IMPORTANT MEMBERSHIP FEATURES & BENEFITS

Transcription

1 2019 UPDATE IMPORTANT MEMBERSHIP FEATURES & BENEFITS 1

2 setting up your logins step 1: how to access club information The most up-to-date club information can be accessed anytime through your exclusive Member Site at com by clicking Login. If this is your first time logging in, you will be asked to create a personal login ID and password. From there, you can explore everything you need to know about your Membership. Always log in to this Member Site before making any online club transactions. to set up your member site login ID and password, follow these steps: To Register Go to and click Login. Select Register Today to be directed to the registration page. Enter your Divi Vacation Club contract number and the name of the contract owner or eligible user. Enter your first name, last name, address, telephone number, address and create a password. Re-enter the password in the Verify Password field. If you would like to receive offers and club news, click Yes. For Account Type, select Divi Vacation Club Member. To finalize, click the Submit button. To Log In Go to and click Login. Enter your established and password. For Account Type, select Divi Vacation Club Member. Click Log In. Forgot or Lost Your Password? Click Reset Password. Enter your established and contract number. For Account Type, select Divi Vacation Club Member and click Reset Password. Need help? Contact our Member Services Department at memberrelations@divivacationclub.com. step 2: to make online transactions, set up your personal account we value your security and ask that you establish a second login and password to access your personal account to: Make a Reservation Bank Points Borrow Points Rent Points Check Your Points Balance View Member History Update Personal Information Learn More About Divi Club Destinations To Register On the login page, click the Register Now button. Enter your Divi Vacation Club contract number and the name of the contract owner or eligible user. Enter your first name, last name and address and create a login ID and password. Re-enter the password in the Confirm Password field and click the Create Login button. To Log In On the login page, enter your login ID and password, then click the Sign In button. Need Help? If you forgot or lost your password or need to request a change to your login ID, contact a Vacation Specialist at GO1-DIVI ( ) (Toll-free) or (International). membership basics fast facts Be sure to establish your login ID and password to both the Member Site and your Personal Account. Keep this information in a safe place you will need to have your Member information and contract number to establish identity. Only Members in good standing may make transactions, so make sure all of your fees are paid and up-to-date. If you have questions or need assistance, contact a Vacation Specialist at divi@clubreservations.com or call GO1-DIVI ( ) (Toll-free) or (International). 2

3 making a pure points reservation at any divi club destination to make a pure points reservation at any participating divi club destination, simply follow these 3 steps! 1Get Ready Go to log in to your Member Site and go to Making a Reservation. Log in to your Personal Account (please make sure you have established a Personal Account Login see page 15). 2Get Set Make sure you are in the "Member Options" tab. If you have multiple contracts, select the one you wish to use. Under What do you want to do, use the dropdown box to select Make a Club Reservation and click "Go." Select when you want to travel, how many people are traveling, the number of nights you wish to stay and the resort you would like to visit, and click "Search." Your search result will display the available resort(s) with travel dates, room types and total Points cost. Make your choice and click "Select." Next, review your reservation information, fill out any special service requests and complete payment information, should transaction fees apply. Review your transaction details and confirm if you wish to receive an with this information. To finalize, check the Terms and Conditions box and click Confirm. Once your transaction is complete, you will receive a reservation number (you can print this page). 3 Go! Once your reservation has been confirmed, you re ready to travel. Enjoy an exciting getaway where you ll create lifelong memories. *Reservations cannot be modified or cancelled online. Please call a Vacation Specialist to modify or cancel your reservation. If you prefer to make a reservation through a Vacation Specialist or need assistance, please call GO1-DIVI ( ) (Toll-free) or (International). Vacation Specialists are available 7 days a week, Monday - Friday, 9:00 a.m. to 11:00 p.m., and on Saturday and Sunday, 10:00 a.m. to 6:00 p.m. (ET). Please see page 69 for information on reservation and cancellation fees. 3

4 reservations fast facts The sooner you book a reservation, the better, so make sure you are familiar with your reservation booking window. For details, see the chart on page 17. When making a reservation less than 5 days prior to check-in, please contact a Vacation Specialist. If you need help selecting a Divi Club Destination, you can review resort details (room types, resort amenities, area attractions, photos) and nightly Points rates before you make your reservation. For reservation or other transaction payments, you can use the credit card on file or add a new credit card. Your reservation will be confirmed via , so make sure the correct address is on file. Reservation modifications or cancellations cannot be completed online. If you need to modify or cancel your reservation, please contact a Vacation Specialist. Please see page 69 for information on reservation fees. If a member fails to check in on the first day of their reservation, they must notify the resort they are traveling to or risk reservation cancellation, without restoration of Points. Points penalties and fees may be applied to cancellations. For details, see the chart on page 69. Only Members in good standing may make reservations, so make sure all of your fees are paid before you book a reservation. When you borrow Pure Points or make a reservation more than 365 days prior to check-in, you will have the option to prepay annual Club Dues and Club Operating Fees at the time of reservation, or you may choose to wait until annual invoices are issued (typically in October). If you choose to wait, please make certain that all payments due are made prior to the year-end, past-due date to avoid reservation cancellations. Points Prime Members Go to log in to your Member Site and click Making a Reservation. Next, log in to your Personal Account (to established a Personal Account Login, see page 15). Make sure you are in the "Member Options" tab. If you have multiple contracts, select the one you wish to use. Under What do you want to do, use the drop-down box to select Reserve My Home Week and click "Go." Your travel and check-in dates will automatically appear in the Make a Reservation window. Enter 7 nights and click "Search." Review your reservation information, fill out any special service requests and complete payment information, should transaction fees apply. Check the Terms and Conditions box and click Select. Review your transaction details and confirm if you wish to receive an with this information. To finalize, click Confirm. Once your transaction is complete, you will receive a reservation number (you can print this page). 4

5 banking pure points Even if you can t take your yearly vacation, your Points won t go to waste! You can bank all or a portion of your unused Pure Points to travel in the next calendar year, which allows you to use leftover Points for an even better vacation next year! As a reminder, the Use Year for all members begins January 1 st and ends December 31 st. banking fast facts You can bank your Pure Points anytime. Go to log in to your Member Site and go to Banking, Borrowing & More. Under Banking Pure Points, click on Bank Pure Points Now. Log in to your Personal Account (please make sure you have established a Personal Account Login see page 15). Make sure you are in the "Member Options" tab. If you have multiple contracts, select the one you wish to use to bank your Points. Under What do you want to do, use the drop-down box to select Bank My Points and click "Go." Select your Use Period to bank from and select your Use Period to bank into. Enter the amount of Pure Points you wish to bank. Complete the payment information, should transaction fees apply, check the "Terms and Conditions" box and click "Continue" to complete your banking transaction. The deadlines for banking your Pure Points vary based on your Membership level. Banking deadlines are as follows: If you are a Silver Club Member, you may bank 100% of your Points 120 days prior to the Use Year end date and 75% of your Points 90 days prior to the Use Year end date. If you are a Gold Club Member, you may bank 100% of your Points 90 days prior to the Use Year end date and 75% of your Points 60 days prior to the Use Year end date. If you are a Platinum or President s Elite Club Member, you may bank 100% of your Points 60 days prior to the Use Year end date and 75% of your Points 30 days prior to the Use Year end date. If you miss your Points banking deadline, any remaining Points can be used to make reservations at a Divi Club Destination for travel within the current Use Year or to make reservations through the Divi Exchange Network for travel in the next Use Year. Once banked, Points cannot be un-banked. Banked Points must be used during the next calendar year. If you are a Biennial Member*, your banked Points will be applied to the next calendar year. Therefore, these banked Points may only be used for travel outside of your normal Use Year. Only Members in good standing may bank Points, so please make sure all of your fees are paid before you try to bank Points *Members with biennial usage are issued Points every other year during the term of their Club Membership. 5

6 borrowing pure points Want to plan a longer stay? How about booking a suite and inviting friends to join in the fun? Or perhaps you want to celebrate your special occasion with a luxurious getaway? You can! If you find that the trip you re planning requires more Pure Points than you currently own, you have the option to borrow all or a portion of your Points from the next Use Year to fulfill the vacation of your dreams. borrowing fast facts Before borrowing Pure Points, you must create your desired reservation (follow the steps on page 18). If you do not have enough Pure Points to complete the transaction, you will be prompted to Borrow or Rent more Points. You must use all of your Pure Points from the applicable year before borrowing from your next Use Year. Once you have selected the Use Year, you will see the amount of Pure Points you need to borrow. Click "Continue" to proceed with your reservation. Complete any payment information, should transaction fees apply, check the "Terms and Conditions" box and click "Continue" to proceed with your reservation. Points can only be borrowed to complete a reservation. You may borrow up to 100% of your next Use Year s Points. If you cancel your reservation, your borrowed Points will go back into the year they were taken from. Points Prime Members may borrow Points to complete a transaction by selecting the appropriate Use Year. Once selected, you will be prompted to relinquish your home week rights. Only Members in good standing may make reservations, so if you make a reservation less than 365 days prior to check-in, please make sure all of your fees are paid before you try to book. When you borrow Pure Points or make a reservation more than 365 days prior to check-in, you will have the option to pre-pay annual Club Dues and Club Operating Fees at the time of reservation, or you may choose to wait until annual invoices are issued (typically in October). If you choose to wait, please make certain that all payments due are made prior to the year-end, past-due date to avoid reservation cancellations

7 renting pure points Need more Points for this year s getaway? You have the option to rent additional Pure Points to complete your reservation, giving you the opportunity to enhance your vacation without having to borrow from next year s Point balance. renting fast facts Before renting Pure Points, you must create your desired reservation (follow the steps on page 18). If you do not have enough Pure Points to complete the transaction, you will be prompted to Borrow or Rent more Points. The cost of renting Pure Points is $.04 per Point. You may rent as many Pure Points as you need to complete your transaction, up to your annual allotment. If you choose to rent Points, the total needed and the cost will be displayed. Complete any payment information, should transaction fees apply, check the "Terms and Conditions" box and click "Continue" to proceed with your reservation. Rented Points are non-refundable. If you need to cancel a reservation made with rented Points, these Points will remain in your account until their expiration date, and may be used toward a new reservation during that time. Expiration dates are as follows: Silver or Gold Club Members days after the date of purchase. Platinum Club Members days after the date of purchase. President s Elite Club Members days after the date of purchase. Only Members in good standing may make a reservation, so if you make a reservation less than 365 days prior to check-in, please make sure all of your fees are paid before you try to book and rent Points. When you rent Pure Points to complete a reservation more than 365 days prior to check-in, you will have the option to pre-pay annual Club Dues and Club Operating Fees at the time of reservation, or you may choose to wait until annual invoices are issued (typically October.) If you choose to wait, please make certain that all payments due are made prior to the year-end, past-due date to avoid reservation cancellations. Need assistance? We re always here to help! Call GO1-DIVI ( ) (Toll-free) or (International) with any questions about banking, borrowing or renting your Pure Points. 7

8 updating account information Keeping your account up-to-date is quick and easy! You can update your account information anytime. Go to www. divivacationclub.com, log in to your Member Site and go to Payments & History. Click on the Update & View Your Member Profile link and log in to your Personal Account (please make sure you have established a Personal Account Login see page 15). Select the Member Profile tab. In this section, you can establish, review and update your contact and billing information, and confirm or reset your Personal Account password. Please remember to send any changes to memberrelations@divivacationclub.com. Always click on the Save My Changes button to make sure your changes are saved.! Please remember to send any changes to: memberrelations@divivacationclub.com. information fast facts Please check your Member Profile twice a year to ensure it s up-to-date. To review your contracts, transaction history or available Pure Points balance, go to your Personal Member History. personal history It s easy to view your Personal Member History to get your Pure Points balance and keep track of your account. You can update your personal history anytime. Go to log in to your Member Site and go to Payments & History. Click the Update & View Your Personal Member History link and log in to your Personal Account (please make sure you have established a Personal Account Login see page 15). Select the "Member History" tab. Your contract information, Use Year, transaction details and available Points/ Nights balance will display. 8

9 2019 loyalty benefit chart BENEFIT TYPE BENEFIT* SILVER -64,999 pure points GOLD 65,000-99,999 pure points PLATINUM 100, ,999 pure points PRESIDENT S ELITE 300,000+ pure points CLUB SERVICES CLUB RECOGNITION CLUB AMENITIES reservation window days 300 days 390 days 480 days banking rules 120 days prior to use year end date for 100%, 90 days for 75% 90 days prior to use year end date for 100%, 60 days for 75% 60 days prior to use year end date for 100%, 30 days for 75% rental reservation discount 2 20% 30% 35% 40% bonus time n/a included included included additional club transactions $52/$72 $52/$72 $42/$62 included banking/borrowing fees $52 $42 waived waived cancellation grace period from booking date 48 hours 14 days 30 days 90 days guest certificate fee $62 50% discount 1/year 1 free/year 2 free/year II annual platinum membership n/a n/a included included dedicated pre-arrival concierge n/a n/a n/a included in-room arrival gift n/a n/a included included all-inclusive meal plan discount 3 20% 30% 35% 35% elite Wi-Fi n/a n/a up to 10MBPS up to 10MBPS early check-in n/a n/a 3 p.m. 2 p.m. VIP check-in n/a n/a included included 60 days prior to use year end date for 100%, 30 days for 75% premier island events n/a n/a included based on availability included based on availability personal welcome letter from DVC president n/a n/a n/a included complimentary lunch or dinner with resort staff (1 st visit) n/a n/a n/a included daily housekeeping n/a 20% off 40% off included upgraded bathroom amenities n/a n/a included included personal ipad for use at resort n/a n/a n/a included preferred on-site reservations and seating n/a n/a included included preferred golf tee times 4 n/a n/a included included golf equipment rental discount 4 n/a up to 20% included included golf & tennis rental discount 4 n/a up to 15% up to 20% up to 30% golf pro shop discount 4 n/a up to 15% up to 20% up to 30% food & beverage discount: Divi Club Destinations 5 up to 10% up to 15% up to 20% up to 30% food & beverage discount: Fusion Restaurant, Aruba n/a up to 10% up to 15% up to 20% discounts at select retail stores 5 up to 20% up to 20% up to 20% up to 20% car rental discount 5 up to 10% up to 15% up to 20% up to 30% spa discount 6 up to 10% up to 15% up to 20% up to 30% non-motorized water sports discount 7 up to 5% up to 10% up to 10% up to 15% free local newspaper 8 included included included included casino benefits 9 2x instant credit 3x instant credit 4x instant credit 5x instant credit discounted meeting/wedding services 10 included included included included diving discount 11 up to 20% up to 25% up to 30% up to 35% nitrox tank diving 11 n/a n/a included included Don t forget to take your Loyalty Benefits Card with you when you travel to a Divi Club Destination to receive your benefits! 1. Reservation windows vary depending on your Club Membership level and the type of program. 2. Cannot be combined with any promotion. 3. Not available at Divi Aruba Phoenix Beach Resort or Divi Southwinds Beach Resort. 4. The Links at Divi Aruba only. 5. At Divi Club Destinations only, where available. Car rental discounts may vary by resort location. Discount off rental fee and mileage only. 6. Spa discounts may vary by resort location. 7. Available at Aqua Mania Adventures at Divi Little Bay Beach Resort only. 8. At select Divi Club Destinations only. 9. Alhambra Casino, Aruba only. To receive benefits, members must join the Casino Players Club. Includes free slot play for all levels. 10. Divi Club Destinations on Aruba & St. Maarten only. 11. Divi Flamingo Beach Resort & Casino only. *Services & amenities are subject to change without notice for items of comparable value. 9

10 2019 club operating fees and club dues* points management (per transaction)* If you are an annual Member, you are charged a Club Operating Fee (due one year in advance) and Club Dues (for the Use Year) on an annual basis, during the fourth quarter of each calendar year, which are to be paid no later than January 1 st. points banking silver $52 gold $42 platinum waived president s elite waived points borrowing $52 $42 waived waived points transferring $52 $42 waived waived guest certificate $62 50% off 1 per year FREE 1 per year FREE 2 per year If you are a biennial Member, you are charged Club Dues on an annual basis and a Club Operating Fee every other year, based on your Use Year. reservations to divi club destinations 1 st transaction silver no fee gold no fee (per transaction)* platinum no fee president s elite no fee If you wish to prepay your annual Club Dues, you can do so by calling GO1-DIVI ( ) (Toll-free) or (International). When you borrow Pure Points or make a reservation more than 365 days prior to check-in, you will have the option to pre-pay annual Club Dues and Club Operating Fees at the time of reservation, or you may choose to wait until annual invoices are issued (typically in October). If you choose to wait, please make certain that all payments due are made prior to the year-end, pastdue date to avoid reservation cancellations.** *All fees are subject to change. **Cancellation grace periods vary based on the Member's level of Club Loyalty Benefits. See the chart on page 58 for all cancellation grace periods. A Divi Vacation Club Member who fails to check in on the first day of a reservation must notify the resort they are traveling to or risk reservation cancellation, without restoration of Points. subsequent online transactions $52 $52 $42 waived subsequent vacation specialists $72 $72 $62 waived external exchange fees online $52 vacation specialist $72 reservation cancellations** within 48 hours of making reservation** no fee 100% points reinstated 120 days or more prior to arrival $99 100% points reinstated less than 120 days prior to arrival $ % points reinstated all-inclusive meal plan option silver gold platinum president s elite in the divi exchange network (per transaction)* (per transaction)* (per transaction)* 20% Discount 30% Discount 35% Discount 35% Discount For all-inclusive pricing, please call Divi Reservations at or All-inclusive meal plans are not available at Divi Aruba Phoenix Beach Resort and Divi Southwinds Beach Resort. 10

11 FAQ'S Last year, the Divi Vacation Club added exciting new features to the Member Site. The Member Site contains the latest club information and helpful tips about your Membership. The new features let you easily make a reservation, bank/borrow/rent Points, check your Points balance, update personal information and more, all from one convenient online location, 24 hours a day! Here are a few answers to some commonly asked questions: Why do I need to set up a Personal Account? We value your security, and ask that you establish a login to access your personal information. From there, you can make a reservation, bank/borrow/rent Points, check your Points balance and update personal information. How do I register? Go to and log in to the Member Site (if you are logging in for the first time please establish a Member Site login and password - see page 3 for step-by-step instructions). On the main page, scroll down to Personal Account. Click "Register" and enter your contract number, first and last name and address. Create a Login ID and password. Re-enter the password in the "Confirm password" field and click the "Create Login" button. How do I make a reservation? After you have established a Personal Account Login and password, you can make a reservation from the "What Do You Want To Do?" drop-down menu. Follow the instructions to complete your reservation. How is my Club Membership Loyalty Tier determined? A. Your Club Loyalty level depends on the amount of annual or biennial Pure Points purchased. Silver Loyalty Tier through 64,999 Pure Points Gold Loyalty Tier 65,000 through 99,999 Pure Points Platinum Loyalty Tier 100,000 through 299,999 Pure Points President s Elite Loyalty Tier 300,000+ Pure Points need to bank points? How do I bank Points? You can bank all or a portion of your current Use Year s Points for use in the next successive Use Year (January 1 st to December 31 st ). To bank your Points click on the "Member Options" tab and select Bank My Points from the What do you want to do? drop-down menu. Follow the instructions to complete your transaction. Once banked, Points cannot be un-banked. Banked Points must be used during the next calendar year and will expire on December 31 st of the Use Year in which they were banked. When is my Points banking deadline? The deadlines for banking your Pure Points vary based on your Club Membership Loyalty Tier. Silver Club Members may bank 100% of their Points 120 days prior to the Use Year end date and 75% of their Points 90 days prior to the Use Year end date. Gold Club Members may bank 100% of their Points 90 days prior to the Use Year end date and 75% of their Points 60 days prior to the Use Year end date. Platinum and President s Elite Club Members may bank 100% of their Points 60 days prior to the Use Year end date and 75% of their Points 30 days prior to the Use Year end date. your questions or requests anytime to divi@clubreservations.com. For additional assistance, please contact a Vacation Specialist at GO1-DIVI ( ) (Toll-free) or (International). We are currently available seven days a week, Monday Friday from 9:00 a.m. to 11:00 p.m. and Saturday and Sunday from 10:00 a.m. to 6:00 p.m. (ET). For questions regarding Club Loyalty Benefits, please contact memberrelations@divivacationclub.com follow us 11