Magento Merchant User Guide

Transcription

1 Magento Merchant User Guide How Hive Works... Program Setup... Using Hive...

2 On Hive, buyers form groups with other buyers/friends of similar interests called hives For Sale We direct a Buyer to the Seller The buyer buys a good, and Hive gets a percentage of the sale For Sale honey honey

3 We take our percentage of the sale and give it back to the buyer as store credit seeds The buyer s credit is advertised to the other buyers the user is connected to through Hive seeds The buyer can either spend the credit at the Seller s store... For Sale seeds Or trade the credit with other buyers for other types of credit seeds seeds

4 Sign up at merchants.hivetogether.com / Brand URL / Brand Image Store Credit Program / Brand Description Build Your Plugin 4 Installation

5 / Brand URL / Brand Image Enter as you would like it to appear to consumers Enter Enter Ecommerce Website URL Enter Website URL Upload Brand Image Store Credit Program / Brand Description Your store credit program consists of the store credit thresholds and earning percentages your customers can attain through buying from you, saving your credit, and combining their saved credit with that of their hive s saved credit. Users can add up to 5 people to their hive. Example: Mary has $0 in store credit to the orange shirt store and so do her hivemates Anna and Luke. That brings Anna s saved credit total to $0 and puts her in the Orange Shirt Co. s second threshold. Based on the program set forth by the Orange Shirt Co., Anna will earn 5% in store credit on her next purchase. Orange Shirt Edit Store Credit Program and Brand Description $00.00 favorite Anna Orange Shirt Co. Mary $ Store Credit Program Orange Shirt Luke Orange Shirt 5 Start $0.00 % 5% 5% $0.00 Add Level $ % Current Level: Earning Percentage: 5% Next Level: $0.00 $0.00 Add Favorite Level Saved Store Credit Mary: Anna: Luke: $0.00 $0.00 $0.00 $0.00 Favorite Level: The Favorite Level is a threshold the merchant can set to reward the user for favoriting their brand on Hive. Getting your brand favorited means it will always be on that user s radar whether or not the user is currently shopping with you or has credit with you. Describe your brand in a short and sweet way... $0.00 5% favorite 7%

6 Build Your Plugin Edit Plugin Colors Edit Plugin Location If you make a purchase from us, you will earn: in store credit favorite to earn My Store Installation Click the Magento button to gain access to installation instructions and zip files needed for the plugin, or download zip files from the Magento Marketplace and use the installation guide attached to the product.

7 After setting up your account, you will be taken to your Hive Dashboard Home Quick View Outstanding Credit $.XX Redeemed Credit $.XX Purchase Total Active Customers Prospective Customers Idle Customers URL: Sales Revenue $.XX Favoriters My Store Credit Program Brand Description X Settings More Info Home Brand Management Tabs Home Sales Customers

8 Home Gives you a mile high view of what is going on with your customers and your credit on the Hive network Sales Displays every transaction between your store and hive users along with the specifics of the transaction Home Sales Quick View Outstanding Credit $.XX Active Customers URL: My Store Credit Program Redeemed Credit $.XX Purchase Total Sales Revenue $.XX Brand Description Prospective Customers Idle Customers Favoriters X Date Order # Item User Purchase Amount XX/XX XX XX XX XX/XX XX XX XX XX/XX XX XX XX XX/XX XX XX XX XX/XX XX XX XX XX/XX XX XX XX XX/XX XX XX XX XX/XX XX XX XX XX/XX XX XX XX Date Order # XX/XX XX Item XX User XX Purchase Amount Credit Applied Credit Earned XX/XX XX XX XX 4 XX/XX XX XX XX 5 6 A P F I Customers Displays every Hive user s information that has interacted with your brand in some way. Active Customer: User who has Active Credit to your store Prospective Customer: User who is connected to someone who has Active Credit to your store Favoriter: User who has Favorited your brand on Hive Idle Customer: User who was once Active, Prospective, or Favoriter, but no longer is Settings Allows you to edit the settings of your brand in order to further customize your program Settings Edit Customers Edit Brand Image Edit URL Name X Gender X X Status A P F I X X X A P F I X X X A P F I X X X A P F I Display: All Name XX Gender XX Birthday XX/XX/XX City X State XX My Store Credit Program $00.00 Edit Store Credit Program Edit Brand Description Edit Plugin X X X A P F I X X X A P F I X X X A P F I X X X A P F I Zip XX XX Status A P F I 4 5 X X X A P F I X X X A P F I Brand Description X X X A P F I X X X A P F I X X X A P F I

9 More Info - My Account Displays your account information and allows you to view your statements and pay the amounts you owe More Info - Support Displays contact information for Hive support and supplementary information explaining Hive and how to use it Home Home My Account My Account Support Support Account Info Administrators Admin Name Add Administrator Developers Developer Name Account Statement Month day, year - Month day, year Date Order # Purchase Amount XX/XX XX Commission Support selena@hivetogether.com How Does Hive Work Add Developer Phone Number Account Balance Current Amount Owed $.XX View Statement View Payment Timeline View Payment Methods Pay How Does Hive Work Managing Multiple Brands Plug-in Store Credit Program The Hiveway Brand Management Tabs Home Program Active Brand Image Click the small check mark to open the dropdown that displays the status of your program and its settings Credit Program Brand Description Brand URL Plug-In Connection Click add brand to add another brand to manage under the same account All Brands Home View All Brand Quick View The View All tab allows you to view and compare the performance of all your brands associated with your account under one microscope. You can also link your brand s programs under the View All Settings section. See support for more details on adding and managing brands Outstanding Credit : Brand : $.XX Purchase Total Brand : $.XX $.XX Redeemed Credit Brand : $.XX Active Customers Brand : $.XX $.XX Sales Revenue Brand : $.XX $.XX $.XX Prospective Customers Brand : Idle Customers Brand : Favoriters Brand :

10 Plugin Information Phases Active Customer Prospective Customer $ Earning Percentage: %XX Credit Applied: Apply Credit: XX.XX Apply Friend Friend Friend Currently shop here Thanks to them, you can earn %XX on your next purchase. This plug-in phase denotes a user who currently has active credit to spend at your store. They have either made a trade or a purchase to obtain this credit. A user applies the amount of credit they would like to use by typing it in, that amount is then taken off the purchase total and the user proceeds to checkout as they normally would. New Customer If a user does not currently have any active credit, but someone their hive does, then the user is considered a prospective customer in your program. They have not yet made an effort to obtain any of your credit through a sale or trade, but are directly connected to users who are active customers, therefore making them a potential customer. Non-Hive Member Data Flow If you make a purchase from us, you will earn: in store credit favorite to earn When a user does not have any active credit nor have any hivemates who have active credit, they are considered a new customer who is not enrolled in your program. The plug-in will recognize them as a hive user and inform them of how much they would earn if they were to make a purchase. Once they make a purchase from you, they would then have active credit to your store. log-in Sign up for Hive and earn back in store credit on this purchase Full Name Phone #(--X) Password sign up Sign up If someone is shopping on your site and they are not currently a member of Hive, or for some reason they are not logged-in to Hive, the plug-in will allow the user to sign-in from your site. In addition, a user has the ability to sign up for Hive from the plugin. User ID Username Credit Amount Hive Level $ Apply Credit: XX.XX Apply Merchant Earning Percentage: %XX Credit Applied: Date Order # Item ID Item Name Purchase Amount Credit Applied Date Order # Item Name Purchase Amount Credit Applied Credit Earned Functions User Recognition and Logo Recognition $ Earning Percentage: %XX Credit Applied: Apply Credit: XX.XX Favorite Button Amount of credit retained by user Apply Input box allowing user to apply credit to purchase Apply to purchase button