Leveraging Technology to Optimize Results in Injury Prevention

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Baldwin Griffin
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1 Leveraging Technology to Optimize Results in Injury Prevention INTERVENE PREVENT OPTIMIZE Excellence in Ergonomics & Injury Prevention Bob Patterson, MPT, MBA, CAE EVP/Co-Founder Briotix Inc.

Evolution of Health and Safety Systems CHECKLIST RISK ASSESSMENT BEST PRACTICE

Compliance Driven Analog or digital Identifies and quantifies individual risk

Copyright 2014 Briotix. All rights reserved.

6 Evolution of Health and Safety Systems CHECKLIST RISK ASSESSMENT BEST PRACTICE Analog Verification of activity Limited traceability End in itself Often Compliance Driven Analog or digital Identifies and quantifies individual risk Means to an end Should be coupled with a recommendation or intervention Copyright 2014 Briotix. All rights reserved. Digital Identifies and quantifies aggregate performance variance Means to an end Should be coupled with a process level modification 6

8 NEW WORK MODALITIES The way we work has changed. Your Ergonomics content & messaging must change too. Communications must be concise, timely, relevant, visually appealing, and interesting. Slide 8

9 The Importance of Participation Adjustability as a Standard Improves Fit & Reduces Cost of Intervention and Support Self-Adjustable Solutions Result in Improved Engagement & Health Outcomes Fit Reduces Discomfort & Reduces Injury Rates and Costs of Treatment Comfort Reduces Presenteeism which Improves Productivity Reductions in Discomfort Reduce Error Rates Space Flexibility & Comfort Moderate Cognitive Overload Return on Investment 1. Fixed Height = Rising 2. Vink, Koningsveld, 3. Lost Productive 4. Loeppke R, Taitel M, 5. Ong, C.N. "VDT Costs, OHS Proprietary Moelenbroek. Work Time Costs Richling D, et al. Health Work place design and Analysis. S. Spencer, Positive outcomes of From Health and productivity as a physical fatigue: a 2013 participatory ergonomics Conditions in the business strategy. J case study in Copyright 2014 Briotix SLIDE Inc. 9All rights reserved. in terms of greater United States: Results Occup Environ Med. Singapore." Ergo & COPYRIGHT comfort 2013 and OHS. higher ALL RIGHTS From RESERVED. the American 2007;49: Hlth in Mdrn Offc productivity. Productivity Audit (1984):

10 BUILDING ENGAGEMENT Personal accountability + behavior normalization drive better outcomes. 1. Self-Service Participation in the development of an outcome results in affinity, a sense of ownership, and a perception of higher value on the result. IKEA EFFECT 2. Locus of Control/Ease of Access - Meaningful participation that drives employee satisfaction requires employee empowerment and access to solutions and tools that support comfort. 3. Peer & Supervisor Support A shared expectation and normalization of participation is required to transform awareness and access into ACTION. Copyright 2014 Briotix Inc. All rights reserved. 10

11 BUILDING ENGAGEMENT Personal accountability + behavior normalization drive better outcomes. 1. Self-Service Participation in the development of an outcome results in affinity, a sense of ownership, and a perception of higher value on the result. THE ORIGAMI EFFECT 2. Locus of Control / Ease of Access Meaningful participation that drives employee satisfaction requires employee empowerment and access to solutions and tools that support comfort. 3. Peer & Supervisor Support A shared expectation and normalization of participation is required to transform awareness and access into ACTION. Copyright 2014 Briotix Inc. All rights reserved. 11

12 Embrace an Opt-In Strategy Cultivate and embrace the Ikea or Origami effect. SELF-SERVICE Participation in the development of an outcome results in affinity, a sense of ownership, and a perception of higher value on the result. LOCUS OF CONTROL / EASE OF ACCESS Meaningful participation that drives employee satisfaction requires employee empowerment and access to solutions and tools that support comfort. OPT-IN ESCALATING ACCESS Employees you elect to opt-in and demonstrate conformance to self-service solutions are eligible for escalating forms of intervention. PEER & SUPERVISOR SUPPORT A shared expectation and normalization of participation is required to transform awareness and access into ACTION. Copyright 2014 Briotix Inc. All rights reserved. 12

13 TOP QUARTILE OF FIRMS (BY ENGAGEMENT) HAVE 3.6X EPS GROWTH VS. BOTTOM QUARTILE HIGH ENGAGEMENT FIRMS ENJOY 28% EPS GROWTH. LOW ENGAGEMENT FIRMS HAD 11.2% EPS DECLINE. 0.1% INCREASE IN ENGAGEMENT GENERATES INCREMENTAL $100,000 IN SALES PER STORE. Copyright 2014 Briotix Inc. All rights reserved. 13

14 The Prevention Paradigm What Data is Important? WC Claims are only a part of the picture Presenteeism, Absenteeism, Lost Productivity, Rising Health Insurance Costs Measured For You Per Statute Equally Quantifiable Operating Costs High 14

15 Behavior Change Paradigm Preparation Planning to take near term action Action Modification to behavior or surroundings 4 Maintenance Consolidating gains 5 Termination Threat is completely removed 6 Precontemplation Denial of a problem not considering change 1 Contemplation Aware of a problem, thinking about solving it 2 3 AWARENESS PREPARATION ACTION CONCLUSION The vast majority of employees are here. They are not your priority. You need a system or process to help you isolate the employees at 3 or 4. Copyright 2014 Briotix Inc. All rights reserved. 15

Don t Panic Awareness does not drive cost. You are already experiencing the cost & risk today. Awareness does not require action. Self-reports of discomfort are not cause for claims.

16 Don t Panic Awareness does not drive cost. You are already experiencing the cost & risk today. Awareness does not require action. Self-reports of discomfort are not cause for claims. Awareness does not drive budget. In fact, if often enables you to achieve more with less. However, successful prevention strategies do require awareness to identify who to help with your limited resources. And celebrating your success requires a quantified baseline. Copyright 2014 Briotix. All rights reserved.

17 Tiered, Technology Enabled, Service Model Cultivate and embrace the Ikea effect. SOFTWARE SELF SERVICE System Administration VIRTUAL RISK ASSESSMENTS ONSITE SERVICE ENGAGEMENT LABS Case Management Copyright 2014 Briotix Inc. All rights reserved. 17

20 And saves SIGNIFICANT MONEY! Costs are relative estimates based upon standard rate card and typical service complexities Adjust / Fulfill Assess / Report Follow-Up Case Management Adjust / Fulfill Assess / Report ADVANCED ONSITE 10% Adjust / Fulfill Self-Assess Adjust / Fulfill Assess / Report Audit / Schedule Adjust / Fulfill Self-Assess Adjust / Fulfill Assess / Report Audit / Schedule Adjust / Fulfill Self-Assess Adjust / Fulfill Assess / Report Audit / Schedule Adjust / Fulfill Self-Assess VIRTUAL 35% SOFTWARE 52% CUMULATIVE BILLING Train Train Train Train Request Request Request Request Software Self-Service Virtual Support Onsite Assessment Advanced Support 20

Virtual Assessment (High and Medium Risk Only) Copyright 2014 Briotix

On-Site Assessments (Only As needed) Copyright 2014 Briotix Slide

29 Case Study A national call center client realized a 65% reduction in total cost of ergo claims and a 25% reduction in the incidence rate in 2013, the first full year of leveraging technology. $681,272 $652,751 N = 59 N = 63 $233,403 N = Copyright 2014 Briotix Inc. All rights reserved. 29

30 Client Case Study A 69% reduction in the average cost per ergo claims was realized for those cases that were referred for early ergonomic intervention versus those ergo cases that were addressed through traditional means. Average Cost of Ergo Claims Full Year 2013 $7,876 $2,429 N = 18 N = 26 OHS Support - Pre or Post Claim Not Referred Copyright 2014 Briotix Inc. All rights reserved. 30

32 Actionable Steps 1 - Identify and embrace Injury Risk 2 - Assess and Address Access Issues 3 - Work with your technology provider to ensure that the technology serves as a gateway, enabler, risk repository, and work flow manager Copyright 2014 Briotix Inc. All rights reserved. 32