BAR/SOMMELIER/FRONT OFFICE

Transcription

1 CURRICULUM VITAE Personal Information: Marital Status : single Sex : Female Nationality : Cameroonian Date of Birth : 15 th December, 1986 Place of Birth : Muyuka, Cameroon Phone number : ADRESS IN Cameroon : muyuka Languages: Education level: FRENCH $ ENGLISH H.N.D IN BUSINESS ADMINISTRATION Hospitality work experience: 5-10YEARS Special experience: AFRICA WORK EXPERIENCE Date of availability: anytime Current location: Cameroon Traveling status: single Telephone: address:fomumcindy@gmail.com Position sought: permanent position for graduates Department"(s) sought: F&B BAR/SOMMELIER/FRONT OFFICE Personal profile: As a H.N.D HOLDER of Business Administration and after obtaining first relevant international work experience within the hospitality industry, I am now ready to take on new responsibilities to further my professional career. My key strengths include strong analytical and logical skills, an eye for detail, communication and interpersonal skills. I enjoy working in a team and help others progress. At the same time I work well

2 independently. As a highly motivated and driven individual I strive on taking up challenges. Skills: Able to budgeting, planning and controlling the financial needs. Quality control and operational efficiency. Ability to program design and development. Able to take responsibility of profit and loss. Excellent communication and writing skills. Proficient with computer literate such as Microsoft Word, Microsoft Excel, Power point and Internet. Excellent project management skills. Able to design program and development. Responsible for other duties as assigned. Computer Skills: Proficient with, MS Outlook MS Word MS Excel Interests: Travelling Foreign Cultures Photography Sport Educational Qualifications: Higher National Diploma 06/10/2008 Courses: principle of marketing, practice of marketing, sales force marketing, marketing planning, cost and marketing and marketing research From: National polytechnic, Bambui Bamenda. Higher Diploma (Hotel Management) CAMEROON ACADEMY OF HOSPITALITY AND TOURISIM BUEA 02/09/2006

3 Courses; hospitality sales and marketing, hospitality industry computer systems, international hotel management, marketing of hospitality services, human resources management, tourism and the hospitality industry, food and beverage management, introduction to the hospitality industry CAMEROON TOURIST ACADEMY BAMENDA: September 2003 to June 2005 Courses; travel consultants ADVANCE LEVEL CERTIFICATE SEPTEMBER 2000 TO JUNE 2003 COURSES; FRENCH, ENGLISH, COMPUTER FOR BUSINESS AND ECONOMICS SCIENCES AND MANAGEMENT AND E-COMMECE ODINARY LEVEL CERTIFICATE 1996 TO 2000 COURSES; FRENCH, ENGLISH, ECONOMICS, AND COMMECES Diploma in Computerized Secretary ship The Diploma course includes the following: 1 Short Hand 100 W.P.M 2 Typing 60 W.P.M 3 Basic knowledge in Office(Ms Word, Excel) Computer Knowledge: 1 Well versed in Computing Concepts, Windows 98, Windows XP, Microsoft Word XP, Microsoft Excel XP, Microsoft Power Point, Microsoft Outlook Express,Internet and 2 Knowledge of EPABX,Fax,printing. Work Experience: CHARIOT HOTEL BUEA From : March till NOVEMBER 1 ST 2011 Job Responsibilities (FRONT OFFICE MANAGER ) Coordinates front office activities of hotel and resolves problems arising from guests' complaints, reservation and room assignment activities, and unusual requests and inquiries. Assigns duties and shifts to workers and observes performances to ensure adherence to hotel policies and established operating procedures. Confers and cooperates with other department heads to ensure coordination of hotel activities.

4 Answers inquiries pertaining to hotel policies and services. Greets important guests. Arranges for private telephone line and other special services. Patrol public rooms, investigate disturbances, and warn troublemakers. Interview and hire applicants. Receive and process advance registration payments. Send out letters of confirmation or return checks when registration cannot be accepted. And get weekly report to my boss AYABA HOTEL BAMENDA From : November till 28 th February 2009 Job Responsibilities (F&B MANAGER) Responsible for planning menu, promotions and events and parties. Tracking programs for A&G, A&P and sales for outlets are created. Take all the responsibility of entire operations of catering managers and food and beverage department. Price out of all menus for catering, room service and restaurant. Responsible for writing programs to territory that help to know about the cost of food on daily basis or on a weekly basis. Responsible for bringing food cost and wage budgets under budget. Responsible for cost controlling for entire food and beverage department. GET MY WEEKLY REPORT TO MY BOSS MONDIA Express TRAVEL AGENCY LTD From : June till 28 th February 2007 Job Responsibilities (Assistant Office Manager) 1 Responsible for the entire office routine work 2 Handling Administration work 3 Buidling agency networks, making agreements 4 Executing Bill of Ladings / Air Way Bills 5 Co-ordination with shipping lines / air lines / transport agencies 6 Sending inquiries, quotations and booking the shipments from / to various destinations. 7 Follow up for the documents and checking with the local agents, informing the same to the customers, sending arrival notices & invoices 8 Negotiating the best possible terms and rates with agents and

5 freightforwarders 9 Basic knowledge in Import / Export Documentation / custom formalities 10 Basic knowledge in warehousing facilities 11 Handling courier shipments by various services through TNT / DHL / FEDEX 12 Self-correspondence of letters, faxes and s 13 Submission of all reports to the head office Camshiplines {Cameroon} From : December till April Job Responsibilites (Sales Co-ordinator cum Customer Service Executive) 1 Co-ordination between the sales and the international agents 2 Sending inquiries, quotations, follow up 3 Negotiating and getting the best price. Placing booking and follow up 4 Costing 5 Day to day filing 6 Self-correspondence of letters, faxes and s 7 Handling customer calls and replying to their queries. 8 Appointments, Handling ticket reservations and hotel bookings 9 Organising business trips including visa formalities, booking tickets, programming, co-ordination with the host organization, etc. 10 Updating the agents and customers list NKANGU TRAVEL AGENCY Limited From : January till October Job Responsibilites (TRAVEL CONSULTANTS MANAGER) promoting and marketing the business, sometimes to new or niche markets; managing budgets and maintaining statistical/financial records; selling travel products and tour packages; sourcing products and destinations to meet consumer demands for bespoke travel and sustainable tourism; taking part in familiarization visits to new destinations in order to gain information on issues and amenities of interest to consumers; liaising with travel partners, including airlines and hotels, to manage bookings and schedules, often one year in advance; dealing with customer enquiries and aiming to meet their expectations; Overseeing the smooth, efficient running of the business. CONTON HOTEL KUMBA From : September till December on a temporary basis Job Responsibilities (RECEPTIONIST) Prepare a customer s account, and collate the cost of additional items like drinks, phone calls and newspapers, and include them in the final bill.

6 Exchanging of traveler s checks and the foreign currency. Since all the data is stored in the computers, it is very much necessary for me to use computers to a great extent. welcome the guests with a smiling face and answer all their queries on local transport, places of interest and entertainment. inform the guests and promote those facilities including the fitness centre and the beauty salon. Globex bank muyuka Ltd. From : January to September Job Responsibilites (Steno-Secretary cum Accounts Assistant) 1 Self-correspondence of letters and Legal Documentations 2 Operating of all office machinery e.g. EPABX Board, Fax, Photocopier, Electronic Typewriter 3 Handling petty cash 4 Calculation of salary and service charges 5 Responsible for the preparation of Profit & Loss of the hoardings in branches all over Cameroon Training courses attended: 04/07/2010 Open Office - IT Courses march 01 - ongoing Language Course - Dutch REFERENCES Please refer to the under mentioned persons regarding my work, conduct, work experience or any other valid information: 1) Mr. ALVIS MOOR C.E.O AND PRESIDENT CHARIOT HOTEL BUEA Tel # P.O.Box. 45 Fax # alvismoor@gmail.com Buea Road Kumba Cameroon 2) Mr. monga Mobile# GENERAL MANAGER cameroonshippingline Cameroon mongasogedi@gmail.com ***************

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