previously available across all 11 prior centers; The virtual elimination of call transfers related to misdirected calls within the system. Misdirected calls and calls transfer still occur far too often as a result of the lack of consolidation with the 2 independent centers; For the first time in Broward County history, there is a transparent and validated performance reporting process each month across the regional E-911 system, representing over 2 million E-911 calls annually; or 7,000 / day ( % of all E- 911 calls within Broward County); The Quality Control efforts to address root-cause analysis have provided opportunities to implement operational improvements across the entire regional system; The introduction of a new generation CAD system will provide even greater improvements to call taking, call handling and dispatching functions. the reported complaints related to call taking, call handling and dispatching have been reduced during the KAKRG Cl5351

8 consolidation process. Monthly reporting of performance has been constantly evaluated to provide the best possible information to the end users and to ensure transparency; and the City Commission recognizes that prior to consolidation, no PSAP performed perfectly and that some, or all, of the types of concerns being raised about performance in the field existed then and in other emergency communications centers worldwide; and because there was neither a transparent method for reporting of performance metrics nor a sustained method to validate performance representations across all centers, there is difficulty in establishing a baseline to compare current operational and technology performance with the past performance in each of the existing centers; and despite significant and important successes, the Broward County Chiefs of Police Association and the Fire Chiefs Association of Broward County have issued a Joint Statement regarding the consolidated E-911 communications system, a copy of which is attached hereto and incorporated herein as Exhibit "A"; and the respective Chiefs Associations represent the operational interests of thousands of public safety personnel who serve as first responders throughout Broward County; and KAKRG Cl5351

9 the respective Chiefs Associations have been strongly supportive of the E-911 consolidation process and have served as integral subject matter experts throughout the feasibility process, the design and implementation of the recommendations leading to the current E-911 communications system; and the Joint Statement states as follows: A priority of any E-911 system must be on the quality of the information being relayed to the field, not just the time utilized to handle a call along the various points of measurement. To date, there has been too much emphasis on "compliance" with standards, at least one of which is now determined to be unrealistic and out of step with how other centers view performance. From the operational perspective of those in the field, taking additional seconds to obtain quality information, undertake meaningful interrogation and providing necessary updates can be as important, if not more important, than whether or not the center fell short of the target compliance metric in the handling of that call. Obtaining too little information can result in too many units being KAKRG Cl5351

10 deployed (resulting in operational inefficiencies and strained resources) or too few units (resulting in potential negative consequences to those in need and/or the safety of first responders). Currently, the Broward County Regional Communication system is organized such that ORCAT makes the ultimate decisions on operational matters and technology issues which impact operational performance. The Police & Fire Chiefs believe this is a flawed design which must be remedied because ORCAT lacks the operational expertise to make these decisions in a vacuum devoid of experience and expertise. as a result of the significant analysis of the Police and Fire Chiefs Associations, the Joint Statement included the following recommendations to be implemented within six (6) months: The current structure at ORCAT, which is governed mainly by the County Administration, lacks the operational expertise and leadership to make recommendations and impose operational decisions. This has led to distrust in the merits of decisions made, slowed responsiveness to the KAKRG Cl5351

11 direct users of the system and resulted in a lack of effective communications. This must change. The management structures within both ORCAT and BSO must be redefined with clear lines of demarcation points and areas of responsibility. While OR CAT may be responsible for the system, they do not operate it. This line must be reformed and clearly defined for all parties. The current BSO management structure in the PSAPS has not been strong enough to impose the optimum level of discipline and oversight in the performance of call taking and call handling. Line supervisors need to be either better trained or additional line supervisors need to be provided to be able to adequately oversee the call taking, call handling and dispatching functions. Constant oversight is the key to an effective communications system. In furtherance of the above, the process of performance measurements review and mitigation must be independent of the County, ORCAT and BSO. The Chiefs recommend that this review process revert to the Governance Committee made up of KAKRG Cl5351

12 those with operational expertise as originally recommended by the 4C Board in 2011/12. Both ORCAT and BSO, along with the respective Chiefs' Associations, should coordinate an in depth examination and review of similar E-911 consolidated centers nationwide for additional best practices which can be implemented in the Broward Regional Communications system. the City Commission finds it to be in the best interests of the residents of the City, as well as all of Broward County, to reaffirm the City's support for the for the consolidation of E-911 communications system and address the Police and Fire Chiefs Associations' Joint Statement. NOW, THEREFORE, BE IT RESOLVED BY THE CITY COMMISSION OF THE CITY OF SUNRISE, FLORIDA: Section 1. The foregoing Whereas clauses are hereby ratified and incorporated as the legislative intent of this Resolution. Section 2. The Sunrise City Commission reaffirms the City's support for the Broward County consolidated and regional E-911 communications system. Section 3. The City Commission supports the December 10, 2015, Joint Position Statement of the Broward County Chiefs of KAKRG Cl5351

13 Police Association and Fire Chiefs Association of Broward County regarding the consolidated E-911 communications system. Section 4. The City Commission adopts the recommendations of the December 10, 2015, Joint Position Statement of the Broward County Chiefs of Police Association and Fire Chiefs Association of Broward County regarding the consolidated E-911 communications system. Section 5. The City Commission encourages the Broward County Board of County Commissioners and the Broward Sheriff's Office to direct their respective staffs to timely implement the recommendations contained in the December 10, 2015 Joint Position Statement of the Broward County Chiefs of Police Association and Fire Chiefs Association of Broward County regarding the consolidated E-911 communications system. Section 6. The City Clerk is directed to distribute this Resolution to the Board of County Commissioners for Broward County, the Broward County League of Ci ties and each of the municipalities in Broward County. Section 7. Effective Date. This Resolution shall be effective immediately upon its passage. KAKRG Cl5351

14 PASSED AND ADOPTED THIS 17TH DAY OF DECEMBER, City MOTION: SECOND: KERCH: ROSEN: SCUOTTO: SOFIELD: RYAN: ROSEN SCUOTTO YEA YEA YEA -- YEA YEA Approved by the City Atto~ney ~ /) ~.. as to Form and Legal Sufficiency. L..-\ -~K~i~m~b-e_r_l_y---7""'... )_K_i_s_s_l_a_n KAKRG Cl5351

15 Joint Position Statement of the Broward County Chiefs of Police Association and Fire Chiefs Association of Broward County Consolidated E911 Communications System December 10, 2015 Police Chief Paul O'Connell, President Fire Chief Don DiPetrillo, President This Joint Position Statement has been adopted by both the Broward County Chiefs of Police Association and the Fire Chiefs Association of Broward County as part of our continuing commitment to the construction and implementation of a successful countywide regional and consolidated E911 communication system. Our Joint Position Statement is offered in the spirit of cooperation and collaboration. Our common goal is to better ensure the long term stability of the E911 consolidated communication system. General Statement of Improvements and Successes At the outset, it is important to highlight just a few of the successes of the new regional system: Consolidated 11 separate PSAPs into 3 PSAPs, all of which have the capacity to "talk" to each other and to shift call handling and dispatching responsibilities depending on loads and needs; Consolidated into 3 PSAPs with significant structural and redundancy protections not previously available across all 11 prior centers; The virtual elimination of call transfers related to misdirected calls; For the first time in Broward County history, there is a transparent performance reporting process across the regional E911 system, representing over 2 million E911 calls annually; or 7,000 / day (91.56% of all E911 calls within Broward County); The Quality Control efforts to address root-cause analysis has provided opportunities to implement operational improvements across the entire regional system; The introduction of a new generation CAD system will provide even greater improvements to call taking, call handling and dispatching functions. Currently, the system handles over 800 fire-rescue E911 calls and over 5,000 law enforcement E911 calls for service per day. The reported complaints related to call taking, call handling and dispatching have been reduced during the consolidation process. Monthly reporting of performance has been constantly evaluated to provide the best possible information to the end users. Areas of Concern Over the past twelve months, areas of concern have been identified related to the performance of the regional system. It is important to note that some concerns (for example, complaints of wrong addresses and efficiency of update information) existed previously. That is, no PSAP ran perfectly. Because of the lack of reporting prior to consolidation, it is not possible, other than anecdotally, to determine how the qualitative operational performance today compares to each of the 11 prior sites previously. It is perceived that during the transition there were greater problems post-consolidation, likely due to training and management issues. A priority of any E911 system must be on the quality of the information being relayed to the field, not just the time utilized to handle a call along the vario.us points of measurement. To date, there has been too much emphasis on "compliance" with standards, at least one of which is now determined to be 1

16 unrealistic and out of step with how other centers view performance. From the operational perspective of those in the field, taking additional seconds to obtain quality information, undertake meaningful interrogation and providing necessary updates can be as important, if not more important, than whether or not the center fell short of the target compliance metric in the handling of that call. Obtaining too little information can result in too many units being deployed (resulting in operational inefficiencies and strained resources) or too few units (resulting in potential negative consequences to those in need and/or the safety of first responders). Currently, the Broward County Regional Communication system is organized such that ORCAT makes the ultimate decisions on operational matters and technology issues which impact operational performance. The Police & Fire Chiefs believe this is a flawed design which must be remedied because ORCAT lacks the operational expertise to make these decisions in a vacuum devoid of experience and expertise. Time is of the essence and the Chiefs believe the recommendations listed below must be implemented within the next six (6) months. Recommendations: After evaluation of many different issues, the Chiefs make the following recommendations: The current structure at ORCAT, which is governed mainly by the County Administration, lacks the operational expertise and leadership to make recommendations and impose operational decisions. This has led to distrust in the merits of decisions made, slowed responsiveness to the direct users of the system and resulted in a lack of effective communications. This must change. The management structures within both ORCAT and BSO must be redefined with clear lines of demarcation points and areas of responsibility. While ORCAT may be responsible for the system, they do not operate it. This line must be reformed and clearly defined for all parties. The current BSO management structure in the PSAPS has not been strong enough to impose the optimum level of discipline and oversight in the performance of call taking and call handling. Line supervisors need to be either better trained or additional line supervisors need to be provided to be able to adequately oversee the call taking, call handling and dispatching functions. Constant oversight is the key to an effective communications system. In furtherance of the above, the process of performance measurements review and mitigation must be independent of the County, ORCAT and BSO. The Chiefs recommend that this review process revert to the Governance Committee made up of those with operational expertise as originally recommended by the 4C Board in 2011/12. Both ORCAT and BSO, along with the respective Chiefs' Associations, should coordinate an in depth examination and review of similar E911 consolidated centers nationwide for additional best practices which can be implemented in the Broward Regional Communications system. 2