ACCOUNTING What is the difference between Direct and Fulfillment Orders?

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1 What is the difference between Direct and Fulfillment Orders? At least 95% of your orders are Direct Orders. This means that once the sale is made on your site the broker processes the transaction, meaning they handle the credit card transaction, ship the tickets and handle any customer service that we send them resulting from the order. For Fulfillment orders, our Reps process the transaction including the credit card and shipping of the tickets. TicketNetwork will also handle all Customer Service related to the order. Because our internal costs are higher on Fulfillment orders we structure the markup differently. This helps to both offset our costs while keeping your commission as high as possible. Can I get an every time I get an order? You need to login to web admin to see order information from your site How do I change my markup? Submit a support ticket with the new markup or your account manager with the new markup. Your request should be: Direct markup Fulfillment markup Service fee How do I put Google Analytics on my Hosted Template site? Submit a support ticket with the Google Analytics code and we will load it for you. How do I put Sales Tracking code on the Checkout? Submit a support ticket and we will load the code on the sale page of the checkout. Where and how do I set up Promo Codes? Follow these Steps: Log in to your Web Admin and look under Tools, Promo Code Management Select the Add Tab Select the site you want the Promo code set up under: Choose a Site Under Code: Type in your Promo Code (make sure no spaces or dashes are used or it will not work) Under Type: Select Percentage Discount (If you are not a Broker you cannot select Gift Card and you should not select Flat Discount as TN has tickets as low as $5 in the Exchange) Under Discount %: Remember that all discounts are coming out of your commission so be conservative. Under Expires: In order to avoid overuse, select a reasonable expiration date. You can always make a new Promo Code. Under Description: This is for your reference only. Under Activated: Select Yes Under Applies to: Select Subtotal

2 Under Min Purchase $: Depending on reason for setting up the Promo code you can set a Minimum Purchase threshold here. Select Add Below this you will see a place where you can Check your active Promo Codes Check the new Promo Code and hit Activate Refresh your page to be sure that it sticks. I have retyped my password too many times into Web Admin and now I am locked out, now what? Wait fifteen minutes and it will unlock and allow you try again. If still doesn t work, contact your account manager for a reset. When can I expect to see my first commission payment? You will receive a check for your commissions on or around the 25th of the month, for the previous month s sales. How can I keep track of the sales for affiliates or for specific campaigns? You can use our PPCSRC tracking where you append a code that you create to your site URL. This will track on your sales report. The format is where code is any alphanumeric code you assign. If you have a Plug-in or Web Services site follow the steps below: This piece of JavaScript needs to be added to every page of your website: <script type="text/javascript"> var tn_query = window.location.search.replace('?','&') +"&"; var tn_ppc_src_start = tn_query.indexof("&ppcsrc=") + 8; if(tn_ppc_src_start!= 7) { var tn_ppc_src =tn_query.substring(tn_ppc_src_start, tn_query.indexof('&',tn_ppc_src_start)).replace(/;/g,''); var tn_expdate = new Date(); tn_expdate.setdate(tn_expdate.getdate()+1); document.cookie = "tn_ppc_src="+tn_ppc_src +"; expires="+tn_expdate.togmtstring()+"; path=/"; } </script> That s all that s necessary for plugin sites. For webservices sites, the saved tn_ppc_src cookie will need to be explicitly passed to checkout. The exact code to do this may differ, but here s an example of how our sites do it. <script type="text/javascript" language="javascript"> //grab cookie on page load

3 var cookie_tn_ppc_src =''; var tn_cookies = '; '+document.cookie + ';'; var ppc_src_start =tn_cookies.indexof('; tn_ppc_src=') + 13; if(cookie_ppc_src_start!= 12)a cookie_tn_ppc_src = '&ppcsrc=' + tn_cookies.substring(ppc_src_start, tn_cookies.indexof(';', ppc_src_start)); function SubmitPurchaseLink(idNum,info) {..... document.location = ' escape(info)+cookie_tn_ppc_src+'&treq=' + }..... </script> I would like to add a Newsletter link to my site, can you suggest anyone? Many Partners have found using works out well. How do I know whether or not I should use a certain image on the front page? Do not use Corporate Logo s, Trademarks, Licensed, Registered or Copywritten images or photos. How can I see pending and rejected orders on my sales report? Contact your Partner Account Manager I have a few tickets that I want to sell. How can I do that? Click on the Sell Tickets link on your site and follow the instructions. If someone lists tickets through the Sell Tickets link on my site do I make any commission on those tickets? The tickets that are listed through the Sell Tickets link are listed on all sites in the network. You only make a commission if they are bought from your site. How can I customize the checkout which is hosted by TicketNetwork to match my custom site? Submit a support ticket requesting the Checkout files be to you. You can make the necessary changes to the files to match your site and submit a support ticket requesting the files be loaded on your checkout. Where can I find out more information about the ticket industry?

4 Go to TicketNews.com and sign up for their newsletter Is there a tradeshow for the ticket industry? Yes, find out more at ticketsummit.org Can I use my own phone number or on my site? No, you must use the customer service contact information we provide you. You do not have access to ticket or customer information and cannot provide customers with adequate support. How long does it take to get a support ticket completed? Most requests are handled within 1 business day. Tickets submitted after hours and on weekends are normally handled the next business day. What should I do if my site is not working? 1. Check in a different browser and/or computer 2. Go to internetsupervision.com and check your website 3. If you are hosting the site yourself, check with your hosting company 4. If you have hosted site, visit ticketgarage.com to see if that is working 5. If you have a plugin site visit ticketplugin.com to see if that is working 6. If you have a web services site visit ticketnetwork.com to see if that is working 7. Submit a support ticket or contact your account manager. Include your computer, browser, URL and a description of the issue. If you can, include a screenshot Who sets the prices of the tickets in the inventory? The holding brokers who have the tickets in hand set the prices for the tickets, the prices are usually listed above the face value listed on the ticket. How do I know my website is getting credit for a sale placed by a call center rep before I am able to have a custom phone number. When a call is placed to the customer service center on our general customer service phone number, the customer service reps are trained to answer the phone and immediately ask the caller what website they found the phone number from. Once the customer tells the rep what site, the rep then navigates to the appropriate site and puts the order through. How many days in advance are required for consumer sellers to list tickets on my site? A consumer who wants to sell tickets on a site by creating an account, must list the tickets at least 8 days in advance of the event, the tickets cannot be listed any later than that. What are the onsales s for?

5 Onsales s are sent to partners to let them know what is going on sale for the week or weekend, to give them top events to market the site for. Is there a way that I can get paid via Direct Deposit or PayPal? When your site has reached the threshold of $100,000 in ticket revenue for two or more months, you may be considered for weekly direct deposit. PayPal is not a payment that is supported by TicketNetwork. If you believe you need Direct Deposit sooner, please call your account manager. Can I get a CSV file of events? When your site has reached the threshold of $20,000 in ticket revenue for two or more months, you can get a daily CSV file. We have one standard file for all partners. It does not include pricing or ticket information. To request a CSV file you must get permission from your account manager. Can I get an XML feed? We do have web services available. You must get permission your account manager. Call them today for more information. If a customer calls me with questions, should I help them? No, you should never to do any customer service, if a customer service inquiry is every received, the partner should forward them to the customer service phone number or . I have a hosted site and want to make some changes to the colors and fonts. How do I do that? Contact your partner rep and ask for the CSS files. You make the changes to the files and then attach them to a support ticket requesting that we load them on your site. It is your responsibility to ensure they are correct. We do not alter the files for you. Please only do this if you are experienced in modifying CSS files. How can customize the look of my checkout to match my custom site? Contact your account manager and ask for the checkout files and instructions. Change the files per the instructions and attach to a support ticket requesting that we load them on your checkout. Can I buy a gift certificate and give it away on my site as a initiative for a contest running on my site? Unfortunately no, gift certificates are not available for or on Partner Sites. Do the listed ticket prices on my site differ from face value?

6 The price your customer pays for tickets may be higher than face value, which is the price printed on the ticket, or it may be less. The price is set by the Broker based on current market prices. Where do the tickets offered on my site come from? We offer a reliable and secure platform for ticket buyers and sellers. TicketNetwork provides access to tickets through our network of ticket suppliers, which include professional ticket brokers and individual sellers. The tickets are owned, priced and shipped by the party listing the ticket. Sellers typically get their tickets from a variety sources including season ticket purchases, purchases from the venue box office and fan clubs. What are TicketNetwork s office hours? Your account manager should be available Monday-Friday 9am 6pm EST. In case of emergency someone is always available from 7am-11pm EST seven days a week. We also have special scheduling around holidays and major events. Can I place an order for a customer on my site? No. The customer should always place an order themselves online or call into the customer service support center, and have an order placed by one of the representatives over the phone.