Classes and Seminar Sessions

Transcription

1 Classes and Seminar Sessions International Conference April 29-April 30, Saturday, April 29 Descriptions are listed in time order by date. Japan - Endless Discovery Seminar 9:30am-10:30am Instructor: Mr. Yoshinobu Ota, Executive Director Course Description: Come learn about exciting travel opportunities in Japan. Full course description coming soon. Fraudsters Target Agencies Every Day... Are YOU Ready for Them? (Owner Focused) 9:30am-10:30am Instructor: Doug Nass, ARC Course Description: Managing the risk of fraud is a constant challenge for any travel agent. ARC's Fraud Investigations Manager Doug Nass will provide information about the latest fraud schemes, how to detect them, and practical tips to protect your agency. Where in the World? 9:30am-10:30am Instructor: Mike Boult Course Description: How can you fully help your clients if you don t know where they re going? Join this session and test your current international geography knowledge and have some fun learning about the world. Gain valuable insight into why it s important to improve your international geography skills and the resources to help you do that. Leverage Your TRAVEL LEADERS Name to Gain Media Coverage and More Clients 9:30am-10:30am Instructor(s): Kathy (Gerhardt) McCarthy Course Description: You are looking for new clients and more business. Your local news media is often looking for interview experts and ways to fill news holes. Help each other, and it can become a successful partnership for each of you! The goal of this Travel Leaders PR workshop is to provide you with tips, tools and ideas on how to successfully engage your locally media. Gain confidence by learning different ways to reach a variety of local news outlets and increase your exposure to reach new clients. In this workshop you will learn how to: Be both proactive and reactive to gain positive publicity both options are good options, and we ll explain why Pitch local editors with the tips and advice you already provide to your clients Build from national / international news and trends Build from our HQ news releases Efficiently use the Travel Leaders Travel Column Become a model source the local media wants to turn to again and again This workshop is for Associate owners, managers and in-house frontline agents. (This workshop is not available for ICs.) Room assignments will be noted on your personal agenda and in the Conference program book. Page 1 of 13

2 Saturday, April 29, cont d Israel 10:45am-11:45am Course Description: Come learn about exciting travel opportunities in Israel. Full course description coming soon. Hawaii 10:45am-11:45am Course Description: Come learn about exciting travel opportunities in Hawaii. Full course description coming soon. What is VoIP and What is it Good for? 10:45am-11:45am Instructor: Greg Bodin Course Description: Learn what VoIP is and how it works. Then dive into use cases for VoIP such as your computer, telephone systems. Learn about the benefits and pitfalls of VoIP and audio options. Maximizing Your Airline Revenue 10:45am-11:45am Instructor: Randee Jacobson and Arif Kamal Course Description: Learn how to earn money on international air by utilizing our preferred airline point of sale commissions. We will review international faring concepts, creative pricing methods, and interpreting international airline commission agreements. You must be knowledgeable in booking international itineraries via a GDS. Travel Leaders Network Exclusive Programs Workshops Agent Universe: Your One Stop Shop Instructor: Nancee Klein Course Description: Agent Universe is the one stop shop for all of our Travel Leaders Network programs, products and services. Our expert will show you around the user-friendly website that will make accessing information easier for you. CruisePRO: $et $ale to Increased Efficiency and Profits Instructor: Nancy Griffin Course Description: Set sail with our experts as they guide you through the wave of increased efficiency that CruisePRO offers with its many features & benefits. Learn how adding upsell opportunities and earning enhanced commissions can add increased profit opportunities. Lead Your Clients to Extra Amenities using the Worldwide and Select Hotel Programs Instructor: Darlene Mongoven Course Description: Learn the benefits of selling the Worldwide and Select Hotel and Resort Programs for you and your clients. Business Travel Best Practices in Technology Workshops Mobile Instructor: Mike Boult Course Description: Enhanced customer satisfaction, is there a Travel Leaders App for that? In short yes; plan to spend this session understanding how your business and leisure clients can tap (see what we what did there?) into the latest trend in effective communication. Page 2 of 13

3 Saturday, April 29, cont d Mid-Office Technology Instructor(s): Karen Blauw Course Description: Please join us for a look at Mid- Office Technology. Learn what it is, why you should have it, and how you can leverage technology to support your operational goals. There are some key challenges that your agency faces every day. Find out how to equip your business with the tools to manage these challenges through the use of mid-office technology to free your agents to do what they do best, sell travel. Duty of Care Instructor: Anne Waymire Course Description: Nice, Paris, Istanbul, Orlando, Brussels. The list grows longer. In this session, we will discuss duty of care strategies and demonstrate the latest solution to enhance the well-being of your travelers. Business Travel Expand Your Business Workshops Virtual Payments Instructor: Comdata and Panel Course Description: Swipe, Chip or Waggle. No there isn t a new kids show. In this session, you will find out everything you need to know to equip your business with a fraud free and highly lucrative customer solution. Business Travel Customer Success Workshops How Relevant are you to your Customers? Instructor: Deanna Fjelsted Course Description: In order to become relevant with your customer, you need to be an integral part of their lives and goals. In this interactive workshop you will learn strategies and skills that will help you get so close to your customers, you will know what they need before they ask. Multinational Business Travel Instructor: Chris Roemmer Course Description: Multinational Business Travel In this session, we will explore how Travel Leaders Global Network is delivering great new value for you and your customers on a global basis. We address the key challenges and benefits. Why you need a REAL Sales Process Instructor: Owen Van Syckle Course Description: Discover what has happened to sales over the last 15 years and why the buyer is so much smarter. In this workshop you will learn how to differentiate yourself and establish yourself as an expert. Telling is not selling any longer and the landscape of sales has changed drastically. Ask yourself the following question, When is the last time you have used the Yellow Pages to buy something Small Meeting. BIG Opportunity! Instructor: Groupize / Deanna Fjelsted Course Description: Are you turning away business, or not going after new business, because you aren t sure how to manage all the details of meeting and events planning? This workshop will demystify the meetings industry and help you gain more confidence in meeting planning. Page 3 of 13

4 Saturday, April 29, cont d Leisure Travel What is your Value? Workshops How to Get in Front of your Customers and Stay There Instructor: Kizer & Bender Course Description: Do your customers and community know that your agency is the best one to serve their travel needs? Do you take advantage of every marketing option that s available to you? Are you consistent in your timing and are you using each of those marketing options correctly? Join consumer anthropologists KIZER & BENDER and learn what it takes to make your travel agency a stand out, plus the latest in digital marketing, where to be on social media, and more! Be a Leader in Turning Internet Leads from your Agent Profiler into Sales! Instructor: Darlene Mongoven Course Description: Agent Profiler enables you to attract high quality leads on the Internet. Join this active session to discuss the Lead Generation Process and explore the next steps involved in closing those leads and turning them into sales! Do you want more leads? Learn how to tune-up your Agent Profile so that YOU show up in the Search Engine Results Pages! What it Takes to Connect with Today s Omni Consumers Instructor: Kizer & Bender Course Description: Omni consumers are of every age and gender. They visit your travel agency in person, buy via computer, smartphone, apps, and on the telephone. Omni s want a seamless shopping and travel experience. Join consumer anthropologists KIZER & BENDER and learn what it takes to be a client advocate for a customer who wants it all. Finding Your Niche Workshops Growing Your Honeymoon & Destination Wedding Business with Bridal Shows Instructor: Carrie Brandt Course Description: Bridal Shows are a key way for you to market your business. What you do before, during and after can make or break the time and money you invest. This workshop will share ideas and best practices for participating in Bridal Shows. You ll learn: How to choose the right show Pre-show considerations Create your booth Marketing collateral Tips on getting the brides to stop by Follow-up Evaluating the ROI Designing, Curating & Crafting Ultra-Luxury Experiences Instructor: Ana Brant Course Description: What is luxury? This elite term associated with scarcity, exclusivity and rarity has become ubiquitous and paradoxical. Almost every major brand claims to provide some sort of luxury products, services or experiences available anytime, anyplace for anyone. Hotels are no different. According to Five Star Alliance, there are 4,400 luxury hotels in the world. According to Forbes Travel Guide, there are only 155 Five Star Hotels. But according to the British Automobile Association and the English Tourist Board, there are 87 Five Star Hotels just in London only. The customer is confused, puzzled, perplexed. In the very future, the user, not the agencies, governments, marketing departments, or brand professionals will define the meaning of this over-commoditized term. That is why it is critical to listen to your customers with extreme empathy and then re-design the organization to deliver these unspoken needs and desires. Page 4 of 13

5 Saturday, April 29, cont d Increasing your Share of Active and Adventure Travel Sales Instructor: Martin Young Course Description: Today s traveler often wants more than just relaxing time in the sun and sand; they seek meaningful, life changing moments and increasingly demand vacations that include, or are entirely focused upon, active and cultural experiences. The adventure travel category is therefore now one of the fastest growing travel segments; but does your business fit in? Join Travel Leaders Sr. Director of Adventure Travel, Martin Young, for a one-hour workshop to explore ideas to promote successful Adventure Travel sales, the profile of an active and adventurous traveler, and the Travel Leaders programs and tools that can help you succeed. IC/Host Agencies Workshops Auditing your Business as an Independent Contractor Instructor: Lea Diele Course Description: Acting as an Independent Contractor (IC) really means success, or failure, is entirely up to you. So what are the operational best practices and Travel Leaders Network tools that every IC needs to know about to maximize opportunity? Join Travel Leaders Network Senior Director and 18-year IC veteran, Lea Diele, in this informative, hands-on workshop session and emerge with the checklist required for you, or your ICs, to be a smarter, more effective sales professionals. Are Your Independent Contractors, Independent Contractors? Instructor: Bob Brill Course Description: If you re an agency owner or manager hosting Independent Contractors (or even considering it) don t miss this informative workshop by Senior Vice President and General Counsel, Bob Brill, diving deep into today s Independent Contractor (IC) laws. Participants will learn the key elements of IC Agreements, how to test whether authorities will consider YOUR salespeople W2 Employees or 1099 Independent Contractors, Rules of Engagement with ICs and updates to Seller of Travel Laws by states. Whether you re new to hosting or have experience, this informative 1-hour session is highly recommended. Host Agency Entrepreneurship Instructor: Lea Diele Course Description: Remember the excitement when you started as a new agency owner or manager in travel? Today, the fast growing arena of hosting Independent Contractors has sparked remarkable entrepreneurial creativity, new industry excitement and propelled agency sales growth. So where does your agency live today in this new ecosystem? This one-hour workshop by Travel Leaders Network Senior Manager, Lea Diele, for agency owners and managers (only) will jump-start your offerings as a host, refine your IC recruitment efforts, offer practices to protect your organization and supply you with exciting new ideas to launch or enhance your host agency business in. Leading the Business Workshops We have to talk: Effective Strategies to Improve Performance with Tough Conversations Instructor: Kris Parkin Course Description: Does the thought of having tough conversations fill you with dread and anxiety? Learn effective communication skills that will help increase employee productivity and performance. Page 5 of 13

6 Saturday, April 29, cont d Our Air Programs Instructor: Peter Villas and Darla Chartier Course Description: This course will assist you in maximizing your agency s override earnings, utilizing our Point of Sale commissions on the preferred international airline partners and understanding when your agents should use an air consolidator. We will also have an open discussion to get your feedback on what you would like to see in the future with our air programs. Social Shake-UP Instructor: Sara Lantto Course Description: In the constantly changing world of social media it is important to stay current with the latest trends. Find out how to give your Facebook posts a boost and target the right audience for your agency. Learn about why it is important to mix up your social content between interest stories, promotional posts and how the use of video can enhance your social engagement. And get the details on how Travel Leaders Network can help you be more efficient using tools like our Social Share and Social Studio. Sunday, April 30 Delta Air Lines - Turn your Delta knowledge into fabulous prizes! 10:00am-11:00am Instructors: Tim Frederick, Sandy Essen, Tammy Heitsman Course Description: Once again we will host a wildly fun and competitive workshop which rewards your knowledge and support for Delta and Delta Vacations! Funjet Vacations - Let Funjet Vacations help your business GROW! 10:00am-11:00am Instructors: Tausha Martinson, Kathy Mehring, Andy Stewart, Nick Tziamouris & Sara Bitzer Course Description: Come and learn how Funjet Vacations can help you Be a Leader by incorporating our Programs, Technology, Product, Tools and Wellness into your business. Plus, one lucky agent in attendance during our session will win $100 Bonus Cash Globus family of brands - Monograms: Commission Compounder Extraordinaire! 10:00am-11:00am Instructor: Jennifer Halboth, Director, National Accounts Course Description: Do you book ocean cruises? Do you book tours? Do you book river cruises? Do you have business travel clients? Do you want to make MORE money every time you book one of your clients? Then join me as I show you how you can compound your commission on every booking, by adding on Monograms. Not only is Monograms easy to add on to a wide variety of international vacations, but you ll also rest easy knowing your clients will get so much more than a hotel room and transfer, in destination. Make more money and make your client s vacation more memorable. You can t lose! $250 in gift cards will be up for grabs. Survive the entire workshop with me and I ll randomly draw for 5 lucky $50 gift card winners. Page 6 of 13

7 Universal Orlando Resort - Become an Expert in Booking Vacations at Universal Orlando Resort! 10:00am-11:00am Instructor: Al Johnston & Cynthia Holmes Course Description: Come hear about all the new and exciting things coming to Universal Orlando and be trained firsthand on how to book the ultimate vacation for your clients. Learn how to use our customizable marketing tools, social media outlets, vacation package product enhancements and much more to close the sale! Take your clients vacation to the next level at Universal Orlando Resort Viking Cruises - M.A.S.T. Marketing & Sales Tools Training 10:00am-11:00am Instructor: Eric Molina, Director, National Accounts Course Description: Please join Eric Molina for an informative look into Viking Cruises. How do you shift your clients' focus to small ship cruising? Are you wondering about some best practices for building groups? This is an interactive training so come prepared to ask YOUR questions and to get the information that makes a difference to YOUR bottom line. Those in attendance may be lucky enough to win a Viking Cruises experience. AIG Travel Guard What s the Plan? Instructor: Bethann Kirk Course Description: Learn how providing travel insurance and assistance services to your clients can help you increase revenues, customer loyalty and ensure that when things go wrong your client s know What s the Plan. In this session you will gain valuable insight into how you can counter your traveler that says No Thank You to travel insurance and learn about Travel Guard s top selling products. AmaWaterways - a River Cruise Line Like No Other: Passion.Purpose.Innovation Instructor: Morgane Beltaief, Director of National Accounts and Kristina Miranda, Director of Nation Accounts Course Description: AmaWaterways is Travel Leaders Network's newest River Cruise Partner. Let us show you how we do it. Learn about the history of AmaWaterways, its philosophy and the great people behind it. Discover why AmaWaterways' ships have been rated the highest in the industry by premier travel authority, Berlitz. Receive valuable insight on what sets AmaWaterways apart. Learn how to best leverage the Travel Leaders Network exclusive programs. Enterprise - Selling Value versus Price Instructor: Tony Cosenza and Jay Pope Course Description: How often do you end up selling price over value? It happens to all of us. We will show ways we position the value of our products over price. We will also discuss secrets on how to get buyers to ask for your service. You will not only will you learn how we sell our products and services in the marketplace. We hope you might be able to adapt your sales approach to move away from price as you create a value proposition for your business. Every attendee will receive a coupon towards a future rental. GOGO Vacations Course Description: Come learn what is new at GOGO Vacations. Full course description coming soon. Page 7 of 13

8 Holland America Line - Take Your Business & Commission to the Next Level - Specialize In Selling Premium Cruises and Immersive Destination Experiences with Holland America Line Instructor: Denella Ri'chard Course Description: Join Denella Ri'chard for this engaging, informative workshop where she'll provide you tips and insights on how to sell these amazing destination experiences, how to maximize your commission earning potential, lock-in a qualified loyal clientele while leveraging the partnership of the Holland America sales team, tools, technology and training available to help you grow your business. Travelport - Discover What s New with Travelport Smartpoint 7.3 Instructor: Scott Hemphill, Senior Product Manager Course Description: See the latest enhancements for Travelport Smartpoint 7.3 in action Get to know the Travelport Smartpoint Booking App for Amtrak New content highlights including American Airlines Paid Seats and more United Airlines Instructor: John Katsikas, Sales Manager Course Description: United plans to have the largest network of any carrier. Find out how they plan to get there and what they are doing to improve their traveler s experience. United has been aggressively reinvesting in both their product and operation and will be presenting a wide range of topics from Basic Economy to Polaris and everything in between Abercrombie & Kent - The NEW Luxury Client and What They Seek 2:00pm-2:30pm Instructor: Shawn Johnson, Director, National Accounts Course Description: Join Shawn Johnson from Abercrombie & Kent to discover a collection of curated journeys on all seven continents - from guest favorites to exotic new destinations, plus tips for matching your clients with the right travel experience. From Luxury Expedition Cruises for your clients who don't consider themselves cruisers, to Wings Over the World journeys featuring privately chartered flights between destinations, and recommended Tailor Made itineraries, customized with your client's interests in mind. Learn tips for selling solo travel, including top destinations, myths (don't ignore your married clients) and unbeatable savings on single supplements. Discover how A&K's 52 offices around the world can provide your clients "invitation-only" access to the people and places that make every destination unique. And to top it off, we'll raffle off a $100 gift card! Allianz Global Assistance - Travel Insurance Made Easy 2:00pm-2:30pm Instructor: Suzanne Lustig, Director National Accounts Course Description: In this seminar you will learn how Allianz Global Assistance offers a variety of tools to make selling travel insurance easier and more profitable. We will show you how these tools will increase your confidence and sales with travel insurance: 1. AgentMax Online: Award winning booking tool with automated 2nd Chance s to clients. 2. Travel Agent Content Capsule: Videos, ads, flyer and social media content. 3. Travel Agent Academy: New courses just launched! Page 8 of 13

9 Etihad Airways - The United Arab Emirates and beyond! 2:00pm-2:30pm Instructor: Phillippa Rose Course Description: The United Arab Emirates and beyond! Standing at the crossroads of many emerging markets, Abu Dhabi our Home and Dubai our neighbor exude the wonderful Arabian hospitality and luxurious standards that can also be found onboard our flights. We encourage our leisure adventurers to take advantage of our new and exciting Stopover packages and our corporate travellers to experience the convenience and seamless experience we offer throughout their journey. EVA Air - Learn about Eva Air 2:00pm-2:30pm Course Description: Come learn what is EVA Air 5 star services up in the sky. The Hertz Corporation - Ultimate Choice with Hertz! 2:00pm-2:30pm Instructor: Dena Musantry, Strategic Accounts Manager Course Description: Optimize Hertz Car Rental Bookings Know what car rental services to offer Utilize your client's Hertz, Dollar & Thrifty Rates What's in it for you - On the spot prizes! Oceania Cruises - Best Value In Upscale Cruising 2:00 p.m. 2:30 p.m. Course Description: Oceania Cruises workshops will highlight our brand pillars and explain why we are the Best Value In Upscale Cruising. I will briefly discuss life onboard and our cuisine. Go over the current offers and promotions including the release of new Cuba itineraries. I will also include a outlook and preview of the 2018 & 2019 amenity voyages and Distinctive Voyages. What makes us different and tools we currently have available for travel agents. Royal Caribbean International - COME SEEK ADVENTURE with Royal Caribbean 2:00pm-2:30pm Instructor: Tricia Lum, Director of National Account Marketing & Sales Course Description: Are YOU ready for an adventure that will give you the insight, inspiration and intrigue into all the new happenings at Royal Caribbean. Learn more about the latest brand updates, newest tools and resources, plus key insights to leverage and take your business to a whole new level. Emirates Leisure Product Instructor: Barry Brenig, Key Account Manager Corporate, and Bruce Beckman, Senior Sales Executive Course Description: Learn about Emirates Airline product and services. Discover Emirates extensive and exotic world-wide network. How Emirates can help you grow your unique customer market segments. Insight Vacations Course Description: Come learn what is new at Insight Vacations. Full course description coming soon. Page 9 of 13

10 Regent Seven Seas Course Description: Come learn what is new at Regent Seven Seas. Full course description coming soon. Rocky Mountaineer Course Description: Come learn what is new at Rocky Mountaineer. Full course description coming soon. Sandals & Beaches Resorts - Come & See What's In the Future at Sandals & Beaches Resorts Instructor: Julie Stephan, Regional Director Course Description: To be the very best requires creativity, commitment, and constant innovation. Come see what Sandals & Beaches Resorts has instore for the future and why we are the most awarded All-Inclusive Resorts ever! Travel Bound Course Description: Come learn what is new at Insight Vacations. Full course description coming soon. Travel Insured Instructor: Isaac Cymrot, Vice President, Industry Relations Course Description: Don t wander off during Isaac s presentation at the General Session on Sunday, we are launching a ground breaking new piece of technology and you won t want to miss it! During this session we will do an in-depth demonstration and introduce Travel Insured International to the Associate network. Please join us for an hour you ve never experienced with an insurance presentation before! Avanti Destinations -Independent Travel with Avanti Destinations Instructor: Perry Bender, Central Region Sales Manager Course Description: Destinations offers you the opportunity to customize independent vacations tailored to the clients wishes. By attending their workshop you will learn what destinations they can help you sell along with hearing about some of the new destinations and products offered in. Finally, listen to a number of web tools which will enable you to be more efficient managing your bookings with Avanti. You want to be on board with the rapidly growing independent vacation segment and Avanti has specialized in this segment for 38 years dealing directly with the travel agent community. Azamara Cruises Instructor: Jon Grutzner Course Description: Join Jon Grutzner from Azamara Club Cruises on April 30th to learn about Azamara s Destination Immersion, the evolution of today's luxury traveler & best practices for sourcing high value guests. At Azamara, every voyage combines warmth and sophistication with authentic experiences of local life onshore. With half of all port visits including a late or overnight stay, guests enjoy the advantages of night touring, including live music, theater, restaurants and clubs that light up after dark. In spring of 2016, both ships were newly reimagined bringing upgraded décor, services and amenities to enhance the guest experience. Page 10 of 13

11 Classic Vacations/ Your virtual online booking Instructor: Beverly Mullee, CTC, Sales Director, National Accounts Course Description: Your virtual online booking engine and office tools to help you create personalized descriptive client itineraries with our Wanderlist tool, add tours and activities to enhance clients experience, thus increasing your bottom line. Learn more about our Royalty Rewards Program especially for you cash and travel benefits. Our exclusive Classic Connections unique selling options. New to booking Classic Vacations learn how to earn a $100 gift card on your first booking. Come join the fun and excitement. CIE Tours - Grow Your Group Business with CIE Tours Instructor: Chris Barnikel, Director of Sales, Southeast Course Description: Whether you're new to selling groups or just want to sell more, learn how CIE Tours can help you grow your business. We'll talk about.. Scheduled Group Departures Custom Itineraries Small Groups Collection All attendees will be eligible for a chance to win a piece of Waterford Crystal! Club Med - Amazing You! Instructor: Lisa Hamilton, Manager of National Accounts and E-Distribution Course Description: If anyone asks you what you can do at Club Med, just say "Everything". Everything sounds like a lot, but when there are so many included options for sports and activities at Club Med, it really feels like everything. Unlimited Splashes, Unlimitied Thrills, Unlimited Zen, and so much more! Prizes: Join us, also, for a chance to win a 7 day Club Med Vacation for 2 people in one of our North American Resorts. (Cancun, Punta Cana, Ixtapa, Turks, & Sandpiper Bay; blackout dates apply, including holidays and high peak season) SAS-Scandinavian Airlines - Destination: Scandinavian with SAS Course Description: What is new with SAS, who is SAS and why fly SAS? Learn about our seven US gateways to Scandinavia, and learn more about why travel to Scandinavia as a destination. Ending with an interactive Q & A. Windstar Cruises Degrees from Ordinary Instructors: Steven Kona Simao, CTC, Vice President of Sales and Gina McGinnis, Director of Sales, National Accounts Course Description: Windstar has always used the phrase 180 degrees from ordinary but today that slogan is more appropriate than ever. Operating a fleet of 3 iconic sailing ships and 3 all-suite motor yachts, Windstar Cruises is an award-winning cruise line that wants to be your partner of choice in the small-ship category. Learn about our new destinations including Asia, Arabia, & Alaska as well as a number of new brand innovations plus find out more details about Star Promise, our Commitment to travel agents. Page 11 of 13

12 G Adventures Course Description: Come learn what is new at G Adventures. Full course description coming soon. Made to Measure Trips Designing Custom Itineraries with In-Country Partners Instructor: Marnie Brown Course Description: The affluent consumer of today places high value on products and services that are unique and tailored to match their personal taste and style. They seek out experts perhaps a kitchen designer, a landscape architect or a wedding planner and expect to pay more for their knowledge and expertise. Travel is no exception to this sweeping trend agents everywhere are learning to customize tours for their clients entirely from scratch. Complete with private guides, off-the-beaten path experiences, adventurous pursuits and boutique accommodations - itineraries are inspired by their client s vision and brought to life with the help of an In-Country Partner. Join Marnie Brown for an educational workshop on how to tap into your client s vision and collaborate with an In-Country Partner to create a seamlessly smooth and expertly tailored itinerary for your clients. Mobile Instructor: Michael Boult Course Description: Enhanced customer satisfaction, is there a Travel Leaders App for that? In short yes; plan to spend this session understanding how your business and leisure clients can tap (see what we what did there?) into the latest trend in effective communication. Multinational Business Travel Instructor: Chris Roemmer Course Description: In this session, we will explore how Travel Leaders Global Network is delivering great new value for you and your customers on a global basis. We address the key challenges and benefits. Get Organized: Click Save and Send! Instructor: Nancee Klein Course Description: Our expert will guide you in the implementation of Google Docs and canned responses to save time in your office. Learn how to utilize google docs for training, frequently used documents, & reporting throughout your office as well as how to quickly communicate with clients by using canned responses so you don t lose that important lead. Turn your Specialty into Group Travel Instructor: Darlene Mongoven Course Description: Specializing is important in the Travel Industry, join us for this hands on workshop on how to take your niche and turn it into Affinity Group Travel. Together we will create a group using proven methods, prospecting, marketing and organizational skills to develop specialized group travel. Exclusive Cruise Programs and Host Services How to Wow Your Clients and Experience New Ports and Cruise Lines Instructor: Pam Jarvis Course Description: Interested in learning about our exclusive cruise programs? Or what about the opportunity to Host one of our Distinctive Voyages sailings? If you book cruises then you should not miss this workshop. During this fast paced and informative session you will learn not only about our multiple (and exclusive) cruise offerings you will also learn about our Distinctive Voyages Host program and how you too can Host one of our sailings. Page 12 of 13

13 Takeover my Makeover: Re-Inventing Your Retail Space Instructor: Kizer & Bender Course Description: When was the last time you gave your travel agency a fresh coat of paint, new carpeting or simply spiffed up the sales floor? Last year? Five years ago? Never? Well, if a complete remodel isn t in the cards any time soon, you need this seminar! Join KIZER & BENDER, Travel Leaders Network Extreme Makeover team, and learn how a mini-makeover can work wonders. You ll learn how to put the science of shopping to work and embrace your space! Page 13 of 13