BankWorld on Internet

Transcription

1 BankWorld on Internet A Personalised online banking experience Digital has now become the banking channel of choice for cstomers who want to bank anywhere, anytime, and sing any device. For banks, delivering a consistent online banking experience across different devices and different browsers can be challenging. CR2 has simplified the delivery of a powerfl internet banking offering by designing BankWorld Internet - its next generation online banking platform. With BankWorld, the internet banking channel can reflect yor brand, be personalised to the cstomer, and deliver a host of innovate services that can trly differentiate yor bank and drive new revene streams. Read more... Yor challenges have a BankWorld soltion

2 Modern User Interface & Responsive Design BankWorld Internet provides a modern ser interface which will strengthen yor bank s positioning. The internet banking experience provided on BankWorld adapts to every single device which connects to the internet (laptop, mobile, tablet, connected TV) and it is also toch-screen optimised. Not only will the screen resoltion and navigation men adapt to different screen sizes, the content will also be redced to optimise the display. BankWorld simplifies the technology to let yor bsiness team concentrate on the strategy. Segmentation & Personalisation With BankWorld, yo can move away from the one-size fits all approach! BankWorld is niqe in providing a 360 view of the cstomer relationship with yor bank. BankWorld enables cstomers data and behavior analysis to define cstomer segments. Not only are yo provided with valable cstomer data, yo can se this information to design different internet banking themes and pblish personalised campaigns which are relevant to yor cstomers segments. The personalisation capabilities of BankWorld go beyond the design to inclde cstomisation of all mens, navigation, cstomer jorney and campaigns. With BankWorld, cstomers benefit from a distinctly personalised experience and are only proposed with offers that are relevant to them, leading to greater cstomer retention and increasing yor sales sccess. Interactive Sales Campaigns Uniqe to BankWorld is its capability to present personalised and interactive offerings which stimlate sales and can be accepted online by cstomers. Sales campaigns can be designed by yor own marketing team and made interactive and atomated with BankWorld sing tools sch as call to action banners, bttons or men options. The prodct accepted by the cstomer (loan, overdraft, new card, third party promotion etc.) can be delivered right away and a new campaign can be schedled and displayed accordingly. Instead of simply advertising, with BankWorld yo can actively stimlate sales. Innovation & Convenience Beyond Basic Services The reality remains today, most internet banking sites offer only basic services sch as balance enqiry or bill payment; promoting the cstomer to trn to competitive third parties sch as online mortgage lenders or PFM tools. CR2 invests heavily in research and development to anticipate market trends and to create additional modles for prodcts and services that respond to anticipated Increase Revene Actionable adverts Pre-approved offerings Effective cross-selling Online enrolment for new offers Increased income from innovative services Third party revene BankWorld Internet Benefits Improve Service Convenient & simple banking Cstomers in control of their finances Relevant tailored offerings Online self-service enrolment Atomated prodct and service delivery Cstomer/bank engagement Ct Costs Low cost channel One soltion for all devices and segments Straight throgh processing Streamline bsiness processes Remote spport Risk and frad detection & redction Limit cost of errors Ftre-ready, expandable platform

3 Money Movement Retail Cstomers User Experience Accont notifications & management Corporate Cstomers Additional featres inclde: Qick pay 1 click personalised payment sing nicknames Bill payment and presentment Domestic & international transfer IBAN transfer Card to card transfer Credit card payment Grop payment Schedling of ftre payments Electronic cheqe prchase (send cash to anyone from the internet to the ATM) P2P (send cash to anyone from the internet to the mobile) Top-p prepaid card Self-enrolment for online access Responsive design across all devices Intelligent contextal display Personalised screen design Real time data Online enrolment for new prodcts and services Pre-approved and relevant offers Instant prodct acceptance Trn ATM card ON/OFF User preferences Mltiple beneficiary creation sing nicknames Reqest a call back Activity calendar Consolidated view of all acconts and cards Alert preferences (withdrawals, salary transfer, payments, bill, overdraft ) E-statement retrieval Cstom statement Contact details pdate capability Cancellation of a Cheqe or standing order cancellation Credit card cancellation Increase limits Set ATM preferences Online help Secre messaging Manage mltiple acconts Mltiple crrency acconts Create mltiple sers Assign roles Delegate tasks File pload Blk transactions Mltiple athorisation, hierarchy, mltiple signatres Single athorisation for mltiple transfers cstomer reqirements.. In this ethos, BankWorld Internet proposes a host of nparalleled innovative services that make banking swift, easy and selfservice-orientated. Examples of innovative prodcts and services inclde: instant loans available for pre-approved cstomers, cash transfers available to anyone from the internet banking channel to the ATM (Money Vocher) or a mobile (P2P) and the capability to activate or deactivate a card online for optimm secrity (Card On/Off). Another distinct featre for the high net worth segment specifically, is the Personal Banker Mode which lets a relationship manager secrely administer and transact on behalf of clients. Low Cost of Ownership BankWorld is a holistic soltion that offers the freedom and flexibility to adapt and cstomise yor internet banking application in response to yor brand strategy, cstomers segments and market needs. BankWorld is delivered with templates as well as a cstomised version for yor bank. Once installed, yor bsiness and technical teams gain entire control over yor internet banking application and do not rely on external sppliers to lanch new prodcts, services or themes which greatly contribtes to cost redction and increased time to market speed. Ultra Secre Secrity is the primary concern for cstomers when it comes to banking online. BankWorld Internet is a proven soltion which is bilt sing the latest secrity standards and offers a variety of secrity mechanisms inclding: User ID & password Digital certificate Secret qestion Mltichannel, mlti factor secrity with one time password Post transaction athorisation via SMS Token-based secrity Captcha Mobile nmber Card Nmber Salted passphrase Biometric athentication Trn Card/Off

4 Omnichannel Approach Seamless Integration BankWorld Internet can be delivered as standalone or as part of CR2 s BankWorld Omnichannel package inclding ATM, Internet, Mobile and App soltions. By adopting the BankWorld Omnichannel Platform, yor bank will greatly redce its costs and will benefit from managing all channels from a single place and be in a position to rn cross-channel campaigns. The omnichannel approach enables a consistent offering across all channels and it can dramatically improve efficiency, team collaboration and time to market. This is enabled as prodcts and services designed within BankWorld are developed once and deployed across all channels withot any additional effort or inpt. CR2 has a long and proven record in integrating with single and mltiple back-office systems from proprietary systems to over 50+ leading core banking brands. Key distinctive featres of BankWorld are the 360 view of the cstomer interaction aggregated from all back-office systems (profile, all acconts, cards, prodcts owned..) and the capability to operate all transactions and services independently from the back-office systems so that cstomers can enjoy 24/7 online banking access. One size does not fit all! Sample below of transaction mix and branding pon cstomer profile: Sample of a Stdent Segment Advertising a stdent pre-approved overdraft Sample of a Mass Afflent Segment Advertising a car loan for a mass afflent cstomer Sample of a High Net Worth Segment Advertising a titanim credit card for a high net worth individal BankWorld Internet for mobile phones With BankWorld Internet, yo can also control and manage mobile banking sing 3 different modes: SMS: yo have control over the SMS alerts and secrity featres sch as one-time password Mobile Web Browser: cstomers can access online banking optimised for their mobile screen Smartphone Apps: cstomers sing smartphones have access to the same secred online services

5 CR2 s BankWorld A Personalised Self-Service Experience BankWorld Prodct Site incldes: BankWorld Channel Manager: an integrated self-service platform driving a complete site of electronic channels BankWorld on ATM: a powerfl site of soltions inclding an ATM switch, ATM management, screen design, monitoring and spport tools BankWorld on Internet: best of breed internet banking soltion for retail and corporate clients BankWorld on Mobile: mobile banking platform compatible with all technologies: SMS, GPRS, Web and smartphone applications for ios and Android BankWorld on POS: a point of sale acqiring and payment system CardWorld: a complete end-to-end card payment, management and processing service Why Choose BankWorld? BankWorld is the world s only integrated self-service platform that enables yo to drive all channels regardless of yor existing IT system: With BankWorld, yo can: Service yor cstomers anytime, anywhere, while at the same time redcing the cost to serve Offer personalised services to yor cstomers Tailor prodct offerings across all or selected channels Speed p prodct s time to lanch Cross-sell to yor existing cstomers Convert leads into immediate sales Avail of greater opportnity to generate new fee income Yor challenges have a BankWorld soltion

6 CR2 is the market leader in innovative self-service banking soltions inclding ATM, Internet and Mobile CR2 is the leading global provider of innovative self-service banking soltions providing banking instittions worldwide with robst and flexible ATM, Internet, Mobile and POS channels. CR2 helps retail banks solve their complex bsiness challenges by redcing operational costs, generating new revene at the self-service channels and improving cstomer satisfaction throgh bestin-class technology and services. CR2 s BankWorld is the only integrated self-service platform available that lets banks actively manage all electronic channels inclding ATM, Internet, Mobile, POS and Kiosks from a single platform. BankWorld enables banks to design new prodcts, services and screens, provide a personalised offering to cstomers, cross-sell and psell prodcts to the right cstomer at the right time and right channel. Over 100 banks in 60 contries have adopted CR2 s soltions, driving thosands of ATMs and servicing millions of internet and mobile banking sers globally. Headqartered in Dblin, Ireland, CR2 has a network of well-established offices strategically located in 6 contries (Ireland, Astralia, Soth Africa, India, Rssia and in the Middle East) and regional representatives to better service or clients in those regions (Erope, CIS & Baltic, Middle East & Africa, Asia & Pacific). More information on CR2 is available on CR2 has offices in: Dblin Dbai Bangalore Perth Amman Johannesbrg info@cr2.com BankWorld Internet V1.12