CILT Annual Students Conference

Transcription

1 1 CILT Annual Students Conference Treasa Davitt Test Manager- Technology Development Transport for London

2 2 TfL has a history of ticketing innovation

3 3 Gateline pressure Maximum magnetic tickets Persons per minute, entry only, average between 8am-9am National rail London Underground only Liverpool Street London Bridge Oxford Circus Bond Street Leicester Square Green Park Vauxhall Whitechapel Tottenham Court Rd Bank Old Street Victoria Brixton Moorgate Warren Street Clapham South Marylebone Ealing Broadway St Pauls Stratford Euston Southfields Canary Wharf Charing Cross

4 4 Cost of revenue collection 100% 80% 100% = 14p per of fares collected 8% 6% 32% 60% 40% 13% 20% 41% 0% Infrastructure & management Revenue protection Product sales Customer information & service Smartcard production & distribution

5 5 How does Contactless work? Card Issuer Front office Reader Middle Office Risk Engine Back Office Journey construction, Journey Rating, Capping and Discounts, Customer Accounts Deny lists

6 6 Customer Centric Service Design

7 7 Contactless journeys per day 1,600,000 1,400,000 1,200,000 1,000, , ,000 Bus & Tram journeys Rail Journeys 7 per. Mov. Avg. (Bus & Tram journeys) 7 per. Mov. Avg. (Rail Journeys) 400, ,000 0

8 8 Reducing the burden of ticket selling ,000, ,000,000 4,000,000 3,000,000 2,000,000 1,000,000 Day Bus Pass Bus singles Tube singles Day Travelcards PAYG top-ups Youth LT Card Period Travelcard TOC out Period Travelcard TOC in Period Travelcard TfL Period Bus Pass Journeys / / / / / / / / / / / / /17

9 9 Transport for London s open data strategy Public data - As a public body, our data is publically owned Reach - Our goal is to ensure any person needing travel information about London can get it wherever and whenever they wish, in any way they wish Innovation - By having thousands of developers working on designing and building applications, services and tools with our data and APIs, we are effectively crowdsourcing innovation

10 WiFi pilot - initial findings Busiest times at Oxford Circus station using ticketing and WiFi data Oxford Circus is a major interchange station where the Bakerloo, Central and Victoria lines meet. Ticketing data cannot show the sharp increase in crowding between 08:30 and 09:00 because it only captures customers entering and exiting stations.

11 11 Movement within stations When choosing a route through a station, customers have different requirements and preferences. Detailed information about walk times and crowding can help people make the best decision for them. Passengers travelling with buggies or luggage would benefit from knowing the least crowded path from one platform to another.

12 WiFi pilot - initial findings Analysing station congestion at this level of detail under real circumstances can help us investigate: The causes of crowding The effect conditions at one station can have on others Identify the knock-on impact of our operational decisions And so much more This means we can improve the way we handle disruptions in the future and minimise the impact on our customers. Route options between King s Cross St. Pancras and Waterloo, and the proportion of devices on each one

13 13 Autonomous vehicles The market is moving fast with investment in the many $billions Delivery remains challenging with consumer and regulatory hurdles But vehicles could be deployed through trials soon First scale launches most likely in fleets Truck driver at fault in Las Vegas driverless shuttle crash, say police

14 14 Mobility as a Service (MaaS) Concept most commonly thought of as a one-stop-mobility-shop Greater personalisation No defined customer proposition Always presented as a digital platform It is often claimed that MaaS will solve all of a city s problems Numerous trials around the world

15 15 MaaS across the world Small scale trials are taking place in Europe, North America and South East Asia Scope of features and transport services included vary by provider planning, booking, payment and account management but are generally aimed at encouraging users to give up their car The most established provider, Whim, started in Helsinki and is supported by the Finnish government. They are in negotiations or running trials in eight cities, including some in the West Midlands Whim has adopted a monthly subscription model

16 16 Questions? Treasa Davitt