LEARNING OBJECTIVES Boot Campers will learn:

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1 LOOSE LIPS CAN SINK AN ENTIRE CONGREGATION The destructive effects f gssip, gab, and the grapevine can undermine perfrmance and damage wrking relatinships. When txic talk infects an entire rganizatin, members may be tempted t thrw up their hands and just give in. They ften feel pwerless t cunteract the damage caused by disparaging cmments and persistent negativity, believing that "yu can't change human nature". But tlerating these harmful behavirs is definitely NOT the best slutin. In this sessin, yu will learn hw t take back cntrl and successfully defuse the negative impact f gssip, gab, and the grapevine. Page1 LEARNING OBJECTIVES Bt Campers will learn: Six signs that yur rganizatin has a prblem with negative chatter Hw leadership inadvertently encurage negative behavirs The best way t deal with tattletales, drama queens, whiners and bullies Hw yu can make gssip, gab and the grapevine wrk in yur favr The 7 tpics that everyne shuld avid t reduce cnflict When the rumr mill will always heat up and what t d abut it Hw t stp discussing "attitude" and start fcusing n behavir Using the team turnarund methd t invlve yur grup in slving the prblem The pwer f high expectatins, sincere praise, and clear cnsequences Six steps fr cnducting an exceptinal caching sessin Bdy language during caching sessins Bdy language is imprtant in setting the tne fr the meeting. Dn t separate yurself frm the members by sitting acrss a cnference table. Have an pen presence by sitting facing them with arms uncrssed. Be pen and receptive t what they have t say. Make eye cntact t shw them that yu are actively listening and that yu are genuinely interested in what they are saying. Be respectful and d nt lk at yur phne r watch thrughut the sessin. If yu have an imprtant call, set that expectatin at the start. Take ntes. It will help yu remember the imprtant pints f the cnversatin and is useful fr fllw-up sessins. It is als a way t shw the members that yu are listening t them. Six-Questin Prcess Caching is nt nly abut giving psitive and cnstructive feedback. It is a chance fr leadership t gather suggestins frm direct reprts n the bigger picture. Marshall Gldsmith, bestselling authr f What Gt Yu Here Wn t Get Yu There? talks abut using Six-Questin prcess fr better caching. He recmmends leaders t cnduct ne-n-nes quarterly with their direct reprts t

2 fcus n understanding disagreements with the rganizatin s strategic alignment. I think that this prcess can be applied t all levels f the rganizatin. Page2 1. Where are we ging? Ask the members fr their input n where the rganizatin shuld be ging. This is an pprtunity t ensure that strategic bjectives set by each member f the rganizatin are in alignment with the rganizatin s missin and leadership s visin. Members have the pprtunity t cme up with new ideas and share them with the executive bard. They als may have better insights n hw the rganizatin is ding since they are the primary cntact with prspective members. 2. Where are yu ging? This questin has tw levels. The first ne is where the specific functinal teams are heading twards. What are they trying t achieve t supprt the rganizatin s missin, visin, and gals? The secnd level is the elected fficer reprts individual gals and pririties. Knwing where yur fficers are aiming twards can help yu build yur successin pipeline. 3. What is ging well? Ask yur members & fficers what they think the rganizatin as a whle is ding well and what their teams have been ding well. Recgnize them fr their achievements and cntributins t yur verall bjectives. Yu may have missed ut n sme psitive accmplishments and this is the perfect setting t learn abut them. 4. What are key suggestins fr imprvement? Encurage all t prvide cnstructive suggestins fr the future. Yu shuld pick the key pprtunities fr imprvement and fcus n them fr the quarter. Next, ask yur members, If yu were yur wn cach, what suggestins wuld yu have fr yurself? By listening t their suggestins, yu can then mdify yur wn suggestins t better reflect the strategic bjectives f the rganizatin. 5. Hw can I help? By listening t yur members, yu can prvide the apprpriate supprt t ensure that their suggestins are being implemented effectively. Yu can als participate by suggesting appraches and asking whether the apprach will be helpful t becme mre effective. Leaders need t remember that imprvement is nt measured by the frequency f ne-n-nes, but by

3 the quality f them. They key t imprvement is t prvide caching t the right peple n the right tpic. 6. What suggestins d yu have fr me? This questin makes the ne-n-nes a tw-way cnversatin. Leaders wh ask fr feedback and fcus n imprving the key behavirs are mre likely t have an increase in leadership effectiveness. Members and fficers are mre pen t the idea f being cached, when their leaders are willing t be cached by them. Becming an effective cach requires trial and errr. There is n perfect frmula n hw t be the best cach since every rganizatin and persn is different. Therefre, dn t hesitate t ask fr feedback frm yur peers, yur executive bard, and yur team members. Practice different caching scenaris with fellw bt campers t discver yur strengths and t wrk n yur weaknesses. The end result f effective caching affects bth the leaders and members. Fr the leaders, ne-n-nes prvide a structure fr guidance and fcus which leads t higher prductivity. Members have greater satisfactin as caching allws them t share their ideas and participatin plans. Appraches t use when members blame thers r deny respnsibility What t d when caching desn t wrk Wh, What, When and Why It Exists Wh Is Ding It? What Des It Lk, Sund, Feel Like? When Is It Happening? Why Is It Happening? Changing Yur Fcus Changes Others' Fcus Ignring It - Placing Blame fr It Taking Actin vs. Re-Actin Stpping the Negativity Nw Page3 Plan f Actin Why? What? Where? When? Wh?

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5 INFLUENCING OTHERS Effectively cmmunicate the why f the rganizatin and its prjects Inspire thers t share yur visin Recgnize resistance t change and vercme it Adapt yur cmmunicatin style t the persn yu re influencing ADDITIONAL INSIGHTS Success in leadership is abut getting results thrugh thers. That s a challenge even when yu have psitinal pwer. But it s really difficult when yu have n direct authrity, and n clear way t hld peple accuntable. Persnal pwer is the ability t influence peple thrugh cmmunicatin, engagement, persuasin and relatinship-building skills. It s essential fr influencing peple rganizatin-wide. There are 4 Is fr influencing thers called the 4 I s : Infrm, Invlve, Invite and Ignite. We ll develp a blueprint fr mbilizing yur church and encuraging the members t rally arund a prject that yu lead. OUTCOME During this highly interactive sessin, yu will learn hw develp yur persnal style t: Effectively cmmunicate the why f the prject Inspire thers t share yur visin Recgnize resistance t change and vercme it Adapt yur cmmunicatin style t the persn yu re influencing Invest in relatinships with thers and get a return n that investment Upgrade yur active listening skills and bdy language G beynd lgic and appeal t emtins Use cnstructive persuasin t change viewpints ============================================================== NOTES: Page5