Continuing Education Networking Professional Development

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1 Continuing Education Networking Professional Development

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3 THANK YOU! To all of our FPMA Sponsors for your continued support! Keynote Speaker Sponsor Title Sponsor Printing Sponsor BOOK YOUR ROOM TODAY! $189 plus tax Exhibit Hall Grand Opening Lunch Sponsor Exhibit Hall Grand Opening Lunch Sponsor Hilton Walt Disney World Resort Call (407) or visit flpma.org President s Dessert Reception Sponsor University Students Sponsor Exhibit Hall Happy Hour Sponsor The special rate ends December 29 or when the block sells out, whichever occurs first. Name Badge Sponsor Education Course Sponsor ABOUT FPMA The Florida Pest Management Association is a state-wide organization with its main office located in Clearwater, Florida. The Association was founded in 1945 in Gainesville, Florida as a non-profit trade association 501(c)6. For over 50 years it has represented the industry and protected Floridians. (1)

4 Schedule of Events MONDAY JANUARY 18 9:00 AM- 5:00 PM Event Registration 10:00 AM- 2:30 PM PestPac Report Writer Workshop & Lunch Bring your own laptop and learn Report Writer in this deep dive workshop. Max 30, so register now! 10:00 AM-2:00 PM FPMA Executive Committee Meeting 11:00 AM-12:40 PM FPMA Education Track Session CORE Insects vs. Humans (50 Min) Dr. Philip Koehler, University of Florida Insects vs Humans is a presentation on the value of pest control for customers. The presentation highlights how damaging and harmful insects are to people. The talk will emphasize the various ways insects harm people and their belongings. Basic Spill Control Procedures (50 Min) Paul Mitola, Environmental Consultant, Florida Dept. of Agriculture and Consumer Services Basic spill control procedures; Control (stop the source) Contain (preventing the spread of the spill) and Clean up (cleaning up of the spill and decontamination of the site), I will also cover Personal Protective Clothing and Equipment, such as long sleeved shirts, long pants, head gear for over head applications, chemical resistant gloves and foot wear, eye protection (goggles, safety glasses and face shields) respiratory protection (respirators; organic vapor and particulate). (2)

5 Schedule of Events 12:50 PM-2:30 PM FPMA Education Track Session GHP New Technologies for Control of Household Pests Dr. Philip Koehler, University of Florida Get hands-on with new technologies for control of household pests: including new fly baits, vacuum devices for pest removal, mist machines for mosquito control, drains and drain flies, new dusting devices 2:40 PM-4:20 PM FPMA Education Track Session L&O Weed Identification and Product Selection Erin Harlow, Commercial Horticulture Agent University of Florida/IFAS Duval County Extension City of Jacksonville This weed class will focus not only on the identification and characteristics of weeds, but also identifying the proper product to use for control. Turf weeds will be highlighted in this interactive presentation and other factors that may affect product decisions will be discussed. 2:00 PM-4:15 PM FPMA GAC Meeting 4:30 PM`-6:30 PM FPMA Board & Annual Business Meeting 6:30 PM-8:30 PM Wind Down Reception (3)

6 Schedule of Events TUESDAY JANUARY 19 8:00 AM-5:00 PM Event Registration 7:00 AM-8:40 AM Education Track Session Fumigation History and Stewardship of Vikane Gas Fumigant Erich Hobelmann, Fumigant Sales, Douglas Products Steve Niedzwiedzki, Product Development Manager, Douglas Products What Vikane does for you, labeling/stewardship changes for Vikane, fumigation vs. spot treatment for drywood termites, beg bugs, selecting a subcontract fumigator, site preparations for fumifation 8:50 AM-10:30 AM Education Track Session Termites Dr. Philip Koehler, University of Florida UF Faculty and students will review sections of the new WDO manual for FDACS exams. FPMA Open Afternoon - Check out for golf and other options. 10:00AM-4:50 PM 12:00PM-1:00PM PestPac Training Classes - See pages for details. PestPac Networking Lunch 1:00 PM-6:00 PM Exhibitor Set Up 5:00 PM-6:30 PM PWIPM Happy Hour 5:00 PM-6:30 PM PestPac VIP Happy Hour with CEO (Invitation Only) 6:30 PM-10:00 PM Welcome Event (4)

7 Schedule of Events WEDNESDAY JANUARY 20 8:00 AM-7:00 PM Event Registration 9:00 AM-10:45 AM Welcome Session/CEO Keynote - Continental Breakfast 11:00 AM-12:30 PM Exhibit Hall Grand Opening/Lunch 11:00 AM-12:50 PM PestPac Focus Groups - See pages for details. 1:00 PM-1:50 PM Breakout - Technical Ant Identification Workshop Dr. Philip Koehler, University of Florida This session will include hands-on activites with University of Florida faculty and students who will bring to life how to identiy varying types of ants. Breakout - Management Will There Be A Change in Fumigation Regulations As A Result of Recent Fumigation Incidents? Dale Dubberly, Bureau Chief Division of Agricultural Environmental Services, FDACS This session will review the current Sunland Case and how it might change Florida Statutes and Rules. The IG report from FDACS and the OIG report from EPA will be discussed. 2:00 PM-2:50 PM Breakout - Technical Cockroach Identification Workshop Dr. Philip Koehler, University of Florida This session will include hands-on activites with University of Florida faculty and students who will bring to life how to identiy varying types of cockroaches. (5)

8 Schedule of Events Breakout - Management Current Legal Trends Affecting Fumigation Operations Mark Ruff, Law Offices of Mark H. Ruff, P.A. Mark will review the legal aspects of fumigation fatalies, exposure events, post clearnace odors, clearance devices and training 3:00 PM-3:50 PM Breakout - Technical Occasionals Invaders Identification Workshop Dr. Philip Koehler, University of Florida This session will include hands-on activites with University of Florida faculty and students who will bring to life how to identiy varying types of occasional invaders. Breakout - Management Are you Ready for a Tax Audit? Daniel S. Gordon, CPA Wealth Depot LLC What happens if one day you go to your mail box and pick up an envelope addressed to you with a return address from The U.S. Treasury - Internal Revenue Service stamped Official Business. Nothing strikes an emotional chord with small business owners like the prospect of a tax audit. In this talk we will explore how an audit works, what are a PCO s greatest exposures and how to minimize the risk of owing lots of back taxes, penalties and interest at the completion of a tax audit. 5:00 PM 6:30 PM Exhibit Hall Happy Hour (6)

9 Schedule of Events THURSDAY JANUARY 21 7:00 AM-4:00 PM Event Registration 8:00 AM-9:30 AM General Session/Keynote - Continental Breakfast 10:00 AM-12:30 PM Exhibit Hall Networking Lunch 12:30 PM-1:00 PM Exhibitor Breakdown 1:00 PM-1:50 PM BUSINESS SOLUTIONS EXCHANGES Florida Bee Protection Jeanette Klopchin, Environmental Specialist III- Pollinator Protection, Division of Agricultural Environmental Services, FDACS The purpose of the Managed Pollinator Protection Plan (MP3) is to develop a systematic and comprehensive plan that allows the beekeeper, agricultural producer and pesticide user operate successfully while utilizing crop protections that reduce risk to bees. The MP3 outreach program includes educating pesticide users how to interpret bee-specific language on product labels them and offers BMP s that help users reduce risk to pollinators, specific to their industry. Measuring Success: The Benefits of Lead Management Shawn Cantor, WorkWave Malcolm Lewis, WorkWave Measure the true ROI of your marketing campaigns with intuitive dashboards that show you lead volume by campaign, call tracking statistics, website visitor data and more. You can even listen back to tracked calls. This provides you with an all-in-one tool to continually refine your marketing campaign to grow your leads. (7)

10 Schedule of Events How to Build Your Roadmap to Success: Mobile Routing & GPS Andrew de la Chapelle, WorkWave Looking for ways to increase efficiency, profits and productivity at the same time? Learn how you can make that possible with Mobile, Routing + GPS solutions. Cut down on scheduling time in the office with route automation and compare the planned versus actual routes with GPS tracking to help improve field efficiency and increase accountability within your operations. With rising costs of overtime, insurance premiums and vehicle maintenance, a powerful fleet management solution is more valuable than ever for all businesses to run a successful field service business. 1:00 PM-4:50 PM PestPac Training Classes - See pages for details. 2:00 PM-2:50 PM BUSINESS SOLUTIONS EXCHANGES Overtime Law Changes Navigating an Uncertain Future Scott Hudson, Esquire, Shareholder Stovash, Case & Tingley, P.A. Hear the most up to date regulations the Department of Labor s notice of rulemaking which increasesg the minimum salary level for exempt employees to more than $50,000. Drawing on the DOL s history, the President s directive on overtime pay and experience with the agency, this session will provide up to date and practical advice on: (1) the impact of these proposed changes on your business, (2) compliance options, and (3) practical recommendations to navigate an uncertain future. (8)

11 Schedule of Events Leveraging Customer Reviews to Grow and Manage your Business Malcolm Lewis, WorkWave 88% of consumers use online reviews to determine the quality of a local business. Learn how you can use reviews to acquire new customers, improve your marketing ROI, reduce customer churn, and turn happy customers into powerful advocates for your business. Find out the tools you can use to help you: 1) Get more 5-star reviews on your website and popular review sites; 2) Get valuable insights into your top and bottom performing techs and services. Risky Business: Driver Safety Andrew de la Chapelle, WorkWave Linda Midyett, Arthur J. Gallagher Risk Management Services, Inc. Your fleet has a 1 in 5 chance of being involved in a vehicle collision this year, which could cost your business thousands of dollars. Take precaution and create a driver safety plan to help protect your business & brand from preventable accidents and vehicle abuse while saving costs and avoiding premium rate hikes. Learn the basics of implementing a driver safety program and how to promote better driving behavior throughout your entire organization. 3:00 PM-3:50 PM BUSINESS SOLUTIONS EXCHANGES Marketing Math How Does the PCO Assess the Success or Failure of a Marketing Campaign? Daniel S. Gordon, CPA, Wealth Depot LLC Over the past several years the marketing landscape has changed drastically. The PCO used to be able put an ad in the yellow pages and the phone would ring. Not anymore, the game has changed. In this talk Dan will give you an accountants view on the numbers behind successful marketing. Attendees will leave with the tools to determine the effectiveness of their marketing campaigns with a special emphasis on calculating return on investment and other marketing benchmarks. (9)

12 Schedule of Events 4:00 PM-5:30 PM Past President s Meeting How to Grow and Sell at Market Price Kevin C. Pass, Founder, Action Pest Control, Inc. Action Pest Control grew from a one man company to over 120 employees and $13M in annual revenue when it was sold in January of 2015 to Scotts Lawn Service. This session will cover real world tips for growing your business and how to position yourself for selling at a maximum multiple. Ask the Experts Roundable Do you have a pressing issue that wasn t addressed at a session; this is your opportunity to ask one of our industry experts. Dr. Koehler, Dale Dubberly and Mark Ruff will be on hand to discuss hot topics. 6:00 PM-7:00 PM President s Appreciation Reception (FPMA Only) 7:00 PM-8:30 PM Conference Closing Celebration & Inauguration (FPMA Only) 8:30 PM-Until Presidential Dessert Reception (10)

13 TUESDAY, JANUARY 19 TRACK DESCRIPTION 10:00 AM -10:50 AM CORE Dynamite Daily Routines: Better Organization and Reporting Jen Walke, WorkWave This class will walk you through some suggested routines to help better organize your daily tasks and processes. INTERMEDIATE Pro Reporting: Utilizing and Customizing Pre-Built Reports with Report Write Jason Kochel, WorkWave This course will walk through the pre-built reports available for use in Report Writer and how you can customize them for your needs. ALL Understanding Learning Styles to Effectively Train your Staff Danielle Woolley, WorkWave In this class, you ll discover various learning styles and how to cater to each so you can effectively train employees. 11:00 AM-11:50 AM CORE How to Avoid Common Data Entry Inaccuracies Danielle Woolley, WorkWave This course will walk through processes you can implement to keep your data clean, organized and accessible within PestPac. INTERMEDIATE Show Me The Money! A Deep Dive into Accounting Processes Kristen Paradiso, WorkWave This course will show you how to be proactive with your accounting so you can identify any issues in advance and run corrective transactions with ease. ALL Get with the Program: Service Programs vs. Service Setups Joseph Baiata, WorkWave Discover service types that benefit from utilizing Service Programs instead of Service Setups within PestPac. PestPac Training (11)

14 TUESDAY, JANUARY 19 TRACK DESCRIPTION 1:00 PM-1:50 PM CORE Successful Scheduling: The Basics Katie Paradiso, WorkWave Be a scheduling pro by utilizing all of the tools within PestPac like generating, using Sunday schedules, the Quick Scheduler, Appointment Scheduler and more. INTERMEDIATE Fast Money: Best Practices and Processes for Collections Jen Walker, WorkWave Recommendations and best practices for daily and monthly collection processes, as well as tips and tricks for the Collections Lookup Tables. ALL Time = Money: Employee Time Tracking and Commissions Tom Gibbons, WorkWave Learn more about how to manage commissions within PestPac, plus options for tracking and reporting on employee time. 2:00 PM - 2:50PM CORE Successful Scheduling: Adjusting Schedules Katie Paradiso, WorkWave Learn how to easily make adjustments to schedules, including changing technicians, rescheduling and deactivating/reactivating service setups. INTERMEDIATE Give Yourself Some Credit: Handling Credit Card Transactions with Ease Danielle Woolley, WorkWave Deep-dive into credit card transactions, including corrective transactions and various billing types. PestPac Training (12)

15 TUESDAY, JANUARY 19 TRACK DESCRIPTION ALL Communication Series: Marketing Processes to Bring in More Business Laura Hansen, WorkWave PestPac has a number of features that enable you to easily pull specific customer lists and send out marketing letters or s to bring in more business and upsell services. 3:00 PM-3:50 PM CORE Dynamite Daily Routines: Better Organization and Reporting (Repeat) Jen Walke, WorkWave This class will walk you through some suggested routines to help better organize your daily tasks and processes. INTERMEDIATE Show Me The Money! A Deep Dive into Accounting Processes (Repeat) Kristen Paradiso, WorkWave This course will show you how to be proactive with your accounting so you can identify any issues in advance and run corrective transactions with ease. ALL Communication Series: Service Notification Processes and Best Practices Laura Hansen, WorkWave Delight your customers and stay at the top of their mind by keeping them in the loop about their services with call lists, notification lists, notifications and more. PestPac Training (13)

16 TUESDAY, JANUARY 19 TRACK DESCRIPTION 4:00 PM-4:50 PM CORE How to Avoid Common Data Entry Inaccuracies Danielle Woolley, WorkWave This course will walk through processes you can implement to keep your data clean, organized and accessible within PestPac. INTERMEDIATE Pro Reporting: Utilizing and Customizing Pre-Built Reports with Report Writer Jason Kochel, WorkWave This course will walk through the pre-built reports available for use in Report Writer and how you can customize them for your needs. ALL Communication Series: Get Paid Faster with Efficient Billing Communications Laura Hansen, WorkWave This course will walk you through the various ways you can stay in touch with customers through past due reminders, credit card statement messages, automated s, letters and more. PestPac Training (14)

17 WEDNESDAY, JANUARY 20 TRACK DESCRIPTION 2:00 PM-2:50 PM CORE PestPac Mobile A-Z Jeet Badwal, WorkWave This course will review basic setup within PestPac as well as the core functionality of the app. INTERMEDIATE Fast Money: Best Practices and Processes for Collections Jen Walker, WorkWave Recommendations and best practices for daily and monthly collection processes, as well as tips and tricks for the Collections Lookup Tables. ALL Communication Series: Get Paid Faster with Efficient Billing Communications Laura Hansen, WorkWave This course will walk you through the various ways you can stay in touch with customers through past due reminders, credit card statement messages, automated s, letters and more. 3:00 PM-3:50 PM CORE Hidden Treasures of PestPac: Software Navigation & Usage Kristen Paradiso, WorkWave Learn about the hidden treasures, tips and tricks that make navigating throughout PestPac a breeze. INTERMEDIATE PestPac Mobile: Beyond the Basics Jeet Badwal, WorkWave A deep dive into PestPac Mobile s full functionality, including the IPM and Termite Modules ALL Communication Series: Get Paid Faster with Efficient Billing Communications Laura Hansen, WorkWave This course will walk you through the various ways you can stay in touch with customers through past due reminders, credit card statement messages, automated s, letters and more. (15)

18 THURSDAY, JANUARY 21 TRACK DESCRIPTION 1:00 PM-1:50 PM CORE PestPac Mobile A-Z Jeet Badwal, WorkWave This course will review basic setup within PestPac as well as the core functionality of the app. 2:00 PM-2:50 PM INTERMEDIATE PestPac Mobile: Beyond the Basics Jeet Badwal, WorkWave A deep dive into PestPac Mobile s full functionality, including the IPM and Termite Modules 3:00 PM-3:50 PM CORE Successful Scheduling: The Basics (Repeat) Katie Paradiso, WorkWave Be a scheduling pro by utilizing all of the tools within PestPac like generating, using Sunday schedules, the Quick Scheduler, Appointment Scheduler and more. 4:00 PM-4:50 PM CORE Successful Scheduling: Adjusting Schedules (Repeat) Katie Paradiso, WorkWave Learn how to easily make adjustments to schedules, including changing technicians, rescheduling and deactivating/reactivating service setups. PestPac Training (16)

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21 FLORIDA PEST MANAGEMENT ASSOCIATION 600 CLEVELAND STREET SUITE 780 CLEARWATER, FL Presented by FLORIDA PEST MANAGEMENT ASSOCIATION FEATURING