Translating KM Strategy into Action

Transcription

1 Translating KM Strategy int Actin What is the JAG Crps cmmunity's greatest strength and what is the greatest weakness? In my view the answer t bth questins is the same -- the vast capacity and capability f ur peple, civilian and unifrm alike. In my mind, the greatest weakness lies in ur inability t fully leverage the extent f ur greatest strength. T d s, we must create a cllective gemetric - where the knwledge f ne is multiplied thrugh rapid assciatin and cllabratin with ther members f the JAG Crps cmmunity. KM is key t develping this cllective gemetric -VADM James W. Crawfrd Judge Advcate General f the Navy 1

2 U.S. Navy JAG Cmmunity Prvide cmprehensive legal services acrss the Navy including military justice trials, legal assistance and cmmand legal advice. Abut 2,400 persnnel fficers, enlisted and civilians Gegraphically dispersed wrldwide Mstly attrneys and paralegals with sme supprt staff Key Challenges: Military = Secrecy in Our DNA Legal Prfessin = Inherently Adversarial Gvernment = Limited Budget KM Prgram Est Cre Team f 4-8 Peple Embedded KMOs (part-time) Cnnecting Peple t Peple and 2

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4 In-Depth Organizatinal Assessment Mnths KM Strategy - Extremely Cmprehensive and Detailed Missin, Visin, Principles, Requirements 5 Objectives and 19 Implementing Tasks Narrative - 33 pages Read by 8 peple Maybe!?!? Cnnecting Peple t Peple and 4

5 Rule #1: Strategy Withut Actin is Just an Idea "Visin withut actin is a daydream. Actin with withut visin is a nightmare. Japanese prverb Cnnecting Peple t Peple and 5

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8 Rule #2: A simple rganizatin can affrd a cmplex strategy; But a cmplex rganizatin requires a simple strategy. Cnnecting Peple t Peple and 8

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10 Rule #3: Figure Out What Will Mve the Needle It s nt enugh t be busy, s are the ants. The questin is, what are we busy abut? Henry David Threau Cnnecting Peple t Peple and 10

11 Fcus n a single prject r initiative that can be accmplished within 30 days. Aligned with KM strategy and based n assessments and cmmunity input. Leverages existing resurces and delivers cntinuus mmentum. Cnnecting Peple t Peple and 11

12 Each Participant Submits 4-5 Prpsals fr Cnsideratin Include nn-km Perspectives Assess and Discuss Each Prpsal Scpe Feasibility Impact Alignment Have Each Participant Rate / Scre Each Prpsal Cnnecting Peple t Peple and 8/29/18 12

13 1. It is aligned with ur defined visin / strategy. Hw des it get us clser t where we want t be? 2. It has brad applicatin / impact acrss a particular practice area at minimum and the entire JAGC t the extent pssible. 3. It can be executed, within a 30-day perid, with existing r currently available resurces. This culd be just us r ur team with sme augmentatin frm within the rganizatin. 4. Identify the cre cmpnents f the initiative and an estimated level f effrt t cmplete them. Fr example: plicy (xx hurs), template (xx hurs), sample (xx hurs), training curse (xx days), prtal site r app (xx days), etc. 5. Develp at least ne prpsed measure f effectiveness. Once implemented, hw will we knw if it's wrking? 6. It can be a new prduct, prcess, plicy, tl, event r any ther frm as lng as it is feasible and rises t the level f scale and scpe described. 7. The initiative des nt have t be riginal and can cme frm anywhere... existing activity, innvatin prpsal, ther rganizatin, APQC, etc. Cnnecting Peple t Peple and 13

14 [JAGC Practice Area] [KM Cmpnent] [Line f Effrt] [Visin Alignment] [Target Audience] (Everyne, Leaders, Enlisted, FTJAs, etc.) [Brief Descriptin ] (If available, include example / sample r ther identified resurce link.) Cmpnent Est. LOE Assign T: [Expected Outcme / Impact ] [Prpsed Measure(s) f Effectiveness ] Cnnecting Peple t Peple and 14

15 Tls and Technlgy Leverage Tls What We Need When We Need it Business Operatins Supprt Everyne & HQ Staff Centralize cntent frm OJAG Cdes infrmatin sils int ne f tw places, Legal related n FLL, and prgrams related n /prgrams/. Cpies f newsletters/mailers/pubs wuld be maintained n ne f thse tw places. Cmpnent Est. LOE Assign T: Cde Buyin 4 days Dir/Dep Prtal Dev. 1 day LNC Plicy Dc 4 days LNC/LT Training 2 days LNC/LT Cnnecting Peple t Peple and Wuld enable end-users t digest news, and search/filter inf fr infrmatin they are lking fr, allwing a single surce-lcatin fr research and cntent discvery. Effectiveness culd be measured thrugh Harepint analytics, and site visits. 8/29/18 15

16 8/29/18 Mnth Sprint Descriptin / Outcme KM Line f Effrt Octber Pause & Learn / AAR Prir t initiating identified tasks r missins, persnnel execute a brief prcess t access cnslidated critical infrmatin relevant t the challenge. Fster Learning Nvember December Prgrams Cnslidatin & Prtal Dashbard KM Maturity Mdel January Tacit Knwledge / Deep Wisdm February March April Cntent Management Instructin Cntent Cnslidatin Digital Turnver Binder August Cllabratin and K-Sharing Cnnecting Peple t Peple and September Mdel Guide and Peple Knwledge t Cntent! Base Wuld enable end-users t quickly navigate t the prgram infrmatin, reducing the amunt f clicks and enhancing user experience when managing Navy prgrams. Leverage mdified APQC KM maturity mdel t assess current state f KM and identified pririties ging frward. Revive Deep Wisdm initiative and expand as a brader tacit knwledge capture initiative. Incrprates Mentrship 2.0 JAG Crunch prpsal. Establishes clear plicy and standards fr wh, what, when, where and hw critical cntent is captured and rganized. Centralize cntent frm OJAG Cdes infrmatin sils int ne f tw places, Legal related n FLL, and prgrams related n /prgrams/. Cpies f newsletters/mailers/pubs wuld be maintained n ne f thse tw places. Based n the OneNte case file apprach, develp a flexibly standardized turnver binder as a template and guide fr all persnnel / billets. May Online Newsrm Centralize news fr the cmmunity in ne f tw areas The Law and Prgrams. Law News wuld be hsted n a FLL Blg, while Prgrams news wuld be hsted n a cnslidated Prgrams sub-site. June July NLSC Site Cllectin KM Training On- Demand Develp standardized site template and minimum infrmatin sharing requirements fr all NLSC CMDs. Migrate existing cntent t new site cllectin. A cre set f nline n-demand KM Training Curses. KMO / KMR, Leaders, Practitiners. Package f plicy, guide and tls t enable mre rbust knwledge sharing. Fcus n SJA cmmunity. Establish template, develpment and cnslidatin f guides fr critical, cmmn r mst cmplex activities (cmplex investigatins, ADSEPS, etc.) Cnnect Cntent Leverage Tls Cnnect Cntent Cnnect Cntent Cnnect Cntent Leverage Tls Cnnect Cntent Leverage Tls Fster Learning Cnnect Peple Cnnect Cntent 16

17 Assess Feasibility Is it t ambitius? Any calendar / resurce cnflicts? Sequence with rg calendar / key activities Get Buy-In Execute Leadership KMOs Supprting Offices (PAO, IT, Budget, etc.) Three Mnth Cycle Planning Next Sprint Develping Current Sprint Implementing / Evaluating Previus Sprint (KMOs) Cnnecting Peple t Peple and 17

18 Yu've gt t eat while yu dream. Yu've gt t deliver n shrt-range cmmitments, while yu develp a lng-range strategy and visin and implement it. The success f ding bth. Walking and chewing gum if yu will. Jack Welch Cnnecting Peple t Peple and 18