2017Travel Leaders Network Affiliate International Conference Training Agenda May 2 May 5 Orlando, FL

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1 Training Agenda* Monday, May 1 Note: There are no training classes today. Here is a highlight of Monday s agenda: 8:00am 10:30am Joint Breakfast General Session 10:45am 2:45pm Trade Show with Lunch 3:00pm 5:30pm Joint General Session 8:00pm 10:30pm Universal Studios Evening Tuesday, May 2 8:30am 4:30pm Registration and Class Desks Open 8:00am 8:45am Early Morning with Mike Marchev 8:00am 8:45am The Hawaiian Islands 9:00am 10:00am Sponsor Sessions Delta Air Lines Funjet Vacations Globus family of brands Universal Orlando Resort Viking Cruises 9:00am 11:00am Experience Room Open 10:15am 10:45am Sponsor Sessions AIG Travel Guard AmaWaterways Celebrity Cruises Crystal Cruises Disney Destinations Enterprise Holdings G Adventures GOGO Vacations Holland America Line Israel (Destination) Japan (Destination) MSC Cruises Norwegian Cruise Line 11:00am 11:30am Sponsor Sessions AIG Travel Guard airberlin CIE Tours Disney Destinations Enterprise Holdings G Adventures GOGO Vacations Holland America Line Israel (Destination) Japan (Destination) Manulife Princess Cruises Silversea Cruises

2 Tuesday, May 2, cont d 11:45am 12:15pm Sponsor Sessions Abercrombie & Kent Allianz Global Assistance Avanti Destinations Azamara Club Cruises CIE Tours Classic Vacations Club Med Insight Vacations Oceania Cruises Regent Seven Seas Rocky Mountaineer Sandals & Beaches Resorts Travel Bound Windstar Cruises 2:45pm 3:15pm Sponsor Sessions Abercrombie & Kent Allianz Global Assistance Avanti Destinations Azamara Club Cruises Classic Vacations Club Med Insight Vacations Oceania Cruises Regent Seven Seas Rocky Mountaineer Sandals & Beaches Resorts Travel Bound WestJet Vacations Windstar Cruises 3:30pm 5:00pm Preferred Partner Forums Maximize Your Profits. Do You Want Fries with That? Grow Your Group Sales Closing Sales Using Supplier Tools Develop Your Business Plan with Solid Goals Building a Specialty Niche Enhance Your Client's Experience Getting Creative in Your Local Market 3:30pm 5:00pm Experience Room Open

3 Wednesday, May 3 7:00am 7:45am Early Morning with Mike Marchev 7:30am 5:00pm Registration and Class Desks Open 10:15am 11:30am Canadian Focus 10:30am 11:30am Training Classes Understanding the Bridal Market 101 Moving Premium to Luxury What s Next? Upcoming Active and Adventure Travel Destinations You Should Know Selling You! Find New Customers through your Agent Profiler pinsight: See it! Pin it! Profit! Introduction to Agent Profiler Get Engaged with Travel Leaders Network Award Winning Marketing Programs AgentMate - Be a Leader in Travel Agency Operations Are you compliant? Understanding the rules of working with Independent Contractors Travel Agent Compensation/Incentive Plans Panel Prospecting for Gold (Groups 101) Maximizing your Airline Revenue 11:45am 12:10pm Lunch for Power Partner Sessions 12:15pm 1:45pm Power Speaker Sessions Turning E-Enquiries into Sales (Stuart Cohen) Time Management (Lea McLeod) 16 Selling Strategies You Can Implement Immediately (Mike Marchev) Client Intelligence - How Well do you know your clients? (Sherrie & Charlie Funk) Selling to Women (Sandy Stevens) Are You Communicating or Just Talking? (Gene Mickelson) 2:00pm 3:00pm Training Classes Growing your Honeymoon & Destination Wedding Business Worldwide and SELECT Hotel Programs, including Villas & Wellness Adventure Travel 101 Presenting Yourself with Impact How to Professionally Position yourself to Earn More Business You have to Know it to Own it Understanding and Selling Your Value Agent Universe: Your One Stop Shop Agent Profiler 2.0 Enhancements Client Base (CRM) Importance of having a Database and Managing it AgentMate: Features & Functions for Current Users Passport Online What Role Does Your Website and Social Media Play in Growing Your Business? Host Agency Entrepreneurship Successfully Manage Your Groups (Groups 201) Exclusive Cruise Programs and Host Services How to Wow Your Clients and Experience New Ports and Cruise Lines pinsight for Canada

4 Wednesday, May 3, cont d 2:00pm 4:00pm Experience Room Open 3:15pm 4:15pm Training Classes Marketing to Brides Good to Great Up your Game with Custom Travel Qualify Questions How is your Customer Service? Social Media How to Use Facebook for Business CruisePRO: $et $ale to Increased Efficiency and Profits Finding New Customers through your Agent Profiler Marketing Tune UP Increasing Office Efficiency with AgentMate You Can t Hit a Target that Doesn t Exist We have to talk: Effective Strategies to Improve Performance with Tough Conversations Tips and Tricks for Successful Hotel Contract Negotiations (Meeting and Incentive Groups 301) pinsight for Sabre Users Engagement Marketing for Canada 4:30pm 5:30pm Training Classes Success in the Honeymoon & Destination Wedding Space Travel Leaders Network Tools for Selling Luxury Increasing Your Share of Active & Adventure Travel Sales Top Performer Panel Social Media Facebook Advertising Made Easy VAX - Everything You Need to DIY Be a Leader in Turning Internet Leads from your Agent Profiler into Sales! Get Engaged with Engagement Select, Travel Leader s Marketing program for CRM Users AgentMate: Be a Leader in Travel Agency Operations Our Air Programs Creating a Training Itinerary for your Office Distinctive voyages Hosts Advanced Best Practices and Services Made to Measure Trips Designing Custom Itineraries with In-Country Partners $et $ale to Increased Efficiency and Profits with CruisePRO Canada

5 Thursday, May 4 7:45am 12:30pm Registration and Class Desks Open 7:45am 8:10am Breakfast for Power Partner Sessions 8:15am 9:45am Power Speaker Sessions Turning E-Enquiries into Sales (Stuart Cohen) Time Management (Lea McLeod) 16 Selling Strategies You Can Implement Immediately (Mike Marchev) Client Intelligence - How Well do you know your clients? (Sherrie & Charlie Funk) Selling to Women (Sandy Stevens) Are You Communicating or Just Talking? (Gene Mickelson) 8:00am 11:00am Experience Room Open 10:00am 11:30am Power Speaker Sessions Turning E-Enquiries into Sales (Stuart Cohen) Time Management (Lea McLeod) 16 Selling Strategies You Can Implement Immediately (Mike Marchev) Client Intelligence - How Well do you know your clients? (Sherrie & Charlie Funk) Selling to Women (Sandy Stevens) Are You Communicating or Just Talking? (Gene Mickelson) 11:45am 12:45pm Training Classes Top Destinations for your HMDW Clients Creating a Luxury Profile Increasing your Share of Active & Adventure Travel Sales How is your Follow Up? Leaders Edge Website Program Get Organized: Click Save and Send! The Administrative Side of Agent Profiler Marketing Tune UP Increasing Back Office Efficiency with AgentMate Fraudsters Target Agencies Every Day Are YOU Ready for Them? We have to talk: Effective Strategies to Improve Performance with Tough Conversations Turn your Specialty into Group Travel pinsight! See it! Pin it! Profit! What s new, what s unique and what Canadian Affiliate members need to know

6 Friday, May5 8:30am 9:30am Training Classes CruisePRO: $et $ale to Increased Efficiency and Profits Prospecting for Gold (Groups 101) Introduction to Agent Profiler Small Meeting, BIG Opportunity Social Media How to Use Facebook for Business pinsight: See it! Pin it! Profit! 9:45am 10:45am Training Classes How is your Customer Service? Get Engaged with Travel Leaders Network Award Winning Marketing Programs Lead Your Clients to Extra Amenities using the Worldwide and Select Hotel Programs Agent Profiler 2.0 Enhancements Puzzled about the new Learning Management System and the NEW Specialist Programs? Social Media Facebook Advertising Made Easy