Comprehensive Program Review (CPR)

Transcription

1 Administrative Unit Area: Business Services MSJC College Cafeteria Prepared By: Julie Venable, Gail Jensen Academic Year: 1. ADMINISTRATIVE UNIT DESCRIPTION a. Mission Statement The Mt. San Jacinto College Cafeteria is dedicated to serving the campus community by providing a variety of food and beverage options as well as caterings for our students, staff and faculty. It is the mission of the Cafeterias to provide extraordinary support and service to the Mt. San Jacinto College District. Our goal is to be self-supporting while contributing, supporting and sponsoring student activities and campus events. We proudly provide an environment that is service oriented to our diverse, dynamic and growing college communities. b. Description and Overview of Services Offered by the Administrative Unit The MSJC Cafeterias provide nutritional foods for students and staff. The stores are open Monday through Friday to accommodate the college. Caterings are provided at reasonable rates for special events on campus and off. The cafés also support students in the Federal Work Study program offering student employment. c. Organizational Chart Vice President of Business Services Dean of Administrative Services/Controller Senior Enterprise Stores Supervisor Food Service Coordinator Cafeteria Assistant I (FT) Cafeteria Assistant II (FT) 4 - Cafeteria Assistant I (PT) 2 - Cafeteria Assistant II (PT). MSJC Student Workers d. Current Staffing Vice President of Business Services- Divisional lead over all Business Services departments including the MSJC Bookstores Dean of Administrative Services/Controller- Business Services lead over Budget and 1

2 Accounting, Payroll, Purchasing, Cafeterias, and Bookstores Senior Enterprise Stores Supervisor- Cafeteria lead oversees and directs operations, handles all scheduling, evaluations, and college communications. Assists in Bookstore leadership Food Service Coordinator- Processes all Café catering requests, schedules and directs staff, assists in operational and supervisory decisions. Cafeteria Assistant I Major duties include stocking food, drinks and supplies, delivering food to classrooms, assisting with food preparation and kitchen cleanup and cashiering. Cafeteria Assistant II Major duties include cashiering and assistance with food preparation, serving customers, and kitchen cleanup. MSJC Student Workers- Assistance in cashiering, food preparation, serving customers and kitchen cleanup. e. Current Facilities Usage The San Jacinto store is located in Building 1100 in the middle of the campus surrounded by SGA, Instruction, Eagle Access Center, and EOPS/CARE offices. The facility includes the kitchen, storage, the store, the student cafeteria lounge and staff lounge. The Menifee store is in Building 200 located near Music & Dance, the Bookstore, and Allied Health. This store has a kitchen, store and student indoor and outdoor lounge space. f. Administrative Unit Budget Summary Attached is the Adopted Budget- This includes actual account balances for both 15/16 and 16/17 fiscal years. 2

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4 g. The college Cafeteria is a self-sufficient retail operation. The fund receives assistance from the Bookstore with interfund transfers throughout the years. The budget includes revenue from sales and expenditure for salaries, and other operational expenditures. 2. ADMINISTRATIVE UNIT NEEDS ASSESSMENT h. Administrative Unit Key Performance Indicators and Data Summary Data metrics used by the Administrative Unit for the academic year include the last two years of actual revenues and expenditures. Also, there is consideration of qualitative improvements such as new equipment, store layouts and new ideas for efficiency and an increased bottom line. i. Administrative Unit Learning Outcomes Fiscally sound ending balance Increased sales Increased catering orders Reduction in expenditures New and improved point of sale system New handheld credit card processing system Increased facilities at MVC j. Administrative Unit Learning Outcomes Assessment Results and Analysis 4

5 The MSJC Cafeteria increased sales in over fiscal year by $106,269, thus requiring a reduction in the Bookstore transfer by $24,000. Corresponding expenses increased but still indicated a more profitable bottom line. Prices were marginally increased and a new credit card processor and point of sale system was installed. Credit card receipts were deposited directly into the Café s checking account to allow for a more improved cash flow. Additionally there were reductions in the merchant fees with the new system. The staff are aware that customer service is invaluable in sales and in serving our students, and every attempt is made to provide excellent service both in face to face sale and in caterings. Short time recommendations are to get the new and efficient point of sale system for outside events and coffee carts up and running. This device may be used in the stores when register lines are long as well. Short time recommendations are to revisit catering menus and charges. Staff will work with college directors of categorical programs to offer services for the success of our students. Coffee carts for both campuses are in the planning and implementation stages considering the purchase of a hand held credit card processing device, coffee carts and menu item Long term recommendations is to plan on a new Menifee Café space that can accommodate the new stadium food service needs. This space can also become an area for student gathering. A larger footprint is needed at the Menifee campus where student demand for food services is high. k. State of the Administrative Unit There have been changes in leadership of the college Cafeteria Currently, the Dean of Administrative Services/Controller leads the department. The Cafeterias are busy with student sales and student meal card redemptions. Also caterings add to the revenues generated. The stores handle the Child Care meal programs consisting of food ordering, preparation and delivery. New and updated credit card merchant processes are being considered for reduction in fees. The new point of sale system has brought new meal card functionality and a more efficient cash flow turn around. 3. PLANNING AND RESOURCE ALLOCATION To inform the next round of institutional planning and budget allocation, please list and discuss your goals and objectives, along with any additional facilities, staff, technology, equipment, and professional development that would improve effectiveness or increase unit productivity. 5

6 Specifically connect your goals and needs with the analysis of department/unit data and assessment above. l. Program Goals (Identify Administrative Unit goals and objectives for the next three-years ( ). Describe how the Administrative Unit goals will be attained.) m. Administrative Unit Goal Integration with Strategic Plan (Summarize how the Administrative Unit goals/objectives support the MSJC Strategic Plan goals, what action(s) will be taken, and the timeline for anticipated completion of the action.) GOAL/OBJECTIVE STRATEGIC PLAN GOAL(S) ACTION PLAN TIMELINE FOR COMPLETION Improve and expand food services offerings including additional space at Menifee and coffee carts Goal 3- Promote Student Engagement Objective 3.1 Broaden availability of events Increase additional space for sales including space at Menifee and coffee carts Coffee Carts- July 2018 Menifee space with the construction of the new stadium Improve the aesthetics of the student lounges to be more inviting Improve store marketing using social media and other marketing tools Goal 3- Promote Student Engagement Objective 3.3 Utilize social media and other marketing tools and technologies to improve communications to students. Increase the number of Face Book, Instagram, and other student communication and marketing so that students are knowledgeable of the Café s hours of operations and specials. On-going Increase student special Café events Goal 12-Actively Promote a Welcoming Campus Objective 12.4 Maintain, support, and enhance the MSJC Welcome Week Provide improved services to students during peak registration periods, special events, athletic events, etc. On-going 6

7 n. Administrative Unit Goal Integration with Other Institutional Plans In support of students, the Cafeteria provides nutritional meals, snacks, drinks, and caterings for the District. The Cafeteria staff will continue to build relationships and provide customer service to the departments and faculty on campus to ensure students needs are met. 4. RESOURCE ALLOCATION o. Facilities The San Jacinto Cafeteria facilities are sufficient. Recent upgrades and remodels have provided good space utilization in the stores. Menifee Campus requires a larger footprint in order to serve the student demand. The kitchen area is barely adequate and does not allow for grill or storage space. The student lounge is not large enough for the amount of students that attend the campus. With the new Menifee stadium comes the needs for new space. A new student café area on the east side of the campus would provide additional food services while enhancing the student life and promoting engagement. (Please see Exhibit A for an example) p. Staffing At the current time the current staffing is adequate. However, with additional facility space at Menifee more positions would be required. Food Service Coordinator Cafeteria Assistant I (FT) Cafeteria Assistant II (FT) q. Equipment Current equipment is adequate, but possible upgrades may be required. r. Technology With the purchase of the new point of sale system and new cash registers the department has updated the stores technology. Additionally, the stores are installing new credit card hand held devices and services to ensure student credit card data is secure. s. Professional Development Customer Service Training for both permanent staff and student workers Vendor Supply Conferences for new sales ideas Food Handling Permit training t. RAP (Resource Allocation Proposal) Submissions None 7

8 u. CAPPR (Classified and Administrative Personnel Prioritization Request) Submissions None v. Status of Funded RAPs in Previous Cycle and RAP Follow-Up Report Update Not Applicable 5. FINAL SUMMARY w. Based on the data and analysis contained in this review, please forward your three greatest needs to your dean/division vice president. a. New Menifee student lounge space b. Coffee Carts c. Professional Development for staff x. Discuss any major activities/highlights/achievements and any innovations during the past year. a. Increased revenue b. New point of sale equipment including student meal cards c. Improved credit card merchant providers d. Improved cash flow with less Bookstore transfer required y. Please list all staff who participated in this review. a. Julie Venable b. Gail Jensen c. Ron Guglielmana Exhibit A z. Any suggestions, concerns or constructive criticism regarding the MSJC program review process? No 8