Canada s top ranked air & tour wholesaler, servicing travel agents exclusively. TUTORIAL AIR AND HOTEL BOOKING ENGINE

Transcription

1 Canada s top ranked air & tour wholesaler, servicing travel agents exclusively. TUTORIAL AIR AND HOTEL BOOKING ENGINE

2 Booking Engine - Highlights USER FRIENDLY with a modern yet functional interface. RESPONSIVE DESIGN- optimized to fit mobile or tablets screens, flexibility and convenience for agents who travel or work from home on personal devices FARES/RULES - Access to the best net, dynamic discounted and published fares as well as the most comprehensive fare rules and actual baggage policies NUMEROUS SEARCH FILTERS, allowing you to zero in on a specific convenient flight. EASIER PAYMENT with advanced/dynamic features, such as maximum credit card charge and airline-based methods of payment. POST BOOKING SUPPORT best options to manage bookings (like add commissions, remarks) and view the most current info that is synchronized with GDS in real-time. 2

3 Airfare & Hotel Login Redirected to which is a secure page and you can login to use the booking engine. 3

4 Agent.royalscenic.com TUTORIAL FAQ FORGOT PASSWORD NEW AGENT SIGNUP 4

5 5 AIR BOOKING ENGINE

6 Search Form Flexible Search Options Flexible search options to search by cabin, by airline alliance or airline, Exclude US. 6

7 SEARCH FILTERS Search Results & Filter Options FILTER ITINERARIES BY NUMBER OF STOPS FLEXIBLE DAYS & AIRPORT MOST POPULAR FILTER Search results are listed in order of price, from lowest to highest 7

8 Results Select Flights (Details) DETAILED ITINERARY FARE BREAKUP 8

9 Select Outbound and Inbound Flights 9

10 Trip & Fare Summary BAGGAGE POLICY YOUR INFORMATION FARE RULES 10

11 Passenger Information & Special Requests TRAVELER/PASSENGER INFORMATION SPECIAL REQUESTS 11

12 Insurance, Commission & FoP PROTECT YOUR CLIENTS TRIP BY OFFERING THEM TRIP/TRAVEL INSURANCE. YOU CAN EARN COMMISSIONS TOO! FARE BREAKUP AFTER ADDING INSURNACE. 12

13 Commission - $$$ DEPENDING ON FARE TYPE, AIRLINE AND OTHER FACTORS, WE WILL SHOW YOU HOW MUCH COMMISSION YOU CAN MAKE ON THIS ITINERARY. ANY AMOUNT ABOVE THE ONE SHOWN IN THE BRAKCET WILL BE RSH MERCHANT. (customer may be 2 charges in this case). FARE TYPE FOR THE ITINERARY YOU SELECTED SOME AIRLINE DON T ACCEPT CC AS FoP AND IN SUCH CASES, IF YOU APPLY PAYMENT BY CC, THE ENTIER ITINERARY WILL BE CHARGED ON RSH MERCHANT. 13

14 Form of Payment COMPLETE THE BOOKING BY PUTTING ON HOLD & PAY LATER OR SELECT A FoP (FORM OF PAYMENT) SELECT TO APPLY THE SAME FoP FOR ALL PASSENGERS IN THE PNR - PAY FOR DIFFERENT PASSENGERS WITH DIFFERENT CC. - IF CHQ PAYMENT, YOU CANNOT ADD MULTIPLE CHQ NUMBERS - INFANT WILL BE ATTACHED TO 1 st ADT AND SAME FoP WILL BE CHARGED. - PAY FOR 2 nd PASSENGER WITH CHQ - YOU CAN SAY, PAY FOR THE 3 rd PASSENGER SAME AS PASSENGER 1 OR 2 14

15 Confirmation Screen FORWARD CONFIRMATION TO CUSTOMERS AIRLINE RLOC OR PNR 15

16 Manage Bookings 16

17 17 HOTEL BOOKING ENGINE

18 Hotels The link for air and hotel booking engine is same. You use the same username/password as air for the hotel booking engine Once you login, just click on Hotels on the top 18

19 Search Form 19

20 SEARCH FILTERS Search Results MODIFY SEARCH FILTER RESULTS BY: 1 Hotel Name 2 Location 3 Price 4 Star Rating SORT RESULTS BY: 1 PRICE High to Low Low to High 2 ALPHABET 3 STAR RATING STAR RATING HOTEL NAME 20

21 Hotel Details HOTEL & ROOM IMAGES HOTEL DESCRIPTION & AMENITIES HOTEL NAME HOTEL ADDRESS HOTEL BRIEF DESCRIPTION AVG NIGHT RATE ROOM TYPE, INCLUSIONS, AVG/NIGHT RATE PLEASE PAY ATTENTION AS SOME ROOM RATES ARE NON REFUNDABLE 21

22 Check Out Page PASSENGER INFORMATION HOTEL INFORMATION CHECK IN/OUT DATES ROOM TYPE AGENT INFORMATION (YOUR INFORMATION) FORM OF PAYMENT COMMENTS OR SPECIAL REQUESTS USE THIS BOX TO ENTER PROMO/COUPON CODE 22 ROOM RATE (NET NET) ADD YOUR OWN COMMISSION (There will be additional merchant fees on the commission portion) LAST PAYMENT DATE CANCELLATION PENALTY MANDATORY RESORT FEES (In Some cases, which customer has to pay at the time of check in.)

23 Confirmation Screen BOOKING CONFIRMATION NUMBER CHECK IN/OUT DATE NUMBER OF NIGHTS LAST ON HOLD DATE FARE/RATE DETAILS PAYMENT INFORMATION HOTEL DETAILS ROOM DETAILS PAX DETAILS CANCELLATION PENALTY/POLICY 23

24 Manage Booking BOOKING DETAILS CLICK TO ADD COMMENTS/SPECIAL REQUEST(S) CLICK TO ADD PAYMENT CLICK TO CANCEL BEFORE/AFTER PAYMENT CLICK TO SEE DETAIL INFORMATION 24

25 Other RSH Products 1. TOUR PRODUCTS 2. GROUP BOOKINGS 3. RSRP Royal Scenic Rewards Points 4. CAS Certified Asia Specialist Make sure you are subscribed to our newsletter so you get latest and upto date information about Royal Scenic s news, updates and ongoing promotions. 25

26 Got Questions or Feedback? 1. If you have any questions, please consult our FAQ's first and view the tutorial. 2. You may also our support team at for help, to report issues, or to give us feedback. 26