Innovation series. Public Sector. Delivering responsive services for the next generation of citizens

Transcription

1 2018 Public Sector Innovation series Delivering responsive services for the next generation of citizens Brisbane 12 th November Sydney 13 th November Perth 14 th November

2 01 / introduction What? Public Sector Innovation Series 2018 will bring together thought leaders, innovators and early adopters in public sector service innovation to showcase transformational strategies for the design and delivery of responsive service. It will cover pioneering strategies for engaging citizens in new ways whilst driving collaboration, service integration and digital transformation. Despite all the emphasis on innovation, exisiting assessments of OECD governments indicate production costs are rising and efficiency has declined over time. In an era of rising public expectations around response time and accessibility, technology disruption and shrinking resources, Australian public sector leaders must find ways to drive innovation at all levels. This event will bring together the public sector to share breakthroughs in delivering products and services through improved scalable processes, greater innovation and energised people. Delegates will gain a greater understanding of modern methodologies deployed to deliver leading, responsive services that meet the needs of the next generation citizen. Who? 50+ Directors, Managers, Analysts of: Change Management Corporate Services Design Thinking Human Resources Innovation Lean Organizational Development Performance Management Process Improvement Quality Management Service Delivery Strategic Planning Why? Engage and collaborate with consumers in new ways via omnichannel, personalised interactions Deliver responsive services that meet evolving consumer needs Foster an innovation culture Achieve timely, multichannel service delivery and better consumer - agency interactions Develop robust methods to evaluate your service improvement programs in flight and drive measurable Effectively scale your services by deploying the right technologies and processes Use predictive analytics and AI to better understand policy linkages and drive greater service design

3 02 / locations & Confirmed speakers BRISBANE 12 TH NOVEMBER Nicolle Kelly, Executive Director Governance and Strategy, Department of Innovation, Tourism Industry Development and the Commonwealth Games Tracy Carsburg, Director, Innovation, Protected Area Innovation, Engagement and Policy Department of Environment and Science Oakley Kwon, Director, Product and Digital Delivery, Department of Transport and Main Roads PERTH 14 TH NOVEMBER Jodi Cant, Chief Executive Officer, Landgate Marion Burchell, A/Chief Information Officer, Office of the Government CIO, WA Government Joan Brierley, Acting Director Customer Service Delivery, Department of Transport, Western Australia Giles Nunis, Partner, Deloitte Nathan Nicholson, Innovation lead - Digital Policing, WA Police Jemma Greene, Chief Innovation Officer, City of Canning SYDNEY 13 TH NOVEMBER Daniella McKenzie, Executive Director, ICT and Digital Government, Department of Finance, Services and Innovation Arvind Tyagi, Executive Director, Portfolio Transformation Office, Secretary s Office Department of Planning & Environment NSW Jeremy Harris, Director, Social Investment & Innovation, Department of Premier and Cabinet NSW Monica Graham, Executive Director - Toll Relief & Energy Switch Program, Service NSW Lisa Alonso Love, Executive Director, Learning and Wellbeing, NSW Department of Education and Training Evan Walker, Director Smart Innovation Centre, Transport for NSW Ann Turner, Program Director Information Management Modernisation & Line of Business Strategy, Department of Family and Community Services NSW Gerard Gan, Director Governance and Service Strategy, Business Information Services, Department of Planning & Environment NSW

4 03 / agenda 8:15am 9:00am 9:20am 9:40 am 10:00am 10:20am 10:40am 11:00am 11:20am 12:20pm 12:55pm 1:00pm Registration Chairperson: Innovating Public Sector Services Speakers Brisbane: TBC / Sydney: TBC / Perth: Giles Nunis Keynote Opening: What does the citizen of the future expect from your service delivery? And how can we meet those expectations... Speakers Brisbane: TBC / Sydney: TBC / Perth: Marion Burchell Partner Session: Understanding your Citizens needs before Transforming your Service Delivery Embedding an innovation culture to drive service excellence Speakers Brisbane: Nicolle Kelly / Sydney: Monica Graham / Perth: Jodi Cant How to drive and scale, omnichannel service transformation Speakers Brisbane: Oakley Kwon / Sydney: TBC / Perth: TBC Morning Tea and Networking How to effectively evaluate service improvement methodologies in flight with data and analytics Speakers Brisbane: TBC / Sydney: Arvind Tyagi / Perth: TBC Think Tank Sessions (60 minute sessions) 1. Engaging and collaborating with citizens in new ways through through omnichannel, personalised interactions 2. Effectively using big data to segment your service delivery 3. Linking Design Thinking with your strategic and policy objectives to enable human centred service design 4. Running an effective Robotic Process Automation program 5. Using predictive analytics and AI to understand policy linkages and enable greater service design Panel Discussion: Innovative strategies for enabling greater service integration Brisbane: Tracy Carsburg / Sydney: Jeremy Harris / Gerard Gan / Ann Turner / Daniella McKenzie Perth: Joan Brierley / Jemma Greene Closing remarks Conference adjourns

5 04 / about us About us PSN is a research company that represents public sector professionals across Australia and New Zealand and develops roundtables, seminars, and conferences to suit current areas of interest. Our growing online community spans across Federal, State, and Local governmentdepartments, healthcare, and education, allowing members to share information, access the latest in government news and innovation, and engage with other like-minded individuals on a secure and closed-door network. Great event from beginning (planning) to end. One of the best events we have sponsored in terms of conversations had at booth, opportunity to promote our brand. PSN did an amazing job of event management. Well done. PSN Events Pty Ltd A Subsidiary of Public Sector Network Unit Trust ABN /60 Margaret Street Sydney NSW 2010 Excellent event, great conversations & a platform to interact with the right government contacts & partner community. A very relaxed ambience customers really letting down their guards not feeling as threatened by industry and vendors. The roadshow was a great way to see what others are up to and provides invaluable networking opportunities to further our learning.