Cruise Companion. Your Digital Portal for an Outstanding Guest Experience

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1 Cruise Companion Your Digital Portal for an Outstanding Guest Experience

2 Exceed your guests expectations while driving revenues and gaining operational benefits The cruise industry has become more personal, connected and responsive than ever. Nowadays and for the years to come digital communication is key to stay ahead of the competition. As technology evolves cruise lines are provided with vast opportunities to attract new and satisfy existing costumers. Imagine a solution that not only supports you in delighting your guests before, during and after their vacation, but also in maximizing your profits and ROI. With Getslash CruiseCompanion you don t have to imagine it any longer. CruiseCompanion Portal - anywhere, anytime access to meet every guest need Live TV Movies Music Newspapers & Magazines Internet Itinerary Info & News Guest Folio Bookings & Reservation Guest Services & Amenities Feedback Safety Video & General Alarm CruiseCompanion Control one crew interface for full control and to manage it all Device Inventory & Management Monitoring Digital Signage & Broadcast Manager Content Management System Fleet Management (Cloud) Guest Statistics PMS RAS SPA Web PA PoS CRM CruiseCompanion is a pioneering and an industry leading fully-integrated platform providing a seamless digital experience across multiple devices as well as a holistic back-end tool for managing the experience on all screens in real-time. The platform is designed with an open architecture to support device, application and service integration allowing you to deliver a personalized guest experience that is unique to your brand. Your guests will be thrilled with easy access to a rich variety of entertainment options, interactive services and useful information on screens throughout the ship (stateroom TVs, digital signage, kiosks) and their personal mobile devices (smartphones, tablets, laptops).

3 CruiseCompanion Portal Innovate your personalized guest experience From check-in throughout the onboard experience your guests will know you place them first above all How about feeling like a rock star? The intuitive and fully customizable CruiseCompanion Portal allows guests to interact with your organization at any point in the travel cycle and delivers a reliable, consistent brand experience on their device of choice. From the moment your guests engage CruiseCompanion, they will be treated like rock stars all the way. The branded, personalized welcome page will reinforce that message. At the center of the digital guest experience is the user-friendly dashboard that can be flexibly adjusted to your preferences and promotional focus. Access to any information when and where your guests need it while reducing printing cost How about having all information at your fingertips and eliminating in-room print materials at the same time? Delivering a high quality experience is all about providing choices. With CruiseCompanion your guests are able to access itinerary information including location, weather and port of call updates, learn more about your ship and its services, coordinate their daily activities or check their guest folio from the TV, laptop, tablet or smartphone. Guests mobile digestion of information frees up staff to then provide personalized service. For those who prefer to stay continuously informed, the news feature provides access to the latest world developments. At the end of each voyage the feedback feature offers an efficient way to gain guest feedback whilst the experience is still fresh in memory all paperless. Anywhere, anytime more entertainment options than ever before How about starting a movie at the pool on your tablet and finishing it after dinner in the comfort of your stateroom? CruiseCompanion will exceed your guests entertainment needs and offers more options than ever before. Whether they re enjoying the latest Hollywood hits, tuning in to their favorite network shows, watching live TV supported by an interactive program guide, listening to their favorite music or leaning back and enjoying an extensive library of magazines and newspapers, give your guests all the content they want including your own productions.

4 Cruise Companion Portal Powerful engagement opportunities Revenue opportunities that actually enrich the guest experience How about making purchases, service and reservation requests right from your preferred device instead of waiting in long lines? CruiseCompanion enables your guests to conveniently purchase or book and your organization to capture increased revenues. Instant access to your offerings, amenities and services makes all the difference. You are able to get the word out to each guest through delivery of targeted promotional content and boost revenues dramatically. Thanks to the open API CruiseCompanion easily integrates with your PMS and other third-party systems for seamless transactions, completely aligned to support your processes. Using CruiseCompanion, your guests will enjoy the benefits of easy access, effortless convenience, outstanding customer service and an experience that exceeds their every expectation. DEVICE AGNOSTIC Seamless Experience Across Devices: PC & Mobile Devices Industry Standard Smart TVs Set-Top Boxes for any Displays FULLY CUSTOMIZABLE Unique Brand Experience: Customization to Brand Identity Personalization on Guest Level Integration of Content & Data Services Easy, reliable and secure internet access that exceeds guest expectations CruiseCompanion features simple and fast high-speed internet access across multiple platforms for endless flexibility and revenue generation. Once authenticated, your guests are able to choose from predefined options such as a social media package, apply coupons, check flight information, interface to their system or corporate VPN. On the other side your biggest technology worry is not technology; it is the burden of bandwidth and all that goes with it. Well, let CruiseCompanion ease your concerns and help you deliver the best WiFi experience in the industry supported by a powerful toolset that allows you to manage every aspect of the internet access (e.g. bandwidth, groups, packages, filters, etc.) and to create distinct offerings for your guests and crew.

5 CruiseCompanion Control One interface. Multiple tools. Endless possibilities. CruiseCompanion Control is a complete set of back-end tools that empower your crew to manage content, applications and devices for all screens from one centralized place in real-time. Your crew has full control to customize the CruiseCompanion Portal to your everyday needs and thus increase guest engagement. The feature-rich management tool also provides invaluable guest intelligence insights that enable you to provide outstanding service and a personalized vacation experience. The web-based and non-technical CruiseCompanion Control also features Role Based Access Control (RBAC) and fully supports content protection (Google Widevine DRM). It has been designed with the following goals in mind: Providing maximum flexibility and control to reduce follow-up costs for changes or enhancements. Eliminating time-consuming update procedures by user-friendly workflows so your crew gets more time to focus on your guests. DEVICE INVENTORY & MANAGEMENT Easily inventory any new device and manage all devices (e.g. location, group, type etc.) centrally. Individual configuration and content per device can be set. CONTENT MANAGEMENT SYSTEM Manipulate every aspect of the guestfacing screen. You can immediately make changes to text, images, content, prices, navigation, available features, and more. FLEET MANAGEMENT (CLOUD) Easily deploy software releases and firmware updates, refresh content and customize the guest experience from ship or shore. MONITORING Remotely monitor devices in real-time and view instant status on performance and usage. Address issues before they become problems. DIGITAL SIGNAGE & BROADCAST MANAGER Enable your crew to easily create and manage customized content and video streams (e.g. videos, camera feeds, promotions) to digital signage devices and TVs shipwide. GUEST STATISTICS Receive invaluable metrics and data that assists your management and staff to make effective data-driven decisions to tailor your offerings and improve your business.

6 CruiseCompanion Unparalleled benefits to your cruise line, while far exceeding your guests expectations SEAMLESS EXPERIENCE Enjoy a best in class digital experience that provides seamless, intuitive and consistent anywhere, anytime access from the familiar device of choice. MAXIMIZE PROFITS & ROI Create new business opportunities through the options to book (e.g. Internet, Spa, excursions, etc.) and reduce costs by removing paper. EASY & CONVENIENT ACCESS Access a world of information, entertainment and service with ease and eliminate inconveniences such as waiting in lines and minimal options. GUEST INTELLIGENCE Drive outstanding guest service, make timely decisions and deliver targeted marketing messages due to powerful business intelligence. $ GUEST SATISFACTION Increase brand recognition, cultivate loyalty and build guest relationships for a lifetime by offering your guests a truly personalized, unique vacation experience. INVESTMENT PROTECTION Be flexible enough to evolve as requirements, technology and providers change (no vendor lock in) due to the robust and future-proof architecture with its modular, plug-and-play microservices. The open platform enables flawless integration with third-party systems and services. Getslash provides innovative software solutions and IT consulting for the cruise industry. With over 15 years of cruise industry experience and an interdisciplinary team of experts we have proven our ability to develop, roll-out and support tailor-made solutions that deliver outstanding guest satisfaction, cost reduction, process optimization and revenue boosting capabilities. Cruise lines with highest expectations already appreciate our reliability and commitment while benefiting from our flexible and high quality solutions. Headquartered in Germany, Getslash has a proven track record with clients like Hapag-Lloyd Cruises, Crystal Cruises, TUI Cruises, AIDA Cruises and Costa Crociere. info@getslash.de Copyright 2017 Getslash GmbH