Furnished for Growth

Transcription

1 Product Service Choose certainty. Add value. Furnished for Growth Our services for market-oriented furniture TÜV SÜD Product Service GmbH

2 Knowing today what will sell tomorrow How to comply with all legal regulations The applicable standards are designed to ensure the safety, functionality, and marketability of products. But before you can comply with all legal requirements, you first need to be aware of them. As the directives and standards can differ greatly from one country to the next, this is far from easy. We will be happy to assist you by providing our expertise and our services: research of laws and standards consulting on product conformity certifications (in accordance with DIN, EN, ISO, BS, ANSI/BIFMA, NEN, NRTL) individual directives safety tests review of operating and instruction manuals How to become fit for your markets To launch your products successfully in your target markets, you need to consider a host of requirements and should best do so before the start of design and development. We support you from your product s design and development to its marketing, providing our services for your success: user tests consulting services during design and development national and international approvals Because product quality is a key success factor The quality of a piece of furniture starts with selecting the right materials or suppliers. However, even if a product is perfect when leaving production, it does not automatically arrive in perfect condition at the consumer. Here, testing of packaging and transport ensures the required level of safety. We can assist you actively in this area by providing: expert reports supplier evaluation product and on-site inspections packaging tests verification of individual quality standards To ensure that your offer meets customer expectations You can influence how your products are perceived by your customers. To do so you need to have in-depth knowledge of your customer s wishes with respect to the design and beyond. We help you to satisfy the requirements of your clients, providing services such as: usability testing environmental simulations risk and hazard assessments last but not least: our renowned certification marks

3 Always in top form How to act swiftly but safely Successful furniture manufacturers must be flexible as design trends change rapidly and the competition never sleeps. Manufacturers having an eye for new trends and offering consistent high quality can still gain competitive edge above all if they have detailed knowledge of their clients needs and the legal requirements of the individual target markets. We can help you manage these challenges: from the drawing board to the market launch, and from season to season. Our services, your benefits Streamline your processes from design and development, production and logistics to market launch. Keep your product liability risks to a minimum by ensuring compliance with normative framework conditions. Cut your costs through material and packaging optimization. Secure your competitive edge on the market by using our certification marks and statements. Access our interdisciplinary expertise, e.g. for your documentation or instruction manuals.

4 Excellence from start to finish we assist you along your entire process chain Step 1 Planning Step 2 Material selection Step 3 Pilot series and instruction manual We analyze your target markets and inform you about applicable legal requirements. We record all amendments to existing national and international standards on your behalf. We support you in analyzing the feasibility of your projects. Our experts participate in standardsetting committees, keeping up to date at all times. We test materials and manufacturing procedures. We advise you on how to cut costs through material optimization. We also certify the components and assemblies of your preferred suppliers to save time and assure quality. We verify compliance with the relevant standards and directives. We offer life testing of your prototypes in our testing laboratories. Upon request, we also provide you with your own permanent space in our laboratories. We certify product characteristics. We help you to prepare user-friendly instruction manuals in compliance with legal requirements.

5 Step 4 Series production Step 5 Packaging and marketing We analyze manufacturing processes and the training needs of the employees at your manufacturing sites. We support you in carrying out internal quality tests. We monitor the required product labeling. We assess your statistical techniques applied for the recording and assessment of complaints. We simulate transport scenarios to test the stability of packaging and transport technology. We enable fast access to markets through rapid testing processes. We improve your global market success through our certification marks. We ensure your competitive edge through our high brand profile.

6 Product Service Convince at first sight Show your customers how good you are Our certification marks and our certificates offer a comprehensive plus in quality assurance and legal security. They document that your product satisfies both mandatory safety requirements and high quality demands. By opting for the TÜV SÜD octagon you can make additional customer-specific statements, e.g. on quality, functionality, ergonomics, toxic chemicals, or fire behavior. A survey conducted by the independent TNS Infratest institute confirmed that our certification marks offer major marketing potential: over 80 % of consumers answered that they preferred a product tested by TÜV SÜD! All our certification marks are based on certificates. These certificates are based on our testing and certification regulations and only issued after voluntary product testing and factory inspection have been completed successfully. For every certificate issued, TÜV SÜD Product Service GmbH holds an accreditation ensuring third-party surveillance within the scope of the national and international accreditation system. Interested in learning more? Do not hesitate to contact us: we will be happy to answer your questions personally. TÜV SÜD Product Service GmbH Furniture Service hotline: * * 9 cent/min. for calls from German landlines; charges for mobile and international calls may vary. August 2011/18 EU