Acerta respects your privacy

Transcription

1 Acerta respects yur privacy Privacy statement This privacy statement was last mdified n: 24 May Our privacy principles Respect We recgnize that the prtectin f privacy f the data subject cnstitutes a fundamental right fr each individual, and therefre we will d everything in ur pwer t prtect this right, by prcessing the persnal data in a fair, pen and transparent manner. Trust The trust ur custmers, emplyees and ther stakehlders have in hw we prcess persnal data is f crucial imprtance t ur rganisatin. Preventin We understand that the abuse f persnal data can have a majr impact n the data subject and we will take all necessary measures t prtect the data subject frm financial, reputatinal r ther damage. Cmpliancy We have learned that it is hard fr legislatin t always keep up with rapidly changing technlgies, r the expectatins f ur custmers, and therefre we try t cmply with the spirit f the law and with a rapidly changing sciety, bth pragmatically and withut causing any incnvenience t ur custmers. T whm des this privacy statement apply? 1

2 This privacy statement relates t any persnal data prcessed by us acrss the varius Acerta rganisatins and it therefre applies t all custmers, ptential custmers and visitrs f ur websites, applicatins and buildings. Acerta One-Stp Shp fr Entrepreneurs Acerta Scial Insurance Fund Acerta Payrll Cmpany Acerta Child Benefit Fund Acerta Public Acerta Cnsult We are cmmitted t carry ut the bligatins arising frm the privacy legislatin in all ur prcessing activities and t respect yur rights when prcessing any f yur persnal data. If yu require mre infrmatin abut this legislatin, we recmmend yu cnsult the data prtectin authrity s website. Which persnal data d we prcess at Acerta? Persnal data includes all data which enables yu t identify a persn, such as their surname, first name, address,... This persnal data is the prperty f the individual, and Acerta can use this data fr the prvisin f their services. We distinguish the fllwing categries f persnal data: Identificatin Infrmatin: this type f data enables Acerta t identify yu in rder t be able t ffer their services t yu. This categry includes yur surname, first name, language preference, family cmpsitin,... Cntact infrmatin: this type f data will enable Acerta t cntact yu t answer pssible questins, t ffer their services r fr ther prcedures where we need t cntact yu. This categry includes yur telephne number, address, address,... Family infrmatin: in rder t ffer certain services, such as the calculatin f the child benefit, Acerta needs t cllect infrmatin abut yur family cmpsitin. This categry therefre includes details abut yur family cmpsitin, number f dependents,... Cnnectin infrmatin: cnnectin infrmatin cntains all the infrmatin we cllect frm yu when yu use ur digital services, such as the Acerta website and 2

3 applicatins. Hereby we can secure the applicatins and ffer yu ptimal supprt fr the use f ur digital services. This categry includes user names, the IP address, device infrmatin,... Financial infrmatin: Acerta prcesses financial infrmatin t cnclude their payment services and fr services where Acerta acts as a payer. This categry includes accunt numbers and utstanding balances. Sensitive infrmatin: in rder t ffer certain services, Acerta als cllects sensitive persnal infrmatin such as infrmatin abut health and judicial infrmatin. This infrmatin will nly be cllected fr specific purpses fr which specific cntracts have been drawn up. We will always ask yu explicitly fr yur cnsent befre we prcess this sensitive data. When des Acerta use yur persnal data? We always use the minimum amunt f data required t render gd service. We prcess yur persnal data fr varius purpses: When we have received yur permissin t prcess In the cntext f a cntractual bligatin r in preparatin f a cntact with us When it is required t meet ur legal bligatins When Acerta has a legitimate interest in the prcessing, and Acerta s interest and the rights f the data subject are balanced by taking apprpriate measures Acerta prcesses persnal data fr the fllwing purpses T prvide services We require certain data t be able t prvide accurate services. We ensure that we always use the minimum infrmatin required t prvide the requested service. The infrmatin used depends n the service that is being prvided. Fr cntacts and interactin with peple Whenever yu cntact Acerta we will ask yu fr a basic set f data. This allws us t identify and cntact yu t handle yur requests r answer yur questins. 3

4 T imprve the prvisin f Acerta s services We use yur persnal data t assess and imprve ur services. Fr this we use, amng thers, analysis techniques such as custmer surveys, analyses f surfing behaviur n ur websites and trends n scial media. Fr sales and marketing campaigns We use yur persnal data t rganise ur sales and marketing campaigns fr the prmtin f ur services t custmers and ptential custmers. T persnalise the service t ur custmers Acerta als uses yur persnal data t ffer their custmers ptimal custmmade services. This requires ur use f persnal data which we cmbine with knw-hw dmains based n different studies. T guarantee a gd and safe service Acerta als prcesses yur persnal data with regards t general security in rder t prevent, detect and investigate illegal and suspected abuses, in line with ur general cnditins and gd service. T mnitr ur perfrmances Yur persnal data may als be used fr internal reprting t guide ur plicy bjectives in rder t ffer lng-term planning T cmply with ur legal and regulatry bligatins Acerta has a number f legal and sectral bligatins which we must meet regarding certain services. We will have t prcess certain persnal data t fulfil these requirements. Fr qualitative data and analyses Acerta may als use yur persnal data fr market analyses and research t predict certain trends in the market and t prvide advice. Des Acerta give r sell yur persnal data t third parties? Acerta never gives and/r sells yur persnal data t third parties unless They are ther cmpanies within ur Acerta grup; We will pass n yur persnal data t cmpanies within the Acerta grup if these transfers are in accrdance with the services fr which we have received the data and the latter are in accrdance with ur prcessing. 4

5 this is necessary t prvide the service Acerta uses subcntractrs fr sme aspects f its services and yur persnal data may then be transferred t this subcntractr. Sme examples f these subcntractrs are call centres, data centres,... The transfer f data is always carried ut in accrdance with clear rules. Be assured that these persnal data will nly be used fr the purpses fr which we received them and that we will ensure fair prcessing. There is a legal bligatin Fr certain services, Acerta is bliged t pass n infrmatin t fficial bdies such as the Crssrads Bank fr Enterprises when starting up a cmpany. This transfer always takes place accrding t clear guidelines and is always in accrdance with the purpses fr which we have received the data. Yu have given yur explicit cnsent If Acerta wants t pass n yur data t a third party and we cannt draw n any f the abve statements, we will request yur explicit permissin. Withut this permissin, we will nt sell yur data r pass it n t a third party. With regard t the internatinal transfer f persnal data, we prtect yur data accrding t the level f prtectin required by Eurpean regulatins. In sme cases we use annymus, aggregated data fr cmmercial purpses r fr external reprting. Such data can never be linked t a specific individual. What are yur rights and hw can yu exercise them? The right t access Yu have the right t access and view the infrmatin we have abut yu at Acerta. Yu may ask the fllwing questins: Des Acerta have persnal infrmatin abut me? What des Acerta use my persnal data fr? What persnal infrmatin des Acerta have? Which parties have access t my persnal data? 5

6 T request this infrmatin, please fill in this frm as cmpletely as pssible. The infrmatin in this frm is nly used t respnd t this request and must be as cmplete as pssible t prevent us frm wrngly disclsing infrmatin n the basis f an incrrect applicatin. If the applicatin des nt cntain enugh infrmatin, an Acerta emplyee may request additinal infrmatin. This is a free and basic right. We will handle each request reliably and accurately within 30 days f receiving all the relevant infrmatin. If yu are nt satisfied with the infrmatin yu have received r think yu have nt been given a full answer, yu may cntact Acerta's data prtectin fficer (dp@acerta.be) t review all the ptins tgether. The right t mdify Yu have the right t have yur data mdified if it is nt crrect and/r incmplete. This is a free and basic right which yu may exercise by cmpleting this frm. Please fill it in as fully as pssible. The infrmatin in this frm is nly used t respnd t this request and must be as cmplete as pssible t prevent us frm wrngly mdifying infrmatin n the basis f an incrrect applicatin. The mdificatin f persnal data may be subject t cntractual and/r legal restrictins which smetimes make it impssible t mdify the data because f ur bligatins. The right t erasure Yu have the right t have yur data deleted frm ur systems. This is a free and basic right which yu may exercise by cmpleting this frm. Please fill it in as fully as pssible. The infrmatin in this frm is nly used t respnd t this request and must be as cmplete as pssible t prevent us frm wrngly deleting infrmatin n the basis f an incrrect applicatin. The deletin f persnal data might nt be pssible because f cntractual bligatins, legal prvisins and legitimate interests f ur rganisatin, which means that this request cannt always be granted. Cnsequently yur cntact details will nt be deleted if there is still an invice utstanding. 6

7 If yu are nt satisfied with the infrmatin yu have received r think yu have nt been given a cmplete answer, yu may cntact Acerta's data prtectin fficer (dp@acerta.be) t review the ptins tgether. The right t bject Yu have the right t bject t receiving direct marketing frm Acerta. This is a free and basic right which yu may exercise thrugh this link which allws yu t manage yur preferences. This right t bject des nt apply t cmmunicatins established by cntractual agreements and/r legal bligatins. If yu are nt satisfied with the infrmatin yu have received r think yu have nt been given a cmplete answer, yu may cntact Acerta's data prtectin fficer (dp@acerta.be) t review the ptins tgether. The right t cmplain Yu have the right t file a cmplaint abut the way in which Acerta prcesses yur persnal data and/r the way in which we cnslidate yur rights. This gives yu the fllwing ptins: Submit a cmplaint t Acerta Acerta has appinted a data prtectin fficer (Sarah Peeters) wh has an independent rle within the rganisatin and wh will handle yur cmplaint and try t find a slutin with yu. Yu can cntact her at dp@acerta.be Submit a cmplaint t the data prtectin authrity Yu have the right t file a cmplaint with the data prtectin authrity abut the way in which Acerta prcesses yur persnal data and/r the way in which we cnslidate yur rights. We suggest yu g t the data prtectin authrity website fr mre infrmatin. Hw lng d we keep yur persnal data? Acerta prcesses yur persnal data and takes apprpriate technical and rganisatinal measures t guarantee that yur data are secure at Acerta. In this cntext, we cannt stre persnal data fr lnger than abslutely necessary fr the purpses fr which we received it. 7

8 These perids depend n the purpse fr which the data are used and the type f service, because sme aspects are determined by law. Archived data have limited accessibility. Ckie plicy This privacy statement was last mdified n: 24 May 2018 We use ckies n Acerta websites. In accrdance with new EU legislatin, we must infrm yu abut what ckies are and what we use them fr. Yu can read abut this belw. What are ckies? When yu surf a website, the server stres a small text file n the brwser f yur cmputer r mbile device. This is a ckie. It cntains a unique cde that ensures that the server recgnizes yur brwser during yur visit t a website (a sessin ckie) r during subsequent, repeated visits (a permanent ckie). Ckies can be placed by the server f the website yu visit, r by cllabrating partners f the website. A website s server can nly read the ckies it has installed and des nt have access t any ther infrmatin that is n yur cmputer r mbile device. Ckies are stred n yur cmputer r mbile device in the flder f yur brwser. Ckies generally help yu surf quicker, but als assist navigatin between different parts f a website. Ckies can als be used t increase the relevance f the cntent f a website r applicatin t the visitr by adapting its cntent t their persnal taste and needs. The Acerta site uses these ckies: 1. Strictly necessary ckies / Essential ckies Yu need these ckies t visit ur websites and surf certain pages, it s as simple as that. Fr example, they help yu navigate between pages r fill ut frms. These ckies are als necessary t lg in n Acerta websites with yur persnal accunt. They ensure that we can verify yur identity securely t be sure that we give the right persn access t persnal infrmatin! If yu refuse these ckies, sme parts f the website may nt wrk, r will nt wrk ptimally. 8

9 2. Functinal ckies These ckies facilitate the functining f ur websites and enable mre persnalised surfing: they keep track f yur preferences, remember whether yu have already participated in a survey r nt,... s that yu are nt asked twice. In shrt, these ckies make surfing mre pleasant. 3. Perfrmance and analysis ckies These ckies cllect general infrmatin abut hw visitrs use ur websites. This is hw we wish t imprve the cntent f ur websites, tailr them t ur visitrs needs and make them mre user-friendly. Sme examples are ckies that cunt the number f unique visitrs and ckies that keep track f which pages are mst ppular. 4. Scial media ckies The Acerta websites smetimes refer t ther sites thrugh a clickable link t supprt ur activities. When yu visit these (external) sites, ckies may als be created. Fr mre infrmatin, please check the privacy plicy f the websites in questin. There are als buttns fr yu t share the cntent f the Acerta sites n scial media. These can then in turn place ckies n the Acerta sites and thus cllect data. Fr mre infrmatin, we suggest yu read the statements made by the fllwing parties n their wn websites: Facebk, Ggle+/Yutube, LinkedIn, Twitter. Please nte that these statements may change regularly. 5. Other ckies They are ckies that d nt belng t any f the abve categries, such as the ckies we use t ptimise ur site and t make ur wn web analyses. They are the s-called web analysis ckies. Yu can create statistics by means f the infrmatin they cllect. They give an insight int hw ften the web pages are visited, where visitrs stay lngest, etc. These ckies help us make the structure, navigatin and cntent f the Acerta websites as user-friendly as pssible. Managing ckies 9

10 Accepting ckies If yu prefer t use all the functinalities f ur site, yu will have t accept all ur ckies. Frtunately, it is very straight frward: either yu clse the ckie ntificatin, r simply cntinue brwsing acerta.be. Deleting r disabling ckies Yu can refuse the installatin f ckies thrugh yur brwser settings. The fllwing website explains hw yu can refuse ckies in mst brwsers: Fr mre infrmatin abut a variety f brwsers g t the fllwing links: Internet Explrer, Mzilla Firefx, Chrme, Safari. Installed ckies can be remved frm yur PC r mbile device at any time. 10