RETHINKING WHAT RDC MEANS TO YOUR CUSTOMERS AND YOUR FINANCIAL INSTITUTION

Transcription

1 RETHINKING WHAT RDC MEANS TO YOUR CUSTOMERS AND YOUR FINANCIAL INSTITUTION Thank you for joining! Please wait while others join the line. The Webinar will begin shortly. As a courtesy to others, please place your phones on mute during the Webinar. You will receive a complimentary copy of this presentation shortly after the webinar.

2 PROFITSTARS UNPARALLELED DEPTH AND EXPERIENCE Serving The Banking Industry For Over 30 Years as a Technology Solutions Provider Widely Recognized Across 6 Continents Providing Products and Services To Nearly 11,000 Domestic and International Clients Over 50 Office Locations throughout the US Industry Unsurpassed Knowledge Of the Industry

3 ProfitStars is the ICBA Preferred Service Provider for: Remote Deposit Website Design Hosting Security Solutions Asset Based Lending

4 INTRODUCTION RDC is five years old Average 100 installs plus per bank Tier one vs. community banks RDC successful? What about the big buts? Could do more BUT scanners are to expense Could do more BUT it is to risky!

5 FIRST - SOME QUESTIONS: How do you define RDC? Who owns RDC in your institution? Are there too many risks? Is it hard or easy to deploy? Does everyone in your institution know what RDC is and why it s important? Do you know your secret weapon?

6 WHY ARE THE ANSWERS IMPORTANT? Because we are here to rethink RDC!

7 DEFINITION OF RDC Expanded Definition of RDC No Longer is it simply scan a check; send the image; The End. Now, it s a complete payment solution that goes beyond checks. It includes checks but also includes electronic payments, credit cards and mobile payments.

8 ELECTRONIC PAYMENTS Internet Phone Credit Cards Other ACH ARC BOC PPD CCD

9 Businesses Want to Give Customers options Pay over the internet Accept Phone payments Set there customers up on Auto Pay Weekly, bi weekly, bi-monthly, monthly

10 BUSINESSES WANTS OPTIONS Location tracking Reports Security Information Time Saving Money Saving

11 PROCESSING OPTIONS Merchant Entry Auto CAR/LAR & correction & balance CAR/LAR - merchant corrects & balance Credit card transactions Remittance Solutions Mobile Remote Capture

12 MOBILE RDC HOW IT WORKS Initialize Application Login Enter $ Amount Photograph Check Deposit Receipt Confirmation System Collects Check Data Send Data

13 VALUE ADDED RESELLERS Companies that provide solution software to a variety of vertical businesses that happen to include RDC as part of their overall solution. RDC is a very small part of a bigger solution that improves how businesses operate.

14 EXAMPLES: Real Estate Processing of rent payments Churches Processing of donations Medical Offices Processing payments and insurance claims

15 FRIEND OR FOE? You cannot compete against these solution providers because your businesses would have to perform double entry. You need to embrace them. You keep the DDA relationship. You need to support your businesses in finding solutions that make their life easier.

16 YOU NEED TO MAKE RDC AVAILABLE TO ALL YOUR BUSINESSES BUT how do I identify them? With your secret weapon!

17 YOU NEED TO MAKE RDC AVAILABLE TO ALL YOUR BUSINESSES BUT scanners are too expensive! It s all about VALUE! Really? Are postal meters too expensive? Are Copiers too expensive?

18 YOU NEED TO MAKE RDC AVAILABLE TO ALL YOUR BUSINESSES BUT it s too risky! Really? What risk? Think about it!

19 MANAGE THE RISK Risk Management Tools Duplicate Detectors Velocity settings Check amount Deposit amount Location tracking Alerts Hold days

20 WHAT S IMPROVED? Easier Deployment Scanners can now be shipped directly to your users. Scanner costs can be included in flat rate pricing. Training and support can now be done via the Internet Report engine Return options Auto re-presentment Auto re-presentment with return fee

21 WHY DO YOU NEED IT NOW? COMPETITION COMPETITION COMPETITION

22 WHY DO YOU NEED IT NOW? LIKE YOUR WEBSITE, ADVERTISING AND MARKETING YOU NEED TO DO IT TO KEEP UP WITH THE OTHER GUY.

23 Unlike other expenses, this one actually saves you money! Customer s time at the counter Backroom processing Keeping and gaining new customers

24 YOUR SECRET WEAPON! You may call them tellers They are really CRM s Customer Relationship Managers! They know who has checks But will they be replaced if the customers switch to RDC? No they actually become more important!

25 WHAT DOES IT ALL MEAN? RDC should now become your primary focus in terms of product promotion within your financial institution The lynch-pin tying everything business customers across all payments Maintain relationships Gain new customers Provide service that builds loyalty like no other product you offer

26 THANK YOU! Questions? Jerry Federico National Product Sales Manager (254) You will receive a complimentary copy of this presentation within 48 hours.