Please contact us if you have questions about our privacy practices that are not addressed in this Privacy Policy.

Transcription

1 1. Overview We have develped this Privacy Plicy t explain hw we may cllect, retain, prcess, share and transfer yur Persnal Data when yu visit ur Sites r use ur Services. This Privacy Plicy applies t yur Persnal Data when yu visit Sites r use Services, and des nt apply t nline websites r services that we d nt wn r cntrl. This Privacy Plicy is designed t help yu btain infrmatin abut ur privacy practices and t help yu understand yur privacy chices when yu use ur Sites and Services. This Privacy Plicy may be supplemented with additinal ntices depending n the Sites and Services cncerned. Supplementary infrmatin can be fund in ur Ckies Ntice. Please cntact us if yu have questins abut ur privacy practices that are nt addressed in this Privacy Plicy. 2. What Persnal Data D We Cllect? We cllect Persnal Data abut yu when yu visit ur Sites r use ur Services, including the fllwing: Registratin, enquiries and use infrmatin When yu register t use ur Services r enquire abut using ur services, we will cllect Persnal Data as necessary t ffer and fulfil the Services yu request. Depending n the Services yu chse, we may require yu t prvide us with yur name, pstal address, telephne number, address and identificatin infrmatin t help us with yur registratin/enquiry. We may require yu t prvide us with additinal Persnal Data as yu use ur Services. Service usage and experience infrmatin When yu use ur Services r access ur Sites, fr example, t make enquiries, bk services, r any ther usage, we may cllect infrmatin including Persnal Data abut this usage. Persnal Data abut yu frm third-party surces We may btain infrmatin frm third-party surces such as merchants, data prviders, and scial media platfrms, where permitted by law.

2 Other infrmatin we cllect related t yur use f ur Sites r Services We may cllect additinal infrmatin frm r abut yu when yu cmmunicate with us, cntact ur custmer supprt teams r respnd t a survey. 3. Why D We Retain Persnal Data? We retain Persnal Data in an identifiable frmat fr the least amunt f time necessary t fulfill ur legal r regulatry bligatins and fr ur business purpses. We may retain Persnal Data fr lnger perids than required by law if it is in ur legitimate business interests and nt prhibited by law. If yur Accunt is clsed, we may take steps t mask Persnal Data and ther infrmatin, but we reserve ur ability t retain and access the data fr s lng as required t cmply with applicable laws. We will cntinue t use and disclse such Persnal data in accrdance with this Privacy Plicy. The ckies we use have defined expiratin times; unless yu visit ur Sites r use ur Services within that time, the ckies are autmatically disabled and retained data is deleted. Please cnsult ur Ckie Plicy fr mre infrmatin. 4. Hw D We Prcess Persnal Data? We may Prcess yur Persnal Data fr a variety f reasns that are justified under data prtectin laws in the Eurpean Ecnmic Area (EEA) and Switzerland. T perate the Sites and prvide the Services, including t: initiate a transactin, respnd t an enquiry, pay a bill r update yu regarding new services r plicies authenticate yur access t an Accunt r enquiry cmmunicate with yu abut yur enquiries, the Sites r the Services T manage ur business needs, such as mnitring, analysing, and imprving the Services and the Sites perfrmance and functinality. Fr example, we may analyse User behavir and perfrm research abut the way yu use ur Services. T manage risk and prtect the Sites, the Services and yu frm fraud by verifying yur identity, and helping t detect and prevent fraud and abuse f the Sites r Services.

3 T cmply with ur bligatins and t enfrce the terms f ur Sites and Services, including t cmply with all applicable laws and regulatins. Fr ur legitimate interests, including t: enfrce the terms f ur Sites and Services; manage ur everyday business needs, such as mnitring, analysing; and annymise Persnal data in rder t prvide aggregated statistical data t third parties, including ther businesses and members f the public, abut hw, when, and why Users visit ur Sites and use ur Services. With yur cnsent, including t: T market t yu by delivering marketing materials abut ur prducts and nline Services and the prducts and services f unaffiliated businesses. We may als Prcess yur Persnal Data t tailr certain Services r Site experiences t better match ur understanding f yur interests. T prvide persnalised Services ffered by us n thirdparty websites and nline services. We may use yur Persnal Data and ther infrmatin cllected in accrdance with this Privacy Plicy t prvide a targeted display, feature r ffer t yu n third-party websites. We may use ckies and ther tracking technlgies t prvide these nline services and/r wrk with ther third-parties such as advertising r analytics cmpanies t prvide these nline services. T prvide yu with lcatin-specific ptins, functinality r ffers if yu elect t share yur Gelcatin Infrmatin thrugh the Services. We may use this infrmatin t enhance the security f the Sites and Services and prvide yu with lcatin-based Services, such as advertising, search results, and ther persnalised cntent. T respnd t yur requests, fr example t cntact yu abut a questin yu submitted t ur custmer service team. Yu can withdraw yur cnsent at any time and free f charge by cntacting us. 5. D We Share Persnal Data? We may share yur Persnal Data r ther infrmatin abut yu with thers in a variety f ways as described in this sectin f the Privacy Plicy. We may share yur Persnal Data r ther infrmatin fr the fllwing reasns:

4 With ther cmpanies that prvide services t us: We share Persnal Data with third-party service prviders that perfrm services and functins at ur directin and n ur behalf. These third-party service prviders may, fr example, prvide yu with Services, verify yur identity, assist in prcessing transactins r enquiries, send yu advertisements fr ur prducts and services, r prvide custmer supprt. With the ther parties t transactins when yu use the Services, such as ther Users, third party facilitatrs, and their service prviders: We may share infrmatin with the ther agents relevant t yur usage ur dealings with ur services, including third party service prviders. The infrmatin includes: Persnal Data necessary t facilitate transactins, cmmunicatins r functinality f the Service; Annymus data and perfrmance analytics t help us better understand the uses f ur Services and t help us enhance Users experiences. With ther third parties fr ur business purpses r as permitted r required by law: We may share infrmatin abut yu with ther parties fr ur business purpses r as permitted r required by law, including: if we need t d s t cmply with a law, legal prcess r regulatins; t law enfrcement authrities r ther gvernment fficials, r ther third parties pursuant t a subpena, a curt rder r ther legal prcess r requirement applicable t us; t prtect the vital interests f a persn; t investigate vilatins f r enfrce a user agreement r ther legal terms applicable t any Service; t prtect ur prperty, Services and legal rights; t facilitate a purchase r sale f all r part f ur business; in cnnectin with related services assciated with using a Service; t help assess and manage risk and prevent fraud against us, ur Users and fraud invlving ur Sites r use f ur Services. t cmpanies that we plan t merge with r be acquired by; and t supprt ur audit, cmpliance, and crprate gvernance functins. In additin, we may prvide aggregated statistical data t third-parties, including ther businesses and members f the public, abut hw, when, and why Users visit ur Sites and use ur Services. This data will nt persnally identify yu r prvide infrmatin abut yur use f the

5 Sites r Services. We d nt share yur Persnal Data with third parties fr their marketing purpses withut yur cnsent. 8. Hw D We Use Ckies and Tracking Technlgies? When yu visit ur Sites, use ur Services, r visit a third-party website fr which we prvide nline services, we and ur business partners and vendrs may use ckies and ther tracking technlgies (cllectively, Ckies ) t recgnise yu as a User and t custmise yur nline experiences, the Services yu use, and ther nline cntent and advertising; measure the effectiveness f prmtins and perfrm analytics; and t mitigate risk, prevent ptential fraud, and prmte trust and safety acrss ur Sites and Services. Certain aspects and features f ur Services and Sites are nly available thrugh the use f Ckies, s if yu chse t disable r decline Ckies, yur use f the Sites and Services may be limited r nt pssible. D Nt Track (DNT) is an ptinal brwser setting that allws yu t express yur preferences regarding tracking by advertisers and ther third-parties. We d nt respnd t DNT signals. Please review ur ckie plicy t learn mre abut hw we use Ckies. 9. What Privacy Chices Are Available T Yu? Yu have chices when it cmes t the privacy practices and cmmunicatins described in this Privacy Plicy. Many f yur chices may be explained at the time yu sign up fr r use a Service r in the cntext f yur use f a Site. Yu may be prvided with instructins and prmpts within the experiences as yu navigate the Services. Chices Relating t the Persnal Data We Cllect Persnal Data. Yu may decline t prvide Persnal Data when it is requested by us, but certain Services r all f the Services may be unavailable t yu. Lcatin and ther device-level infrmatin. The device yu use t access the Sites r Services may cllect infrmatin abut yu, including Gelcatin Infrmatin and User usage data that we may then cllect and use. Fr infrmatin abut yur ability t restrict the cllectin and use f such infrmatin, please use the settings available in the device. Chices Relating t Our Use f Yur Persnal Data

6 Online Tracking and Interest-Based Advertising. We may wrk with partners and third-party service prviders t serve yu advertising using ad-related ckies and web beacns. Yu can pt-ut f third-party advertising-related ckies and web beacns, in which case ur advertising shuld nt be targeted t yu. Fr mre infrmatin n third-party advertising-related ckies and interest-based advertising, and t learn hw t pt-ut f these practices with cmpanies participating in industry self-regulatin, please visit Yur Online Chices. Chices Relating t Platfrm Cnnectins If yu authrise a platfrm cnnectin t a third-party accunt r platfrm, such as a scial media accunt, yu may be able t manage yur cnnectin preferences frm ur platfrms r the third-party accunt r platfrm. Please refer t the privacy ntice that gverns the third-party platfrm fr mre infrmatin n the chices yu may have. Chices Relating t Ckies Yu may have ptins available t manage yur ckies preferences. Fr example, yur brwser r internet device may allw yu delete, disable, r blck certain ckies and ther tracking technlgies. Yu can learn mre by visiting AbutCkies.rg. Yu may chse t enable these ptins, but ding s may prevent yu frm using many f the cre features and functins available n a Service r Site. Yu may have an ptin regarding the use f ckies and ther tracking technlgies when yu use a Service r visit parts f a Site. Fr example, yu may be asked if yu want the Service r Site t remember certain things abut yu, and we will use ckies and ther tracking technlgies t the extent that yu permit them. Yu can learn mre abut ur ckies and tracking technlgies by visiting ur Ckies Plicy page. Chices Relating t Yur Registratin and Accunt Infrmatin If yu have an Accunt, yu generally may review and edit Persnal Data by lgging in and updating the infrmatin directly r by cntacting us. Cntact us if yu d nt have an Accunt r if yu have questins abut yur Accunt infrmatin r ther Persnal Data. Chices Relating t Cmmunicatin Ntices, Alerts and Updates frm Us: Marketing: We may send yu marketing cntent abut ur Sites, Services, prducts r updates, fr example, , text, pp-ups, push ntificatins, and messaging applicatins. Yu may pt ut f these marketing cmmunicatins we send by fllwing the instructins in the cmmunicatins yu receive. If yu have an

7 Accunt with us, yu may als adjust yur cmmunicatin preferences in yur Accunt settings. Fr messages sent via push ntificatins, yu may manage yur preferences in yur device. Infrmatinal and Other: We will send cmmunicatins t yu that are required r necessary t send t Users f ur Services, ntificatins that cntain imprtant infrmatin and ther cmmunicatins that yu request frm us. Yu may nt pt ut f receiving these cmmunicatins. Hwever, yu may be able t adjust the media and frmat thrugh which yu receive these ntices. 10. What Are Yur Rights? Subject t limitatins set ut in EEA data prtectin laws, yu have certain rights in respect f yur Persnal Data. In particular, yu have a right f access, rectificatin, restrictin, ppsitin, erasure and data prtability. Please cntact us if yu wish t exercise these rights. If yu wish t cmplete an access request t all persnal data that we hld n yu, please nte that pht identity will be required t prve yur identity. If yu have an Accunt with any f ur Services, yu generally can review and edit Persnal Data in the Accunt by lgging in and updating the infrmatin directly. We may use autmated decisin-making fr decisins cncerning credit with yur cnsent r where necessary fr the entry int r perfrmance f a cntract r authrised by Unin r Member state law. Please cntact us if yu require mre infrmatin n autmated-decisin making. 11. Hw D We Prtect Yur Persnal Data? We maintain technical, physical, and administrative security measures designed t prvide reasnable prtectin fr yur Persnal Data against lss, misuse, unauthrised access, disclsure, and alteratin. The security measures include firewalls, data encryptin, physical access cntrls t ur data centres, and infrmatin access authrisatin cntrls. While we are dedicated t securing ur systems and Services, yu are respnsible fr securing and maintaining the privacy f yur passwrd(s) and Accunt/prfile registratin infrmatin and verifying that the Persnal Data we maintain

8 abut yu is accurate and current. We are nt respnsible fr prtecting any Persnal Data that we share with a third-party based n an accunt cnnectin that yu have authrised. 12. Can Children Use Our Services? The Sites and Services are nt directed t children under the age f majrity. We d nt knwingly cllect infrmatin, including Persnal Data, frm children r ther individuals wh are nt legally able t use ur Sites and Services. If we btain actual knwledge that we have cllected Persnal Data frm a child under the age f majrity, we will prmptly delete it, unless we are legally bligated t retain such data. Cntact us if yu believe that we have mistakenly r unintentinally cllected infrmatin frm a child under the age f majrity. 13. What Else Shuld Yu Knw? Changes t this Privacy Plicy. We may revise this Privacy Plicy frm time t time t reflect changes t ur business, the Sites r Services, r applicable laws. The revised Privacy Plicy will be effective as f the published effective date. If the revised versin includes a substantial change, we will prvide yu with 30 days prir ntice by psting ntice f the change n the Plicy Update page f ur website. We als may ntify Users f the change using r ther means. 14. Cntact Us Yu may cntact us if yu have general questins r cncerns abut this Privacy Plicy and supplemental ntices r the way in which we handle yur Persnal Data. 15. Definitins Device Infrmatin means data that can be autmatically cllected frm any device used t access the Site r Services. Such infrmatin

9 may include, but is nt limited t, yur device type; yur device s netwrk cnnectins; yur device s name; yur device IP address; infrmatin abut yu re yur device s web brwser and internet cnnectin yu use t access the Site r Services; Gelcatin Infrmatin; infrmatin abut apps dwnladed t yur device; and bimetric data (e.g., Tuch ID/Fingerprint t verify yur identity). Gelcatin Infrmatin means infrmatin that identifies, with reasnable specificity, yur lcatin by using, fr instance, lngitude and latitude crdinates btained thrugh GPS r Wi-Fi r cell site triangulatin. Persnal Data means infrmatin that can be assciated with an identified r directly r indirectly identifiable natural persn. Persnal Data can include, but is nt limited t, name, pstal address (including billing and shipping addresses), telephne number, address, payment card number, ther financial accunt infrmatin, accunt number, date f birth, and gvernment-issued credentials (e.g., driver s license number, natinal ID, passprt number). Prcess means any methd r way that we handle Persnal Data r sets f Persnal Data, whether r nt by autmated means, such as cllectin, recrding, rganisatin, structuring, strage, adaptatin r alteratin, retrieval, and cnsultatin, disclsure by transmissin, disseminatin r therwise making available, alignment r cmbinatin, restrictin, erasure r destructin f Persnal Data. Services means any prducts, services, cntent, features, technlgies, r functins, and all related websites, applicatins and services ffered t yu by us. Sites means the websites, mbile apps, fficial scial media platfrms, r ther nline prperties thrugh which we ffer the Services and which has psted r linked t this Privacy Plicy. Technical Usage Data means infrmatin we cllect frm yur phne, cmputer r ther device that yu use t access the Sites r Services. Technical Usage Data tells us hw yu use the Sites and Services, such as what yu have searched fr and viewed n the Sites and the way yu use ur Services, including yur IP address, statistics

10 regarding hw pages are laded r viewed, the websites yu visited befre cming t the Sites and ther usage and brwsing infrmatin cllected thrugh Ckies. User means an individual wh uses the Services r accesses the Sites and has established a relatinship with us r therwise uses the Services as any type f participant t usage f the service.