Super Retail Group Terms and Conditions - Distribution Centres (AUS/NZ)

Transcription

1 Super Retail Group Terms and Conditions - Distribution Centres (AUS/NZ) March 2017

2 This document applies to the individual company that you are contracted to: Super Retail Group, Supercheap Auto, BCF, Goldcross Cycles, Rays, Rebel, Amart Sports, Workout World and Super Retail Commercial. DC Booking / Appointment Scheduling 1. Only purchase orders with a delivery address to a distribution centre (DC) will be accepted into the DC. All store generated orders must be delivered to the applicable store address, unless prior arrangements have been made with the Merchandising Department or DC Receiving. 2. All deliveries, including all EDI orders, all non-stock purchase orders, cross-dock and flow-through require a booking for receival into the appropriate DC. The booking must be made at least 24 hours prior to the due date on the purchase order. DC hours are from 6am Mon Fri. All purchase order (PO) numbers and quantity of pallets/cartons per PO being delivered need to be quoted at the time of booking. EDI Booking 3. Despatch Advice (DESADV): There can be multiple DESADV per purchase order; multiple purchase order per DESADV is not compliant. The DESADV must equal the physical shipment being dispatched. DESADV will become the ASN (Advanced Shipment Number) for the receiving DC: If despatch advise (DESADV) number is available, quote number at time of booking. If the DC WMS has received DESADV/ASN then booking can be completed with this number, the DC will create an appointment for each ASN. If the DC has not received DESADV/ASN then a blind appointment must be created by our booking team (Inbound Schedulers) for each single load/delivery that will be combined to make-up the entire supply of the purchase order. 4. To complete a blind appointment or appointment using the DESADV/ASN, at the time of booking, the following will need to be quoted: DESADV/ASN or purchase order, exact number of pallets/cartons per load/delivery, and the type of pallet, i.e. Loscam or CHEP. 5. For all orders that are successfully booked in with the DC a booking reference will be supplied. Bookings are made directly with each DC by phone or Perth (Forrestfield) or perthbooking@superretailgroup.com Melbourne (Altona North and Marshall Court) or altonabooking@superretailgroup.com New Zealand (Otahuhu) or aucklandbooking@superretailgroup.com Sydney (Erskine Park): visit to make all bookings. For exceptions only call Brisbane (Brendale and Lawnton): visit to make all bookings. For exceptions only call o Refer Dock Appointment Scheduler requirements for login assistance.

3 6. Transport providers can make the booking on behalf of the trade partner; however it is still the responsibility of the trade partner to ensure the delivery arrives on time (a 30 minute window is acceptable either side of the timeslot allocated). All exceptions should be communicated to DC and the Inbound Schedulers soon as possible. Delivery Requirements / Acceptance of Orders 7. All transport must be able to meet the dock heights at the DC and/or have side forklift access, for unloading/loading purposes. All deliveries must be able to be accessed in a safe manner by the use of a forklift (e.g. no shunting or dragging of pallets). 8. Any delivery that is deemed to breach the DC site Workplace Health and Safety requirements will be refused receipt. This may include but is not limited to: broken or incorrect pallets, over-weight pallets and damaged stock. 9. All orders must be delivered on pallets. The pallet is to be safe, stable and secure. Receipt of orders on pallets does not apply to orders consisting of four (4) or less cartons, however if any of the delivery cartons have a gross weight of 17kg or higher, a pallet must be used. If a trade partner cannot obtain a pallet for delivery, the DC can provide one pallet at the time of delivery. The trade partner/transport provider is responsible for stacking the pallet, not a DC team member, and the requirement for a pallet must be stated at the time of the booking. Once packed, the pallet must meet our pallet requirements as mentioned below. 10. The use of GS1 standard pallet labelling (which includes SSCC presented in barcode format) is preferred, but failing this, each pallet or carton of a delivery should be labelled following the guidelines below: Purchase order number (e.g.: ) DESADV/ASN number for EDI vendors only TO and FROM address Pallet or carton count (e.g.: 1 of 5, 2 of 5, etc.) If content is multiple SKUs MIXED SKUs is required on the labelling. 11. Only one (1) purchase order per single pallet or carton is permitted and ALL purchase order numbers must be quoted at time of booking. A delivery docket should be supplied with the delivery; the invoice must be sent via Attention "Accounts Payable (preferred option by PDF): srgsinvoices@superretailgroup.com. 12. Every delivery should include a consignment note(s) for the shipment; or suitable paper work which enables a DC team member to sign for the quantity of pallets/cartons being delivered. Proof of delivery (e.g. consignment note) does not influence credit requests for short supply. 13. Pallets are to be stacked no higher than 1.46m (pallet included) for single SKU (Stock Keeping Unit) pallets. Mixed SKU pallets can be supplied to a maximum height of 1.8m (pallet Included). Received pallet weight must not exceed 1,000kg, including the pallet. Pallet Wrapping 14. Super Retail Group (SRG) does not stipulate every inbound pallet be stretch-wrapped. SRG s requirement is for every inbound pallet to be safe, stable and secure. Where pallets are being wrapped, this must be done in a safe, compliant and consistent manner. SRG do not permit the use of black or opaque film or nylon netting to wrap pallets, this prevents visual identification of the product, scanning of the GTIN barcodes, verification of supplied quantities and packaging quality. 15. Please ensure that all pallet wrapping:

4 is applied to the pallet before pallets are labelled to ensure SSCC labels are not obscured. will help prevent movement, load movement or collapse and is applied in a sufficient number of passes to hold all units within the pallet. anchors the product to the top 30-50% of the timber pallet and is firmly secured with no loose, unsecured wrap or trailing wrap tails. has the correct tension to maintain stability without damaging product. Pallet Requirements (Returnable Assets) 16. All SRG DCs have pallet accounts with Loscam and CHEP and any pallet delivered will be transferred onto the SRG accounts. 17. Plain pallets will not be accepted at any of our distribution centres (AUS or NZ). The exceptions to this condition are articles that fall under the Long and Fragile Category (e.g. fishing rods, antennas). Exceptions will only be by approval and agreement with Document Owner. Trade partners may be charged for disposal costs for any plain pallets delivered. Plain pallets are not returned or exchanged. 18. SRG prescribe the use of either Loscam or CHEP pallets. Pallets for delivery into the NZ DC must be Loscam or CHEP Trans-Tasman/Euro standard pallets. All pallets must comply with the following items; Loscam or CHEP (only Loscam or CHEP pallets can be transferred). All boards intact and secured to bearers; lead boards flush with bearer ends. No broken boards, missing boards, protruding nails. Free from foreign objects: soil, oils, chemicals, powders or other contaminants. No international-format pallets, skids, cardboard pallets etc (cardboard display pallets must be nested on a Loscam or CHEP pallet, and safely secured). Compliant to Australian Standard AS (AUS). Square, with dimensions of 1165mm x 1165mm x150mm (AUS) or 1000mm x 1200mm x 156mm (NZ). 19. All inbound stock on pallets will be subject to a pallet transfer only. Pallet transfer documentation will be the responsibility of the trade partner/transport provider to supply. No equal exchange of pallets will be permitted at any DC. No IOU system will be permitted at any DC. 20. SRG will advise Loscam or CHEP of receipt/ despatch/ transfer of pallets. Trade partners or transport providers cannot transfer pallets onto a SRG pallet account. 21. Two hard copies of each pallet transfer docket are required per load. Both copies of dockets will be stamped, signed and dated, with one copy returned with the driver All pallet transfer dockets must; record the despatch date/ movement date/ shipment date as the date of receipt into the SRG DC. The effective date is the amount of delay days from the DC receipt date. reference the purchase order (PO) or DESADV/ASN number for EDI trade partners as a minimum. Failure to comply with this will result in rejection of the pallet transfer. If there are multiple PO numbers for a transfer docket, then all PO numbers need to be captured on the transfer docket. 23. The supply of POD (Proof of Delivery) documentation relating to the transfer is also required. This documentation is to be surrendered with the pallet transfer at the time of the delivery.

5 24. Conditions of transfer; Missing dockets; A Missing Docket (MD) note is raised by the DC when it receives a load with no pallet documentation A copy of the MD note is returned to the driver. A newly created pallet docket, together with the MD, must be sent to the SRG pallet team (by mail or ) within 90 days, otherwise the initial transfer may not be honoured. Once the pallet docket and MD are submitted, they are processed by SRG on the date of the return of the paperwork, not at the date of the initial transfer. 25. Pallet transfer claims: If a Loscam or CHEP transfer has not been transacted off your account please contact the SRG pallet team (z_pallets@superretailgroup.com) within a timely period. All enquiries for transactions must be made in writing with relevant supporting documentation for consideration by SRG. SRG will accept pallet claims within three (3) months of DC receipt date without penalty. Claims up to 12 months from DC receipt date may be accepted but the effective date of transfer will be the date of written claim enquiry to SRG. PLEASE NOTE: This document should be read in conjunction with the Packaging, Barcode and Logistics Specifications Document and other relevant documents published by Super Retail Group or affiliated companies, which is available via our Super Retail Group website. Effective Date: 21 March 2017 Version Date Revision / Description Author 8 Feb-14 Amendment Gerhard Grimm 10 26/11/2014 Amendment Updated Pallet information Brendan Walsh /12/2014 Amendment Loganlea DC removal Brendan Walsh /02/2015 Amendment Brendale DC Contacts Brendan Walsh /03/2015 Amendment Booking Contacts update Brendan Walsh /05/2015 Amendment Update Company names Brendan Walsh /11/2015 Amendment Pallets and Approvers Brendan Walsh /11/2015 Amendment Pallet Requirements Brendan Walsh /03/2017 Amendment Contacts, Approvers Brendan Walsh

6 Document Owner: Business Relationship Manager: Brendan Walsh Brendan Walsh Approvers Title and/or Affiliation Approval Date Mark Maloney Acting General Manager Distribution 22/3/2017 Network Paul Wilson Distribution Program Manager 22/3/2017 Paul Armitage Supply Chain Planning Manager 22/3/2017