Mr. Glenn Read, Executive Director, Athletics, and Recreation & Ancillary Services. TRUSU Annual Budget Consultation Report (2019/2020) Food Services

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1 Date: October 9, 2018 To: From: Re: Budget Committee of Senate Mr. Glenn Read, Executive Director, Athletics, and Recreation & Ancillary Services TRUSU Annual Budget Consultation Report (2019/2020) Food Services Attachment(s): The purpose of this memo is to provide BCOS and TRUSU with feedback regarding the issue of food services raised in TRUSU s Budget Consultation Report (2019/20). Within the report, TRUSU made the following four recommendations with respect to food services: Expand the permitting of food trucks on campus to provide greater availability and greater variety; and Carry out the pending full and meaningful campus consultation to shape any new or renewed campus food service contract(s) and implement recommendations The following pages outline TRU s response to each of this year s recommendations.

2 2 TRU Responses to TRUSU Budget Consultation (2019/20) Recommendations/Commitments Food Services Recommendation: Expand the permitting of food trucks on campus to provide greater availability and greater variety. TRU will continue to work with local food truck providers to increase variety and availability on campus. We will focus on finding the right business partners that are committed to be present when scheduled and augment our food program to serve our community. Ongoing. Success Indicators: Eats Amore and Happy Camper who have been a consistent presence on campus since March 2017 during their operating season. Eats Amore and Happy Camper have experienced stable revenues allowing them to continue operations at TRU Food services has added a third food truck this October; The Hot Mess a Mexican inspired concept The rotation of these food trucks provide additional menu offerings and increase food variety to the campus Recommendation: Carry out the pending full and meaningful campus consultation to shape any or renewed campus food service contract(s) and implement recommendations. TRU is currently in the process of conducting a full and meaningful campus consultation with the assistance of an external consultant, Porter Khouw Consulting Inc., who was selected, and whose scope was defined, by the Food Services Review Committee. TRU will fully participate in the review process (outlined below) and implement the recommendations made in the final consultant report as they best pertain to the university.

3 February 2018 Formation of stakeholder food services review committee and beginning of consultation process o 3 Committee Membership includes: VP-Administration & Finance Chair (voting) 6 students (voting): 2 appointed by TRUSU, 1 Culinary Arts or Tourism Management, 1 indigenous student, 1 international student, 1 WolfPack student athlete 2 faculty members (voting) 2 staff members (voting) 2 exempt administrators (voting) Executive Director Athletics, Recreation and Ancillary Services (ex-officio, non-voting) June 2018 RFP for Food Service Consultant July 2018 Selection of External Consultant Porter Khouw Consulting Inc (PKC) by food services review committee August 2018 PKC to review background data provided by TRU September 11 13, 2018 PKC team conducts site visit to tour the campus and conduct student focus groups and personal interviews with key stakeholders September 18, 2018 PKC to draft/finalize campus dining satisfaction survey September 27, 2018 PKC to post survey online with invitation to participate to go out to campus community Survey will be open for a week period October 10, 2018 PKC to return to TRU to present market research findings to the food services committee October 10, 2018 PKC to hold information session to present market research findings and preliminary recommendations to the campus community November 7, 2018 TRU to provide feedback to PKC on marketing research findings and recommendations December 14, 2018 PKC to provide final report January, 2019 TRU to begin improvements based on PKC final report

4 4 Success Indicators: Creation of a committee with representation from various stakeholders from our campus community. The committee selected a consultant with 25 years experience in the university food services industry. The consultant conducted several focus groups and stakeholder interviews to get a better understanding of our campus. Launch of a campus wide food services survey to collect important data that will help shape the future of food services at TRU. As of October 2, :00 am a total of 2358 respondents have taken the survey with a response rate breakdown of: 77.48% (1827) students, 6.45% (152) faculty, 12.89% (304) staff, and 3.18% (75) admin. Survey responses are expected to increase as the survey does not close until 11:59 pm on Wednesday October 3 rd. The consultant will return on October 10 th to conduct an information session for the campus community. During this session they will present on the consultation process, survey results and preliminary recommendations.

5 Date: October 9, 2018 To: From: Re: Budget Committee of Senate Mr. Glenn Read, Executive Director, Athletics, and Recreation & Ancillary Services TRUSU Annual Budget Consultation Report (2019/20) - Parking Attachment(s): TRU Parking 2018/19 Final Report The purpose of this memo is to provide BCOS and TRUSU with feedback regarding the issue of parking raised in TRUSU s Budget Consultation Report (2019/20). Within the report, TRUSU made the following four recommendations with respect to parking: Adopt a consultative approach to campus commuting to constructively realign needs, realities, expectations, and possibilities, including any response to the recommendations; Improve monitoring and public reporting on the implementation of the Sustainable Parking Framework and pricing rates and structures in terms of the effect on total single occupancy vehicle use, demand management, and shifts to use of alternative transportation options; Investigate pricing rate, structure and augmentation options that improve demand management, are more flexible to needs and use and are sensitive to affordability and fairness; Actively promote and publically report on the use of the 20% discount on passes for those living outside the transit service area; Expand efforts, in coordination with campus stakeholders, to work with the City of Kamloops and BC Transit to improve service and infrastructure connecting campus by transit, cycling and walking; and Continue to promote and incentive the Rideshare and Zipcar to achieve target utilization The following pages outline TRU s response to each of this year s recommendations. In addition, TRU has embedded its final report to the 2018/19 TRUSU Budget Consultation Report within its January 2018 response (see attached document TRUSU Parking 2018/19 Final Report ).

6 2 TRU Responses to TRUSU Budget Consultation (2019/20) Recommendations/Commitments - Parking Recommendation: Adopt a consultative approach to campus commuting to constructively realign needs, realities, expectations, and possibilities, including any response to the recommendations. We must transform from a campus where single-occupancy vehicles dominate to a campus that is pedestrian orientated and supports a community that learns, works, plays and lives here. It is time for us, as members of the TRU community, to reconsider how we use transportation and parking resources. Sustainable Parking Framework, February 2017 Consistent with this idea and in keeping with TRU s undeniable commitment to sustainability in all its forms, TRU will re-engage the community to develop the next set of campus sustainability goals (of which transportation goals will once again figure prominently). The current TRU Campus Sustainability Plan launched in October 2014 is coming to its end of life and it is important for our community to develop the next set of campus sustainability objectives together. Fall Success Indicators: The TRU Sustainability Office will engage the TRU community to develop the next Sustainability Plan (TRU Sustainability Office) through surveys, focus groups and committees. Develop new sustainability goals (including transportation goals) that will benefit our university for the future. Since 2014, 13 of the 16 transportation strategies adopted by TRU in its Campus Sustainability Plan have either been completed or have seen significant and ongoing progress. TRU will provide an update towards the fulfillment of these strategies in Winter Recommendation: Improve monitoring and public reporting on the implementation of the Sustainable Parking Framework and pricing rates and structures in terms of the effect on total single occupancy vehicle use, demand management, and shifts to use of alternative transportation options; TRU will launch a TRU Transportation website (with enhanced TRU GO App functionality) which will help our community make informed decisions about their commute to and from campus. Information on the site will include the following: UPASS utilization; BC Transit route information and expected arrival times; Staff e-bike program information; Single Occupancy Vehicle (SOV) counts; Zip Car and Sustainability vehicle information and usage data; RideShark (ride sharing app) information and usage data; Parking information (including fees, projected fees and fee comparisons) and a dashboard of key parking metrics including real-time stall counter information at monitored lots; Fall 2019 on going.

7 3 Success Indicators: Launch of the TRU Transportation Website (and associated TRU GO App functionality) Continued increase in UPASS utilization; Further uptake by faculty and staff in the e-bike incentive program with possible expansion to the student community; Further reductions in SOV counts; Further increases in utilization of ZipCar vehicles (Sustainability vehicles are nearly used 100% of their available booking times); Further increases in the utilization of RideShark ride sharing app; Recommendation: Investigate pricing rate, structure and augmentation options that improve demand management, are more flexible to needs and use and are sensitive to affordability and fairness. TRU will continue to monitor parking rates within the City of Kamloops and at the interior Universities and may adjust rates according to market factors, demand and inflationary impacts. The decision on future increases will be reviewed in the Winter of 2019 by the Parking Advisory and Appeals Committee (PAAC). Any rate adjustments will be announced by March Success Indicators: On-going The University will continue to offer a tiered parking fee structure at competitive market rates determined by external comparisons, inflationary factors and demand. Of the three interior Universities, TRU has the lowest economy, general and premium permit rates. TRU s daily rates are only $0.75 higher than the lowest daily rate and between % lower than the most expensive daily rate. Optimization of TRU s parking inventory with a continued commitment to the 2013 TRU Campus Master plan which calls for building densification in the campus interior while pushing parking to the periphery of campus. Please follow the link for more information on TRU s 2013 Campus Master Plan. Recommendation: Actively promote and publically report on the use of the 20% discount on passes for those living outside the transit service area; TRU will continue to offer the 20% discount on passes eligible staff, faculty and students living outside the transit area and will continue to report on its uptake twice a year. On-going Success Indicators: TRU will continue to post information about the 20% discount on its TRU s Parking and Transportation website along with other relevant parking information.

8 4 Recommendation: Expand efforts, in coordination with campus stakeholders, to work with the City of Kamloops and BC Transit to improve service and infrastructure connecting campus by transit, cycling and walking TRU will continue to work with the City of Kamloops and BC Transit to improve service and routes. On-going Success Indicators: Further increases to UPASS usage; Further increases to BC Transit service hours: Commitment from the City of Kamloops to a pedestrian bridge over Summit; Additional biking infrastructure (e.g. bike lockers and secure bike enclosures) Institutional commitment to including biking infrastructure in new construction and in renovations where possible; Regular re-lining of campus bike lanes to ensure visibility; Designing the campus realm to be more pedestrian and cycle friendly. Recommendation: Continue to promote and incentive the Rideshare and Zipcar to achieve target utilization TRU will continue to promote the Rideshare and Zipcar programs to reduce the number of single occupancy vehicles arriving on campus. On going Success Indicators: Further reductions in single occupancy vehicles arriving on campus; Further increases in usage of TRU ride sharing Rideshark program; Further increases in ZipCar usage to achieve sustainable threshold and to add additional vehicles; Annual transportation fair; Development and implementation of a promotional strategy to encourage alternate forms of transportation. Notes/Dependencies: The success of various sustainable transportation initiatives depends on our collective ability to connect to TRU s stakeholders. In order for any and all of these services to be as effective as possible and to reduce the carbon footprint of vehicles on campus, our sustainable transportation alternatives need to be promoted by the Sustainability Office, Ancillary Services, and TRUSU with a cooperative and collaborative approach. As such, TRU will be formally inviting TRUSU to participate in engaging with and actively promoting sustainable transportation options available to our community.

9 Date: October 9, 2018 To: From: Re: Budget Committee of Senate Warren Asuchak, Executive Director, Facilities TRUSU Annual Budget Consultation Report (2019/20) Student Space The purpose of this memo is to provide BCOS and TRUSU with feedback regarding the issue of student space raised in TRUSU s Budget Consultation Report (2019/20). Within the report, TRUSU made the following four recommendations with respect to study space: Establish space usage intentions and related space management practices, particularly for designated quiet study space; Consider interim renovations of existing study space to better reflect students need, such as electrical outlets, natural light, improved seating, etc.; Ensure future development of study space in classroom buildings reflects students needs; Continue to consult students in the planning of a collegium as part of the 5-Year Capital Plan to ensure it meets needs at the time of development; The following pages outline TRU s response to each of this year s recommendations.

10 2 TRU Responses to TRUSU Budget Consultation (2019/20) Recommendations/Commitments Space Recommendation: Establish space usage intentions and related space management practices, particularly for designated quiet study space. TRU will: Update the space inventory (via Facilities Information System) to reflect the most recent renovations and new building additions including the new ITTS building. Re-calculate the Net Assignable Square Metre (NASM) of study space per student FTE across the whole campus and also by building based on updated Facilities Information System data. Propose the following steps if the NASM is still lower than the recommended 0.6 NASM per FTE based on the Council of Ontario Universities (COU) standard: o Explore options for renovating existing spaces to create more study appropriate space (i.e. addition of study carrels, desk seating, power sources and sound dampening where applicable); o Explore options for adding new study spaces via renovation of existing, o underutilized classroom space; Create a calculator that can be used to recalculate theoretical NASM based on any proposed solutions (as identified in items 4 and 5, above). Re-configure existing study spaces to create more separation between study zones (i.e. individual, group, team) and implement signage to encourage associated behaviors within those spaces. Winter ongoing Success Indicators: 0.6 NASM per FTE for study space on the Kamloops campus as per the COU standard Recommendation: Consider interim renovations of existing study space to better reflect students need, such as electrical outlets, natural light, improved seating, etc.; TRU will: Continue to incorporate new LED lighting, furniture, and multiple outlets into all renovation projects affecting student areas; Make classrooms that have been modernized available for study space when not in use. These rooms meet all the criteria for electrical outlets, natural light, improved seating; Develop a website/app that will let students know what classrooms are unoccupied. Fall 2019 on going. Success Indicators: Newly renovated classrooms will be made available to students for study space when not scheduled An online self-help room booking portal is currently being implemented and will include access for students to book and utilize unused rooms A website/app will be developed to let students know where spaces are available and what classrooms are unoccupied

11 3 Recommendation: Ensure future development of study space in classroom buildings reflects students needs. TRU will continue to accommodate study space in new and renovated buildings as appropriate. On-going Success Indicators: Achievement of COU standard as a minimum for study space on campus Recommendation: Continue to consult students in the planning of a collegium as part of the 5- Year Capital Plan to ensure it meets needs at the time of development; TRU will include student representatives on the planning committee of the collegium. No timeline for collegium planning has been established at this time. Success Indicators: Inclusion of student representation on the planning committee of the collegium.