Welcome. PDBA Breakfast Meeting November 9, 2016

Transcription

1 Welcome PDBA Breakfast Meeting November 9, 2016

2 New Member: Veracity 2222 NE Oregon St, suite 215

3 New Member: Wacom Experience Center 1455 NW Irving St

4 New Member: Pedini PDX 1019 NW 11th

5 Upcoming Events: Holiday Wine Tasting Thelonious Wines 516 NW 9 th Ave November 9, 6-9pm We ll choose 6 bottles at a variety of price. Let us help you make Thanksgiving a day to kick back, relax, and be thankful for great wine!

6 Upcoming Events: PDBA Business Awards Monday, November 14 th The Benson Hotel Single Ticket- $40 Table of Ten- $375 Last day to RSVP! Learn more about our winners at Explorethepearl.com

7 PDBA Membership Now through December 30 th, new members can join the PDBA for the promotional rate of $500 for their first year! Refer a new member to the PDBA and receive $50 off your membership renewal next year!

8 Upcoming Events: Networking Happy Hour Andina Restaurant 1314 NW Glisan Wednesday, November 16 th 5:00-7:30 Hosted appetizers and drink

9 Upcoming Events: Tree Lighting Saturday, November 26 th Jamison Square, 4:30-6:00 Join us the weekend after Thanksgiving for caroling, photos and to kick off the holidays. Join the choir! Rehearsal is Sunday, Nov 13 th 5pm

10 Upcoming Events: Home for the Holidays Vacasa is matching every Oregon homeowners donation of $100. All proceeds benefit Central City Concern. Sponsorship opportunities available!

11 Upcoming Events: Adopt-a-Child Program This year, Central City Concern s goal is to make sure all 236 children living in their housing have gifts to open this year. Fulfill the wish list of one or more children by registering individually, or as a group. We will share the first name and gift wish list of each child you choose to adopt. Contact Melissa for more information! melissa.bishop@ccconcern.org

12 Upcoming Events: Holiday Coat Drive Living Room Realty 1636 NW Lovejoy November 1- December 9th Community members are welcome to drop off a new coat and enjoy a cup of warm cocoa at one of Living Room Realty s five offices in Portland. #ShareWarmth

13 Upcoming Events: Santa at Northrup Station Northrup Station 2025 NW Northrup St Saturday, December 17 th, 11am-3pm Come get a free photo with Santa and enjoy hot cocoa and cider!

14 Submit your photos for Pearl Pix Get your holiday party photos included in The Pearl magazine! Submit your high-res photos to by Monday, January 2 nd.

15 The Pearl Magazine 2017 For information regarding advertising in The Pearl, contact Lora Helmer

16 Guest Speaker: Bill Mitchell Are Credit Card Companies Ripping You Off?

17 Merchant Concepts, Inc. Helping the Best Merchants Be Better PDBA BREAKFAST MEETING

18 YOUR HOST William Mitchell President/CEO

19 OUR PROMISE TO YOU For over 20 years some of the largest businesses in the Pacific Northwest have come to Merchant Concepts for payment solutions and business consulting. Big or small, our promise to you is an unwavering commitment to the long-term success of your business and your bottom line.

20 FOUNDATION BUILDING BUSINESS CORE VALUES AND CULTURE

21 Business Core Values: What are yours? To build a company based on honesty, integrity, and clarity of communication Seek to understand and fulfill our customer s external and internal needs Exceed all expectations Be referred to as the best in the business Being certain of your Core Values allow you to better identify the values of those you choose as business partners

22 WIN-WIN = COST-EFFECTIVE 1. Know who the customers are. 2. Know who you are. 3. Exceed all expectations. Employee s Customer s Your Busines s Vendor

23 Industry Basics

24 Credit Card Transaction Cycle

25 Who is involved Card Branding Associations Visa/MasterCard Discover/Diners/JCB Amex Card Member Banks Bank of America Wells Fargo Key Bank Merchants Auto Dealers Restaurants Clothing Appliance Independent Sales & Service Organizations Merchant Concepts Processing Bank First Data Tsys ChasePaymentech

26 Card Branding Associations Visa and MasterCard set and maintain the rules for processing transactions Cards are issued through member banks Transaction handled by processing bank Discover/Diners/JCB : Recently became part of the full service program like Visa and MasterCard All transactions are now funded with Visa/MasterCard

27 Private Label American Express: Is part of the Payment Card industry Issues cards directly to consumer Authorizes and handles all aspects of the transaction Settles directly with both the consumer and the merchant

28 Card Member Banks (Issuer): Issue credit cards -Visa or MasterCard (EMV) Extends credit to customers through bankcard accounts Receives the cardholder s payment at the end of the billing period Issue Debit cards Visa or MasterCard Link debit cards to account holders checking account Funds withdrawn from the balance in checking account Member banks also called the issuing bank or the card holders bank

29 Processing Bank The processor provides: Credit card processing Billing Reporting, Settlement Operational services for the acquiring and issuing banks.

30 Independent Sales/Service Organization Merchant Concepts A corporate entity, which represents one or more processing and/or acquiring, banks. ISO s have the ability to align their clients with the best processing programs and banks available Through multiple processing bank partnerships: Merchant Concepts provides detailed services and support covering all the aspects of merchant financial services

31 Merchant Service Industry Strategies & Myths Revealed Merchants have been taught to select the merchant services provider who offers the lowest Discount Rate Question What would you prefer, lowest discount rate or lower cost? Chasing that $60, dream! Let s get to the reality

32 DISCOUNT RATES / FEES Efficient Technology Fraud Management Staff Training INTERCHANGE & BANK FEES Payment Type Fraud Risk Charge-backs LOWER EFFECTIVE RATES

33 Merchant Service Industry Strategies & Myths Revealed As a rule, most MSP s don t offer face to face training and support Consider the consequences Without training, how would you expect your employees to know how to address processing-related issues? Benefit of training Lower cost while enhancing customer enhancing customer experience.

34 THE CUSTOMER IS ALWAYS RIGHT. WRONG!!!! YOUR OBJECTIVE IS TO LISTEN, SHARE YOUR EXPERTISE, AND CREATE A SATISFYING EXPERIENCE.

35 Merchant Service Industry Strategies & Myths Revealed They offer free equipment! Consider the consequences NOTHING IS FREE! Research and select POS technology with features that support your business model

36 BUSINESS-ENABLING & COST-EFFECTIVE TECHNOLOGY

37 CASE STUDY: ANDINA S RESTAURANT There is no question whatsoever that their experience and expertise has increased both the efficiency and profitability of our business. They took time to understand the nuances of our operation and tailored the program accordingly. And most importantly each member of their staff is a pleasure to deal with. They truly care about their customers and I would strongly encourage any business to consider Merchant Concepts as a partner.

38 CASE STUDY: CHOWN HARDWARE Chown Hardware has been in business for decades, and Merchant Concepts gives us the best service we have ever received. They resolve problems quickly, provide great pricing, and are on-site when we need them to counsel our people and help design our systems. We love working with them, and you will too!

39 POP QUIZ!

40 WHEN YOU GROW, WE ALL GROW.

41 December 14 th - An interactive Breakfast meeting! Coming soon: Pearl District, SWAG R partnership SWAG R is a consumer-driven mobile content delivery. We re using gamification, geolocation, and precision targeting to flip the world of mobile advertising on its head. Instead of getting fed up with pop-ups and throwing your phone, get SWAG R, get some great deals, and get the content you want, where you are!

42 December 14 th - An interactive Breakfast meeting! We turn traditional mobile ads on their head. Rather than being intrusive with content you don t want to see, SWAG R utilizes opt-in engagement to connect the consumer and advertiser via a rewards basis. Consumers gather in predictable locations at predictable times. We ll place your targeted offers right in the center of these consumer concentrations. And we make it fun for the customer!

43 December 14 th - An interactive Breakfast meeting! SWAG R s platform is so unique that we have taken ownership of the digital real estate and give access only to our brand partners. The Pearl District SWAG R app will be an added benefit for PDBA members at no additional cost. Get your offer live on the app at the December breakfast meeting!

44 Raffle Prize $20 Gift Card to Deschutes AND Festa Holiday Blend from Nossa Familia

45 Wishing you a warm and happy Thanksgiving! Let us be grateful to the people who make us happy; they are the charming gardeners who make our souls blossom. Marcel Proust

46 Thanks to our generous sponsors