TysabriDirect Frequently Asked Questions

Transcription

1 TysabriDirect Frequently Asked Questions TYSABRI is a registered trademark of Elan Pharmaceuticals, Inc. TYSABRIDIRECT logo is a trademark of Elan Pharmaceuticals, Inc

2 When was TYSABRI originally approved? The FDA approved TYSABRI for MS on November 23, When was TYSABRI approved for redistribution? The FDA granted approval to return TYSABRI to the market on June 5, 2006 What is the package size? TYSABRI is packaged as a 300mg per 15ml vial. What is the strength of the product? 300mg per 15ml vial Will there be an exclusive or preferred network? TYSABRI will only be distributed via dropship through TysabriDirect. We re a Wholesaler / Specialty Pharmacy, how can we purchase TYSABRI directly? Contact TysabriDirect at What are the qualifications for a wholesaler or SPP to sell TYSABRI? Wholesalers or SPPs need to contact TysabriDirect to request a Business Application. TysabriDirect allows any wholesaler that has filled out a Business Application and been approved by ICS to order product through TysabriDirect. 2

3 Can a Wholesaler order the product directly from Elan? No, product cannot be ordered directly from Elan. Can the product be drop shipped? TYSABRI is only available as a drop shipped product. Are there any sites that are not allowed to purchase TYSABRI? Only sites that have not been enrolled in the TOUCH program. Please call MS ActiveSource at for more information Are you offering any incentives or discounts to purchase the product? There are no special incentive deals or discounts available Can the product be stored as inventory at a wholesaler? TYSABRI will not be allowed to be shipped directly to or stored in inventory at any wholesaler. Can I return expired product? Yes, our current returns policy allows for product to be returned upon expiration and up to 12 months after expiration. What is the policy for product that was delivered damaged? Report your claim to TysabriDirect within 3 days of receipt and your claim will be processed 3

4 Can any customer contact TysabriDirect to report damaged product? If you did not procure the product directly from TysabriDirect, you must Contact the Customer Service center at the authorized wholesaler or SPP whom you purchased the product from What is the WAC price of the product? Please contact your supplier for current pricing. Will AWP pricing be available? Can we direct them back to the wholesaler? TysabriDirect does not provide AWP pricing, please contact your wholesaler or First Data Bank or Red Book Are samples available? No, TYSABRI is not a sampled product Is there a Patient Assistance Program (PAP) and how do I enroll? Please contact MS ActiveSource at for information..how can a customer or partner get a copy of the MSDS? TysabriDirect or MS ActiveSource can fax or you a copy of the MSDS Who is my sales rep? Does my territory have a sales rep? 4

5 Where should Adverse Event calls be reported too? What are the approved indications for the product? Where are Medical Information Services (MIS) questions forwarded to? What is the proper dosage to administer for the product? What were the results of the clinical studies for the product? We re an MD / Hospital / Infusion Center. How can we purchase TYSABRI directly? How will product complaints from customers be handled? Who does a customer call regarding a reimbursement question? 5