Solicitation No. D15PS00295 Section L Instructions, Conditions, and Notices to Offerors or Respondents

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3 Slicitatin N. D15PS00295 Sectin L Instructins, Cnditins, and Ntices t Offerrs r Respndents Name f the DOI/Interir Business Center (IBC) pint f cntact (Ms. Terrie L. Callahan in Herndn, VA) r the FirstNet pints f cntact (Ms. Peggy O Cnnr and Mr. Muncef Belcaid in Bulder, CO) When submissins are hand carried r delivered by curier service r express delivery service (e.g., Federal Express, DHL), the Offerr assumes full respnsibility fr ensuring allcatin f enugh time t gain access t the IBC, Acquisitin Services Directrate (AQD) staff in accrdance with these instructins and t submit its capability statement by the time and date specified herein. As stated abve, please be advised that it is the Offerr s respnsibility t ensure the Gvernment receives its submissin n r befre the specified due date and time. L.2.5 Submissin f Prpsals Prpsals shall be received n r befre 2:00 p.m. Eastern Time n Tuesday, May 31, Prpsals shall be submitted in hard cpy (ne riginal and eighteen hard cpies) and n tw flash drives in Adbe PDF r Micrsft Wrd sft cpy file frmat, with the exceptin f any Excel, map, and shape files, t be submitted with the hard cpies. In the event the hard cpy and sft cpy cntent cnflict, the hard cpy versin will take precedence ver the sft cpy versin. Please nte it is the Offerr s respnsibility t ensure/verify that the Gvernment receives its submissin n r befre the date and time specified. If the prpsal is nt received by the Gvernment n r befre the date and time specified, the Offerr s submissin may be cnsidered late. Timeliness f receipt f any submissin will be determined by the date and time received at the Restn, VA address shwn herein. The addresses designated fr receipt f prpsals is: ORIGINAL AND THIRTEEN (13) HARD COPIES AND ONE FLASH DRIVE TO: Ms. Terrie L. Callahan (Department f the Interir, Acquisitin Services Directrate) U.S. Department f Cmmerce First Respnder Netwrk Authrity Sunrise Valley Drive, Suite 100 Restn, VA Office Phne: (703) Cell Phne: (703) FIVE (5) HARD COPIES AND ONE FLASH DRIVE TO: Primary Pints f Cntact: Ms. Peggy O Cnnr and Mr. Muncef Belcaid Alternate Pints f Cntact: Mr. Jrdan Andrews and Mr. Michael Carrll First Respnder Netwrk Authrity 3122 Sterling Cir, Suite 100 Bulder, CO Phne: (303) Alternate Phne: (303) Page L-9 Amendment 011

4 Slicitatin N. D15PS00295 Sectin L Instructins, Cnditins, and Ntices t Offerrs r Respndents A descriptin and details f current r planned agreements and cntracts with prviders f sftware applicatins applicable t the public safety market Marketing strategies that will be implemented t attract and wrk with develpers fr public safety applicatins develpment Scial media platfrms t engage the public safety cmmunity Describe details f its sales and marketing structure, particularly sales and marketing channels specific t public safety, and if n channels specific t public safety, describe plans fr develping r leveraging such channels. Describe the marketing and sales rganizatin(s) tasked with supprting FirstNet, including but nt limited t the rganizatin s functin, size, structure, gegraphic distributin (e.g., whether resurces are based in the United States; the lcatin and number f emplyees/subcntractrs lcated utside f the United States), and relatin t the Offerr (e.g., direct, indirect, utsurced). Additinally, describe the prpsed apprach t ensure strategic alignment and mitigatin f sales and marketing channel cnflict amng teaming partners t ensure adptin and use f the NPSBN. Describe hw the prpsed slutin will meet current, emerging, and future public safety needs, requirements, and standards. Explain hw the services, devices, and applicatins ecsystems will evlve ver the life f the cntract; hw the prpsed services tie back t a netwrk deplyment plan; and when services will be generally available. Additinally, prvide a radmap f the existing and future Band 14 prducts, services, and devices t be ffered and describe hw new services and features will incentivize use f the NPSBN. Cmplete Table 3 in Sectin J, Attachment J-23, End-User Pricing Tables, t identify the anticipated supplier and estimated price pints fr Band 14-enabled devices fr public safety. L Sectin Fur Custmer Care and Life-Cycle Sustainment The Offerr shall prvide the fllwing infrmatin regarding public safety service delivery, including all linkages t sales, marketing, fulfillment, custmer care, and ther relevant functins: Describe hw the metrics prpsed and utlined in the Offerr s prpsed Quality Assurance Surveillance Plan (QASP) will be used t mnitr and manage the service delivery system including activatin, repair, technical assistance, replacement devices, and emergency restratin and custmer satisfactin ver the life f the cntract. Describe the Offerr's prpsed custmer care strategy, which shall address: Hw the Offerr will minimize churn and prmte custmer retentin amng public safety users. Hw an integrated custmer care mdel will be delivered fr public safety users. The custmer care rganizatin(s) that will supprt the NPSBN, including the rganizatin s functin, size, structure, gegraphic distributin (e.g., whether resurces are based in the United States; the lcatin and number f emplyees/subcntractrs lcated utside f the United States), and relatin t the Offerr (i.e., in-huse, cntracted ut). The prpsed slutin fr reslving custmer service requests r issues with service delivery r prducts. Hw the Offerr will prvide respnsive crrective actin fr service impairments and service restral when the actin invlves direct cntact with the custmer. Hw the Offerr will train the custmer n device r service usage. Page L-15.1 Amendment 011

5 Slicitatin N. D15PS00295 Sectin L Instructins, Cnditins, and Ntices t Offerrs r Respndents The prpsed strategies fr recruitment and retentin f the custmer care wrkfrce, including hw t train staff n existing and emerging prducts, services, and applicatins. Custmer care systems and tls that will be used in supprt f public safety custmer care. Detail the prpsed cmprehensive billing management strategy fr public safety. The strategy shall include but is nt limited t descriptins f the current billing supprt services fr bradband services, wireless services, and, if applicable, public safety services; the billing supprt service delivery fr the NPSBN; custmized billing available fr state, lcal, and tribal agencies using the NPSBN; and the Offerr's apprach t billing thrughut the FirstNet service area, including prpsed raming charges. L Sectin Five Offerr Financial Sustainability T allw the Gvernment t assess if the Offerr has the financial sustainability t develp, implement, sustain, and enhance the NPSBN in accrdance with the time frames, duratin, and bjectives set ut in this RFP, the Offerr shall prvide the financial infrmatin listed belw. If the Offerr represents a cnsrtium, partnership, r any ther frm f a jint venture, apprpriate infrmatin shall be prvided fr all such entities cmprising the Offerr. [THE REMAINDER OF THIS PAGE IS INTENTIONALLY LEFT BLANK] Page L-15.2 Amendment 011

6 Slicitatin N. D15PS00295 Sectin L Instructins, Cnditins, and Ntices t Offerrs r Respndents The technical prpsal shall nt exceed 300 pages in length (150 sheets f paper, duble-sided print); this excludes cverage maps and the fllwing Sectin J attachments frm the page limitatin: Sectin J, Attachment J-11, Device Specificatins Template; Sectin J, Attachment J-12, Test Strategy Template; and Sectin J, Attachment J-17, Cverage and Capacity Template. The technical prpsal shall cntain the fllwing infrmatin and be brken dwn by the fllwing sectins. L Cverage and Capacity The Offerr shall prvide a clear, cncise descriptin regarding its prpsed apprach in deplying a netwrk t implement cverage and capacity. This shall include: Cverage and Capacity Maps and Statistics Radi Access Netwrk (RAN) Slutins and Strategy IOC/FOC Milestnes fr Cverage and Capacity The prpsed slutin fr cverage and capacity shall address the elements described belw accrding t the IOC/FOC target timeline detailed in Sectin J, Attachment J-8. Maps submitted by the Offerr shall be based n a bin size n greater than 30 x 30 meters, include Esri shapefiles and MapInf files (in electrnic frmat), and reference the infrmatin cntained in Sectin J, Attachment J-1, Cverage and Capacity Definitins. The statistics shall utilize Sectin J, Attachment J-17, Cverage and Capacity Template. The Offerr must cmplete Sectin J, Attachment J-2, Natinwide and Rural Cverage Cmpliance Checklist, t demnstrate its ability t meet the bjective t prvide cverage in all states and territries and t ensure that rural cverage includes partnerships with rural telecmmunicatins prviders. The Offerr shall nte whether bth Band 14 and nn-band 14 cverage are included in each f the 56 states and territries (yes/n), as well as list current and planned partnerships with rural telecmmunicatins prviders by state/territry. Lastly, Sectin J, Attachment J-2, Natinwide and Rural Cverage Cmpliance Checklist, requests tabulatin, by state, f the percentage f rural cverage achieved via partnerships with rural telecmmunicatins prviders. The Offerr s slutin must demnstrate intent t exercise rural telecmmunicatins prvider partnerships fr at least 15 percent f the ttal persistent rural cverage natinwide. In the case f anticipated but unexecuted agreements, the Offerr shuld describe its strategy t mitigate any risks r impediments that may arise shuld the agreements nt cme t fruitin. While Sectin J, Attachment J-2, Natinwide and Rural Cverage Cmpliance Checklist, requests these data by states, the 15 percent cverage factr will be evaluated n a natinwide basis nly as stated in Sectin M, Evaluatin Factrs fr Award. L Cverage and Capacity Maps and Statistics The Offerr shall submit all applicable infrmatin as defined in Table 2 Cverage Maps Required fr Cverage and Capacity. The Offerr shall submit all netwrk statistics, as defined in Table 3 Netwrk Statistics Required fr Cverage and Capacity, fr each f the 56 states and territries in the Cverage and Capacity Template (Sectin J, Attachment J-17). The Offerr shall refer t the guidelines prvided in Sectin J, Attachment J-1, Cverage and Capacity Definitins. The Offerr shall describe the details fr the netwrk planning design as stated in Sectin L , Netwrk Planning and Design, belw and the methdlgies used t create cverage maps and assciated capacity infrmatin. Page L-19 Amendment 011

7 Slicitatin N. D15PS00295 Sectin M Evaluatin Factrs fr Award (primary users and extended primary users) by each f the 56 states and territries ver the life f the cntract, as detailed in Sectin L, Instructins, Cnditins, and Ntices t Offerrs r Respndents. The Offerr s prpsed cnnectin targets will be evaluated relative t the estimated current demand at a state and territry level fr the primary user grup, as well as the extended primary user grup as identified in Sectin J, Attachment J-24, Public Safety Device Cnnectins Template. This sub-factr will als evaluate the Offerr s prpsed strategy t minimize time required t prvide bradband services t public safety. This includes the Offerr s current sales and marketing structure, prpsed g-t-market strategy fr adptin, and natinwide sales and marketing plan t drive widespread adptin f FirstNet pririty- and preemptin-capable prducts and services by public safety users. Preference in the evaluatin will be placed n adptin by primary users. The Offerr s prpsed slutin will be evaluated based n its apprach pertaining t: Cnnectin targets G-t-market strategy t sell and market services, including pririty and preemptin, t public safety users, including pricing and incentive prgrams Marketing f an applicatins ecsystem Descriptin and staffing f the marketing and sales rganizatin(s) tasked t supprt the NPSBN, including the prpsed strategy and apprach t ensure strategic alignment and mitigatin f sales and marketing channel cnflict amng teaming partners t ensure adptin and use f the NPSBN Ability t meet current, emerging, and future custmer needs and standards, including a device prtfli and estimated price pints M Sectin Fur Custmer Care and Life-Cycle Sustainment The Offerr s prpsed apprach must demnstrate its ability t satisfy custmer care and life-cycle innvatin as stated in Sectin C, SOO. This sub-factr will be evaluated based n the Offerr's prpsed ability t demnstrate that its slutin will deliver prvisining capabilities, and slutin fr service and delivery, including all linkages t sales, fulfillment, and custmer care. Additinally, the Offerr s slutin will be evaluated based n the prpsed billing management capabilities and prpsed management apprach. The Offerr s prpsed slutin will be evaluated based n its apprach pertaining t: Perfrmance mnitring and reprting fr devices/netwrk equipment, services, and custmer care, including prviding subscribers with activatin, repair, technical assistance, replacement devices, and emergency restratin supprt Metrics t mnitr custmer satisfactin, the service levels reprted by current custmers, and the slutin fr maintaining r imprving these service levels ver the 25-year perid f perfrmance Custmer care strategy t minimize churn and prmte custmer retentin amng public safety users Current billing supprt services fr bradband and wireless services and any current public safety services thrughut the FirstNet service area Page M-6 Amendment 011

8 Slicitatin N. D15PS00295 Sectin M Evaluatin Factrs fr Award M Sectin Five Offerr Financial Sustainability The Offerr s prpsed apprach must demnstrate its ability t satisfy financial sustainability requirements. This sectin will be evaluated based n the Offerr s slutin regarding its financial rbustness t develp, implement, sustain, and enhance the NPSBN within the time frames, duratin, and bjectives set ut in this RFP. [THE REMAINDER OF THIS PAGE IS INTENTIONALLY LEFT BLANK] Page M-6.1 Amendment 011

9 Slicitatin N. D15PS00295 Sectin M Evaluatin Factrs fr Award M Hsting and Clud Services The Offerr s prpsed slutin will be evaluated based n the extent t which its clud services slutin prvides the necessary service redundancy, resiliency, and cntingency capabilities t ensure service availability. This includes the analysis f prpsed fferings fr Infrastructure as a Service (IaaS), Platfrm as a Service (PaaS), and Sftware as a Service (SaaS) slutins, as well as data analytics, strage services, and analytics platfrm. [THE REMAINDER OF THIS PAGE IS INTENTIONALLY LEFT BLANK] Page M 10.1 Amendment 011